Heartland Care And Rehabilitation Center in Cape Girardeau, MO
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Information last verified:
2525 Boutin Drive, Cape Girardeau, MO 63701
For more information about senior living options: (844) 490-3973
The staff genuinely care about the residents. The facility provides an awesome, home-like environment that has improved over the years. The building has had many updates, and nursing management and administration are amazing and accommodating. The rehab department is wonderful, and nursing care is amazing. The staff are friendly and consistently go the extra mile to help residents. Whitney and the nurses on her shift are awesome and provide excellent care. The staff face many challenges and overcome them effortlessly.
Too many residents and not enough staff. Bed bugs have been a problem. An aunt's clothing was stolen countless times. They don’t pay attention to the residents, and a family member was left unresponsive in bed for a long time and placed in a medically induced coma on a ventilator twice this year. Weekends are terrible for getting anyone to answer the phone. Horrible administration; communication is terrible. The staff is unfriendly and unhelpful. It smells like urine at the front door and decor is junk. The call system was broken, leaving patients far from the nurses' station. The state needs to step in and take control.Heartland Care and Rehabilitation Center in Cape Girardeau is best suited for families that prioritize a solid rehabilitation focus and a home-like atmosphere, paired with the ability to supervise care closely. When a resident needs intensive rehab or daily encouragement from staff, and there is a willingness to visit often and push for responsive service, this center can deliver meaningful progress. The setting can feel comfortable and familiar, and some shifts are described as genuinely caring, with nursing management and administration praised by residents and families who have seen positive moments amid the challenges. In short, it caters to families that can blend support at the bedside with a watchful eye on day-to-day operations.
Yet there are clear warning flags that warrant considering alternatives. For families that cannot tolerate inconsistent staffing, unanswered calls, or questions about safety and accountability, other options will likely prove more reliable. Multiple reviews describe weekend responsiveness as poor, and several accounts allege significant gaps in monitoring and follow-through. Bed bugs, clothing theft, and alleged neglect have been cited by multiple voices, as have concerns about hospital-level events occurring after discharge or during a stay. The pattern of administrative friction, difficulties in obtaining information, unclear rules, and uneven communications, suggests that this facility may not meet expectations for residents requiring steady, transparent oversight.
The strongest redeeming factors are tangible on the care and rehab side. The center earns praise for caring frontline staff, and the rehabilitation department is repeatedly cited as a real strength, with staff willing to go the extra mile for residents and families. When management and nursing leadership gel, residents can experience effective therapy, attentive nursing care, and a comfortable environment that supports recovery and daily living. These positives demonstrate that, at its best, the team knows what good rehab and compassionate daily care look like and can deliver it. The building’s updates and the sense of a more modern, improved facility also contribute to a more lived-in felt quality that families notice.
However, the main cons remain substantial and not easily offset by the strongest rehab notes. Staffing variability translates into uneven care experiences, with some shifts delivering excellent attention and others falling short. Communication gaps hinder timely updates and problem resolution, and a frail or medically complex resident can suffer when calls go unanswered or delays in care occur. The combination of a perceived harsh administrative climate in some reports, a restrictive or opaque visitation culture, and operational issues like broken call systems creates a consequential risk for residents who depend on consistent, proactive monitoring. In aggregate, these factors often erode confidence despite the undeniable capabilities of certain staff members.
For families navigating a choice, practical steps are essential. Begin with a candid visit to observe operations during different times, including weekends, and request a direct conversation with nursing leadership about staffing ratios, call-system reliability, and incident reporting. Ask for copies of recent care plans, and seek clarification on how behavioral and medical needs will be addressed without affecting other residents. Verify the facility’s policies on infection control and pest management, and request to see the most recent inspection and any corrective action plans. Finally, interview current residents or families outside official channels to gauge consistency in day-to-day experiences. If the response is evasive or inconsistent, that is a warning sign.
The bottom line is clear. Heartland can be a viable choice for rehab-focused care when a family is prepared to be highly involved and demands vigilant oversight. For residents requiring dependable, incident-free operation, the risks highlighted in multiple reviews are meaningful enough to justify exploring other options in the area. Weigh the value of strong rehab and a warm environment against the realities of staffing fluctuations, administrative friction, and safety concerns. Where safety, reliable communication, and predictable response times are non-negotiable, steering toward a facility with a cleaner track record is prudent. In all cases, a deliberate, documented vetting process will yield the best chance of aligning care with expectations and needs.
102 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Care And Rehabilitation Center in Cape Girardeau, MO offers a comprehensive range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, allowing residents to easily access hair and beauty services without leaving the premises. They can also enjoy their favorite shows and movies with cable or satellite TV in their fully furnished rooms.
Community operated transportation is available for residents who need assistance getting around, whether for medical appointments or social outings. For those who enjoy using computers, there is a computer center equipped with high-speed internet access.
Meals are provided in a spacious dining room with restaurant-style dining, offering delicious and nutritious options prepared by professional chefs. Special dietary restrictions can be accommodated to ensure all residents receive the appropriate meals.
To promote an active lifestyle, there is a fitness room where residents can participate in exercise programs tailored to their needs. Additionally, planned day trips and daily activities are scheduled for residents to engage in various recreational activities and entertainment.
The community offers move-in coordination services to assist new residents with the transition into their new home. Housekeeping services are provided to maintain a clean living environment.
For relaxation and enjoyment, residents have access to a gaming room, small library, and beautiful outdoor space including gardens. There is also a wellness center available to support their overall health.
Assistance is always available with 24-hour supervision and activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time and as prescribed by their healthcare professionals. Diabetes diet plans are offered for those with specific dietary needs.
In terms of nearby conveniences, there are cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals all easily accessible from the community.
Heartland Care And Rehabilitation Center provides a comfortable and supportive environment where residents can thrive while receiving personalized care and enjoying numerous amenities and activities.
Heartland Care And Rehabilitation Center is located at 2525 Boutin Drive, Cape Girardeau, MO 63701 in Cape Girardeau County, Missouri
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