Hillside Manor in Bonne Terre, MO

Pros

• The facility is described as an exceptional company.
• The lobby is beautiful and the facility is clean.
• The staff and management are said to go above and beyond for residents.
• The building has undergone updates, including an amazing lobby upgrade.
• Resident care is prioritized, with issues resolved promptly in residents' best interests.
• The staff are friendly, professional, and work well as a team.
• The community is highly recommended to others.
• Visitors found the environment clean and free of odors, with meals that looked and smelled appetizing.

Cons

• The facility is described as the worst place imaginable to send loved ones.
• The food is burnt and tasteless, and leftovers are reused to create new dishes long after they should be used.
• The facility is a lie; it did not resemble what was shown on the website.
• The staff are inattentive, ignore residents, and leave them waiting long for basic needs.
• There are thieves at the facility who steal high-value items.
• The administrator is rude and neglectful, rarely seen, with no contact with residents.
• The facility is dirty, with bathrooms stained and possible mold, and power outlets that never worked during the stay.
• The facility forces workers to come in while sick and disregards Covid risks, endangering residents.

Review

Hillside Manor in Bonne Terre, MO, is best suited for families seeking a facility that makes a favorable first impression - clean, well-kept public areas and rooms that feel comfortable - while the resident's day-to-day needs can be managed with active family oversight. The building and common areas can convey reassurance, and when staff are personable and responsive on some shifts, the experience can feel workable. However, this initial polish does not erase the core risk: care reliability and safety gaps that show up in medication handling, timely assistance, and consistent attention to residents' basic needs.

Explicitly, this community may not be the right fit for anyone with significant medical or mobility challenges, or for those who rely on consistent medication administration and uninterrupted rehab workflows. Reviews repeatedly flag missed or delayed medications, difficulty getting help when needed, and episodes of neglect or disrespect from some staff. Families should consider alternatives if a loved one requires dependable nursing oversight, frequent monitoring, or a high standard of daily care - areas where Hillside Manor has documented weaknesses. Even when the setting appears pleasant, the undercurrents of inconsistent care can undermine safety and well-being.

The main drawbacks tend to overwhelm the few apparent advantages. On the pro side, several observers describe a clean facility, an attractive lobby, and moments when staff are courteous and genuinely engage with residents. Some residents and families also note comfortable, roomy accommodations and a sense that management cares about residents' welfare. Yet these benefits rarely compensate for persistent issues: repeated reports of medication lapses, maintenance delays, and, in some accounts, rude or overwhelmed staff on shift changes. Instances of theft or disorganization around personal belongings further erode trust and raise practical concerns about safeguarding residents' property and dignity.

Prospective movers should demand concrete assurances before committing. Key questions include: what systems are in place to ensure timely medication delivery and accurate administration, and who oversees adherence to those systems? What is the actual caregiver-to-resident ratio during peak hours, and how quickly are routine requests fulfilled? How are repairs and room maintenance tracked and completed, and who is accountable when promises are missed? During visits, observe not just the setting but the cadence of care - how staff respond to urgent needs, how nurses communicate with families, and whether housekeeping and laundry routines emphasize resident comfort and safety. The answers will reveal whether the touted "care" framework translates into consistent, reliable practice.

When weighing Hillside Manor against nearby options, the conversation shifts toward predictability and accountability. A number of reviews contrast Hillside Manor with other area facilities where families report steadier medication management and stronger care teams, sometimes alongside equally present amenities and cleaner environments. If finances and geography allow, visiting peers such as St. Joe Manor and similar facilities can illuminate differences in how staff handle meds, cadence of care, and resident dignity. For families who must rely on steady rehab outcomes or who must avoid environments with documented care lapses, those alternatives deserve serious consideration.

Bottom line: Hillside Manor is not inherently "unsafe," but it is clearly higher-risk for residents with substantial medical needs or those who require impeccable daily care and medication accuracy. The facility presents well and can feel comfortable on good days, but repeated accounts of missed meds, slow maintenance, and inconsistent staff conduct weigh heavily against its otherwise appealing setting. For families able to require and verify rigorous standards - medication protocols, timely response, transparent accountability, and consistent staffing - the option may still work as a transitional or monitored setting. For anyone prioritizing reliable, high-quality daily care and clear, demonstrable safeguards, exploring stronger-performing alternatives should be the default course.

This part of Bonne Terre, Missouri, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With multiple parks nearby such as Lakeview Park Lake and Brightwell Park, residents can enjoy peaceful outdoor spaces for leisurely walks or picnics. Places of worship like the Church Of Christ and St Joseph Catholic Church provide spiritual support and community engagement opportunities. Additionally, there are several hospitals and physician offices in close proximity, ensuring easy access to healthcare services. A selection of restaurants including Pizza 101 South and Benham Street Grill offer dining options for every taste, while pharmacies like Walgreens and USA Drug provide convenient access to medications. Transportation options are also readily available with U-Haul Neighborhood Dealers and Enterprise Rent-A-Car nearby. Overall, this area of Bonne Terre provides a well-rounded living experience for seniors seeking comfort, convenience, and community engagement.

Parks

• Lakeview Park Lake (0.1 miles)
• City of Desloge Brightwell Park (3.8 miles)
• Brightwell Park Concessions (3.8 miles)
• Missouri State (4.2 miles)
• Columbia Park (5.1 miles)

Places of Worship

• Church Of Christ (0.1 miles)
• Christian Fellowship Church (0.5 miles)
• St Joseph Catholic Church (0.7 miles)
• Bonne Terre Church of Christ (0.9 miles)
• Southern Baptist Convention (1.9 miles)
• Trinity Fellowship Church (2.8 miles)
• Sweet Music Ministries (3 miles)

Hospitals

• Parkland Well Life Center (0.5 miles)
• Parkland Health Center (1.1 miles)

Restaurants

• Pizza 101 South (0.6 miles)
• Benham Street Grill (0.7 miles)
• Club 67 Steakhouse & Bar (0.9 miles)
• Domino's Pizza (0.9 miles)
• Hardee's (0.9 miles)
• Huddle House (1.1 miles)
• Shamrock Restaurant & Lounge (2.4 miles)

Transportation

• U-Haul Neighborhood Dealer (0.6 miles)
• Bonne Terre Airport (1 miles)
• U-Haul Neighborhood Dealer (1.1 miles)
• Oder's Taxidermy (3.6 miles)
• Enterprise Rent-A-Car (6.2 miles)
• Ryder (6.3 miles)
• U-Haul Neighborhood Dealer (8.6 miles)

Physicians

• Primary Care of Bonne Terre (0.7 miles)
• Medical Arts Clinic (5.4 miles)
• Hartley Hearing Aid Services (5.7 miles)
• Odacs (5.8 miles)

Pharmacies

• Walgreens (0.8 miles)
• Allen Street Apothecary (0.8 miles)
• USA Drug (0.8 miles)
• Pharmax Pharmacy (1 miles)
• Country Mart (1 miles)
• Harps Food Stores (1 miles)
• Walmart Pharmacy (3.1 miles)

Cafes

• Katydids Coffee-Vintage Trsrs (4.8 miles)
• The Coffee Grill (5.6 miles)
• Lemon Drop Cafe (5.7 miles)