The Living Center

Pros

• The husband was very happy to come home after his stay at The Living Center Marshall.
• There were supportive, caring, and compassionate staff members who genuinely cared for the residents.
• One nurse provided excellent care for the husband’s wound and demonstrated dedication to his health.
• After requesting updates on his medical condition, the staff was prompt in providing information.
• The presence of COVID restrictions allowed for creative solutions, such as allowing family members to manage laundry, showcasing adaptability among the staff.
• The husband enjoyed the food provided at the facility.

Cons

• The family was not happy with the care provided to the husband, particularly due to COVID restrictions preventing visits.
• There were concerns about the lack of regular bathing and assistance with toileting during his stay.
• Some staff members were not caring or compassionate, leading to inconsistent quality of care.
• The husband did not receive a shower for extended periods, indicating a lack of aide support.
• The response time for toileting needs was slow, likely due to being short-staffed with aides.
• Regular updates on the husband's medical condition were not volunteered by the staff until requested.
• Overall, there were significant areas of the facility that seemed to be lacking in adequate care and attention.

Review

The experience of families with their loved ones in care facilities during the COVID-19 pandemic has been a complex journey marked by both gratitude and frustration. A recent review from a spouse whose husband resided at The Living Center in Marshall reflects many of these challenges. While there were moments of satisfaction regarding the facility, the account highlights significant areas where care fell short, particularly given the unfortunate constraints imposed by health protocols during a global health crisis.

At the outset, it is essential to acknowledge that the emotional impact of separation due to COVID-19 restrictions cannot be understated. Families were often not allowed direct access to their loved ones, leaving them reliant on limited communication channels to gauge the well-being and care quality provided. In this instance, the reviewer made use of glass door visits, allowing for a glimpse into daily routines and interactions. However, these observations also unveiled aspects of care that required urgent attention, fostering an understandable sense of concern and advocacy on behalf of her husband.

The review underscores a mixed experience with staff interaction at The Living Center. There were commendable moments when compassionate caregivers demonstrated genuine concern for residents' well-being. Notably, one nurse stood out for her diligent attention to wound care—an essential aspect of medical treatment that can significantly impact recovery outcomes. Conversely, this endorsement was tempered by encounters with other staff members who appeared less engaged or effective in meeting resident needs. This duality points towards a potential inconsistency within staffing approaches or capabilities at the facility.

An alarming point raised involved basic personal care services such as bathing and toileting assistance—both vital components of resident dignity and hygiene. Initially promised regular showers—which are critical for both physical cleanliness and mental well-being—the reviewer expressed distress upon noting that her husband had gone several weeks without bathing. Despite having originally been told he could shower regularly as needed, it became evident that systematic barriers existed in ensuring this level of personalized care was honored consistently. It ultimately required direct intervention from higher administration to secure what should have been standard practices.

Further complicating matters was the overall staffing situation at The Living Center—a factor believed to contribute significantly to delays in response time for toileting requests among other needs. As many long-term care facilities grappled with staffing shortages exacerbated by COVID-19 conditions, The Living Center similarly appeared stretched thin on its aide resources. This strain likely compounded existing challenges related to ensuring timely and appropriate responses to residents’ basic needs—a crucial element crucial for their comfort and dignity during vulnerable times.

Despite these shortcomings in personal care routines, there were positive affirmations regarding aspects like food quality within the facility; such elements play an integral role in enhancing residents’ everyday experiences amid broader issues they may face elsewhere in terms of service delivery. Moreover, while stating inherent difficulties due to pandemic limitations—including additional laundry responsibilities managed through door-to-door exchanges—the reviewer also hinted at moments where staff displayed dedication even amidst overwhelming circumstances.

In conclusion, while The Living Center Marshall presented some commendable strengths through dedicated personnel who provided compassionate assistance during difficult times, numerous gaps remained concerning fundamental caregiving routines amid ongoing COVID-19 complications hindering family involvement and oversight over such operations overall thus warranting improvement measures going forward as they reflect upon past reviews from families like this one moving ahead into post-pandemic futures enriched by lessons learned along our diversified journeys throughout life's most demanding chapters together unitedly entwined across shared experiences.

Physicians

• Ulbrich Family Medicine (0 miles)
• Marshall Surgical Associates (0.2 miles)
• Marshall Family Practice (0.2 miles)
• Cosmetic Laser Enhancements (1 miles)
• Central Missouri Women's Healthcare (2.1 miles)
• Akeman Mc Burney Medical Clinic (11.8 miles)

Hospitals

• Fitzgibbon Hospital (0.1 miles)
• John Fitzgibbon Memorial Hospital (1.7 miles)
• Dsi Marshall (2.1 miles)
• I-70 Community Hospital (13.4 miles)
• I 70 Medical Center (14 miles)

Places of Worship

• Marshall Family Worship Center (0.2 miles)
• Southside Assembly of God (0.9 miles)
• Family Worship Center (1 miles)
• Kingdom Hall of Jehovah's Witnesses (1.1 miles)
• Kingdom Hall of Jehova's Wit Nesses Line 2 (1.1 miles)
• Open Door Baptist Church (1.7 miles)
• United Pentecostal Church (1.7 miles)

Restaurants

• Applebee's (1 miles)
• Arby's (1 miles)
• Pizza Hut (1.1 miles)
• Wing Street (1.1 miles)
• Taco Bell (1.1 miles)
• Subway (1.2 miles)
• Little Caesars Pizza (1.5 miles)

Transportation

• Marshall Municipal Airport (1 miles)
• U-Haul Neighborhood Dealer (12 miles)
• U-Haul Neighborhood Dealer (14.1 miles)

Pharmacies

• Red Cross Pharmacy (1.3 miles)
• Red Cross Pharmacy (2.2 miles)
• City Pharmacy (12.1 miles)
• The Market (13.9 miles)

Cafes

• Chemistry Coffee (2.2 miles)
• Old School Frozen Yogurt Co. (13.9 miles)

Theaters

• Marshall Cinema (2.3 miles)

Parks

• Indian Foothills Park (3.3 miles)
• Van Meter State Park (6 miles)