Overall Review of Maple Manor Nursing Home
common
18 reviews mention this
Staff kindness is a recurring theme
Many residents and families describe staff members as kind and attentive.
Across reviews, residents and families repeatedly highlight caring, friendly staff and a supportive approach during stressful situations. Several reviewers specifically thank the team for how they handled care and encouraged recovery, including post-op support and rehab efforts. There are also a few negative reviews describing a lack of empathy or unprofessional behavior, but even those include that most direct-care staff were courteous.
common
5 reviews mention this
Rehab therapy gets standout mentions
Residents describe meaningful help from the therapy team during rehab.
Multiple reviews connect the rehab experience to the therapy team working hard daily and keeping patients motivated. One reviewer details a post-surgery recovery where nurses and therapy helped them regain walking and hand function. Another mentions therapy as âok,â while a different review points to therapy equipment like e-stim, ultrasound, and diathermy to support recovery needs. A rehab-focused recommendation also appears in a separate review.
caveat
6 reviews mention this
Cleanliness and room conditions vary
Some reviewers praise cleanliness, while others report troubling conditions.
A few reviews describe the facility as clean and family-like, and one notes improvements such as new flooring and paint. Other reviews raise concerns about unclean rooms, unpleasant odors, and deplorable conditions. Negative accounts also mention residents left in unclean garments and broader cleanliness or upkeep problems. Taken together, reviewers paint a mixed picture of how consistently rooms are kept.
caveat
5 reviews mention this
Care responsiveness is mixed
Call light and check-on timing earns both praise and criticism.
Some reviewers report quick response when using the call light and note staff explaining what theyâre doing. Others describe longer wait times for the call light and unattended periods when help was needed. One review also criticizes how staff conducted a late-night check, calling it disruptive. Overall, residentsâ experiences with timely assistance and monitoring are not consistent across reviews.
caveat
3 reviews mention this
Noise and limited privacy come up
Several reviews describe noisy shared situations and limited privacy.
Some reviewers describe rooms as noisy and crowded, with minimal privacy. Another mentions a roommate being loud and disruptive during a temporary stay. In contrast, at least one review notes the community moved a resident to a private room late in care, showing privacy can sometimes improve depending on circumstances.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.