Milan Health Care Center

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Milan Health Care Center

52435 Infirmary Road, Milan, MO 63556

For more information about senior living options: (844) 490-3973

2.6 from 7 reviews
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Skilled Nursing Facility

Overall Review of Milan Health Care Center

Pros

  • pro All staff are individualized and caring for residents.
  • pro The administrator offered to help a visitor when encountered.

Cons

  • pro The facility does not look after the emotional or physical welfare of its residents.
  • pro The quality of life is subpar, and residents are chastised for filing complaints and retaliated against.
  • pro It is described as the worst place to put loved ones.
  • pro A med tech dropped a medication and responded nastily when addressed, later found the pill under the resident's bed.
  • pro The administrator lied and caused battles between family members.
  • pro The environment has music blaring loudly, including rap, to the point it is felt throughout the building.
  • pro The staff do not distinguish themselves from residents on weekends, appearing unprofessional.
  • pro The halls smell of urine throughout the building.
  • pro A bruise on a resident's thigh remained unexplained for 12 days.
  • pro The facility is not safe; a reviewer warns others not to go there.
  • pro A resident fell three times and was heliported to Kansas City.

Review

There are serious, troubling claims about this facility that recur across several reviews. Taken together, they paint a picture of a place where residents' emotional and physical welfare may be neglected, where quality of life is described as subpar, and where complaints are met with chastisement or retaliation rather than response. Multiple accounts emphasize a hostile environment for both residents and their families, suggesting that negative experiences are not isolated incidents but a pattern that colors day-to-day life inside the building.

One review centers on a disturbing incident with medications and a broader sense of disrespect from staff. A med tech allegedly dropped a pill, and when the issue was addressed, the staff member reacted with hostility. The situation escalated to the point where the reviewer found the missed medication later - under the resident's bed - only after taking the dad out for a smoke. The administrator reportedly witnessed the scene and did not intervene in a way that would acknowledge the problem; instead, the reviewer felt dismissed and criticized. The writer - a certified nursing assistant with more than twenty years in the field - adds a personal perspective: the facility's music was so loud during a visit that the reviewer could feel it physically, an experience they described as disruptive and inappropriate for a nursing home environment. This individual also noted that staff could be indistinguishable from residents when it came to appearance, and described a smell of urine in the halls. The combination of loud music, lack of clear staff identification, and a tense interaction with the administrator contributed to a view of the place as unsupportive and poorly maintained.

Another review underscores a sense of systemic issues in day-to-day operations. The writer observed residents repeatedly congregating in areas where they did not belong - such as the medication room - while staff appeared disengaged. The administrator's response to concerns was described as unsupportive and evasive; the reviewer characterized the administrator as escalating tension between family members and staff by spreading what they saw as inaccurate or inflammatory statements. The review also highlights a perceived lack of boundaries and professionalism: the notion that staff assignments could be unclear, and that the environment - described by the reviewer as chaotic and noisy - failed to create a respectful, resident-centered atmosphere. The writer's long experience in the field informs their conclusion that the facility's leadership did not handle criticism constructively, and in turn, this reinforced a sense of mistrust and dissatisfaction among family members.

A separate account focuses on safety concerns and the handling of injuries. The writer notes a bruise on the father's thigh that remained prominent for twelve days, with little explanation or accountability from staff. This detail is presented to illustrate a broader pattern of potential neglect or inadequate response to injuries. The review culminates in a stark warning about safety: a mother-in-law reportedly fell three times, a risk that allegedly culminated in a heliport transport to Kansas City. The implication is that falls and their consequences may be a recurring risk for residents, with insufficient preventive measures or timely interventions to ensure safety.

Music, atmosphere, and appearance are recurring themes that frame the experience for several reviewers. One describes music so loud that it felt like it permeated the body, specifically noting a rap soundtrack that seemed inappropriate for a setting housing vulnerable individuals. Another point of contention is the lack of clear visual distinction between staff and residents on the weekends, a detail that contributes to confusion and potential safety concerns. The sensory environment - strong odors in the corridors - adds to the impression of neglect or poor maintenance, creating an ambiance that many family members would find distressing.

Amidst the strong negative feedback, there is at least one contrasting voice. A family member who has a resident there asserts that all staff are individualized and caring for their residents. This positive note stands out as an exception within the otherwise consistently critical pool of testimony, suggesting that experiences may vary and that some families perceive a level of attentiveness and compassion that others do not. The disparity invites consideration of how the facility's care can differ markedly from one shift, one unit, or one caregiver to the next - and it raises questions about consistency, standards of care, and the impact of staff culture and leadership on resident well-being.

Taken together, the collection of reviews casts a heavy shadow over the facility's reputation. The predominant emphasis is on subpar quality of life, perceived neglect, and a defensive or retaliatory attitude from administrators toward families who speak up. Specific concerns - medication handling and accountability, loud and disruptive environments, smells of urine, indistinguishable staff appearance at times, safety lapses evidenced by bruises and multiple falls, and a general sense of fear or distrust among family members - collectively contribute to a dire impression. While one review offers a glimmer of hope in a different experience, the overall narrative is wary, urging prospective families to exercise extreme caution and to seek out more information, ask pointed questions about safety, staffing, and response to complaints, and perhaps visit multiple times to assess whether the environment aligns with the resident's needs and family expectations.

Features

Housing

  • 100 resident community capacity 100 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Milan Health Care Center in Milan, MO is a vibrant assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

The community has a beauty salon where residents can pamper themselves and maintain their personal grooming needs. Each resident's entertainment needs are catered to with access to cable or satellite TV, as well as a gaming room and small library for leisurely activities. There is also a computer center with Wi-Fi/high-speed internet connectivity available for residents who want to stay connected digitally.

Residents can enjoy delicious meals in the dining room that offers restaurant-style dining experiences. Special dietary restrictions are carefully taken into consideration while preparing meals, ensuring that everyone's nutritional needs are met. Additionally, there is a kitchenette available for those who may prefer cooking their own meals.

To support an active lifestyle, the community offers various amenities such as a fitness room and outdoor spaces where residents can engage in physical activities or simply relax amidst nature. A wellness center is also available on-site for residents to address their healthcare needs.

Care services provided at Milan Health Care Center include 24-hour supervision, assistance with activities of daily living such as bathing and dressing, and assistance with transfers for individuals with mobility challenges. Medication management is also offered to ensure that residents receive their prescribed medications on time. Additionally, transportation arrangements can be made for medical appointments or other outings.

The community organizes a variety of activities throughout the day to keep residents engaged and entertained. These include fitness programs, planned day trips to explore nearby attractions, resident-run activities where individuals can showcase their talents or interests, as well as scheduled daily activities facilitated by staff members.

Milan Health Care Center enjoys its location within proximity to essential amenities. There are cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals all conveniently located nearby.

Overall, Milan Health Care Center provides a warm and inviting environment where residents can enjoy a range of amenities, receive dedicated care services, and participate in various activities, ensuring a fulfilling and comfortable assisted living experience.

Nearby Places of Interest

Places of Worship

  • Milan Christian Church (0.1 miles)
  • Southern Baptist Convention (0.3 miles)
  • First Baptist Church Of Browning (0.9 miles)
  • First Presbyterian Church (1 miles)
  • Southern Baptist Convention (1 miles)
  • First Baptist Church (1 miles)
  • Milan Christian Church (1 miles)

Hospitals

  • Northeast Missouri Health Council , Family Health Clinics (0.5 miles)
  • Sullivan County Memorial Hospital (0.9 miles)
  • Putnam County Memorial Hospital (21.4 miles)

Restaurants

  • B B 's (1 miles)
  • Sugar Shack (1.8 miles)
  • Rob's Beer Joint (10.7 miles)
  • Country Time Cafe (21 miles)
  • Dairy Lane (21 miles)
  • Marina-Restaurant (23.9 miles)
  • Black Silo Winery (24.3 miles)

Cafes

  • Main Street Cafe (1.1 miles)

Physicians

  • American Osteopathic College of Radiology (1.1 miles)
  • Milan Family Practice Clinic (1.1 miles)
  • Sullivan County Memorial Hospital (11 miles)

Pharmacies

  • Milan U Save Pharmacy (1.1 miles)
  • Owl Pharmacy (1.1 miles)
  • One To One Pharmacy (21.1 miles)

Transportation

  • Backwoods Taxidermy (22.9 miles)

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