Leelin Home Health Care, Inc. in West Branch, MI

Pros

• The staff are always friendly and helpful.
• The caregiver Lisa is outstanding.

Cons

• They don't pay employees enough.
• They don't reimburse mileage; they only pay $10 per hour while at the house and require driving across three counties, leading to gas costs exceeding earnings.
• They refused to take a brother-in-law as a client because it would cause them to lose money, which is described as disgusting.
• They would give no stars if that were possible.

Review

Leelin Home Health Care, Inc. in West Branch, MI is best suited for families that prize a warm, person-centered touch in in-home care and can rely on at least one caregiver who delivers standout service. When a caregiver earns trust through consistent attentiveness and skill, that relational quality can create real comfort and effective daily support for a loved one. The community is less about wide-reaching scope or bulk staffing and more about a single, dependable caregiver relationship that families can depend on for stable, compassionate help in familiar surroundings.

However, prospective clients should seriously weigh the fit for broader access and consistent coverage. Those who need guaranteed intake regardless of profitability, or who expect transparent, predictable compensation policies for staff and straightforward mileage reimbursement, may want to consider alternatives. The structure described by families suggests a willingness to prioritize profitability over easy acceptance of new clients, which can translate into restricted access and unpredictable scheduling for some households. In short, this is not a model built around universal eligibility or rock-solid, client-first intake.

The strongest positive is clear: staff friendliness and, in particular, a caregiver named Lisa who stands out as outstanding. That level of personal competence and kindness can translate into meaningful improvements in daily living, safety, and companionship for a loved one receiving in-home care. Yet this bright spot is tempered by the most consequential drawbacks: staff pay appears to be deliberately lean, with pay reported at around $10 per hour at the house and no reimbursement for mileage, even when caregivers travel across multiple counties. The practical effect is that caregivers may bear substantial out-of-pocket costs to fulfill assignments, a reality that undermines long-term stability and consistency.

Those financial and logistical constraints matter because they feed directly into care reliability. When staff are underpaid and overextended, turnover rises, scheduling becomes less predictable, and the personal connection that families rely on can erode. Equally troubling is the reported policy stance that favors profitability over expanding access, evidenced by a refusal to take a client "because they would lose money." That stance creates a chilling implication for families who need in-home care to begin quickly or to cover a broad set of needs, signaling that not every eligible person will be served.

For families seriously considering this option, the practical next steps are clear. Ask for a current, transparent breakdown of caregiver pay, mileage reimbursement, and travel expectations, including how mileage is calculated and paid. Request staffing stability metrics: turnover rates, average tenure of caregivers, and how many full-time equivalents are available to handle scheduling across the area. Inquire about intake practices and policies that determine eligibility, so expectations align with what the agency can reliably deliver. Understanding these factors will illuminate whether the personal care quality seen in one caregiver can be sustained across a broader, consistent schedule.

In the end, Leelin Home Health Care presents a mixed proposition. It can deliver genuinely high-quality, compassionate in-home support when a trusted caregiver is in place, but that potential is constrained by financial and policy choices that threaten access, equity, and dependability. Families should view this option as a viable choice only if the priority is intimate, caregiver-level continuity and if the household can tolerate, or even accept, the likelihood of limited caregiver stability and selective client intake. For those seeking broad accessibility, predictable costs, and robust staff retention, alternatives with clearer, client-first policies and more generous compensation structures are likely to serve better in the long run.

This part of West Branch, Michigan offers a variety of amenities that cater to senior living needs. With several medical centers and hospitals in close proximity, residents have easy access to healthcare services. Additionally, there are multiple pharmacies nearby for convenient medication pick-up. Numerous churches and places of worship provide spiritual support and community connection. For leisure activities, there are parks for outdoor recreation as well as a cinema for entertainment. Various dining options including Mexican cuisine, country cooking, and artisan bakeries ensure a diverse culinary experience. Transportation services like U-Haul and travel agencies make it easy for seniors to get around the area. Overall, this neighborhood provides a well-rounded environment with essential services for seniors considering relocation to West Branch.

Physicians

• West Branch Pediatrics PC (0 miles)
• Medical Centers-West Branch-Houghton Lake PC (0.1 miles)
• Main Street Family Practice (0.1 miles)
• Miracle-Ear Hearing Aid Center (0.3 miles)
• SVS Vision Optical Centers (0.3 miles)
• Primary Care (0.8 miles)
• Primary Care Practice PC (0.9 miles)

Hospitals

• West Branch Regional Medical Center (0 miles)
• Evergreen Clinic (0.9 miles)
• Rem Nation (0.9 miles)
• Court Street Clinic (0.9 miles)
• Midmichigan Medical Ce (1.1 miles)
• West Branch Regional Medical Center (1.1 miles)
• Seton Cancer Institute (1.1 miles)

Parks

• Irons Park (0.2 miles)
• St Helen Memorial Park (10 miles)
• Cove Park (11.6 miles)
• Rifle River Recreation Area (14.3 miles)

Places of Worship

• Trinity Episcopal Church (0.2 miles)
• St John Lutheran Church (0.3 miles)
• Church of Jesus Christ of Latter Day Saints (0.3 miles)
• West Branch Church of God (0.4 miles)
• Church of Christ (0.7 miles)
• Church of the Nazarene (0.8 miles)
• St Joseph Youth Ministry (0.9 miles)

Transportation

• U-Haul Moving & Storage (0.2 miles)
• Sunsational Travel (0.5 miles)
• Prior Creek Taxidermy-Trapping (8.3 miles)
• St Helen Airport (6Y6) (10.7 miles)
• U-Haul Neighborhood Dealer (10.9 miles)
• Custom Designs Taxidermy (14.8 miles)
• Wildlife Artistry (16.1 miles)

Pharmacies

• Rite Aid (0.2 miles)
• Specialized Pharmacy Services (0.3 miles)
• Walgreens (0.3 miles)
• Pioneer Family Pharmacy (0.6 miles)
• Ogemaw Pharmacy (0.8 miles)
• Rite Aid (10.7 miles)
• Pioneer Family Pharmacy (10.8 miles)

Restaurants

• Rancheros (0.3 miles)
• Rancheros Mexican Grill (0.3 miles)
• Buck's Country Cookin (0.3 miles)
• The Highway Brewing Company (0.3 miles)
• Geneva Artisan Bakery & Bistro (0.3 miles)
• The Harvest Grill (0.4 miles)
• China Inn (0.6 miles)

Theaters

• West Branch Cinema 3 (0.3 miles)

Cafes

• Downtown Cafe (0.4 miles)
• Stone Mountain Coffee (0.5 miles)
• Java Junction (1.9 miles)