Glencoe Regional Health Services
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1805 Hennepin Avenue North, Glencoe, MN 55336
For more information about senior living options: (844) 490-3973
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The care at Glencoe Regional Health Center is described as phenomenal, with nurses and doctors praised as excellent. Dr. Joslin Thiemann is praised for helping patients with PTSD symptoms and lower back, hip, and leg pain. Jocelyn is described as an amazing doctor who helps with pain, and her procedures are effective. GRH is described as a great place to go, with top-notch care and personnel. Dr. Palmer and the nursing team are described as phenomenal during an ER visit. Staff are consistently described as awesome, helpful, welcoming, and treating patients like family. Many doctors at GRHS are described as proficient, kind, and compassionate. Joslin Thiemann and her team are described as professional and comforting during procedures.
The reviewer was appalled by how an elderly patient was being treated. The patient was told "they don't hand out pills" when seeking pain relief, which the reviewer found unacceptable. The care was disappointing because after months of treatment the patient worsened and an MRSA infection was missed. The reviewer criticized responses to feedback as copy/paste and impersonal. The reviewer described quick, dismissive visits by doctors and condescending behavior by a doctor and nurse. The reviewer advised others to avoid Glencoe, citing inadequate pain management and missed or delayed diagnoses. The billing department was described as rude, with poor handling of bills and customer service. The reviewer complained of long wait times, rude staff, and insufficient time with the physician. The ER doctor was criticized for poor bedside manner and causing the patient distress. The reviewer claimed the hospital seems to prioritize charging patients over providing care.Glencoe Regional Health System elicits a wide range of opinions from its patients and their families. Taken together, the reviews paint a picture of a community hospital that many people rely on and value for its approachable, friendly staff and for the care they receive in urgent and emergency settings, while also revealing pockets of frustration that stem from pain management, communication, and administrative hurdles. The overall sentiment is mixed but with clear threads of appreciation and concern running through the experiences.
Many reviewers highlight exceptionally positive experiences with the people who work there. Several accounts emphasize staff kindness and professionalism, with nurses and doctors commonly described as welcoming, patient, and thorough. For example, multiple reviewers commend the ER teams for handling serious injuries with competence and compassion, and they describe nurses and doctors as "excellent" and "phenomenal" during urgent situations. The environment is frequently described as friendly and caring, contributing to a sense that GRH is a place where patients feel known and tended to in a crisis.
A number of patients praise specific clinicians who have made a strong, lasting impression. The pain clinic, in particular, features repeatedly favorable mentions of Dr. Joslin Thiemann, who is credited with helping some patients manage both PTSD symptoms and chronic pain in the back, hip, and leg. Other names appear in glowing terms, including Dr. Lobitz as a primary care physician who is described as easy to talk to, attentive, and capable of explaining medical issues clearly. A well-regarded care team is also noted in urgent care visits, with Lisa Larson singled out for providing attentive and informative care to children, and other clinicians repeatedly described as "amazing," "professional," or "compassionate."
But the praise is not universal. Several reviews express dissatisfaction with pain management approaches, particularly when it comes to medications for acute or chronic pain. One reviewer described a painful, unhelpful experience with a pain doctor who performed injections and ablations without relief, while another expressed frustration at being told "they don't hand out pills" when seeking relief for pain. These comments underscore a tension some patients feel between managing pain effectively and adhering to broader regulatory or policy constraints around prescriptions. In some cases, patients feel that procedures intended to alleviate pain - such as ablations - are either not effective for them or are not clearly communicated as options, leaving them frustrated and in persistent discomfort.
Concerns about communication and follow-up appear in a number of reviews. One reviewer recounted a frightening lapse in care for a loved one who later required hospital admission and "heavy antibiotics" after GRH did not identify a MRSA infection, prompting a sense of missed diagnosis and a call for more proactive information-sharing with families. Other patients describe encounters with clinicians whose bedside manner felt condescending or rushed, or with experiences where time in the exam room was limited, leaving questions unanswered. There is also a recurring note about the tone and responsiveness of some responses from the hospital's administrative side, with mentions that certain replies to feedback felt repetitive or impersonal.
Administrative and billing experiences add another layer to the mix. Several reviewers report frustration with the billing department, describing interactions as rude or unhelpful and criticizing the organization of charges or the handling of insurance communications. One patient even described the billing team as the "crap" part of the hospital experience, while others complain about being billed for tests or visits they believe would be handled differently elsewhere. A few reviewers contrast GRH's clinical care with experiences at other facilities, with one noting that another hospital provided far better care in a specific episode, reinforcing a sense that GRH's strengths lie in patient-facing clinical care but not uniformly in administrative efficiency.
Despite the criticisms, many patients express loyalty to GRH and a belief that it is a vital community resource. Commentators repeatedly emphasize that they would return to GRH for care because of the clinicians' expertise, the trust they feel with particular doctors, and the overall sense of being treated like family. There is also recognition of positive experiences across different departments, from urgent care to the ER to the pain clinic, suggesting that quality care is very much available, though not uniformly experienced by every patient.
In summary, Glencoe Regional Health System emerges as a facility with significant strengths and meaningful impact on its community. The reviews celebrate compassionate clinicians, skilled emergency and urgent care teams, and effective pain management for many individuals. At the same time, they reveal ongoing challenges related to pain medication management, communication gaps, perceived bedside manner in some encounters, and administrative hurdles, particularly with billing. Taken together, the narratives depict a health system that is deeply valued for its medical capabilities and human warmth, while also inviting ongoing attention to ensure consistent, transparent communication and administrative support for all patients and families.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Glencoe Regional Health Services in Glencoe, MN is an assisted living community that offers a variety of amenities to enhance the lives of its residents. The community features a beauty salon where residents can get pampered and maintain their personal grooming needs. Each resident has access to cable or satellite TV in their private accommodations. Community-operated transportation is available to provide convenience and assistance for residents who need to run errands or attend appointments.
For those who enjoy technology, there is a computer center equipped with high-speed internet access for staying connected with loved ones or exploring the digital world. The dining room provides restaurant-style meals for residents, accommodating any special dietary restrictions they may have. Housekeeping services ensure that the living spaces are always clean and comfortable.
To promote physical wellness, there is a fitness room where residents can engage in exercise routines tailored to their abilities and preferences. The gaming room offers entertainment options for socializing and having fun with fellow residents. Outdoor space allows residents to enjoy fresh air, relax, or even tend to a garden if they are inclined.
The assisted living community also provides move-in coordination services to assist residents during their transition into the community. Private bathrooms offer privacy and convenience. A small library provides reading materials for intellectual stimulation.
For non-medical transportation needs, transportation arrangements can be made by the community. This includes transportation to doctors' appointments when necessary. A wellness center aims to support the overall health and well-being of residents.
In terms of care services, there is a 24-hour call system in place for immediate assistance when needed, ensuring safety and peace of mind. Trained staff provide 24-hour supervision while also offering activities of daily living assistance such as bathing, dressing, and transfers as required. Diabetes diets can be accommodated, along with meal preparation and medication management.
A mental wellness program is available to support emotional health and well-being among residents. Concierge services are provided for personalized assistance and convenience. Fitness programs are offered to promote physical well-being, and planned day trips provide opportunities for outings and exploration. Resident-run activities encourage engagement and socialization, fostering a sense of community. Scheduled daily activities ensure that residents always have something stimulating to participate in.
The surrounding area provides easy access to parks, pharmacies, restaurants, places of worship, and hospitals. Overall, Glencoe Regional Health Services offers a comprehensive assisted living community where residents can enjoy a comfortable and fulfilling lifestyle with the support they need.
Glencoe Regional Health Services is located at 1805 Hennepin Avenue North, Glencoe, MN 55336 in Sibley County, Minnesota
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