Interlude
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Decor
Living Room
Bedroom
Dining
Bathroom
Television
Exercise Equipment
Gym
2775 Campus Drive North, Plymouth, MN 55441
For more information about senior living options: (844) 490-3973
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The PT staff were a delight. The food was amazing. A handful of staff were nice to her mom. Therapy was amazing at making him strong. The kitchen staff provided great food and the delivery people always had a smile. The rooms were beautiful. The personnel were professional, friendly, and talented. Tremendous place for short-term rehab with great hospitality and a hotel-like setting.
The private room had gum on the floor, hair in the shower drain, and dirty window sills. The receptionist angrily admonished them for not waiting and made them wait in the car. A staff member admitted three patients at once and was very slow, insisting on a Mantoux test that was not followed up. The Mantoux test was not checked during the five-day stay. The private-room rate on the invoice did not match the quoted rate, and promises to correct it were not honored. Dinners were not delivered because the kitchen had closed, forcing the daughter to fetch meals. A nurse mis-timed medications; she initially said they were not due and later admitted they were overdue. After ownership/management change, services declined and some staff were rude. The patient did not receive a shower or clean bedding and was left in a chair for hours without a call light. The patient experienced significant pain and was not given timely relief; attempts to adjust pain meds before transfer were limited. The electrolytes were dangerously low, leading to a hospital transfer, and staff did not provide fluids like Gatorade to help.Experiences at Allina Restorative Suites in Plymouth are highly varied, with some residents and families praising aspects of the care and others recounting serious shortcomings. The stories span a range of surgeries and rehab needs, from knee replacements and back surgery to shoulder procedures, and even longer-term stays for some. Across the board, the therapy teams are repeatedly acknowledged as a bright spot; several reviewers describe the physical therapy staff as "a delight," skilled, and instrumental in recovery. Yet outside of the therapy gym, many patients and their families report inconsistent care, communication gaps, and concerns about cleanliness, nutrition, medication administration, and overall operations.
A common thread in the negative accounts is the admission and initial stay. Several reviewers describe being told to arrive before 5:00 p.m. and then being asked to wait in the car "for liability reasons," only to enter much later with a walker to a private room that was reportedly the last one available. The reception experience is recounted as tense or unfriendly, with one patient recounting the receptionist's anger at not waiting in the car. Once admitted, some patients waited an extended period before staff appeared, and the environment was described as dirty in places - gum on the carpet, hair in the shower drain, and dirty window sills. In one case, the admitting staff member claimed the patient "needed a Mantoux test," and although the test was requested, it was never checked during the five days of the stay. The kitchen and meal service also posed problems early on, with a late check-in process coinciding with meals being delivered late or not at all because the kitchen had closed.
Billing and room accommodations emerge as another major point of contention. In at least one case, the room rate for a private room without a refrigerator was higher than what was quoted, with staff initially indicating a $5 per day reduction would be applied, only to have the adjustment not honored in the final invoice. The patient reported signing a contract and discovering the discrepancy the next day. The tone of some billing conversations was described as dismissive, with a manager offering limited recourse beyond acknowledging the concern, and one reviewer even described the response to negative feedback as comical. The disconnect between what was promised and what appeared on the bill left a sour impression and contributed to a sense of poor customer service.
Nutrition and dining also drew criticism. There were persistent reports of meals not being entered or delivered on time, with one reviewer noting that staff forgot to place the dinner order after watching the resident place an order, and another recounting that the kitchen had closed when the resident and family went to verify meals. The frequent need for family intervention - such as a daughter going out to fetch meals - was a stressful pattern for some. In contrast, a few reviews spoke positively about the on-site amenities and the dining experience, with one person describing meals as comparable to a "three-star restaurant" and praising the variety and presentation, though these sentiments were not universal.
Medication administration and nursing responsiveness feature prominently in several accounts of care quality. Some reviewers described delays or miscommunication around med timing, with a nurse initially insisting a dose was not due and then returning to say it was overdue. In one instance, a nurse admitted to being new to the location and to having difficulty keeping track of schedules, which compounded confusion for the patient and family. The sentiment across these stories ranges from occasional reassurance that staff were trying to help to outright frustration with what was perceived as inconsistent or negligent nursing care. One reviewer noted that services had changed since ownership or management changes, and that the experience reflected those shifts.
Not all feedback is negative, and a number of residents and families highlighted positive, even exemplary, staff interactions in other areas. In one long stay, a family praised "every single staff" for their kindness and support through a month-long rehabilitation, including therapy, nursing, kitchen staff, front desk personnel, transportation coordinators, and housekeeping. A different review explicitly encouraged others to consider this location for rehab, emphasizing the professionalism, friendliness, and competency of the personnel, the comfort of the rooms, and the presence of amenities such as daily newspapers, entertainment, crafts, and even a Starbucks on site. The consistency of praise for the therapy team and some caregivers stands in stark contrast to the more negative experiences described elsewhere.
Several stories underscore the idea that care quality at Plymouth has been uneven, and that prior experiences or expectations shaped how individuals perceived their stay. A number of reviewers who had favorable therapy outcomes or supportive staff contrasted with those who felt short-staffed, rushed, or inattentive in daily living activities - things like showering, bedding changes, and timely assistance at the call light. One review explicitly referenced the belief that the facility used to be "terrific before Allina took over," a sentiment that aligns with broader concerns about staffing levels and operational changes following a change in ownership. The result is a mixed image: strong therapy and certain compassionate staff can help a patient recover, but gaps in basic daily care and logistics can undermine the overall experience.
In summary, Plymouth's Allina Restorative Suites appears to deliver divergent experiences. For some patients, the rehabilitation journey benefits greatly from capable physical therapy and a supportive environment, with many praising the competency and kindness of at least portions of the staff and the hotel-like comforts of the facility. For others, the experience is marred by complaints about cleanliness, admission delays, inconsistent meal service, billing discrepancies, and nursing communication that, in some cases, allegedly affected pain management and timely medication administration. Given this mix, potential patients and families may want to weigh the consistently strong therapy teams against the reported administrative and operational gaps, and consider visiting or speaking with staff to gauge current conditions before deciding on care at this Plymouth location.
50 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (15 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The assisted living community in Plymouth, MN offers a wide range of amenities and care services to ensure a comfortable and convenient lifestyle for its residents. The apartments are fully furnished and equipped with cable or satellite TV, a dining room, kitchenette, telephone, and Wi-Fi/high-speed internet. Residents can enjoy the beautiful outdoor space and garden area.
Care services provided include 24-hour supervision, assistance with activities of daily living such as bathing and dressing, transfers, medication management, and meal preparation and service. The community also caters to residents with special dietary restrictions, including diabetes diets.
Residents can engage in various activities tailored to their interests and preferences. There are resident-run activities as well as scheduled daily activities organized by the staff. For those who prefer a quieter time, there is a small library available.
In terms of location, the community benefits from its proximity to several parks, pharmacies, physicians' offices, restaurants, and hospitals. This ensures easy access to recreational opportunities as well as necessary medical services.
Overall, the assisted living community in Plymouth provides comprehensive care services along with desirable amenities to promote the physical and mental well-being of its residents while offering convenience in terms of location for their daily needs.
Interlude is located at 2775 Campus Drive North, Plymouth, MN 55441 in Hennepin County, Minnesota
Interlude on seniors.fyi includes 10 photos including images showing interior, dining, decor, gym, exercise equipment, bathroom, lighting, stairs, and more.
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Interior
Decor
Living Room
Bedroom
Dining
Bathroom
Television
Exercise Equipment
Gym
