Park Health & Rehab Ctr

Pros

• The staff are friendly, personable, and know residents on a personal level, treating them like family.
• The Villas at the Park is described as clean, well maintained, and creating a safe, uplifting, and comforting environment.
• The nurses, aides, and therapists are said to go above and beyond, supporting both physical and emotional healing.
• The facility is praised for treating residents as people, not just patients.
• Tess is described as truly amazing and highly regarded by residents and families.
• Administrative and nursing staff are responsive, attentive to concerns, and communicate well.
• The Physical and Occupational therapy teams are top notch, with strong support from the social worker.
• Families report improved quality of life for their loved ones and highly recommend the facility.
• Park Health is noted for friendly staff, prompt callbacks, and a clean environment.

Cons

• One reviewer described the facility as a total dump with horrible conditions and staff, advising not to bring an elderly family member there.
• Another reviewer noted an exposed electrical cord running from the television across the bathroom door frame and mentioned a lack of grab bars, raising safety concerns.
• A different reviewer stated that the building is old and in need of many repairs and updates.
• A reviewer criticized the staff as under-staffed and not treating clients properly.
• One reviewer reported inept communication among staff, including discharge-related issues and a lack of notices (e.g., water being shut off).
• A reviewer claimed the website pictures were deceiving.
• Another reviewer warned that the place should be shut down, labeling it a corrupt senior exploitation machine.

Review

The Villas at The Park in St. Louis Park, Minnesota elicits a broad spectrum of perspectives from families and residents who have experienced its care firsthand. On one hand, many reviewers describe the facility as a lifeline and a second home, where care goes beyond routines to touch lives in meaningful ways. They credit the staff with warmth, compassion, and consistency, and they repeatedly point to a culture where people feel seen and valued. On the other hand, a number of critics raise urgent concerns about safety, cleanliness, staffing, and communication, painting a picture of a place that can be excellent in some moments and deeply flawed in others. Taken together, the reviews sketch a campus that can be wonderfully uplifting yet imperfect enough to prompt serious questions for prospective residents and their families.

A central strength repeatedly highlighted is the people who work at The Villas. Several reviewers emphasize that the nurses, aides, therapists, and social workers do more than their job descriptions require; they bring heart, humor, and genuine care to daily interactions. One resident speaks of caregivers who "show up every day with heart," offering not only physical healing but emotional support, laughter, and steady encouragement through difficult moments. Others praise individual staff members by name, noting how certain administrators and team members have become "like family" to residents and their families. This sense of personal connection - staff who remember names, histories, and preferences - forms a recurring thread of praise that many families depend on during long-term stays.

The long-term emotional and social lifeline of the facility is a common theme as well. For some families, The Villas has markedly improved a loved one's quality of life after transitions from other settings, with residents describing a safe, uplifting, and comforting atmosphere. Positive accounts speak to a collaborative approach among nurses, aides, and therapists, as well as thorough discharge planning and aftercare coordination that helps smooth transitions back home or to higher levels of support. The sense that care is holistic - addressing physical needs while nurturing morale and mental well-being - appears again and again in the favorable reviews. In this vein, several residents and relatives celebrate the sense of community, the clean environment, and the feeling that the facility is a place where healing and dignity are prioritized.

Yet the same voices that extol the staff's kindness also note significant friction points. A number of reviews highlight concerns about understaffing and heavy workloads, suggesting that even with caring individuals on hand, the volume of needs sometimes outpaces available resources. There are mentions of inefficiencies, delays in responses to call lights, and occasional lapses in communication among departments. One reviewer describes a troubling scene of staff "staying at the desk while patients cry for help down the halls," a perception that underscores broader worries about responsiveness during busy periods. Several accounts acknowledge that while the care quality from many team members can be high, organizational challenges can undermine the experience for residents and families.

Questions about the physical plant and maintenance surface prominently in a group of negative reviews. Several reviewers describe the building as old and in need of repair or updates, which colors their overall impression and raises concerns about safety and modernization. One particularly vivid report notes exposed electrical cords, missing grab bars, and a problematic flow of information around equipment needs. The same account mentions a disconcerting discharge day when water was shut off without notice, and the patient was left without basic amenities for hours, prompting a strong warning to others. These descriptions, while not universal, contribute to a sense that the facility's physical environment and infrastructure can detract from otherwise high-quality clinical care.

Other critical voices amplify concerns about safety, communication, and administrative competence. A number of reviewers allege systemic issues that go beyond isolated incidents, including miscommunications around admissions, disjointed information sharing, and experiences that feel purchasers or families were left to navigate problems on their own. One reviewer even warns others to avoid the facility, calling it a "corrupt senior exploiting machine" and urging families to seek safer alternatives. While these statements are stark, they reflect experiences where families felt overwhelmed or unsafe, underscoring the seriousness of the complaints and the need for transparency and accountability in how concerns are handled.

There are also practical and procedural concerns that recur in the reviews. Accessibility to medical records is a notable issue for a resident who had previously received care there and now seeks his or her own history. He notes that despite receiving excellent care in 2021, accessing those records became a maze of referrals across states, especially after the facility's sale to Monarch. This line of commentary highlights the real-world implications of administrative changes and the importance of robust patient rights processes and clear communications about how to obtain copies of medical records.

Not all reviews lean negative, however. A number of accounts celebrate concrete, positive experiences across different teams. Phrases like "outstanding staff," "very compassionate," and "top-notch" therapy teams recur, along with acknowledgments of social workers and administrative personnel who go the extra mile. Family members talk about staff who listened carefully to requests, coordinated across disciplines, and helped secure equipment, medications, and care plans as needed. Others express gratitude for friendly, respectful interactions with both staff and other residents, and for a clean and orderly environment that contributes to a sense of well-being and safety.

In sum, The Villas at The Park appears to offer a powerful, life-affirming model of care for many residents and families, anchored by caregivers who treat each person with kindness and respect and by an environment that can feel like a supportive community. Yet the facility is not without serious criticisms. The mix of praise and complaint across the reviews points to real strengths in person-centered care and community connection, while also underscoring significant concerns about staffing adequacy, safety conditions in the physical plant, and administrative processes. For families considering this facility, the takeaway is clear: engage deeply with the team, ask pointed questions about staffing ratios, food quantity and quality, safety equipment and maintenance, and the process for resolving complaints and obtaining records. Touring the space, meeting frontline staff, and talking to current residents and families would be wise steps to discern whether The Villas at The Park is the right fit for a loved one's needs and values.

This part of St. Louis Park, Minnesota, offers a variety of amenities and services that would be beneficial for seniors considering living in the area. There are several restaurants nearby, such as Hazelwood Food & Drink and Bunny's Bar & Grill, providing convenient dining options. Additionally, there are pharmacies like CVS and Walgreens within short distances for easy access to medication and healthcare needs. For recreational activities, there are parks like Dakota Dog Park and Aquila Park where seniors can enjoy outdoor walks or spend time with their furry companions. The proximity to hospitals like Park Nicollet Methodist Hospital and Fairview Southdale Hospital ensures quick medical attention if needed. Overall, this neighborhood provides a mix of conveniences and opportunities for seniors looking to live comfortably in St. Louis Park with easy access to essential services and recreational options.

Restaurants

• Hazelwood Food & Drink - St Louis Park (0.2 miles)
• Yum (0.8 miles)
• Bunny's Bar & Grill (1.1 miles)
• McDonald's (1.2 miles)
• ShowPlace ICON Theater (2.1 miles)
• Chick-Fil-A (2.2 miles)
• Chipotle Mexican Grill (2.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.1 miles)
• Walgreens (1.7 miles)
• Lunds & Byerlys 50th Street Edina (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)

Cafes

• Jinx Tea (1.2 miles)
• Angel Food Bakery & Coffee Bar (2.4 miles)
• Spyhouse Coffee (2.5 miles)
• Dunn Brothers Coffee (3.3 miles)
• Starbucks (4.9 miles)
• Starbucks (5.6 miles)
• Panera Bread (5.6 miles)

Hospitals

• Park Nicollet Methodist Hospital (1.4 miles)
• Fairview Southdale Hospital (3.6 miles)
• Regency Hospital (3.8 miles)
• Csc Gi Lab (4.2 miles)
• Hennepin County Medical Center (4.3 miles)
• University of Minnesota Medical Center - East Bank Campus (5.6 miles)

Parks

• Dakota Dog Park (1.7 miles)
• Aquila Park (2.5 miles)
• Loring Park (3.4 miles)
• Gateway Dog Park - Off-Leash Play Area (4 miles)
• North Loop Dog Park (4.5 miles)
• McGuire Park (4.5 miles)
• Mill Ruins Park (4.8 miles)

Places of Worship

• Shepherd of the Hills Lutheran Church (2.9 miles)
• Westminster Presbyterian Church (3.8 miles)

Physicians

• Whittier Clinic (3 miles)
• Fairview Southdale Physicians Building (3.5 miles)
• Twin Cities Orthopedics Edina - Crosstown (3.6 miles)
• University of Minnesota Physicians Heart at Fairview Southdale Hospital (3.6 miles)
• CCRM Fertility of Minneapolis (3.7 miles)
• Southwest Dermatology Specialist (4.6 miles)
• Southdale Pediatrics (4.9 miles)

Theaters

• 0705 Amc Southdale 16 (4 miles)