Westwood Hills Health & Rehabilitation Center
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3100 Warrior Lane, Poplar Bluff, MO 63901
For more information about senior living options: (844) 490-3973
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The staff is friendly. Physical therapy is absolutely amazing. The nurses are well educated. The facility is clean inside and out. The staff treats residents like family. Therapy is tremendous and gets residents back on their feet quickly. The DON and staff are knowledgeable and provide excellent care. Westwood Hills works closely with doctors, nurse practitioners, and the local hospital to ensure the best care. Activities are fun and promote sociability for residents. The CNAs and NAs care for residents with a lot of compassion. Housekeeping keeps rooms spotless.
The facility is severely understaffed, leading to inadequate care for residents. Residents report medication denial and being left without assistance for extended periods. Wound and catheter care were performed incorrectly, with staff needing direction from patients. Essential safety features failed, including nonworking lights and bathrooms that were often locked. Discharge planning was poor, leaving patients with unmanaged IV lines and no proper referrals. Infections and wounds occurred due to dirty dressings and insufficient monitoring. Residents suffered falls and were left unsupervised, sometimes becoming cold. Rooms and furnishings were dirty and worn, with limited showers and poor sanitation. Staff morale and behavior included disrespectful treatment and complaints about workload. Families and residents were forced to perform basic care tasks due to staffing shortages. There were instances of neglect leading to death, with residents left alone or without timely care. Medication administration and follow-up care were inconsistent, with delays and unfulfilled promises.Westwood Hills Health and Rehabilitation Center in Poplar Bluff, Missouri, is a facility that inspires a strikingly split range of opinions among residents, families, and former staff. On one end, several people praise the therapy program, the cleanliness of the building, and the friendliness of many staff members. On the other end, a large number of reviews allege neglect, safety lapses, and chronic understaffing. Taken together, the comments paint a picture of a place where care quality appears to vary dramatically from shift to shift and from patient to patient.
A number of reviews describe alarming neglect and unsafe conditions during rehabilitation stays. One account says they were admitted for rehab after two extensive surgeries and endured severe missteps: a catheter placed incorrectly, medications denied, and being left on a commode for over an hour with no call light or string to summon help. The writer also notes nonfunctional lights and a bathroom that was consistently locked, describing how they had to buzz for assistance with IVs, a wound vac, and a walker, and still bled on the way back to bed. The sentiment is that the experience was harrowing and unsafe, with the implication that patient safety was not prioritized. "I would not send my worst enemy there to Westwood hills in Poplar Bluff MO," one individual states in strong terms, underscoring the depth of the frustration.
Other reviewers underscore systemic staffing shortages as a core problem. Phrases like "residents don't get proper care because they are so short staffed" recur, along with complaints that "hardly any staff, especially nights and weekends." Several family members feel obligated to step in and help because aides and nurses are overwhelmed. There are accounts of long waits for assistance, with comments such as residents lying in unsanitary conditions while family members wait for help. There are also direct anecdotes of safety concerns, including a patient who fell "last night because of lack of supervision," and another who notes the general atmosphere of overwork and stress on the second shift, where aides reportedly complain about their workload.
Amid the negative stories, there are also consistently positive voices that praise aspects of Westwood Hills. Some reviewers describe the staff as friendly and competent, with well-educated nurses and a dedicated approach to therapy. Several posts emphasize the facility's cleanliness, the attractive exterior, and a sense that staff treat residents "like family." A number of family members report excellent experiences with physical therapy, describing it as "absolutely amazing" and noting that therapy helps residents become much stronger and more independent. A few reviews also highlight effective collaboration with doctors and local hospitals to ensure good medical care, as well as a general impression of kindness and attentiveness from many nurses and aides.
There are, however, repeated cautions about discharge processes and post-hospital care that leave families uneasy. One post complains about discharge with an IV line still in place and notes that important referrals should have been completed before leaving, implying confusion and a lack of follow-through that risks patient safety after transfer. Other reviewers recount gaps in wound care, with a patient's wound being described as not properly cleaned and a nurse needing to be told how to perform basic wound care, while fear of infection looms in the background. There are also stories of patients not receiving medications promptly, including an instance where a resident did not receive any medications for 24 hours after arrival, followed by disrespectful behavior from a staff member. In another case, waiting for infusion after a bathed and prepped plan turned into a missed opportunity to prevent complications.
Several especially troubling anecdotes center on the most vulnerable moments of a resident's experience. One account describes a person being locked in a wheelchair for four hours while staff may or may not have been aware, leaving family members to intervene; another recounts a resident who needed alcohol withdrawal management not being given appropriate medicine for withdrawal for over a month. An especially heartbreaking entry tells of an aunt who died after being left alone for hours, in bed or in a wheelchair, while the nursing staff and CNAs reportedly failed to provide adequate monitoring or timely care. The writer emphasizes that the aunt died "alone" after being transferred to the facility for physical therapy, casting a long shadow over concerns about staffing, monitoring, and timely medical attention.
Interwoven with these allegations are personal defenses and counterpoints from personnel connected to the center. One commenter identifies themselves as the Director of Nursing and asserts that Westwood Hills strives to deliver excellent care every day, acknowledging that no organization is perfect but insisting family members were treated with love and respect. That post also includes a proud personal note about their own parents having been residents elsewhere in the past, framed as evidence of a committed, compassionate approach. In contrast, another long, emotionally charged post describes a relative's death and a sense that the facility failed to monitor or treat critical health issues adequately, offering a stark counterpoint to the DON's assurance of quality care. The same feedback loop includes a more intimate personal narrative about a nurse supervisor whose relatives apparently received consistently excellent care, underscoring how much a single staff member's involvement can color a family's impression.
Taken together, the collection of reviews reveals a facility that operates with strikingly divergent outcomes. Some residents and families are overwhelmingly positive, praising therapy, clean facilities, and staff who feel like family. Others report severe safety and care concerns - catheters placed incorrectly, medication lapses, inadequate supervision, and prolonged waits for help - that raise questions about consistency and staffing levels, particularly during nights and weekends. The presence of both praise and severe critique suggests that experiences at Westwood Hills can be highly variable and may depend on factors such as the day, the specific shift, and which staff members are on duty. Prospective residents and families may wish to conduct thorough, firsthand assessments, speak with multiple staff members and administrators, and closely monitor care plans, med administration, and discharge procedures to determine whether this facility aligns with their expectations for safety, reliability, and compassionate care.
132 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Westwood Hills Health & Rehabilitation Center in Poplar Bluff, MO, is a well-equipped and highly regarded assisted living community. Residents can enjoy a variety of amenities designed to enhance their comfort and overall well-being.
The community offers a beauty salon where residents can pamper themselves, as well as cable or satellite TV for entertainment. Community-operated transportation ensures that residents have easy access to nearby destinations, and a computer center is available for those who wish to stay connected digitally.
Dining at Westwood Hills is an exceptional experience with a restaurant-style dining room where residents can enjoy flavorful meals prepared by the professional staff. Special dietary restrictions are accommodated, ensuring that each resident's needs are met.
There are various spaces within the community that provide opportunities for leisure and recreation. A fitness room allows residents to engage in physical activity and maintain their health, while the gaming room offers entertainment options. The small library provides a quiet place for reading and relaxation.
At Westwood Hills, residents' healthcare needs are always attended to. Care services include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive the proper dosage at the right time. Furthermore, diabetes diets and special dietary restrictions are catered to.
The community understands the importance of social engagement and provides numerous activities for residents to participate in. Concierge services offer assistance with planning day trips, while resident-run activities encourage camaraderie among peers. Scheduled daily activities keep residents engaged and entertained throughout the week.
Located in Poplar Bluff, Westwood Hills benefits from its proximity to various nearby amenities. There are three cafes within reach for socializing or grabbing a quick bite, along with four parks where residents can enjoy nature. Fifteen pharmacies ensure convenient access to medications, while eleven physicians offer medical care nearby. Numerous restaurants provide dining options for those who wish to explore beyond the community. Transportation options are plentiful, with four available nearby, and access to places of worship, theaters, and hospitals is also convenient.
Overall, Westwood Hills Health & Rehabilitation Center provides a comprehensive and supportive assisted living community where residents can enjoy a comfortable lifestyle while receiving the care they need.
Westwood Hills Health & Rehabilitation Center is located at 3100 Warrior Lane, Poplar Bluff, MO 63901 in Carter County, Missouri
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Building
Rehabilitation
