The Villa At Osseo

Pros

• The physical therapy at The Villas at Osseo is appreciated for its quality and effectiveness.
• The staff members generally provide good care and are described as friendly and accommodating.
• The private room options are well-received, especially when they offer pleasant views, such as overlooking a garden.
• The living room area is recognized as a nice spot for family visits, complete with amenities like a fireplace and puzzles.
• Transition care facilities appear to be adequate, with helpful equipment available for residents.
• Therapy services are noted as excellent, with follow-up support provided after discharge.

Cons

• The building at The Villas at Osseo is very old and in disrepair, with air conditioning taped to the wall.
• Residents are often told they will not receive assistance until a later time due to staff shortages.
• The shared bathrooms between rooms raise concerns about privacy and hygiene.
• Meals in the dining area are not always cleaned thoroughly between services.
• A resident's food tray was found untouched against a dresser, indicating neglect during meal times.
• There are reports of falls due to inadequate safety measures, such as the absence of bed rails.
• Medications were left unattended in residents' rooms, posing a safety risk.
• One reviewer noted that nursing staff did not change diapers in a timely manner and left residents in dirty clothes.
• Despite complaints, regulatory visits did not reveal any issues due to prior notice given to the facility.
• Some staff members were described as inexperienced and unprofessional, contributing to residents’ discomfort and fear during nighttime care.
• Overall dissatisfaction with the quality of care received by patients, particularly in comparison to costs paid for services provided.

Review

The Villas at Osseo, a facility catering to rehabilitation and long-term care needs, has received mixed reviews from residents and their families. Several users have noted the positive aspects of physical therapy offered at the facility, highlighting the effectiveness and attentiveness of the physical therapy staff. Many expressed appreciation for the quality of care provided during rehabilitation. However, this praise is largely overshadowed by significant concerns regarding the building’s overall condition and certain operational aspects.

First and foremost, numerous reviewers pointed out that The Villas at Osseo is housed in an outdated building showing signs of wear and tear. One stark illustration of this is an air conditioning unit that was reportedly taped to the wall, signaling a lack of proper maintenance and attention to detail in facility management. Residents mentioned feeling discomfort due to these conditions, particularly with cases like a lack of adequate bed mobility assistance from staff members, which often left them confined to their beds for extended periods. This leads to questions about the staff's capacity to manage time effectively or prioritize patient care amidst high demands.

While many reviewers acknowledged that the staff appeared competent in their roles—providing mostly good care—the experiences varied significantly between departments. Some families reported distressing incidents regarding nursing care for loved ones who required assistance with basic activities such as eating or hygienic needs. A family member shared a harrowing experience where their father needed help eating yet received none; his food tray remained untouched against a dresser throughout visiting hours. Instances of neglect were alarming; reports surfaced about inadequate response times when residents fell or needed urgent help, raising serious concerns about safety protocols and staffing adequacy.

Food service at The Villas at Osseo also drew criticism across multiple accounts. Reviews indicate dissatisfaction with meal options and quality, labeling it “terrible” on several occasions while some residents found it merely “okay.” These sentiments implied that nutrition was not being prioritized adequately amidst other issues related to care quality. Some visitors noted discrepancies in food delivery processes, suggesting poorly managed dining services could contribute further to residents' overall wellbeing.

In contrast to these significant complaints stand several commendatory remarks surrounding cleanliness and available amenities within specific areas like private rooms or common spaces intended for recreation with family visits. Examples include mentions of well-kept private rooms overlooking garden views and comfortable communal living areas equipped with welcoming features such as fireplaces—creating inviting spaces for family interactions during visits.

Notably, public perception appears variable depending on individual experiences priorly reported within familial settings approaching decision-making phases about seeking care or transitioning loved ones into facilities like The Villas at Osseo. As seen through contrasting reviews from different caregivers—from overwhelmingly negative experiences detailing distressful incidents involving neglectful oversight in long-term nursing care scenarios to more positive observations during tours that emphasized cleanliness—these evaluations emphasize how critical first-hand accounts can tilt potential placements one way or another.

Ultimately, while The Villas at Osseo may hold some appeal primarily focused on rehabilitation services—with dedicated therapists striving daily inside its walls—its substantial structural inadequacies raise pressing questions about whether prospective clients should consider this establishment reflective solely based on careful review versus touted appearances during brief visits alone.

Restaurants

• McDonald's (1.7 miles)
• Wahlburgers (1.9 miles)
• Panchero's Mexican Grill (2.2 miles)
• Lookout Bar & Grill (2.2 miles)
• Raising Cane's Chicken Fingers (2.3 miles)
• White Castle (2.3 miles)
• Wendy's (2.4 miles)

Pharmacies

• Hy-Vee Pharmacy (1.9 miles)
• Walgreens (2.3 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.2 miles)

Physicians

• Northstar Pain Care Clinic (2.3 miles)
• Suburban Radiologists (2.4 miles)
• Fairview Maple Grove Medical Center (3.7 miles)
• Partners In Pediatrics (4.1 miles)
• Eyeklinic of Edinburgh (4.3 miles)
• North Memorial Gastroenterology (4.3 miles)
• Northwest Family Physicians PA (4.5 miles)

Cafes

• Starbucks (2.9 miles)
• Caribou Coffee (5.1 miles)
• Caribou Coffee (5.8 miles)
• Caribou Coffee (5.9 miles)
• Starbucks (6.3 miles)

Parks

• Pinebrook Park (3.4 miles)
• Pennisula Park (5.3 miles)
• Twin Lake Beach Park (5.8 miles)
• Plymouth Dog Park (6.2 miles)
• Corcoran Lions Park (6.5 miles)
• French Regional Park (6.7 miles)
• Riverdale Park (6.8 miles)

Places of Worship

• Ephiphany Catholic Church (5.5 miles)
• Elim Church Center (6.7 miles)
• Fridley United Methodist Church (7.2 miles)

Theaters

• AMC Coon Rapids 16 (6.3 miles)

Hospitals

• Unity Hospital (6.9 miles)
• Anoka Metro Regional Treatment Center (7 miles)
• Plymouth Surgery Center (7.5 miles)