The Bluffs

Pros

• The staff at The Bluffs is kind, caring, and does a good job in dealing with difficult residents.
• The outside area of The Bluffs is pleasant and attractive to look at.
• The main area of the facility is homey and the private rooms are hospital-like but allow for personalization.
• The staff at The Bluffs is friendly, positive, and provides nursing home care.
• There are many activities offered at The Bluffs, including live music, church services, TV programs, bingo, and crafts.
• The PT team at The Bluffs is the redeeming factor and provides excellent care.
• Employees at The Bluffs genuinely care about each individual resident and know a great deal about them.
• Daily activities provided at the facility are enjoyable for the residents.
• The meals served at the facility are appetizing and provided in a warm environment.
• Residents have the freedom to shop, exercise, and visit friends as they would in an active senior living situation

Cons

• The service at The Bluffs on weekends is late and they need more help, making it difficult for residents.
• The staff at The Bluffs were rough with a resident when helping them and there are no activities for them to participate in.
• The rooms at The Bluffs are never clean, the CNA's and Nurses do not do their job properly, and the food service is poor.
• The kitchen staff at The Bluffs serves unacceptable food and has not made any improvements despite complaints.
• The staff at The Bluffs mistreated a resident's deceased mother by giving away her electric wheelchair and showed little sympathy towards the loss.
• A resident's grandmother at The Bluffs was neglected and had her teeth, hearing aid, and glasses taken away from her causing her health to deteriorate.
• Staff members at The Bluffs harassed a resident's family when they were running out of money, threatened to kick them out, and lost the resident's body in the morgue for five days without notifying the family promptly.
• The building of The Bluffs is old, falling apart in some places, smells bad throughout, and needs upgrading to improve its overall rating as a facility.

Review

The Bluffs is a nursing home in Columbia that has received mixed reviews from residents and their loved ones. One reviewer spoke highly of the kind and caring staff who do a good job, despite her difficult husband. The outside area is described as very nice and pleasant to look at. The food receives high praise, although weekend service can be delayed due to staffing shortages. The spacious dining area is commended, but the facility could benefit from more help, especially during the challenging times of Covid-19.

Another individual had a positive experience when their friend resided at The Bluffs until her passing. The exterior was attractive and beautiful, while the main area felt cozy and home-like. Private rooms were compared to a hospital setting but allowed residents to personalize their space with personal belongings. Although there was limited interaction with staff, they were friendly and helpful when needed. The overall condition of the facility was impressive as it was newer and well-maintained.

A visitor who recently reunited with their mother at The Bluffs mentioned that visits are currently limited due to specific visiting areas set up amid Covid-19 precautions. However, they appreciated the opportunity for Zoom calls to stay connected virtually. The staff was praised for being friendly and positive, providing nursing home care for their mother who came in with broken bones and required wheelchair transport. She also received physical therapy.

Another individual's mother found herself in The Bluffs where she encountered good staff members and appealing food options. Various activities such as live music, church services, TV programs, bingo, and crafts kept residents engaged. This person's impression of the place overall was positive but noted that it could be expensive.

However, not all experiences were positive as another reviewer expressed dissatisfaction with cold meals provided to their mother-in-law at times and rough handling during room transfers by some staff members after changing rooms within the facility. Additionally, there seemed to be a lack of activities available for her entertainment compared to the initial experience. The cleanliness of her room, however, was satisfactory.

Yet another reviewer had numerous complaints about The Bluffs. They alleged that rooms were consistently unclean, and the staff failed to fulfill their duties properly. Medications were reportedly mishandled, and the food service was poor in terms of meeting patients' needs. They advised being vigilant and demanding proper care when placing a loved one in this facility.

Another disappointing review stated that after just one month at The Bluffs, bedsores developed on their loved one, something they claimed hadn't happened during their own care for the individual over two years. The quality of food was criticized, and no improvements were made despite repeated complaints. They did acknowledge the PT team as a positive aspect but gave low ratings regarding kitchen staff.

A distressing account detailed the treatment received by a grandmother who paid for her stay versus another resident receiving state assistance. The self-pay grandmother's possessions disappeared after her passing while her teeth and hearing aid deteriorated while under care. Harassment ensued as money ran out, even leading to threats of eviction and court action against family members. When she passed away, there was a significant delay in notifying the family.

Despite some negative experiences shared among reviewers, there were positive aspects mentioned as well. One person found that The Bluffs offered a comfortable place for their elderly neighbor following his wife's passing. They appreciated easy access to visit him without much inconvenience and noted that security measures seemed relaxed but still within acceptable limits. However, lunch options appeared somewhat lackluster compared to other facilities visited.

Another reviewer found that overall care at The Bluffs was exemplary with attentive staff who knew each resident well. Daily activities were available for engagement, and meals were served appetizingly in a warm environment. The main drawback cited was the facility itself being older and falling apart in places with an unpleasant smell throughout. This lowered their rating despite good care.

Lastly, a visitor noted that The Bluffs consistently appeared clean and energetic, with a resident they knew being happy and active. The freedom to continue regular activities like shopping, exercising, and visiting friends was commended. However, the location was criticized for its lack of accessibility and curb appeal.

In conclusion, The Bluffs in Columbia has varied reviews ranging from commendation for caring staff, pleasant surroundings, and good food to criticisms of cold meals, rough handling by certain staff members, lack of activities, cleanliness issues, problematic kitchen service, and poor treatment of residents. While some reviewers praised the facility's positive aspects and the freedom it provided residents to engage in outside activities, others lamented their negative experiences with care quality or administrative matters.

Physicians

• Jenson, Brandon Dr - Columbia Surgical Associates (0.1 miles)
• Columbia Hearing Center (1.4 miles)
• Coyle & Johnson Oral & Maxillofacial Surgery (1.9 miles)
• University Physicians (2 miles)
• Aaron Gray, MD (2 miles)
• Providence Urgent Care (2 miles)
• University Of Missouri Health Care (2 miles)

Theaters

• Columbia STM 14 & RPX (1 miles)

Restaurants

• Firehouse Subs (1.2 miles)
• El Maguey (1.6 miles)
• HuHot Mongolian Grill (1.7 miles)
• McDonald's (1.8 miles)
• Wendy's (1.8 miles)
• Freddy's Frozen Custard & Steakburgers (1.9 miles)
• 1839 Taphouse (1.9 miles)

Parks

• Capen Park (1.6 miles)
• Bethel Park (2.5 miles)
• Rock Bridge Memorial State Park (2.8 miles)

Hospitals

• University Physicians Neurology Clinic (1.6 miles)
• University of Missouri Orthopedic Center (2 miles)
• Student Health Center (2.1 miles)
• St Helena Hospitals (2.1 miles)
• Harry S. Truman Memorial Veterans' Hospital (2.2 miles)
• University Hospital Medical RCRDS Columbia (2.2 miles)
• University Of Mo Health System (2.2 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (2.3 miles)
• Lakota Coffee Company (2.9 miles)

Pharmacies

• Gerbes Pharmacy (2 miles)
• University Pharmacies (2.1 miles)
• Flow's Pharmacy (2.7 miles)
• Flow's Pharmacy (2.8 miles)
• Walgreens (3 miles)

Places of Worship

• Forum Boulevard Christian Church (2.9 miles)