Borgess Gardens

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  • Interior

    A cozy living room with a sofa, chairs, and a lamp by the window.

  • Building

    A drive-thru building with a pitched roof illuminated by sunlight.

  • Architecture

    Aerial view of a series of connected buildings with distinct rooftop layouts.

  • Bedroom

    A neatly arranged hospital room with a bed and television.

  • Trees

    Aerial view of a large building surrounded by a parking lot and greenery.

  • Windows

    A quiet courtyard with benches, chairs, and a surrounding building exterior.

  • Dining

    An empty dining area with tables and chairs arranged in a well-lit, modern setting.

  • Kitchen

    A modern kitchen with wood cabinets and a central island, featuring recessed lighting.

  • Lighting

    A long, well-lit hallway with windows on one side.

  • Outdoor

    A sunny patio area with blue umbrellas and outdoor furniture.

  • Patio

    A sunny patio with blue umbrellas and seating arrangements.

  • Bathroom

    An accessible bathroom with a sink, toilet, and safety grab bars.

  • Library

    A cozy library corner with bookshelves filled with a variety of books.

  • Healthcare

    A nurse in teal scrubs assists an elderly person.

Borgess Gardens

3057 Gull Road, Kalamazoo, MI 49048

For more information about senior living options: (844) 490-3973

1.2 from 6 reviews
5 stars
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4 stars
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3 stars
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    Overall Review of Borgess Gardens

    Pros

    • pro She is now moving around and better than ever.
    • pro She is now home with us and doing well.

    Cons

    • pro They describe the facility as horrible, with phones not working and no one answering.
    • pro They allege staff ignore calls and do not follow physicians' orders for medications or wound care.
    • pro They warn others not to take their family member there.
    • pro They say staff mocked patients' families and mixed up patients, delaying help.
    • pro They report patients being left in urine for hours and not receiving proper movement or therapy.
    • pro They claim medications were left unattended on bedside tables or not given at all.
    • pro They state doctors and hospitals could not reach anyone at the facility, even during hospital communications.
    • pro They accuse the facility of bedsores due to neglect and of unsafe use of a Hoyer lift (one operator instead of two).

    Review

    There are multiple very troubling accounts surrounding Borgess Place, including references to a facility that appears to have operated under a name change and a pattern of care that left patients and their families distressed, frightened, and, in some cases, endangered. Several reviewers describe a loved one who had just undergone major surgery and needed assistance with basic activities like getting to the bathroom, yet the care provided was scant and inconsistent. One family member was released after only a few days because the patient could not independently use the bathroom, had barely received a measurable amount of physical therapy, and was kept in a diaper the entire time. The reviewer laments that they wouldn't even trust their pet pig to be cared for there, emphasizing the level of perceived neglect, including the claim that clothes were stolen from their loved one.

    A common thread across the complaints is a profound breakdown in communication. Numerous reviewers report that phones at the facility did not work, that there was no option to leave a voicemail, and that staff did not answer calls or respond to patients seeking help. This lack of responsiveness extended beyond the facility to outside parties as well; doctors, hospitals, and even the sending hospital (Borgess Hospital) reportedly could not reach staff at Borgess Place. The failure to facilitate call-outs and to respond promptly to urgent needs left families feeling helpless and cut off from their loved ones when they needed updates or assistance the most.

    Medication errors and lapses in standard care are described in a number of accounts. Reviewers describe medications being given and then left on bedside tables, with their loved ones unaware that they had been given or had missed doses. In some cases, medications were found on the patient's bed or clothing after they had dropped them, suggesting a lack of proper supervision and verification. One account claims a breathing treatment was not administered, only to be complied with after EMS arrived - highlighting a broader pattern of neglect that family members say could have had serious consequences for someone already dealing with severe health issues like COPD, heart failure, and kidney problems.

    There are pointed allegations of neglect in daily care routines. One patient, fully coherent and ambulatory enough to need assistance but not full mobility, was reportedly left in their own urine for two hours. Call buttons were pressed and ignored, with staff claiming to have "hung up" on calls or to be joking about the patients' families, a practice that one reviewer described as deeply disrespectful. The combined effect, according to these reviews, was a lack of proper movement therapy, delays in rehabilitation, and fluid buildup that could have been prevented with timely intervention and consistent therapy - an especially bitter outcome given that this patient was recovering from major surgery and needed ongoing, attentive care.

    Discharge practices were also called into question. One review describes a mother being discharged from rehabilitation not because she had met goals or received adequate care, but seemingly because progress had stalled and the facility did not give her time or appropriate rehabilitation to improve. The reviewer recounts transferring her mother to another facility, Alamo, where she reportedly recovered more fully and began moving around again - an outcome contrasted starkly with the prior experience. The tone of relief at the successful transfer is palpable, underscoring the perceived failure of the original facility to support a vulnerable patient through a critical recovery period.

    There are additional accusations that compound the sense of danger and mismanagement. A reviewer alleges that the facility changed its name from Borgess Place during a specific period in 2023 and that a loved one suffered numerous bedsores as a direct result of negligence. They claim improper use of a Hoyer lift by one person instead of two, which by state law is required, bringing into focus concerns about safety protocols and the physical handling of patients. The combination of bedsores and hazardous transfer methods is described as placing patients at imminent risk of serious harm.

    Overall, the tone across the reviews is one of deep disappointment and alarm. The facility is portrayed as unresponsive to calls for help, negligent in medication administration and wound care, and dismissive in its treatment of patients and the concerns of their families. The accounts culminate in a strong warning to others: do not entrust your loved ones to this place. Reviewers express a determination to pursue formal complaints with the state, seeking accountability and highlighting experiences that, in their view, amounted to neglect and endangerment. The sentiment ranges from heartbreak and frustration to a resolute insistence that such care environments be scrutinized and, where necessary, shut down.

    Features

    Housing

    • 101 resident community capacity 101 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Kalamazoo County (5 miles away) Kalamazoo County (5 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Borgess Gardens in Kalamazoo, MI is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community is equipped with a beauty salon for personal grooming needs and provides cable or satellite TV for entertainment. Community operated transportation is available for easy accessibility to nearby locations, including doctors' appointments.

    For those who enjoy technology, there is a computer center with high-speed internet access, as well as Wi-Fi throughout the community. Residents can also enjoy fully furnished private accommodations with their own bathrooms and kitchenettes. Housekeeping services ensure that the living spaces are always clean and tidy.

    Borgess Gardens offers various dining options, including restaurant-style dining with special dietary restrictions taken into consideration. A small library provides opportunities for intellectual enrichment, while a gaming room and outdoor space allow for recreation and relaxation. The fitness room and wellness center offer opportunities for physical activity and maintaining overall health.

    Care services provided include 24-hour call system and supervision to ensure residents' safety at all times. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers, providing personalized care based on individual needs. Medication management ensures that medications are properly administered.

    To enrich residents' lives further, Borgess Gardens offers a mental wellness program to support emotional well-being. Planned day trips, resident-run activities, and scheduled daily activities provide ample opportunities for socialization and engagement within the community. Concierge services cater to individual needs while facilitating access to various amenities.

    The location of Borgess Gardens offers convenience with two cafes, one park, 13 pharmacies, 33 physicians, 30 restaurants, one transportation service provider, four places of worship nearby making it easy for residents to access essential goods and services within their community. Additionally,nine hospitals are also located in close proximity ensuring prompt medical care if needed.

    Borgess Gardens strives to provide a comfortable and vibrant living environment that promotes independence and overall well-being for its residents.

    Nearby Places of Interest

    Physicians

    • Borgess Spine (0 miles)
    • Bronson Family Medicine - Shaffer St (0.9 miles)
    • Ronald L. Vanderlugt MD (0.9 miles)
    • Borgess Internal Medicine (1 miles)
    • Kalamazoo Cardiology (1 miles)
    • The Surgical Group (1 miles)
    • Borgess Emergency Trauma and Immediate Care (1 miles)

    Places of Worship

    • Temple Baptist Church (0.9 miles)
    • Haven Reformed Church (1.9 miles)
    • Milwood United Methodist Church (4.3 miles)
    • Second Christian Reformed Church (4.4 miles)
    • Westwood Christian Reformed Church (5.1 miles)

    Restaurants

    • Ten Ten (0.9 miles)
    • Bangkok Flavor (1.1 miles)
    • McDonald's (1.3 miles)
    • North 11 (1.4 miles)
    • Arby's (1.7 miles)
    • Lee's Famous Recipe Chicken (1.7 miles)
    • Applebee's (1.8 miles)

    Hospitals

    • North Pro (0.9 miles)
    • Ascension Borgess Hospital - Brain and Spine Institute (1.1 miles)
    • Borgess 3 North (1.1 miles)
    • Borgess Medical Center (1.1 miles)
    • Borgess 1 North (1.1 miles)
    • Textile Systems (2 miles)
    • Bronson Hand & Elbow Surgery Specialists (2.8 miles)

    Pharmacies

    • Gull Point Pharmacy (1.4 miles)
    • Meijer Pharmacy (1.5 miles)
    • Suburban Home Town Ltc (1.6 miles)
    • Suburban Drug (1.6 miles)
    • Walgreens (1.6 miles)
    • Park Street Market (2.6 miles)
    • Park Street Pharmacy (2.6 miles)

    Cafes

    • Starbucks (1.5 miles)
    • Brite Eyes Brewing Co. (3.2 miles)

    Transportation

    • Amtrak (2.5 miles)

    Parks

    • Bronson Park (2.8 miles)

    Frequently Asked Questions

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