Eventide Lutheran Home - Moorhead
Save1405 7Th Street South, Moorhead, MN 56560
For more information about senior living options: (844) 490-3973
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There is a wide range of experiences shared about this facility, but a lasting thread through many of the accounts is a deep concern for patient safety, dignity, and timely communication. Several reviewers painted a picture of care that felt rushed, inattentive, or emotionally distant, especially when families were trying to understand a loved one's condition or advocate for better treatment. One caller described a representative who was blunt and unsympathetic, telling them that they should have the information already and that help wasn't something she should have to provide. In another distressing claim, a staff member allegedly made a racist remark during a call, suggesting that a nurse's ethnicity should disqualify them from healthcare duties. Taken together, these anecdotes suggest a culture in which some families felt dismissed or unwelcome when they simply sought information and reassurance about a loved one's wellbeing.
The most alarming and recurrent themes revolve around basic safety and sanitary conditions. A number of reviews recount serious medical complications that followed short stays or rehab periods. One person described undergoing a back revision, spending three months away from home, but after a 21-day admission they developed a major wound infection tied to unsanitary shower conditions, including the reuse of a dirty washcloth and showers not being properly managed for someone recovering from back surgery. The infection required hospital readmission, full wound irrigation, and a PICC line for antibiotics. The financial impact was enormous, with the patient and family facing substantial out-of-pocket costs in addition to the medical risk. The same reviewer noted ignorance or neglect of dietary restrictions - specifically mushrooms - despite staff being aware of an allergy, a detail that should have been straightforward to honor in meal planning.
There are also several accounts of physically alarming interactions with staff. One individual said a nurse on the third floor, who also filled in on the first floor, grabbed their leg, shook them to wake them, and yelled for them to wake up just to administer Tylenol, leaving bruising in the wake of that contact. The critique extended beyond one incident: multiple reviews claimed a lack of appropriate training and inconsistent staffing, including a nurse who reportedly left a patient in distress until a second staff member could assist, and later, the charge nurse being involved in controversial disciplinary decisions without satisfactory resolution. The general sense from these testimonials is that residents were sometimes left to manage their discomfort or pain with minimal assistance, and that basic nursing tasks - such as IV pump operation - were not always performed to standard, with residents sometimes having to instruct staff on how to use equipment properly.
Staffing and attentiveness were a recurring concern as well. Several reviewers described CNAs who seemed distracted - talking on cell phones, failing to respond promptly to call lights, or seemingly more engaged with social time than with resident care. There were reports of overnight CNAs sleeping on the job, and other stories of call lights going unanswered for extended periods, sometimes resulting in falls or the need for the resident to navigate the facility in a state of vulnerability. One review described a fall from a wheelchair during an illness flare, followed by a failure to respond for about 30 minutes and a prolonged struggle to regain help. These episodes contributed to a broader sense that staffing shortages or mismanagement could compromise safety, especially for residents who were not fully independent.
The environment and day-to-day care also drew strong criticisms. A towel warmer allegedly remained broken for years, forcing residents to endure cold baths. Some residents reportedly faced delays in basic needs, such as assistance to the bathroom, with repeated refusals or long waits that culminated in accidents. The facility was described as having dirty conditions in some areas, with gloves discarded on floors and soiled briefs left in garbage. In one poignant example, a resident with a stroke-related disability was unable to manage daily tasks and depended on staff for support, yet consistently faced neglect around essential functions like bathroom use. The sentiment expressed by several reviewers is that while some staff members showed care and compassion, the overall culture did not consistently uphold the standards one would expect in elderly or rehabilitative care.
Despite these negative experiences, there are also positive notes scattered through the reviews. A handful of staff members were singled out for praise, with some nurses and certified nursing assistants described as reliable, compassionate, and patient-centered. The therapy department, in particular, received frequent commendations for its quality and effectiveness, with praise for the exercise programs and the staff who ran them, and a few administrators or program coordinators described as genuinely helpful and engaging with residents and families. One reviewer lauded the front desk and the social worker as supportive and capable, and there were mentions of a few administrators who were responsive when issues were raised. For some residents, the care in therapy and rehabilitation was a bright spot that contrasted with other experiences in the same facility.
In terms of financial and administrative aspects, several reviewers pointed to a lack of transparency and timely communication about charges and accountability. There were claims of unexplained daily charges and delays in resolving issues that families felt should be straightforward to address. The process of obtaining a weekly activity schedule or getting a clear plan of care sometimes seemed cumbersome, with families feeling that the primary barrier to resolution was the administrator's pace or willingness to engage. Yet within this landscape, there remained recognition that not all staff were negligent; some residents acknowledged that there were good people on staff who tried to help, and a few departments - like therapy - were praised for their caliber of care and the meaningful impact on residents' recovery.
Taken together, the collection of experiences suggests a facility with significant inconsistency in care and communication, where some residents and families faced serious safety concerns, sanitary lapses, and insufficient responsiveness, while others experienced genuine support from a small cadre of dedicated staff and benefited from strong therapy services. The core message from these reviews is clear: for families considering this facility, there is a strong imperative to observe closely, advocate vigorously, and seek out the most transparent, proactive caregivers possible. If you decide to place a loved one here, stay actively involved in daily care, request regular updates, and verify that basic safety practices - such as prompt call-light response, proper wound care, sanitary shower provisions, and respectful, noncoercive treatment - are consistently followed. There are true positives among the staff and programs, but the potential risks highlighted across multiple accounts warrant careful consideration and due diligence.
Eventide Lutheran Home - Moorhead is an assisted living community located in Moorhead, MN. Our goal is to provide a comfortable and nurturing environment for seniors while offering a range of amenities and services to meet their individual needs.
Residents at Eventide Lutheran Home - Moorhead can enjoy the convenience of our on-site beauty salon, where they can receive haircuts, styling, and other beauty services. They can also stay connected with their favorite shows and movies through cable or satellite TV in their private rooms.
Transportation is made easy with our community-operated transportation service, which provides residents with access to local attractions and appointments. For those who wish to stay connected online or need computer access, we have a computer center equipped with Wi-Fi/high-speed internet.
Mealtimes are a highlight at Eventide Lutheran Home - Moorhead as residents can dine in our spacious dining room and enjoy restaurant-style meals prepared by our skilled chefs. Special dietary restrictions are accommodated to ensure each resident's nutritional needs are met.
Our community promotes an active lifestyle through various amenities such as a fitness room and outdoor space for exercise or relaxation. Residents can engage in friendly competition in our gaming room or spend quiet moments reading in our small library.
The well-being of our residents is of utmost importance, which is why we offer 24-hour call systems and supervision for added safety. Assistance with daily tasks such as bathing, dressing, and transfers is readily available from our trained staff. Medication management ensures that residents receive the correct medications at the right times.
We understand that mental wellness is crucial for overall health, so we provide a mental wellness program tailored to each resident's unique needs. Transportation arrangements are available for non-medical purposes as well as scheduled appointments with doctors.
At Eventide Lutheran Home - Moorhead, residents have access to nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals. We aim to provide a holistic and enriching experience for our residents, filled with activities, outings, and resident-run initiatives.
Come and join our wonderful community where you can enjoy your golden years surrounded by a caring staff and engaging amenities.
Eventide Lutheran Home - Moorhead is located at 1405 7Th Street South, Moorhead, MN 56560 in Clay County, Minnesota
Eventide Lutheran Home - Moorhead on seniors.fyi includes 8 photos including images showing architecture, landscaping, exterior, dining, building, garden, porch, outdoors, and more.
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