Borgess Gardens in Kalamazoo, MI
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3057 Gull Road, Kalamazoo, MI 49048
For more information about senior living options: (844) 490-3973
She is now moving around and better than ever. She is now home with her family and doing well. The family expresses thanks to Alamo. The staff complied after EMS arrived.
The facility is described as horrible, with nonfunctional phones, no one answering, and no option to leave a voicemail. Staff are said to be unresponsive to patients' calls for help, with families and physicians unable to reach anyone. Medications are reported to be left on bedside tables, with patients not knowing they were given, and meds found on beds or clothes after being dropped. A patient is described as neglected, not receiving a breathing treatment until EMS arrived. The facility is said to have discharged a patient from rehabilitation without progress or adequate time to rehabilitate, after which the patient improved only after moving to another facility. Bedsores are attributed to improper handling, including using a Hoyer lift with only one person instead of two. Staff are described as ignoring calls and joking about patients' family members, claiming they thought they had hung up. A patient is said to have sat in their own urine for two hours due to a lack of proper movement or therapy, with calls left unanswered for hours.This community is best suited for families that can supervise care closely and tolerate minimal rehabilitation, because the pattern in the reviews shows serious gaps in basic safety, responsiveness, and medical oversight. In practice, Borgess Gardens demands daily family involvement to catch problems early, and even then care has proven inconsistent. It should be considered only when there are no better options locally and when a dedicated family member is prepared to monitor every aspect of daily care and be ready to intervene quickly.
Those evaluating options should explicitly note who may want to consider alternatives. Any loved one who needs reliable medication management, regular skilled therapy (OT/PT), wound care, respiratory support, or consistent nursing judgment should look elsewhere. Families with high needs for timely response to calls, immediate staff action, or medical oversight will likely find this facility unsuitable. If the ability to communicate with clinicians and get staffed help on an exact schedule is non-negotiable, Borgess Gardens warrants avoidance in favor of facilities with transparent staffing, documented protocols, and proven responsiveness.
Pros, if any, do not meaningfully offset the strongest concerns. The few references to "therapy" or stabilization are overwhelmed by reports of neglected calls, missed medications, and limited or inconsistent rehabilitation. Even when basic activities of daily living are the supposed focus, there is little evidence of reliable therapeutic momentum or follow-through. Families should not count on sustained progress or timely clinician input; the impression left is of intermittent attention at best and deliberate neglect at worst. In short, any potential benefit from short-term therapy is erased by pervasive safety and communication failures.
The most gripping cons are concrete and alarming. Residents were left in their own urine for hours, and one account describes a patient who was not monitored during medication administration, with pills found on the bed and clothes. Call buttons were ignored for extended periods, and families were told to expect delays or no response at all. Communication breakdowns extended to Doctors and hospitals unable to reach staff, with serious implications for urgent needs such as breathing treatments or post-operative care. Allegations of bedsores from improper handling, inadequate two-person transfers for equipment like Hoyer lifts, and even the facility's name change hint at systemic governance problems and inconsistent adherence to state-required standards. The combination of bedside neglect, medication lapses, and dismissive staff attitudes creates an environment where safety concerns eclipse any potential comfort or social benefit.
For families actively comparing options, enforce a rigorous evaluation plan. Schedule independent tours with current residents and families, request detailed care plans, and verify daily nurse-to-resident ratios, on-site therapy availability, and policy for responding to urgent calls. Inquire about incident reporting, corrective actions, and any recent state inspections or sanctions. If choosing Borgess Gardens, insist on specific guarantees: 24/7 RN or LPN coverage, guaranteed timely medication administration, documented therapy sessions, and a clear protocol for hospital transfers. That reality check should be paired with contingency plans - alternatives prepared in advance and a clear path for early relocation if care deteriorates.
In the end, the decision favors seeking other options first. Borgess Gardens presents significant risks that outweigh any ambiguous benefits. If family oversight cannot be sustained, the likelihood of ongoing safety concerns increases, and the emotional and practical cost of fighting systemic gaps rises quickly. The recommended path is to pursue facilities with proven care standards, reliable communication systems, and transparent, enforceable care plans. If Borgess Gardens is on the table, approach with a non-negotiable demand for safety metrics, and be ready to move promptly when standards fail to meet professional expectations.
101 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kalamazoo County (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Borgess Gardens in Kalamazoo, MI is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community is equipped with a beauty salon for personal grooming needs and provides cable or satellite TV for entertainment. Community operated transportation is available for easy accessibility to nearby locations, including doctors' appointments.
For those who enjoy technology, there is a computer center with high-speed internet access, as well as Wi-Fi throughout the community. Residents can also enjoy fully furnished private accommodations with their own bathrooms and kitchenettes. Housekeeping services ensure that the living spaces are always clean and tidy.
Borgess Gardens offers various dining options, including restaurant-style dining with special dietary restrictions taken into consideration. A small library provides opportunities for intellectual enrichment, while a gaming room and outdoor space allow for recreation and relaxation. The fitness room and wellness center offer opportunities for physical activity and maintaining overall health.
Care services provided include 24-hour call system and supervision to ensure residents' safety at all times. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers, providing personalized care based on individual needs. Medication management ensures that medications are properly administered.
To enrich residents' lives further, Borgess Gardens offers a mental wellness program to support emotional well-being. Planned day trips, resident-run activities, and scheduled daily activities provide ample opportunities for socialization and engagement within the community. Concierge services cater to individual needs while facilitating access to various amenities.
The location of Borgess Gardens offers convenience with two cafes, one park, 13 pharmacies, 33 physicians, 30 restaurants, one transportation service provider, four places of worship nearby making it easy for residents to access essential goods and services within their community. Additionally,nine hospitals are also located in close proximity ensuring prompt medical care if needed.
Borgess Gardens strives to provide a comfortable and vibrant living environment that promotes independence and overall well-being for its residents.
Borgess Gardens is located at 3057 Gull Road, Kalamazoo, MI 49048 in Kalamazoo County, Michigan
Borgess Gardens on seniors.fyi includes 19 photos including images showing interior, windows, healthcare, building, patio, bedroom, bathroom, architecture, and more.
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Interior
Building
Architecture
Bedroom
Trees
Windows
Dining
Kitchen
Lighting
Outdoor
Patio
Bathroom
Library
Healthcare
