Skld West Bloomfield
Save6950 Farmington Road, West Bloomfield, MI 48322
For more information about senior living options: (844) 490-3973
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The facility in question inspires a spectrum of strong opinions, with stories stretching from admiration for its appearance and some staff to outright condemnation of care, communication, and management. Some reviewers celebrate the building's beauty, the size of the rooms, and the warmth of a few individuals, while many others describe experiences that range from frustrating to deeply troubling. Across the board, the tension between what families hoped for and what they encountered is palpable, as are a handful of moments that left lasting questions about safety, dignity, and accountability.
Several accounts center on a care gap that families say widened when their loved ones were placed in the facility after serious injuries. One review portrays a closed-head injury patient being admitted to a unit whose staff lacked the necessary experience, planning, and confidence to manage such cases. The writer laments that two nurses, Mary and Angel, seemed disengaged and unsympathetic, offering few answers to questions and even yelling in response when intruding on conversations in the patient's room. The same review ties this conduct to a frightening sequence: the patient's sister fell four times in one week, with the last fall causing a brain bleed, while the caregiver on duty apparently did not provide adequate monitoring. The reviewer traces the problem to systemic gaps - an unresponsive social worker named Curron and a discharge form mishandled by the ADON, who marked normal statuses where significant abnormalities existed. The narrator, a nurse themselves, brands the care as the worst they've encountered, citing "overwhelming" incompetence.
Amid the negative assessments, several reviewers offer contrasting experiences, noting moments of appreciation that temper the overall critique. In one voice, the same facility is described with enthusiasm: "Love this place!!! Very Nice facility, beauty facility. Large Rooms." Others echo this sentiment with statements like "Nurse Mary B, Carron (social worker) and Chris (CNA) are awesome and always a pleasure," praising professionalism, patience, and quality of care. A different review simply underscores that "they are all wonderful." These statements reflect a dual narrative in which some staff members - Mary B, Carron, Chris - are singled out for positive impact, while the broader system is questioned by other families.
The complex picture continues with a detailed, dated incident that highlights how communication, access to leadership, and staffing levels can compound frustration. On December 18, 2020, a family member describes repeatedly trying to reach their sister, Ursula, at a West Bloomfield location and finding the wait times and on-hold periods unacceptable. The writer notes not the receptionists' fault but criticizes administrative accessibility, suggesting that shortage of staff might be the core problem. The account reflects a broader mistrust of the facility's administration, with the writer stating they do not trust the place or the people in charge - save for "a few sincere workers." The sentiment is one of a systemic communication failure that undermines trust, even when some staff members are kind or capable.
Another longstanding grievance centers on a theft allegation and broader questions about residents' basic needs and equipment. In a 2025 note, a reviewer recounts hanging up a pair of dress pants for their sister and finding them gone the next day, despite leaving a detailed list. The administrator reportedly did not return the call, and the reviewer ties this episode to a broader concern: residents who are immobile and reliant on staff should not be left unprotected. The reviewer blames a lack of accountability and an absence of clear pathways for redress, while also noting that communication has deteriorated so much that even basic support - like ensuring patients have access to phones - has vanished from the facility.
The mixed reviews also describe a physical environment that some find inviting and others claim falls short of expectations. A reviewer calling the place "beautiful" and acknowledging a "wonderful team" seems to clash with another observation about a persistent urine odor in one patient's room and the presence of dirty gloves and towels on the floor, suggesting lapses in housekeeping and nursing discipline. In another account, a visitor notes that while part of the staff is friendly during a day shift, this is not enough to overcome broader concerns about management and the frequency of grievances filed by families. The tension between a pleasant aesthetic and the reality of daily operations is a recurring thread.
Specific personal experiences reveal a range of outcomes for rehabilitation, discharge, and ongoing medical care. One July 2025 stay paints a more favorable light on physical therapy and occupational therapy, with the author praising the therapeutic teams for their friendliness and effectiveness. Yet this same narrative highlights serious system-level problems: a social worker who mismanages discharge orders, the absence of timely morning medications during the discharge process, and a narrow window of communication with administrators who fail to acknowledge errors promptly. The reviewer describes the administrative figures as appearing innocent but ultimately responsible for cascading problems, culminating in a chaotic discharge experience that left both the patient and the family unsettled and frustrated. The same review notes that the facility's food was poor, with private rooms as the sole tangible perk.
A particularly intense and negative thread comes from a family member who describes a grandmother's infection after just a few days in the facility, accompanied by rude staff and "bare minimum" care. The reviewer warns others not to send loved ones to the facility, emphasizing a sense of danger and a lack of empathy. Another set of comments centers on end-of-life care, where a mother's death appears to have been accompanied by a disconnect in follow-through on care, missing hearing aids, and delays in reimbursing expenses - specifically a charge of $1,500 - after the patient had left. The reviewer claims that communication largely stopped after discharge and expresses deep frustration that accountability and financial restitution did not materialize, even after involving the state.
The final recurring thread is the perception of inconsistent leadership and accountability. Several families describe experiences where administrators and managers did not respond to grievances in a timely or satisfactory way, sometimes leaving families feeling ignored or dismissed. Names repeatedly surface, including Curron the social worker, the ADON, and Jonathan, the administrator referenced in a long-standing complaint about missing hearing aids and unreimbursed funds. The sense across several accounts is that good intentions and competent care from some staff are undermined by miscommunication, understaffing, and gaps in oversight. The result, for many families, is a lingering distrust that complicates even the positive moments when care is competent and compassionate.
Taken together, the collection of accounts presents a facility that elicits strong, divergent emotions. For some families, the building's physical attributes and certain staff members provide meaningful, even heartening interactions that make the experience tolerable or redeeming. For others, the day-to-day reality - insufficient expertise for complex medical needs, reported inattentiveness or hostility from caregivers, disjointed discharge processes, alleged theft or mismanagement, and a perceived lack of responsiveness from administration - creates a portrait of care that falls short of expectations. The stories underline a persistent call for improved training, stronger supervision, clearer communication, and more reliable systems to protect residents' safety, dignity, and financial rights. In the end, the facility stands as a place of bright spots and sharp disappointments, leaving families to sift through the contrasts as they navigate care for their loved ones.
Skld West Bloomfield is an assisted living community located in West Bloomfield, MI. Our community offers a wide range of amenities and care services to ensure the comfort, convenience, and well-being of our residents.
Our amenities include a beauty salon where residents can enjoy pampering and grooming services. We provide cable or satellite TV for entertainment purposes. We offer community-operated transportation to help residents with their commuting needs. Additionally, we have a computer center equipped with internet access for residents to stay connected with loved ones or pursue personal interests.
Dining at Skld West Bloomfield is a delightful experience with restaurant-style dining and special dietary restrictions accommodated to cater to individual needs. Our kitchenette allows residents to prepare light meals if they wish. Furthermore, housekeeping services are provided to maintain cleanliness and tidiness in resident rooms.
Residents can take advantage of our many recreational facilities such as a fitness room and gaming room, encouraging an active lifestyle. Our outdoor space includes a beautiful garden where residents can relax amidst nature. For those who enjoy reading, we have a small library available.
We prioritize the well-being of our residents by offering move-in coordination services and transportation arrangements for non-medical purposes as well as medical appointments. Our wellness center provides assistance with mental wellness programs and medication management.
Skld West Bloomfield promotes social engagement through various activities such as concierge services, resident-run activities, fitness programs, planned day trips, and scheduled daily activities. Residents can also avail themselves of nearby amenities such as cafes, parks, pharmacies, restaurants, places of worship, and hospitals.
At Skld West Bloomfield, we strive to create an environment where seniors can thrive in comfort while receiving the assistance they need for activities of daily living.
Skld West Bloomfield is located at 6950 Farmington Road, West Bloomfield, MI 48322 in Oakland County, Michigan
Skld West Bloomfield on seniors.fyi includes 5 photos including images showing interior, kitchen, appliances, exterior, dining, landscaping, bright lighting, entrance, and more.
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