West Hickory Haven in Milford, MI
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3310 West Commerce Road, Milford, MI 48380
For more information about senior living options: (844) 490-3973
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West Hickory Haven is a wonderful, clean, and caring community facility. Its staff are caring and know each resident by name. The residents are well cared for and loved by the staff. West Hickory Haven is a great place for living and worth more than five stars. The staff are very friendly, compassionate, and attentive to patients and their needs. It's hard to find a wonderful place like this anywhere. West Hickory Haven is a hidden gem that will win over your heart. The facility is cozy and staffed by very caring and loving personnel. The activities director and her team are patient and friendly and genuinely care about the residents. Jerry in maintenance and the rest of the support staff are fantastic and always there when needed. The doctors, nurses, aides, and therapy staff provide excellent care with compassion. The staff are all very nice, attentive, and keep the building clean and welcoming.
They describe the facility as dirty and poorly maintained, with personal items going missing. They say the staff do not take proper care of residents, and the administration fails to do their jobs, sometimes blaming the family. They would not recommend West Hickory Haven for a loved one. They report very neglectful staff and poor communication, including long delays for pain medication. They note severe understaffing, with about 22 patients per nurse and only one aide. They refer to the place as the devils den and warn others not to bring their loved ones there. They mention discharge problems and lack of notice, with disorganized handling of transitions.West Hickory Haven in Milford, MI, is best suited for families seeking a small, home-like skilled-nursing environment where caregivers know residents by name and daily life centers on relationships, activity engagement, and steady rehab progress. The community tends to deliver consistent, compassionate care from long-tenured staff, with a clear emphasis on social programming and a sense of belonging. It works well for seniors who prefer a cozy setting over a large campus and for families that value hands-on attention, accessible staff, and meaningful visits that feel personal rather than transactional.
Those evaluating options should also consider that this facility may not be the first choice for families prioritizing pristine cleanliness, airtight administrative oversight, or uniformly rapid responses to concerns. If the priority is spotless environments, consistently perfect housekeeping, and a culture of absolute transparency in billing and follow-up, alternatives with stronger, more visible QA processes may be a better fit. For residents needing very strict medication timing, flawless discharge planning, or worry-free handling of personal belongings, it pays to compare with other communities that demonstrate steady, documented performance in those areas.
On the positive side, West Hickory Haven earns consistent praise for empathetic staff, personal attention, and an active calendar of resident-centered programs. Families repeatedly note that aides, nurses, and activity staff know residents by name, celebrate milestones, and keep people engaged through a robust rehab and activity program. The smaller, cohesive atmosphere translates into more one-on-one time, and therapy teams are described as capable and supportive. The presence of practical amenities - an in-house transportation van and a resident council - further enhances the sense that this is more than just a nursing home, but a community where residents feel valued and connected. When staffing remains stable, these strengths often translate into tangible improvements in daily life and mood for residents.
However, a sizable portion of reviews cannot be ignored, and they outline real risks that must be weighed. Some families report cleanliness and odor issues, missing personal items, and inconsistent administrative follow-up that undermines trust. Others recount medication delays, painful gaps in pain control, and problematic discharge experiences. There are grave individual accounts tied to understaffing, high patient-to-nurse ratios, and, in some cases, perceived mismanagement by administration. These narratives emphasize the importance of rigorous on-site evaluation, direct conversations with the medical and administrative teams, and a careful review of current care plans, incident logs, and response times before making a commitment.
To decide, families should anchor the choice to a clear set of priorities. If meaningful social engagement, reliable rehab, and a warm, known-staff environment top the list, West Hickory Haven can deliver strong value - especially when tours reveal consistent cleanliness, well-maintained spaces, and an active, supportive activities team. If cleanliness, assured medication delivery, and proactive, consistent family communication are non-negotiables, approach with heightened diligence: observe a shift, request to meet the director or charge nurse, and compare experiences across several days. Verify how belongings are handled, how maintenance issues are resolved, and how transitions - especially Medicaid or private-pay arrangements - are managed by the admissions team.
Bottom line: West Hickory Haven is a strong fit for families who prize warmth, connection, and active engagement, backed by a caregiving team capable of daily compassion and rehab progress. It is less ideal for those who cannot tolerate occasional cleanliness lapses, administrative gaps, or delayed medications - issues that surface in some reviews and require proactive scrutiny. For the right family, a thorough on-site evaluation - asking pointed questions, meeting frontline staff, and reviewing a current care plan - can confirm that the balance of strengths aligns with the loved one's needs. If doubt persists, exploring alternatives with tighter operational discipline - without sacrificing the personal touch evident in many West Hickory Haven stories - will ensure the best fit.
101 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.West Hickory Haven is a premier assisted living community located in the charming town of Milford, MI. This vibrant community offers a wide range of amenities and care services to ensure that residents have everything they need to live comfortably and independently.
The community features a beauty salon where residents can get pampered and feel their best. Cable or satellite TV is available in each apartment, allowing residents to stay connected to their favorite shows and movies. Community-operated transportation is provided for residents who need assistance getting around town.
For those who enjoy staying connected online, there is a computer center with Wi-Fi/high-speed internet access available. The dining room offers restaurant-style dining experiences with delicious meals prepared by skilled chefs. Residents can also enjoy the beautiful outdoor space, including a garden where they can relax and take in the fresh air.
Housekeeping services are provided to ensure that residents have a clean and comfortable living environment. Each apartment is fully furnished and has a private bathroom for added convenience. Move-in coordination is available to make the transition as seamless as possible.
Residents can stay active and healthy with access to the fitness room and wellness center. There is also a gaming room for entertainment purposes and a small library for those who love reading.
Care services at West Hickory Haven include 24-hour call system and supervision for added peace of mind. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management is also available to ensure that residents take their medications on time.
Special dietary restrictions are catered to, including diabetes diet options. Meal preparation and service are provided, ensuring that residents receive nutritious meals throughout the day.
The community offers various activities to keep residents engaged and entertained. Concierge services are available for any assistance needed. Fitness programs promote physical well-being, while planned day trips allow residents to explore new places. Resident-run activities give individuals an opportunity to participate actively within the community.
West Hickory Haven is conveniently located near cafes, parks, pharmacies, physicians, restaurants, and places of worship, providing residents with easy access to essential amenities and services.
With its extensive amenities and personalized care services, West Hickory Haven is the perfect choice for seniors looking for a vibrant and supportive assisted living community in Milford, MI.
This part of Milford, Michigan offers a convenient location with easy access to essential services such as physicians, pharmacies, restaurants, and cafes all within a short driving distance. The area is also home to several parks, providing opportunities for outdoor recreation and relaxation. There are places of worship nearby for spiritual fulfillment and hospitals for medical needs. Additionally, there is a movie theater available for entertainment. Overall, this part of Milford provides a well-rounded environment for senior living with necessary amenities nearby.
West Hickory Haven is located at 3310 West Commerce Road, Milford, MI 48380 in Oakland County, Michigan
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