2450 Riverside Avenue South, Minneapolis, MN 55454
For more information about senior living options: (844) 490-3973
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Staff are described as genuinely caring, providing compassionate and individualized care. Nurses and CNAs are repeatedly praised for exceptional, attentive care, with examples including Debbie, Kenzie, Jade, and Laura. Post-surgical nursing is noted to be attentive and comforting, with nurses waiting on patients hand and foot. The hospital environment is described as safe and clean, with smiling staff, convenient parking, and amenities like a coffee shop. Several reviewers call the overall experience the best medical experience they've had, thanks to friendly and knowledgeable staff. ER staff are praised for patience and kindness in challenging situations. Patients report feeling treated with dignity and respect, and leaving with relief from pain or improved condition.
The ER was disgustingly unsanitary, with blood, garbage, and no attempt to clean up. The staff frequently ignored calls for help and left the patient's family in the dark. They gave too much sleeping medication, leaving patients unable to stay awake. The pain team was completely incompetent and showed no understanding of trauma or complex pain conditions. Postoperative and aftercare were among the worst, with nurses slow to respond and discharge planning failing. The hospital was dirty and poorly maintained; rooms smelled like urine and drains were clogged. Doctors ignored obvious symptoms and repeatedly ordered the same tests without finding answers. Nurses and other staff were rude, lacked empathy, and treated patients with disrespect. Some reviewers said the hospital discriminated against Black or Muslim patients. Billing practices were predatory, nickel-and-diming patients for little actual care.This hospital is best suited for families that prize access to a large urban health system and can tolerate variability in frontline care. It may work for patients whose surgical or imaging needs benefit from the breadth of the Fairview network, provided the right clinicians are on duty. It is not ideal for frail elders who require highly reliable, everyday nursing, consistent pain and medication management, or predictable discharge planning. When functioning well, skilled specialists and surgeons can deliver solid outcomes, but patient experiences swing widely by shift, unit, and staffing level. Setting expectations around consistency, timely follow-up, and the warmth of daily interactions is essential for anyone considering this facility.
Those who should consider alternatives include families prioritizing steady, compassionate bedside care, rigorous cleanliness, transparent communication, and dependable discharge planning. Numerous reviews describe long waits, missed medications, distracted or overwhelmed staff, and privacy concerns. For mental health, adjoined adolescent care, or post-acute needs, safety and staffing reliability are questioned in several accounts. If the goal is a predictable, humane experience across departments, it makes sense to explore other metro options with stronger overall patient satisfaction and clearer, more reliable discharge processes, such as other Fairview partners or competitors in the Twin Cities.
On the upside, when the care team aligns, competent surgeons and attentive nurses can produce credible recovery experiences. There are consistent mentions of dedicated staff delivering thoughtful pain management, compassionate bedside care in emergencies, and physicians who communicate with clarity and respect. In rare cases, postoperative care and discharge transitions are praised, with patients feeling heard and valued. Yet these positives remain irregular and fragile, easily undone by staffing shortages, scheduling gaps, or lapses in housekeeping and infection control. The pattern of standout moments amid chronic complaints signals a facility-wide issue rather than isolated incidents.
Families approaching a stay should demand concrete safeguards. Before admission, identify the primary care team, request daily progress updates, and confirm who handles pain control and nutrition. Inquire about nurse-to-patient ratios, call-bell responsiveness, and the availability of social workers or care coordinators for discharge planning. During the stay, document symptoms, medications, and any changes in condition, and escalate concerns promptly through patient relations if expectations aren't met. Whenever possible, arrange for a trusted family member to participate in rounds or care conferences. Clear, proactive advocacy is essential to navigate the mixed quality reflected in reviews.
Significant risk factors demand sober consideration. Repeated accusations of neglect, inconsistent hygiene, and room conditions that feel unclean raise questions about safety, dignity, and trust. Reports of unaddressed pain, delays in medications, and patients left unattended - sometimes for hours - signal real threats to recovery. Allegations of bias, mistreatment, and discriminatory behavior in certain units further complicate the decision, especially for vulnerable members. While a few staff members garner praise, the overall climate appears unstable. Prospective patients should weigh these hazards against the facility's size, access to specialists, and the capacity to escalate to expert care when needed.
Bottom line: reliability, dignity, and steady bedside care are non-negotiable for many families, and this hospital should be a secondary choice for those standards. For others who accept variability in exchange for rapid access to a comprehensive network of services, it remains a viable option with a strong advocate in place. Begin with a thorough orientation to the front-line team, insist on assigned clinicians, and demand daily updates. If the experience deteriorates, be prepared to redirect to a facility with stronger, demonstrated performance on patient communication, aftercare, and hygienic standards. In the end, the right clinician on shift can influence outcomes, but a family should not rely on that alone.
28 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Fairview University Trans Service is located at 2450 Riverside Avenue South, Minneapolis, MN 55454 in Hennepin County, Minnesota
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