Eventide Catered Living

Pros

• The therapy department was amazing.
• The staff were great and friendly.
• The front desk and the social worker were pretty good.
• The grill/food was great, and the person who runs it (Hedi) is great with the people.
• The exercise place is great.
• The facility is a great place to live, with staff that are caring.
• The staff treat residents with care and compassion.
• Employees liked working there; it was described as a fun social time for them.

Cons

• The reviewers describe the staff as cruel and heartless when asked for information about a relative's condition.
• They allege unsanitary shower conditions led to a major infection after back surgery.
• A nurse is accused of grabbing the resident's leg and yelling to wake them, causing bruises with no apparent accountability.
• CNAs are reported to be on their phones, sleeping on the job, and not responding to call lights.
• Residents are said to be left in soiled briefs or unable to use the bathroom for long periods.
• The facility is accused of charging $150 per day without informing the family.
• Staff are described as joking around during care, with essential amenities (like a towel warmer) broken for years, resulting in cold baths.

Review

There is a clear throughline in a large collection of accounts about this facility: for many residents and their families, care on certain floors and at certain times has fallen far short of basic expectations, standards, and compassion. Amid the mismatched experiences, a number of reviewers point to sporadic positive aspects - well-trained therapists, helpful social workers, and some individuals on the nursing or dietary teams - but those bright spots are frequently outweighed by troubling patterns that leave families worried about safety, dignity, and the overall quality of life for their loved ones.

A recurring theme centers on severe health and safety failures. One former patient described enduring a back revision surgery, a painful recovery, and then a life-threatening infection that developed after being exposed to unsanitary conditions, including a shower room treated as unsafe and a washcloth that had already been used. The reviewer notes that their wound was not properly managed, resulting in a septic state that required reopening and re-washing in a hospital setting, followed by a PICC line antibiotic treatment. Another reviewer highlights a missed opportunity to prevent a mushroom allergy mishap in the kitchen, underscoring a pattern where dietary accommodations were not consistently followed. These stories culminate in a stark claim: the care environment placed the patient at risk of serious injury or death due to neglect of basic sanitary practices and attention to allergic restrictions.

Beyond physical health risks, the emotional and psychological impact is palpable. Several accounts recount experiences of fear, humiliation, and erosion of trust from care staff. One person recalls a nurse who allegedly grabbed a leg, shook a patient awake, and demanded wakefulness for Tylenol, claiming earlier bruising from the same encounter. The impression given is not just of substandard clinical care, but of a culture where patients' comfort and safety were secondary to busy workloads or inconsistent oversight. Another grievance centers on the sense that some staff members did not take responsibility for their actions or their role in safeguarding vulnerable adults, with at least one reviewer indicating that the director of nursing did not follow through on formal complaints. The sentiment is that such incidents are not isolated but symptomatic of a broader pattern of neglect and inadequate supervision.

Understaffing and improvised coverage frequently appear as the root cause of many complaints. Reviewers describe night shifts stretched thin, with night staff being reassigned from one wing to another when outbreaks or illnesses sweep through, leaving others to cope with a higher burden of responsibility. The result, according to these accounts, is longer wait times for essential duties such as help to the bathroom or assistance after a fall. One reviewer recounts falling from a wheelchair and pulling the call light, only to wait 30 minutes without assistance, ultimately having to struggle to regain mobility and seek help in the hallway. The same narrative type points to a recurring problem: when crisis or staffing shortages arise, residents feel abandoned, with little recourse to timely, respectful care.

Candid discussions of staff performance extend into the everyday routines of life on the wards. Instances of routine tasks left undone, bathrooms left unsupervised, and gloves or other supplies left on floors paint a broader picture of lax housekeeping that compounds patient vulnerability. Multiple reviewers describe CNAs who seem distracted by personal tasks, including talking on the phone or socializing on breaks, rather than listening to residents and responding to calls for help. Even basic competencies - like properly using an IV pump - are attributed to residents or family members having to "teach" staff how to operate essential equipment. The cumulative effect of these reports is a sense that while some team members genuinely care, there is a systemic gap in training, accountability, and day-to-day attentiveness that undermines the safety and dignity of residents.

Communication, both with families and within the facility, emerges as another crucial fault line. Several reviewers note that obtaining timely information about a loved one's condition or the weekly activities can feel like navigating a maze where meaningful updates hinge on the administrator's willingness to answer the phone or follow through on promises. A reviewer who spoke highly of a handful of the facility's staff contrasted this with the frustration of slow responses or ambiguous information about daily life, care plans, or changes in a resident's status. It's not just about medical updates; it's about the sense that families are partners in care who deserve reliable, transparent communication - yet many feel that their advocacy is met with lip service rather than concrete action.

Amid the pervasive criticisms, there are mentions of partial salvation. A few reviewers highlight moments when the therapy department delivered exceptional service, when the front desk was courteous, or when a social worker provided meaningful support. In one case, the community manager or activities organizer was praised for creating positive experiences for residents - an echo of the broader possibility that, with the right leadership, resources, and staffing, better care is achievable. Some reviewers express gratitude for staff members who did their jobs with empathy and professionalism, suggesting that the facility has the capacity for high-quality care even if those moments are not consistently realized.

A final thread that emerges is the financial and administrative burden described by families. One reviewer reports an unexpected daily charge of $150 without prior notification, complicating the already stressful process of arranging long-term care for a loved one. This financial friction sits alongside concerns about the ease of obtaining timely updates or resolving issues, reinforcing the impression that the facility's governance and accountability mechanisms sometimes fail residents and families when problems arise. The concern isn't merely about cost; it's about confidence that the facility treats families with honesty, openness, and a shared commitment to patient welfare.

Taken together, the collection of experiences presents a nuanced, often troubling portrait of a facility where pockets of excellent care exist and are cherished, but where pervasive gaps in sanitation, attentiveness, staffing, and communication create significant risk and distress for residents and their families. The most pressing sentiment across many reviews is a warning: the potential for harm feels too high for those who require dependable, compassionate, and consistent care. Families weighing care options in this environment are urged to thoroughly assess not just the reputation or the occasional positive encounters, but the daily lived reality of staff availability, safety practices, and the facility's responsiveness to concerns before making decisions about who will oversee a loved one's wellbeing.

This area of Moorhead, Minnesota, offers a variety of amenities and services that cater to the needs of seniors. With multiple physicians and healthcare facilities within close proximity, medical care is easily accessible. The abundance of cafes and restaurants provides options for dining out or grabbing a quick bite to eat. Nearby parks offer opportunities for outdoor recreation and relaxation. Places of worship are conveniently located for spiritual fulfillment. Pharmacies are readily available for medication needs. In case of emergencies, there are several hospitals within a short distance. The presence of public transportation, such as the Amtrak station, makes traveling around the area convenient for seniors without personal vehicles. Overall, this part of Moorhead provides a combination of essential services and recreational opportunities that would be beneficial for senior living.

Physicians

• Sanford Health (0.1 miles)
• Hendrix Health Clinic (0.6 miles)
• Eye Consultants Fargo (1.2 miles)
• Sanford Eye Clinic (1.2 miles)
• Family Health Care (1.4 miles)
• Meritcare Neuroscience (1.4 miles)
• Vibra Hospital of Fargo (1.4 miles)

Cafes

• Starbucks (0.6 miles)
• Moorhead Billiards (1.1 miles)
• Starbucks (1.4 miles)
• Pepper's Sports Cafe (1.8 miles)
• Starbucks (2.2 miles)
• Northstar Coffee (2.5 miles)
• Starbucks (3.1 miles)

Restaurants

• Taco Bell (0.8 miles)
• McDonald's (0.9 miles)
• Snap Dragon (1.1 miles)
• Mick's Office (1.1 miles)
• Burger Time (1.4 miles)
• Pounds (1.5 miles)
• Würst Bier Hall (1.5 miles)

Parks

• Woodlawn Park (0.9 miles)
• Lindenwood Park (1 miles)
• Ridgewood Park (1.8 miles)
• Mickelson Field (1.9 miles)
• Roosevelt Park (2.5 miles)
• Centennial Athletic Complex & Dog Park (2.7 miles)

Places of Worship

• St Joseph's Catholic Church (1 miles)
• River City Church (1.3 miles)
• Church of Jesus Christ of Latter Day Saints (2.5 miles)

Pharmacies

• Walgreens (1 miles)
• Medical Pharmacy Moorhead (1 miles)
• Walgreens (1 miles)
• Moorhead Drug (1.2 miles)
• Seip Drug (1.2 miles)
• Medical Pharmacy (1.2 miles)
• Syncor (1.3 miles)

Hospitals

• Prairie St. John's (1 miles)
• Pcs Nitrogen (1.3 miles)
• Kindred Hospital Fargo (1.4 miles)
• Essentia Health (1.4 miles)
• Sanford Medical Center Fargo (1.9 miles)
• Wood County Hospital (2.3 miles)
• Sanford Southpointe Clinic (3 miles)

Transportation

• Amtrak (1.7 miles)