The Villa At West Branch

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  • Interior

    A cozy living room corner with a wooden table, flanked by two upholstered chairs and illuminated by a floor lamp.

  • Decor

    An empty dining room with tables and chairs neatly arranged.

  • Building

    A building with a canopy over a driveway in a snowy winter setting.

  • Bedroom

    A hospital room with a bed, bedside table, and a basket of flowers.

  • Dining

    A communal dining area with tables, chairs, and a kitchenette.

  • Bathroom

    A modern bathroom with green tiled walls and a shower setup.

  • Lobby

    A comfortable waiting room featuring a pink sofa, an aquarium, and wall art.

  • Hallway

    An empty institutional hallway with wooden floors and overhead lighting.

  • Exercise Equipment

    A therapy room equipped with exercise and rehabilitation tools, including a treatment bed and therapy balls.

  • Salon

    A cozy barbershop interior with a styling station, mirror, and hair care products.

  • Healthcare

    Nurses interacting with a patient in a wheelchair at a healthcare facility.

The Villa At West Branch

445 South Valley Street, West Branch, MI 48661

For more information about senior living options: (844) 490-3973

4.5 from 97 reviews
5 stars
76
4 stars
10
3 stars
4
2 stars
0
1 stars
7

Skilled Nursing Facility

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    Overall Review of The Villa At West Branch

    Pros

    • pro The facility is clean and the staff are very friendly.
    • pro The residents look happy and content.
    • pro The staff are kind, helpful, and clearly care about the residents.
    • pro The environment feels welcoming and like family.
    • pro Families feel supported and involved in the care process.
    • pro The food is good and well-liked by the residents.
    • pro The activities program offers a variety of enjoyable options that residents appreciate.
    • pro The rooms are clean and ready for personalization.
    • pro The staff provide outstanding, compassionate care.
    • pro The facility is well-maintained, odor-free, and secure.
    • pro The staff are professional, courteous, and go above and beyond to help.
    • pro Visitors consistently report positive experiences and would highly recommend the facility.

    Cons

    • pro This facility is always short staffed.
    • pro With only 2 or 3 employees on the floor, the patients aren't getting adequate care.
    • pro The doorbell doesn't work.
    • pro The laundry system is crazy.
    • pro It's difficult to get in after 5 and on weekends.

    Review

    The Villa in West Branch is described by many families as a clean, welcoming, and caring place where residents feel valued and attended to. Across numerous comments, the recurring impression is that the facility maintains a bright, tidy environment and that the staff genuinely invests effort into each resident's well-being. From the moment you walk in, there's a sense of warmth and approachability - an inviting atmosphere that makes both residents and visitors feel at ease. Several reviewers highlighted the cleanliness and odor-free environment, noting that the rooms and common areas are well maintained, and that the overall vibe is one of care and respect.

    A central theme in the praise is the quality of the caregiving and the compassion shown by the staff. Families repeatedly commend the staff for being friendly, helpful, and deeply attentive to residents' needs. There's a strong emphasis on feeling like family rather than just patients, with caregivers and nurses going above and beyond to answer questions, facilitate visits, and coordinate care. Specific staff members receive heartfelt shout-outs for their kindness and professionalism, including mentions of Becky the nurse, Dr. John Wilkins and his team, and caregivers like Jamie, Meredith, and Alex. The consistency of this kindness helps both residents and families feel supported through rehabilitation, daily care, and even end-of-life moments.

    The emotional and social benefits of the center's programming come through vividly in the comments. Families observe that residents are engaged, socially connected, and enjoying a sense of community. One reviewer notes that their mother looks better and has reestablished a social life, thanks to a range of activities designed to suit diverse interests. Another mentions a recovery-focused environment where goals align with family expectations, especially regarding getting back home when possible. The presence of organized events - such as church services and other group activities - contributes to a lively and supportive atmosphere, with residents and visitors alike recognizing the positive effect of social interaction on well-being.

    In addition to care quality, visitors frequently mention practical supports that make life easier for families. The facility is praised for its easy accessibility, welcoming staff, and the sense that help is readily available when needed. Comments about the dining experience reflect appreciation for the meals, which are described as good and enjoyable, even cited by residents as a factor that improves mood and overall satisfaction. The sense of teamwork among caregivers, office staff, and support personnel is repeatedly highlighted as a key strength that allows families to feel confident in the daily operations of the rehabilitation and care environment.

    There are, however, a few concerns raised by some reviewers that temper the otherwise glowing feedback. A common thread centers on operational logistics and staffing challenges. One reviewer explicitly warns against bringing a loved one to the facility due to perceived chronic understaffing, describing frustration with only a few staff members on the floor and the impact on the quality of care. This perspective contrasts with many positive experiences and underscores that staffing levels can significantly influence the day-to-day experience for residents. Other practical issues mentioned include a laundry system that seems prone to lost items, a doorbell that sometimes doesn't work after business hours, and suggestions for more transparent or user-friendly procedures to help families coordinate visits and personal items. Some reviewers also mention the need for improvements in security and access to the building to ensure smooth entry for visitors.

    Despite these concerns, several accounts illustrate how staff respond to needs in real time and how families felt supported during challenging moments. For example, there are stories of staff helping a patient reconnect with a visiting dog, respecting personal bonds and boosting morale. Families express gratitude for the patience and responsiveness of the team during difficult times, including during the transition back from rehab or while navigating questions about ongoing care. A sense of gratitude pervades many comments, with phrases thanking the staff for arranging activities, supporting family involvement, and making loved ones feel cared for - sometimes well into challenging moments like a loved one's passing, where the team's compassion is highlighted as a comfort to the whole family.

    Overall, the experiences shared about The Villa in West Branch paint a picture of a facility that many families would recommend to others. It's seen as a place where cleanliness, a supportive and caring staff, and engaging activities combine to create a bright, human-centered environment for recovery, rehab, and ongoing care. The strongest endorsements come from those who feel their loved ones are treated with dignity, warmth, and consistent professional attention, with staff members who are remembered for going the extra mile. At the same time, the mixed feedback about staffing levels, logistical hiccups, and operational improvements serves as a reminder that high-quality care is a living practice - one that benefits from ongoing attention to staffing, communication, and practical systems to support families and residents alike.

    Features

    Housing

    • 70 resident community capacity 70 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Villa At West Branch in West Branch, MI is an inviting assisted living community that offers a wide range of amenities and care services to enhance the lives of its residents. The community boasts a cozy beauty salon, allowing residents to pamper themselves and maintain their personal style. Cable or satellite TV is also available for entertainment purposes.

    Transportation is made convenient with community-operated transportation as well as transportation arrangement services for non-medical purposes and doctors' appointments. Residents can stay connected with loved ones through the computer center and Wi-Fi/high-speed internet access.

    Meals are a delightful experience at The Villa At West Branch, with a spacious dining room offering restaurant-style dining. Special dietary restrictions are accommodated to ensure that each resident's nutritional needs are met. Additionally, three cafes and 21 restaurants nearby provide ample dining options.

    The community encourages an active lifestyle with various amenities such as a fitness room, gaming room, outdoor space, and wellness center. Fitness programs and scheduled daily activities keep residents engaged and motivated to maintain their physical health.

    Residents can enjoy the tranquility of the garden or escape into the small library for some quiet reading time. Housekeeping services ensure that common areas are tidy and clean. Private bathrooms offer convenience and privacy.

    Care services at The Villa At West Branch include 24-hour call system and supervision to ensure safety around the clock. Assistance with daily activities such as bathing, dressing, and transfers is readily available. Medication management is provided to ensure proper administration of medications. A mental wellness program promotes emotional well-being among residents.

    Nearby amenities also contribute to the vibrant lifestyle at The Villa At West Branch. One park provides opportunities for outdoor recreation, while five pharmacies offer easy access to medication needs. In case of medical emergencies or routine check-ups, seven hospitals and seven physicians are located within proximity of the community.

    With its array of amenities, care services, nearby conveniences, and stimulating activities, The Villa At West Branch is an excellent choice for seniors seeking a fulfilling assisted living experience in West Branch, MI.

    Nearby Places of Interest

    Parks

    • Irons Park (0.2 miles)
    • St Helen Memorial Park (10.2 miles)
    • Cove Park (11.8 miles)
    • Rifle River Recreation Area (14.6 miles)

    Physicians

    • West Branch Pediatrics PC (0.3 miles)
    • Main Street Family Practice (0.3 miles)
    • Medical Centers-West Branch-Houghton Lake PC (0.4 miles)
    • SVS Vision Optical Centers (0.5 miles)
    • Miracle-Ear Hearing Aid Center (0.5 miles)
    • Primary Care (0.6 miles)
    • Primary Care Practice PC (0.7 miles)

    Hospitals

    • West Branch Regional Medical Center (0.3 miles)
    • Evergreen Clinic (0.8 miles)
    • Rem Nation (0.8 miles)
    • Court Street Clinic (0.8 miles)
    • Midmichigan Medical Ce (0.9 miles)
    • West Branch Regional Medical Center (0.9 miles)
    • Seton Cancer Institute (0.9 miles)

    Restaurants

    • Buck's Country Cookin (0.3 miles)
    • Rancheros Mexican Grill (0.4 miles)
    • Rancheros (0.4 miles)
    • Little Caesars Pizza (0.5 miles)
    • Geneva Artisan Bakery & Bistro (0.5 miles)
    • The Highway Brewing Company (0.5 miles)
    • The Harvest Grill (0.6 miles)

    Pharmacies

    • Specialized Pharmacy Services (0.4 miles)
    • Rite Aid (0.4 miles)
    • Walgreens (0.5 miles)
    • Pioneer Family Pharmacy (0.5 miles)
    • Ogemaw Pharmacy (0.7 miles)
    • Rite Aid (10.9 miles)
    • Pioneer Family Pharmacy (11 miles)

    Places of Worship

    • Trinity Episcopal Church (0.4 miles)
    • St John Lutheran Church (0.5 miles)
    • West Branch Church of God (0.5 miles)
    • Church of Jesus Christ of Latter Day Saints (0.6 miles)
    • Church of Christ (0.8 miles)
    • Assembly Of God Church (0.8 miles)
    • St Joseph Youth Ministry (1 miles)

    Transportation

    • U-Haul Moving & Storage (0.4 miles)
    • Sunsational Travel (0.7 miles)
    • Prior Creek Taxidermy-Trapping (8.6 miles)
    • U-Haul Neighborhood Dealer (10.7 miles)
    • St Helen Airport (6Y6) (10.9 miles)
    • Custom Designs Taxidermy (15 miles)
    • Wildlife Artistry (15.8 miles)

    Theaters

    • West Branch Cinema 3 (0.5 miles)

    Cafes

    • Stone Mountain Coffee (0.5 miles)
    • Downtown Cafe (0.6 miles)
    • Java Junction (1.6 miles)

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