Medilodge Of Mt Pleasant
Save1524 Portabella Road, Mount Pleasant, MI 48858
For more information about senior living options: (844) 490-3973
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The staff are friendly, helpful, and courteous. The facility is clean, organized, and welcoming from the moment of entry. The nurses are caring, helpful, and knowledgeable. Residents are treated with compassion from admission through discharge. Therapy and food are great. The environment and staff are top notch, helping residents thrive.
The facility is described as poorly run and managed. A patient was reportedly dropped head-first from a Hoyer lift about five feet, with staff saying there was nothing that could be done. It is claimed that money is spent on non-essentials rather than patient care due to the facility's for-profit status. The senior medical staff (Dr. Garrett Smith and NP-C Valarie) are alleged to lie to patients. The facility is described as having bugs everywhere and as being negligently run. Residents are belittled and mistreated, and staff speak poorly about families. The food is described as horrible, comparable to jail fare. Residents are alleged not to be bathed or cared for with proper basic hygiene. There is concern about infection control, with turnover of infection control staff and inconsistent practices. The rehabilitation program is criticized as ineffective, with delays in getting post-surgery patients moving. The Mt. Pleasant location is alleged to be racist. There are claims that COVID-19 patients were housed with immunocompromised individuals without informing families, described as neglectful. The facility is accused of firing employees who speak out about problems. The check-in kiosk is reported as small and difficult to use, especially for those with vision problems.Medilodge Mount Pleasant in Michigan elicits a strikingly split set of impressions from residents, families, and visitors. On one hand, there is a steady stream of praise for certain departments, staff members, and moments of compassionate care. On the other hand, a large number of accounts center on safety concerns, management decisions, and what many perceive as a misalignment between resource allocation and direct patient care. Taken together, the sentiment reads as a facility that can deliver solid care in some areas and falter badly in others, with experiences seemingly highly variable by unit, shift, and time.
Safety and medical care emerge as the most consistently troubling themes for a sizable portion of reviewers. Multiple accounts describe dangerous incidents or near-misses, including a resident who was allegedly dropped from a Hoyer lift and sustained shoulder injuries after being left "back down and head first" from about five feet. In these cases, residents and family members claim that attempts to address the problem were met with dismissiveness, and one reviewer recounts being told there was nothing that could be done about the incident. Other complaints center on medical management: medications being mismanaged or not listened to by doctors, and a sense that concerns raised by residents or families are not adequately heard or acted upon. There are also allegations that the facility did not inform families about room assignments during COVID-19, placing a person with a compromised immune system in proximity to someone with active infection, which reviewers view as another serious safety lapse. Some reviewers explicitly label those in the medical staff - citing doctors by name and accusing them of lying - while others emphasize that the nursing and CNA teams, despite their kindness and effort, feel hamstrung by the system and budget decisions.
Behind these patient-safety worries lies a broader critique of how the facility is run and funded. Several posters frame Medilodge Mount Pleasant as a for-profit operation where cost-cutting and non-essential expenditures take precedence over patient-centered care. There are pointed observations about the allocation of funds to items and programs seen as optional rather than essential, and a belief that such choices have tangible negative effects on care quality. The sense of financial calculus guiding daily operations is joined by allegations that staff who speak up about problems are sometimes dismissed or retaliated against, creating a climate where staff may fear raising concerns. In this context, the management figure frequently named is a supervisor or manager (identified as Bobbie by some), whose retraining of staff is described as having failed to translate into improvements in patient outcomes or safety. The impression is of a system where good intentions by individual staff members collide with a broader, less responsive administrative framework.
Amidst the criticisms, there are clearly positive voices who highlight the strengths of Medilodge Mount Pleasant. Many reviewers laud the behavior and dedication of the on-site therapy teams, maintenance crews, activities staff, housekeeping, and transportation personnel. Patients and families repeatedly commend the CNA and nursing staff for being kind, caring, compassionate, and capable in their day-to-day interactions. Several accounts describe staff taking time to engage residents in meaningful and respectful ways, and there are many mentions of facilities that appear clean, well-maintained, and conducive to a comfortable environment. Positive anecdotes emphasize staff who go above and beyond in care, as well as the warmth and welcoming tone noted by visitors and relatives. In therapy and rehab contexts, some patients report progress and appreciation for the therapeutic staff who helped them regain function and confidence after surgeries or illnesses. The overall sense from these accounts is that when the right people are in the right roles, Medilodge Mount Pleasant can deliver genuinely supportive and effective care.
The day-to-day lived experience inside the building also features a mix of other observations. A number of reviews point to practical conveniences that residents and families appreciate: patient check-in processes that, while described as having small glitches (such as an "incredibly small" or text-heavy self-check-in kiosk), are generally seen as workable and helpful; staff who are described as courteous and approachable; and a facility that is, by many accounts, clean and organized. Yet even here, caveats appear: some reviewers report ongoing concerns about meal quality and overall kitchen performance, with remarks that the food and dining experience sometimes resemble jail fare rather than what one might expect in a modern care setting. Moreover, there are multiple references to staffing shortages or inconsistent coverage, which critics interpret as contributing to slower responses or gaps in care, especially during busy times.
Time has clearly added layers of complexity to the narrative. A particularly telling thread is an addendum from July 31, 2025, in which the author states they remain in the facility but that conditions have not improved and have, in some cases, worsened. This post also notes that the person was ultimately moved to a home setting in September 2024, and reflects a transition that reshaped ongoing perceptions of care quality. Another update from May 2025 admits a shift in viewpoint: "I don't feel the same way anymore," acknowledging that early impressions were formed at a point when the facility's operations and tone were different. Across these updates, readers detect a belief that positive experiences can coexist with serious concerns, and that perceptions may evolve as families navigate transitions, changes in staff, and shifts in management emphasis.
In sum, the portrait of Medilodge Mount Pleasant is not one of a uniformly excellent or uniformly deficient facility. Instead, it presents a highly polarized landscape: dedicated, compassionate care delivered by many nurses, CNAs, and therapists in certain departments, paired with persistent concerns about safety incidents, documentation lapses, medication management, and the prioritization of budget considerations over patient care. The facility appears capable of creating meaningful, positive experiences - for example, when caring staff - while simultaneously facing criticisms about governance, communication, and safety that some residents and families view as serious enough to warrant caution. For anyone considering care at this location, the recurring themes suggest evaluating specific departments, speaking with current residents and families about their day-to-day experiences, and staying attentive to safety and communication practices as part of an informed decision.
104 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Medilodge Of Mt Pleasant in Mount Pleasant, MI is an assisted living community that provides residents with a wide range of amenities and care services to ensure their comfort and well-being.
Residents can enjoy the convenience of having a beauty salon on-site, as well as access to cable or satellite TV for entertainment. The community also offers community-operated transportation for those who need assistance getting around, along with a computer center for staying connected.
Dining options are abundant, with a spacious dining room where residents can enjoy restaurant-style meals prepared by the staff. Special dietary restrictions can be accommodated, including diabetes diets.
The community offers numerous spaces for relaxation and recreation, including a fitness room and a gaming room. Residents can also take advantage of the beautiful garden and outdoor space. There is a small library available for reading enthusiasts.
Housekeeping services are provided to ensure that residents have a clean and tidy living environment. Move-in coordination is also available to assist new residents in settling into their new homes.
For residents' convenience, private bathrooms are included in each living unit. Telephone service is provided, along with Wi-Fi/high-speed internet access.
In terms of care services, Medilodge Of Mt Pleasant offers 24-hour call systems and supervision to ensure the safety of residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is available. Medication management is provided to help residents stay on top of their medications.
The community also has a mental wellness program in place to support the emotional well-being of residents.
Transportation arrangements can be made both for non-medical purposes and for doctors' appointments. A wellness center is available on-site for keeping up with personal health goals.
Outside of the community, there are several amenities within close proximity. There are cafes, parks, pharmacies, physicians' offices, restaurants, hospitals, places of worship nearby that provide convenience and accessibility for residents and their families.
Overall, Medilodge Of Mt Pleasant in Mount Pleasant, MI offers a range of amenities and care services to ensure that residents receive the support they need while enjoying a comfortable and fulfilling lifestyle.
Medilodge Of Mt Pleasant is located at 1524 Portabella Road, Mount Pleasant, MI 48858 in Midland County, Michigan
Medilodge Of Mt Pleasant on seniors.fyi includes 5 photos including images showing interior, decor, windows, dining, bedroom, exterior, landscaping, tree, and more.
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