Barnabas Assisted Living Barnabas Acres
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210 Franks Lane, Cape Girardeau, MO 63701
For more information about senior living options: (844) 490-3973
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A disturbing snapshot emerges from a cluster of reviews about a particular facility, where residents and their families describe a pattern of neglect, control, and frustration. The accounts converge on a theme of maltreatment and deprivation, with repeated claims that basic needs are unmet in ways that feel intentional and systemic rather than incidental. One reviewer opens with a stark charge: the place amounts to "adult maltreatment" in a building, highlighting minimal food as a cost-cutting measure and the withholding of state mandated funds. The description continues with living quarters said to be infested with bedbugs and a so-called treatment that amounts to nothing more than a tube of cream. The overall tone is one of alarm and a sense that safety, dignity, and proper care are not being upheld.
Communication and responsiveness are another major sore point. Several reviewers complain that no one is reachable by phone, and when contact is finally possible, staff are described as incompetent or outright rude. The pattern suggests a facility where families and residents feel cut off from essential lines of communication and left waiting for help that never comes. The frustration is palpable, with one reader expressing outright disbelief that authorities have not closed the place down sooner, underscoring a perceived lack of accountability and oversight that compounds the distress.
Financial control and alleged impropriety appear prominently in the narratives. One reviewer accuses the facility of trying to take half of a renter's rebate check - about $750 - and laments not having access to the check at all, framing the situation as theft or misappropriation. This leads to a broader question raised by the same voice: "How is this not laundering money?" The sense conveyed is that residents' funds and benefits may be being diverted or misused, with the reviewer implying that financial exploitation is part of the facility's operating approach. In another thread of the story, a curfew is mentioned as an oppressive policy meant to regulate residents' lives, allegedly no longer enforced or observed once the person stopped being a resident, which adds to a sense of arbitrary, punitive control.
Rights, dignity, and dignity-related protections are central to several complaints. A recurring refrain stresses that being disabled does not justify diminished rights or dehumanizing treatment. One speaker asserts, "Just because I am totally disabled doesn't mean I don't have rights to be treated with dignity and respect," framing this as a legal and ethical obligation of care providers. The famous line, "I am a human being, not a dog," appears as a blunt plea against demeaning treatment and a call for recognition of residents' humanity. These statements underscore a deeper grievance about how the facility's culture and policies may fail to honor residents' autonomy and personhood.
Leadership and staff dynamics come into sharp focus in some reviews. A particularly pointed critique targets a vice president, described as "exactly what's wrong with the mental health system in this country." After months of attempted outreach, the reviewer recounts a late callback only after pointing out perceived flaws, and then directs a pointed exhortation to "Stephanie, find a new industry," signaling a deep level of dissatisfaction with leadership and communications. The reviewer also notes having reported the concerns to the department of mental health via the adult abuse and neglect hotline, signaling an escalation beyond the facility itself. The tenor here is not merely dissatisfaction with the day-to-day care but concern that leadership is failing to protect residents and respond to complaints.
There is a tension in the reviews between negative experiences and occasional positive notes. A few entries defend the staff, describing "Residents are sweet," noting that staff do a great job taking care of residents and that the level of care for a particular individual is great. Another entry repeats that "Great staff quality care for my dad and extremely caring." These contrasts suggest a complex picture in which some people experience attentive, compassionate care, while others encounter neglect, poor facilities, and troubling management practices. The juxtaposition challenges any single, uniform judgment about the place and hints at variability in how care is delivered or perceived across different rooms, shifts, or staff teams.
The collection of reviews closes on a murkier, more ambiguous note. There are reports of "chilling" days waiting for texts or calls to pick up and move out, coupled with questions about how much time and money it would take to reconnect with family and friends. Yet there are also claims that the environment can be improved and that some staff are capable and caring, though these positives are overwhelmed for many listeners by the louder, darker charges of neglect, mistreatment, and financial suspicion. Taken together, the stories reveal a facility at the center of serious, emotionally charged debates about care quality, oversight, and residents' rights, leaving prospective families with a troubling question about what truly happens behind closed doors.
Barnabas Assisted Living Barnabas Acres is a welcoming and comfortable assisted living community located in Cape Girardeau, MO. Our community offers a wide range of amenities to ensure that our residents have everything they need to live a fulfilling and enjoyable life.
For those who love to look their best, we have a beauty salon on-site where residents can receive professional haircuts and styling services. Our residents can also relax and unwind with their favorite shows or movies as every apartment is equipped with cable or satellite TV.
Getting around town is easy with our community operated transportation service, which provides convenient access to nearby destinations such as shopping centers and recreational areas. Our computer center allows residents to stay connected with their loved ones through email or online video calls.
Mealtimes are always a delight at Barnabas Assisted Living Barnabas Acres. Our dining room offers restaurant-style dining experiences where residents can enjoy delicious meals prepared by our talented chefs. Special dietary restrictions are accommodated to ensure that everyone's nutritional needs are met.
We understand the importance of staying active both physically and mentally. Our fitness room is equipped with exercise equipment for residents to maintain their physical well-being, while our gaming room offers fun activities for socializing with fellow residents. For those who prefer outdoor activities, our garden provides a tranquil space for relaxation and enjoyment.
Our dedicated staff ensures that each resident receives the care and assistance they need with daily activities such as bathing, dressing, and transfers. Medication management is also provided to help residents stay on track with their medications. We prioritize mental wellness through our specialized program designed to support emotional well-being.
Residents have access to various amenities that enhance their overall living experience. These include housekeeping services, fully furnished apartments, private bathrooms for personal convenience, small library for book lovers, telephone services, high-speed internet/Wi-Fi connectivity, move-in coordination assistance and transportation arrangement (both non-medical and transportation to doctors' appointments).
Nearby the community, there are three cafes, one park, thirteen pharmacies, forty-one physicians, twenty-eight restaurants, two transportation options, two places of worship and one theater. Additionally, nine hospitals are in close proximity to provide medical support when needed.
At Barnabas Assisted Living Barnabas Acres, we strive to create a warm and engaging environment where our residents can thrive and enjoy every day to its fullest.
Barnabas Assisted Living Barnabas Acres is located at 210 Franks Lane, Cape Girardeau, MO 63701 in Cape Girardeau County, Missouri
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