Sunterra Springs Springfield

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  • Interior

    A room with a hospital bed, chair, and desk by the window.

  • Decor

    A cozy bedroom featuring a bed with minimal bedding, a television on the wall, an armchair, and decorative artwork.

  • Building

    A modern building with a mix of stone and wooden elements, set against a clear blue sky and surrounded by green grass.

  • Architecture

    A welcoming entrance showcasing modern architectural design.

  • Bedroom

    A cozy bedroom featuring a neatly made bed, a mounted television, artwork on the wall, and a comfortable chair.

  • Windows

    A spacious room featuring a bed, a desk, and cozy seating options.

  • Dining

    A spacious dining area featuring elegant chandeliers and warm wooden flooring.

  • Lighting

    A spacious and elegantly designed hallway featuring a stylish chandelier.

  • Seating Area

    A stylish and modern lobby featuring a cozy seating area with white chairs, a stone fireplace, and vibrant floral arrangements.

  • Lobby

    A modern lobby showcasing elegant architecture and ample natural light.

  • Exterior

    A modern facility with a branded van parked in front.

  • Grass

    A view of a modern building with a parking area, surrounded by green grass under clear blue skies.

  • Exercise Equipment

    A spacious and well-lit rehabilitation gym featuring various exercise equipment and a welcoming interior.

Sunterra Springs Springfield

Information last verified:

4935 South National Avenue, Springfield, MO 65810

For more information about senior living options: (844) 490-3973

4 from 111 reviews
5 stars
77
4 stars
4
3 stars
3
2 stars
3
1 stars
24

Overall Review of Sunterra Springs Springfield

Pros

  • pro The staff are highly knowledgeable and friendly, and the environment feels welcoming.
  • pro The building is clean, modern, and inviting for residents and families.
  • pro The therapy team, nursing staff, and administrators deliver excellent care.
  • pro Tina, the discharge coordinator, is compassionate and thorough, ensuring transitions feel seamless.
  • pro Sunterra Springs provides exceptional rehabilitation and the staff truly care about their clients.
  • pro The physical and occupational therapy teams are skilled, patient, and dedicated to progress.
  • pro The food is delicious and the dining staff are cheerful and attentive.
  • pro The facility offers private rooms and a five-star level of care and atmosphere.
  • pro Families report being treated like family and praise the kindness of staff.
  • pro Many reviewers consider Sunterra Springs a top-notch rehab facility and would highly recommend it.

Cons

  • pro The reviewer stated that Sunterra Springs should be shut down.
  • pro The reviewer described the care as horrible and said staff were full of excuses for not handing out medicine.
  • pro The reviewer claimed staff ignored requests for medication and did not assist when residents fell or were very sick.
  • pro The reviewer said the facility is not luxury and is a joke that needs serious help.
  • pro The reviewer noted severe understaffing, especially at night, with many new hires still learning.
  • pro The reviewer described patients being left in their own filth, not bathed or changed for hours, and rooms not cleaned properly.
  • pro The reviewer reported rude staff and a general lack of care, with some employees saying “I don’t know” when asked questions.
  • pro The reviewer criticized the food as not good, sometimes cafeteria-like and unappetizing.
  • pro The reviewer warned not to recommend Sunterra Springs and urged consideration of other facilities.

Review

Sunterra Springs Springfield is best suited for seniors who need a focused short-term rehabilitation stay with a clear goal of returning home. The community excels for those who can actively engage in physical and occupational therapy, who value private rooms, a modern, clean setting, and a well-integrated therapy program that emphasizes measurable progress and discharge planning from day one. It is a strong fit for families seeking reassurance that therapy will be individualized, goals will be documented, and transportation and follow-through on the discharge plan are handled professionally. For residents who require sustained, around-the-clock nursing and custodial care, or for families unable to maintain close oversight, alternatives should be seriously considered.

On the positive side, Sunterra Springs earns its strongest marks from the rehab and therapy teams. The PT and OT staff are repeatedly described as highly skilled, personable, and committed to pushing progress, with one-on-one attention cited as a standout feature. The facility itself is praised as modern, clean, and comfortable, with private rooms that accommodate mobility devices and personal space. Families frequently note excellent dining experiences and robust overall care, including attentive nursing and wound care when needed. Discharge planning is highlighted as proactive, with social workers coordinating the transition home and ensuring transportation and follow-up appointments are addressed. In short, for patients whose recovery hinges on aggressive, well-coordinated therapy, Sunterra Springs delivers.

Yet, the most persistent and consequential concerns center on staffing and consistency. A significant portion of reviews describe shifts, especially evenings and weekends, as short-staffed, leading to delays in medication administration, assistance with activities of daily living, and timely response to call buttons. Reports range from meals being late or inconsistent to instances of inadequate bathing, dressing changes, and even lapses in basic hygiene. Some families recount harrowing experiences of neglect or insufficient supervision, including rooms not being cleaned promptly or residents left uncomfortable for extended periods. The pattern of these accounts suggests that the quality of daily care can swing with staffing levels and turnover, which in turn affects safety, dignity, and overall experience.

These pros and cons do not exist in isolation; they interact in a way that determines whether Sunterra Springs is the right choice for a given family. When staffing is solid and therapy teams are consistently engaged, the strong rehabilitation program can offset most concerns, producing meaningful mobility gains, reduced dependence, and faster discharge planning. The facility’s emphasis on private rooms, modern equipment, and a transparent admissions and transportation process further strengthens its appeal for post-acute rehab. However, where staffing gaps persist or on days when aides and nurses are overwhelmed, the same advantages quickly lose traction, potentially undermining safety, cleanliness, and timely medical management. In short, the payoff of choosing this community hinges on stable, attentive day-to-day staffing and responsive clinical oversight.

For families weighing alternatives, two groups should consider other options more seriously. First, those who anticipate the need for long-term custodial care or intensive supervision beyond rehab goals should look toward facilities with demonstrably higher consistency in nursing and aide coverage around the clock. Second, households that cannot be present frequently to advocate, observe, and intervene may encounter the most risk in a setting where understaffing and turnover are reported. In-home care or other skilled nursing facilities with reputations for steadier staffing and fewer episodic lapses may represent safer pathways for sustained needs. The decision should account for the patient’s current level of independence, the likelihood of ongoing assistance requirements, and the family’s capacity to monitor care.

If Sunterra Springs Springfield is pursued, enter with a clear, interrogative agenda. Request a tour that prioritizes therapy spaces, private rooms, and daily routines; ask for the plan of care with specific timeframes for dressing, toileting, and medication passes; verify hours when nurses and CNAs are scheduled and how shortages are mitigated; obtain a current list of medications and a sample discharge plan to home or to another setting; and meet with the Director of Nursing and the social worker to discuss communication channels and escalation procedures. Prepare to reinforce expectations about timely med administration, consistent call-button response, and thorough hygiene practices. Above all, compare this option against alternatives with a similar rehab focus but more stable daytime staffing and clearer long-term care commitments. Sunterra Springs Springfield can be an exceptional rehab partner when staffing is dependable and care plans are tightly orchestrated; it becomes a risk puzzle when day-to-day coverage wobbles.

Features

Housing

  • 38 resident community capacity 38 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Springfield-Branson Regional (10 miles away) Springfield-Branson Regional (10 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Sunterra Springs Springfield in Springfield, MO is an assisted living community that provides comfortable and convenient living for seniors. The community offers a variety of amenities to ensure a high quality of life for its residents. Each apartment is fully furnished and includes cable or satellite TV, a dining room, and a kitchenette. Residents can enjoy the outdoors with access to outdoor spaces and gardens. Wi-Fi/high-speed internet and telephone services are also available.

To support the needs of residents, Sunterra Springs Springfield offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure residents take their medications as prescribed. A mental wellness program is offered to promote emotional well-being.

The dining experience at Sunterra Springs Springfield caters to individual dietary needs with special dietary restrictions taken into consideration. Meal preparation and service are provided, ensuring residents receive nutritious meals that meet their specific dietary requirements.

A wide range of activities is offered to keep residents engaged and entertained. Scheduled daily activities provide opportunities for socialization, recreation, and personal growth.

In terms of location convenience, Sunterra Springs Springfield benefits from its proximity to various amenities. There are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby.

Overall, Sunterra Springs Springfield in Springfield, MO is an assisted living community that offers a comfortable living environment with comprehensive care services and convenient access to nearby amenities.

Nearby Places of Interest

Physicians

  • Mercy HealthTracks (0.8 miles)
  • Mercy Clinic Pediatrics - HealthTracks (0.8 miles)
  • Eye Surgeons of Springfield (1.1 miles)
  • Innovative Sports Medicine (1.1 miles)
  • Baron Cardiology Group PC (1.3 miles)
  • Saumitra Biswas, MD (1.4 miles)
  • Steven Eric Zinter, DO (1.4 miles)

Restaurants

  • Hinode Japanese Steak & Sushi (0.8 miles)
  • Taj Mahal (0.9 miles)
  • Firehouse Subs (1 miles)
  • Braum's (1 miles)
  • FD's Grillhouse (1.1 miles)
  • Sonic Drive-In (1.2 miles)
  • Zaxby's (1.2 miles)

Pharmacies

  • CVS Pharmacy (0.9 miles)
  • Walgreens (1 miles)
  • Walmart Pharmacy (1.8 miles)
  • South Oaks Pharmacy (2.3 miles)
  • Walmart Pharmacy (2.3 miles)
  • Price Cutter (2.6 miles)
  • CVS Pharmacy (2.6 miles)

Hospitals

  • Trust HSC (1.2 miles)
  • 7th Floor (1.4 miles)
  • Skaggs Community Hospital Association (1.4 miles)
  • Jared Neuroscience Center (1.4 miles)
  • Cox Medical Center South (1.4 miles)
  • Cox South Hospital (1.4 miles)
  • Hulston Cancer Center (1.5 miles)

Theaters

  • Alamo Drafthouse Springfield (1.5 miles)

Places of Worship

  • Park Crest Baptist Church (1.7 miles)
  • Ridgecrest Baptist Church (2.8 miles)
  • Graceway Baptist Church (3.5 miles)
  • Messiah Lutheran Church (3.5 miles)
  • South Creek Church (3.7 miles)

Parks

  • Sequiota Park (2.8 miles)
  • Chesterfield Park (3 miles)

Cafes

  • Kingdom Coffee (3.2 miles)

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