Helen Newberry Joy Hospital - Long Term Care Unit
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502 West Harrie Street, Newberry, MI 49868
For more information about senior living options: (844) 490-3973
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The ER staff, including Nurse Connie C. and x-ray tech Greg, were thorough, caring, and pleasant, with a calming bedside manner. Dr. Alterie was thorough in his examination and clearly explained his findings. The hospital staff were consistently professional and caring toward patients' needs. The staff went the extra mile to diagnose a mild heart attack and arrange a life-saving transfer. Helen Newberry Joy Hospital is described as a fantastic health care facility. The staff and doctors were terrific during the treatment of an infected cyst, with Dr. Cutlip singled out. The hospital staff has always been excellent. The ER doctor made the patient feel like they were the only one there.
One reviewer described a nurse as rude, throwing patients around and snapping at them. Another reviewer noted two-hour delays caused by office personnel, calling it a pattern. A reviewer labeled the hospital the worst place to take a sick child due to long wait times and appointment mix-ups. A patient reported months of surgery cancellations and confusing preoperative instructions, ultimately leaving before the procedure. The ER was criticized for a lack of privacy, with curtains separating patients and conversations audible. A family claimed they were billed over $9,000 for ER visits and faced collections after disputing charges. A routine gallbladder surgery allegedly damaged bile ducts and an artery, necessitating transfer to another hospital.The collection of reviews portrays a medical facility in the Upper Peninsula that inspires a wide range of experiences, from high praise of clinical skill and compassionate care to frustration with operational hiccups. Many reviewers describe Helen Newberry Joy as a small-town health care hub that delivers thorough, professional, and genuinely caring service. In particular, the emergency department is repeatedly singled out for its attentive staff and calm, reassuring approach, even under pressure.
In the emergency department, several individuals highlight exceptional bedside manner and competence. A retired nurse praised the team for their thorough questioning, clear communication, and ability to create a calming environment, naming nurse Connie C. and radiology technician Greg as especially thorough and pleasant. A physician, Dr. Alterie, is commended for a thorough examination and a detailed discussion of findings, reinforcing the sense that patients are well looked after. Across multiple encounters, the staff are described as professional and caring, with many acknowledging that the care they received met or exceeded expectations. One reviewer emphasized that the care from ER staff and physicians helped diagnose and manage serious conditions with confidence, and another noted that the prevention helped save a life after a mild heart attack.
Beyond the ER, several reviews recount long-term satisfaction with the facility. A number of patients express gratitude for staff who went the extra mile - such as recognizing and addressing urgent medical needs in a way that could be life-saving. One reviewer specifically thanked the hospital for diagnosing a mild heart attack and arranging a transfer, underscoring the hospital's ability to connect patients with higher levels of care when necessary. Others praise ongoing positive experiences with physicians and allied health professionals, including primary care with Dr. Gill and physical therapy with Deb and Krista, suggesting that the hospital supports continuity of care and rehabilitation in a way that keeps patients hopeful about their recovery.
Not all experiences were positive, however. A number of reviews recount frustrations that point to systemic issues. One patient described a nurse who was disrespectful, raising concerns about bedside manner and handling of patients. Another reviewer pointed to a pattern of two-hour delays caused by office personnel, highlighting inefficiencies in scheduling or intake that can erode confidence. There are also stories of dissatisfaction with pediatric care, with some parents feeling that their mildly or moderately ill children did not receive timely attention, sometimes comparing the experience unfavorably to care available elsewhere. One person described driving to another city for pediatric care after feeling their child was mishandled locally, underscoring a perception of inconsistent timeliness and attentiveness.
There are also narrative strands about surgical experiences and post-operative concerns. A patient described an instance where a gallbladder surgery resulted in complications requiring transfer to another facility, leaving them unhappy with the outcome. In another case, privacy in the ER was questioned; a patient noted that curtained areas offered limited privacy and that sounds and conversations could be overheard by others nearby. There's also a story about an abdominal cyst infection treated by Dr. Cutlip, followed by a view that the ER's privacy standards could be improved, suggesting that even when clinical care is strong, the environment can feel less intimate.
Billing and administrative experiences add another layer of complexity. One reviewer recounted a billing saga, including calls to a helpline and a positive interaction with a courteous staff member named Lorna, which resolved in a satisfactory explanation and payment. Yet another account described confusion over surgical and medical charges, with a patient reporting a lengthy and stressful billing process that culminated in a collection notice. These contrasting experiences suggest that while the clinical team can be highly competent and compassionate, the administrative side of the hospital can be inconsistent, leaving patients to navigate disagreements and delays in financial matters.
Overall, the sentiment reflects a facility that delivers high-quality medical care and compassionate, skilled staff in many departments, especially the ER, with several staff members repeatedly recognized for their professionalism. The hospital is valued as a trusted option within a small Upper Michigan community, noted for saving lives, supporting families through difficult health events, and providing solid ongoing care through primary physicians and physical therapy. At the same time, the reviews collectively reveal meaningful opportunities to improve patient flow, privacy in the ER, and billing communications, reminding readers that excellent medical care is most powerful when it is paired with smooth administrative processes and consistent patient experience across the board.
39 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Helen Newberry Joy Hospital's Long Term Care Unit in Newberry, MI is a comprehensive assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The fully furnished apartments provide a comfortable and inviting atmosphere, with cable or satellite TV and Wi-Fi/high-speed internet available for entertainment and communication purposes. The on-site dining room offers restaurant-style meals prepared by professional chefs, accommodating special dietary restrictions as needed. Housekeeping services ensure that the living spaces are maintained clean and tidy.
The community also features various recreational options, including a small library for reading enthusiasts, outdoor spaces for relaxation and walking, and resident-run activities that encourage social interaction and engagement. Scheduled daily activities cater to different interests and abilities.
In terms of care services, the staff at Helen Newberry Joy Hospital's Long Term Care Unit provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is offered to ensure proper administration for residents who require it. A mental wellness program is in place to support residents' emotional well-being.
Convenience is another highlight of this community, with several amenities located nearby. Residents can easily access cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals within close proximity.
Overall, Helen Newberry Joy Hospital's Long Term Care Unit provides an inclusive assisted living community where residents can receive personalized care in a comfortable environment with numerous amenities and convenient access to essential services nearby.
Helen Newberry Joy Hospital - Long Term Care Unit is located at 502 West Harrie Street, Newberry, MI 49868 in Luce County, Michigan
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