Medilodge Of Richmond

Pros

• The facility is clean and well-maintained, with beautiful gathering rooms and comfortable patient rooms.
• One aide named Havana was described as fantastic, patient, knowledgeable, and attentive to the patients' needs.
• The physical rehab staff was cheerful and supportive during recovery.
• The staff was accommodating and took the time to show families everything they needed to know about the facility.
• Patients enjoyed entertainment and activities provided by the facility, such as television, animal visits, and live piano music.
• Previous residents reported that nurses and CNAs were loving and caring during their stay.

Cons

• The facility neglected residents, with patients waiting excessively long for assistance, leading to distress and pain.
• There were insufficient aides, resulting in a lack of care and attention given to patients.
• Many staff members displayed rudeness and a lack of compassion towards residents.
• The food quality was consistently poor, often served cold, leaving patients unable to eat adequately.
• Patients did not receive their medications on time, causing significant health concerns.
• Calls for help went unanswered for extended periods, compromising patient safety.
• Residents were left in hallways or unattended, highlighting serious staffing issues.
• One reviewer described the overall experience as dreadful and the environment as uninviting and frustrating for both patients and families.

Review

The Medilodge of Richmond has garnered a mix of reviews from families and patients, revealing a complex picture of experiences that range from deeply troubling to unexpectedly positive. Many reviewers have expressed profound dissatisfaction with the quality of care provided at the facility. Common themes include allegations of neglect and inadequate staffing, which severely impacted patients' welfare. One reviewer poignantly described their mother’s ordeal with delays in receiving necessary assistance, sometimes waiting as long as an hour or more for help. This was particularly distressing given their mother's inability to attend to basic needs on her own due to pain and mobility issues.

In stark contrast to the claims of sufficient staffing made by some administrative personnel, several family members highlighted the lack of attentive care, especially from aides who seemed overwhelmed or indifferent. Instances were reported where aides prioritized other duties over immediate patient needs, leaving vulnerable residents unattended for extended periods. The disparity between management’s assertions about staffing levels and the on-the-ground reality faced by patients and their families raises serious concerns about accountability within the facility.

Compounding these issues is grim commentary on the food served at Medilodge of Richmond. Multiple reviewers qualified it as "pitiful" and noted that meals were often served cold or unappetizing. Some families reported having to supplement their loved ones’ diets with outside food due to the poor quality of meals provided by the facility's kitchen. This not only reflects poorly on basic nutritional standards but also underscores a broader systemic failure in providing comprehensive care for those dependent on such facilities during recovery.

While there are numerous negative accounts, there were also a few bright spots among the reviews that acknowledged specific staff members who stood out for their exceptional care. One aide named Havana was celebrated for her compassionate demeanor and attentiveness toward her patients, proving that not all staff members exhibited insufficient levels of care. Such mentions illustrate that while many feel let down by systemic issues, individual caregivers can still make meaningful impacts in desperate situations.

Additionally, some reviews indicate a complete transformation in experiences over time; one reviewer noted improvements following discussions with administration about patient concerns. Enhanced focus during certain periods led to better care temporarily before falling back into previous patterns as if improvements were ephemeral rather than sustainable changes in practice.

On an optimistic note, there are instances where families have found solace in recent renovations and staff dynamics post-rebuilding efforts at Medilodge of Richmond; some appreciated the cleanliness and comfort offered by updated facilities along with friendly interactions with staff aiming to accommodate visitors’ needs effectively. However, these positives do little to overshadow repeated testimonies regarding negligence that left several families devastated over lost loved ones or ongoing distress experienced by current residents.

Overall, while some families express satisfaction with aspects like activities provided for residents or particular caregiving efforts from dedicated individuals within the team at Medilodge of Richmond, overwhelming evidence points towards serious deficiencies in adequate patient care standards throughout much of its operations—leaving many unwilling ever to consider returning loved ones under similar circumstances again.

Physicians

• Richmond Professional Center (0.2 miles)
• Henry Ford Richmond OB/GYN (1.7 miles)
• Henry Ford Family Medicine (1.8 miles)
• St. Clair Eye (2 miles)
• North Macomb Medical (2 miles)
• New Haven Medical Center (5.8 miles)
• Tender Care Pediatrics (5.9 miles)

Cafes

• Village Cafe (0.6 miles)
• Tim Hortons (1.6 miles)
• Tim Hortons (6.2 miles)
• Achatz Handmade Pie Company (6.9 miles)
• Biggby Coffee (9 miles)
• Tim Hortons (9.3 miles)
• Panera Bread (9.7 miles)

Places of Worship

• St Augustine Rectory (1 miles)
• St Mary Queen of Creation Roman Catholic Church (9.2 miles)
• St Peter Lutheran Church (12.8 miles)

Restaurants

• McDonald's (1.5 miles)
• J Knapp's (1.9 miles)
• Burger King (1.9 miles)
• Ted's Coney Island (1.9 miles)
• T's Rockin Roadhouse (5.3 miles)
• McDonald's (6.4 miles)
• Adair Bar (6.7 miles)

Pharmacies

• Rite Aid (1.9 miles)
• Kroger Pharmacy (2 miles)
• Meijer Pharmacy (6.2 miles)
• Health Mart Pharmacy (6.4 miles)
• CVS Pharmacy (8.8 miles)
• CVS Pharmacy (8.8 miles)
• Walgreens (9 miles)

Parks

• Armada Village Park (6.4 miles)
• Memorial Park (7.7 miles)
• CRC Park (7.8 miles)
• Red Aurand Park (8.5 miles)
• Ruedisale Park (9.2 miles)
• Walter and Mary Burke Park (9.3 miles)
• River Bends Park (12.4 miles)

Theaters

• MJR Chesterfield Crossing Digital Cinema 16 (10.1 miles)

Transportation

• Romeo Airport (D98) (10.8 miles)

Hospitals

• FMCNA Dialysis of Chesterfield (11.3 miles)
• St John Medical Center (13.2 miles)