Hillside Manor

Pros

• Exceptional company.
• Beautiful lobby and clean facility; the staff and management go above and beyond for their residents.
• St Joe has done a lot of updates to the facility; the lobby looks amazing and the crew is quality and hard-working.
• The facility is beautiful, the meals are amazing, and the staff are wonderful and caring to all the residents; highly recommended.
• Great facility with good teamwork; clean environment.
• Resident care is a priority, with issues resolved promptly in residents' best interests.
• It is an amazing place where the ADON, management, and staff work like a family; highly recommended.
• The staff have always been kind and very good to the residents.
• If asked, one would have no problem recommending St Joe Manor.
• The facility is clean; staff are attentive, and residents seem content.

Cons

• The staff plays around, ignores clients, and leaves clients needing things for long periods.
• There is thiefs at this place, I had a bunch of my things high valued items stole when I went to have a surgery.
• The head of the place is rude, neglectful, and you never see her she is like the Wizard of Oz only there are no curtains just a lack of respect, and no contact with clients.
• The place is dirty.
• The food here is burnt, tasteless, and they reuse food from days before, only turn it into new dishes way past when you are suppose to use food.
• This place makes its workers work when they are sick. They dont care that a worker has covid, they have her working 2 days after a positive test. They don't care that a worker is close to residents with covid.
• They leave the patients who are unable to walk in wheelchairs, so long that their ankles swell and become purple in color.
• They bring the patients who have visits from family and friends soaked in urine and offer no explanation or to take the person back to their room and change them.
• They offer little or no help to those who need assistance eating, and aren't smart enough to help the ones who can tell this to their family.
• Worst place ever would never send anyone there.

Review

St Joe Manor is described by a wide cross-section of reviewers as a place whose reality ranges from surprisingly positive to alarmingly negative, depending on who you ask and when you visit. A number of people express deep disappointment about the rehab experience, painting a picture of a facility that can feel chaotic, understaffed, and inattentive to basic needs. One account speaks from a very difficult moment - being placed in the facility after a paralysis in the lower half of the body - yet still reflects the prevailing sense among several reviewers that the environment was unprepared to handle urgent medical or emotional distress. The overall mood in many of these accounts is that this is not a place you'd choose for a loved one unless you're prepared to take up the fight with administration over every detail.

Several reviews focus on the quality and consistency of care, and the message is starkly split. On one hand, there are stories of unrelenting problems: medications dropped off by families going unadministered for days, a patient with kidney complications allegedly worsened by missed doses, and repeated mentions of patients left in wheelchairs for hours with swollen ankles or in rooms where basic maintenance was neglected. There are even accusations about unsafe practices, such as sending sick workers into close contact with residents, and about a lack of timely responsiveness from the nursing station. The emotional toll is underscored by individual experiences of panic, fear, and frustration when staff were rude or unhelpful at critical moments, including nights when calls for help went unanswered and patients experienced anxiety or distress as a result.

The physical environment of St Joe Manor is another recurring theme, with some reviews describing spaces that feel neglected, dirty, or unsafe, and others noting significant improvements. A number of negative anecdotes focus on mold-like stains in bathrooms, persistent plumbing issues, nonfunctional power outlets, and broken furniture - a list that marks an impression of a facility that, at least in some wings, struggles with basic upkeep. Food emerges as a particularly contentious topic: some reviewers claim meals were burnt, tasteless, or even recycled from previous days and reintroduced as new dishes, while others report appetizing meals and reform-minded kitchen routines. The contrast is telling: a facility that can feel both unclean and well kept, depending on the wing or the shift.

Around the issue of leadership and daily administration, reviews diverge in memorable ways. Some accounts describe the head of the facility as distant or inaccessible, a figure likened to the Wizard of Oz - present in name but largely unseen in action, with a sense of a lack of direct contact with residents. In contrast, other testimonials praise a more engaged, caring management presence, noting clean uniforms, visible staff coordination, and leadership that appears to genuinely care about residents' well-being. The same split appears in the tone toward staff: while some reviewers describe night staff as rude or intimidating and recount episodes that caused panic or fear, others speak highly of teamwork, professionalism, and a family-like atmosphere that helps residents feel well cared for. One persistent thread is that personal experiences vary dramatically from one shift to another, making it hard to generalize about "the staff."

The question of safety and dignity for residents comes through in several explicit accounts of neglect or harm. Some families report long waits for assistance with basic needs, trouble in getting in or out of rooms, and a sense of being dismissed when concerns were raised. One mother's experience, in particular, is described with blunt gravity: a loved one went downhill after medications were not administered, leading to hospitalization and, in at least one case, a severe deterioration that was believed to have contributed to respiratory or kidney-related complications. The same reviewers frequently emphasize the importance of accessible staff and a timely response during health crises, turning what should be routine care into a high-stakes worry for families.

Yet the narrative of St Joe Manor is not uniformly negative. There are several testimonials that counter the darker stories with praise for updated facilities and a welcoming lobby, along with positive impressions of cleanliness, attentive staff, and a sense of community among residents and employees. A handful of experiences highlight strong teamwork, compassionate caregivers, and management that takes resident needs seriously. These reviewers recount vivid moments of staff going "above and beyond" to escort residents to appointments, maintain open lines of communication with families after shifts have ended, and demonstrate consistent care for both patients and their visitors. In these voices, the facility feels like a place where meaningful relationships can form between residents, their families, and the care team.

Interwoven with the above are individual anecdotes that underscore the inconsistent nature of the place. Some families describe calm, professional experiences during visits, celebrating the role the facility plays in allowing a loved one to live with dignity and companionship. Others recount dramatic dissatisfaction, insisting that the environment was more about appearances than actual care, with claims of theft, neglected personal belongings, and mismanaged medications dampening any sense of security. A few reviews go further, with passionate, emotional statements that emphasize the potential for danger and the need for families to conduct thorough research and to observe operations directly before making decisions about placement.

In the end, the picture that emerges is complex. St Joe Manor appears to be a facility with real strengths in some areas - such as renovated common spaces, some caring staff members, and moments of proactive communication - while simultaneously facing significant challenges in other areas, including inconsistent care delivery, maintenance problems, and varied staff performance. The range of experiences shared by family members and friends points to a facility that can be welcoming and supportive for some residents and deeply problematic for others, often depending on who is on shift, which wing is being observed, and how quickly concerns are raised and addressed. For anyone considering this community for a loved one, the prevailing takeaway is clear: due diligence, direct observation, and careful conversations with current residents, their families, and the care team are essential to understand what kind of experience might unfold there.

This part of Bonne Terre, Missouri, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With multiple parks nearby such as Lakeview Park Lake and Brightwell Park, residents can enjoy peaceful outdoor spaces for leisurely walks or picnics. Places of worship like the Church Of Christ and St Joseph Catholic Church provide spiritual support and community engagement opportunities. Additionally, there are several hospitals and physician offices in close proximity, ensuring easy access to healthcare services. A selection of restaurants including Pizza 101 South and Benham Street Grill offer dining options for every taste, while pharmacies like Walgreens and USA Drug provide convenient access to medications. Transportation options are also readily available with U-Haul Neighborhood Dealers and Enterprise Rent-A-Car nearby. Overall, this area of Bonne Terre provides a well-rounded living experience for seniors seeking comfort, convenience, and community engagement.

Parks

• Lakeview Park Lake (0.1 miles)
• City of Desloge Brightwell Park (3.8 miles)
• Brightwell Park Concessions (3.8 miles)
• Missouri State (4.2 miles)
• Columbia Park (5.1 miles)

Places of Worship

• Church Of Christ (0.1 miles)
• Christian Fellowship Church (0.5 miles)
• St Joseph Catholic Church (0.7 miles)
• Bonne Terre Church of Christ (0.9 miles)
• Southern Baptist Convention (1.9 miles)
• Trinity Fellowship Church (2.8 miles)
• Sweet Music Ministries (3 miles)

Hospitals

• Parkland Well Life Center (0.5 miles)
• Parkland Health Center (1.1 miles)

Restaurants

• Pizza 101 South (0.6 miles)
• Benham Street Grill (0.7 miles)
• Club 67 Steakhouse & Bar (0.9 miles)
• Domino's Pizza (0.9 miles)
• Hardee's (0.9 miles)
• Huddle House (1.1 miles)
• Shamrock Restaurant & Lounge (2.4 miles)

Transportation

• U-Haul Neighborhood Dealer (0.6 miles)
• Bonne Terre Airport (1 miles)
• U-Haul Neighborhood Dealer (1.1 miles)
• Oder's Taxidermy (3.6 miles)
• Enterprise Rent-A-Car (6.2 miles)
• Ryder (6.3 miles)
• U-Haul Neighborhood Dealer (8.6 miles)

Physicians

• Primary Care of Bonne Terre (0.7 miles)
• Medical Arts Clinic (5.4 miles)
• Hartley Hearing Aid Services (5.7 miles)
• Odacs (5.8 miles)

Pharmacies

• Walgreens (0.8 miles)
• Allen Street Apothecary (0.8 miles)
• USA Drug (0.8 miles)
• Pharmax Pharmacy (1 miles)
• Country Mart (1 miles)
• Harps Food Stores (1 miles)
• Walmart Pharmacy (3.1 miles)

Cafes

• Katydids Coffee-Vintage Trsrs (4.8 miles)
• The Coffee Grill (5.6 miles)
• Lemon Drop Cafe (5.7 miles)