Boulder Park Terrace
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14676 West Upright, Charlevoix, MI 49720
For more information about senior living options: (844) 490-3973
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The staff is extremely caring and professional. Her care has been outstanding. Boulder Park has the highest recommendation. The staff treated him like family. The company provides the best care. He experienced wonderful and loving care from the staff at Boulder Park. Their mom's care has been outstanding.
The boss's tone can be so damaging that others disengage from the topic. Admissions were unable to care for her. The facility is described as the worst place for a loved one, with care not trusted to provide good care. The experience was the worst; communication was non-existent and staff were incompetent. Peri care was horrible and patients were not cleaned after incontinence. A raging infection took over a week to be tested. Food was mostly inedible. Call lights often took 30 minutes or longer to respond. Showers occurred only once a week; bedding was dirty and food was bad.These accounts illuminate a landscape where elder care can feel like a hopeful promise one moment and a disappointing reality the next. Across the voices, the same facility - Boulder Park in one thread of the conversation - appears as both a place some families praise for warmth and compassion and a place others describe as neglected, disorganized, and unsafe. The undercurrents in these experiences reveal how critical tone, communication, and everyday habits are when loved ones rely on others to provide care, and how quickly trust can erode when expectations aren't met.
One family recounts a troubling sequence around the admissions process. An evaluation was performed at home where a mother appeared to be a fit for care, yet days later the family was asked to make alternate arrangements. When they tried to prepare her belongings, they encountered a confusing response from the admissions team, who seemed to interpret their actions through the lens of their own concerns rather than the family's needs. The perception was that the BOSS-like tone - someone who sets the rules and expectations - had created a climate where questions were discouraged and the outcome was framed as a loss for the family rather than a shared decision. The result felt like a misalignment that could have long-term consequences for trust and future care decisions.
Another account amplifies concerns about day-to-day operations and clinical competence. The review describes a cascade of problems: non-existent communication, staff incompetence, and specific medical tasks mishandled - an RN unable to perform a straight catheter, an inability to perform a bladder scan, and inadequate peri-care after incontinence. The reviewer paints a picture of a facility where basic needs and safety were not consistently met, with infection that progressed before tests were completed, and food that was described as inedible. Call bells went unanswered for long stretches, further underscoring a sense of neglect. Taken together, these details create an impression of a setting where patients' fundamental needs could be delayed or ignored, with serious implications for well-being.
Not all experiences, however, follow this script. One reviewer offers a contrasting view, praising the kindness and professionalism of the staff who cared for a mother-in-law. The narrative here is warm and grateful, emphasizing empathy and competence and suggesting that positive interactions and reliable care were available and meaningful. In another thread, the sentiment is equally glowing for a company more broadly, with a claim that the care provided to a loved one, who has moved through different living arrangements since 2020, has been outstanding. Expressions of gratitude like "the best care you can get" and "thank you" reflect a strong sense of relief and satisfaction when things align with expectations.
The conversation also touches on practical barriers that can frustrate families seeking information. One reviewer requested a contact email for a relative but found no accessible address, highlighting administrative gaps that complicate communication at a time when families need clear, direct lines of contact. This kind of logistical friction - hard-to-find emails, unclear procedures, and slow responses - can exacerbate emotional stress and cloud perceptions of care quality, even when personal experiences with caregivers might vary.
A grim thread runs through several entries about daily life in the facility: showers only once a week, dirty bedding, and poor food. The tone here is unequivocally negative, with strong language about hygiene and basic assistance. Statements about insufficient showers, unclean rooms and blinds, and sheets that aren't changed evoke a picture of conditions that feel outdated and inadequate for residents who rely on staff for basic dignity and health support. When these observations sit alongside other accounts of care that are praised, they underscore how quickly the overall impression shifts with small but meaningful differences in routine, responsiveness, and environmental cleanliness.
There are also deeply personal, emotionally charged memories that color the narrative. One reviewer describes a grandmother who never received the care she deserved, a painful reminder of why families seek better options for their loved ones. The grief and anger in such statements are a powerful signal of unmet expectations and a call for accountability. In contrast, another family member speaks of years of "wonderful and loving care" and a staff that treated a brother like family, ending with a strong endorsement. These juxtaposed memories illustrate how varied experiences can be even within the same facility - how individual staff, shifts, and moments can tilt the balance toward trust or toward devastation.
Taken together, the threads present a complex portrait. Some families experience thoughtful, compassionate care, clear communication, and professional staff who respect residents and respond promptly to needs. Others encounter gaps in safety, hygiene, and responsiveness that erode confidence and cast doubt on whether the environment truly supports healing and comfort. The recurring themes - tone and leadership style, reliability of communication, diligence in hygiene and basic care, and consistency across staff and shifts - appeal to a universal truth in elder care: the difference between good and bad care often hinges on everyday practices, transparent information, and a respectful, patient-centered approach.
Ultimately, these narratives invite a careful, critical eye when choosing care for a loved one. They highlight that perfect consistency may be rare, but consistent, person-centered communication and reliable, hygienic, attentive care are the benchmarks families should seek. The mix of praise and critique serves as a reminder to prospective families to ask pointed questions, observe outcomes across several days or weeks, and weigh the intangible factors - the trust, the tone, and the sense of being truly looked after - alongside the tangible ones like cleanliness, response times, and medical oversight. In the end, the goal remains clear: a setting where dignity, safety, and compassion are not just ideals, but everyday realities for every resident.
70 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Boulder Park Terrace is a premier assisted living community located in the beautiful town of Charlevoix, MI. Our community offers a wide range of amenities and care services to ensure that our residents feel comfortable, safe, and happy.
For the convenience and enjoyment of our residents, we offer a beauty salon where they can get pampered and feel their best. They can also enjoy their favorite shows and movies with cable or satellite TV in their private rooms. Our community operated transportation allows residents to easily visit nearby attractions or run errands.
We understand the importance of technology in modern life, which is why we provide a computer center with Wi-Fi/high-speed internet access for our residents to stay connected with loved ones or pursue their interests online. Additionally, our fitness room ensures that our residents can maintain an active lifestyle and stay healthy.
At Boulder Park Terrace, we pride ourselves on providing a fully furnished living space for each resident. Our spacious dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our experienced staff. Special dietary restrictions are accommodated to ensure everyone's needs are met.
To encourage socialization and entertainment, we have a gaming room where residents can play cards or board games with friends. A small library provides opportunities for reading and relaxation. Scheduled daily activities keep our residents engaged and entertained throughout the day.
The well-being of our residents is important to us, which is why we offer assistance with activities of daily living such as bathing, dressing, and transfers. We also have 24-hour call systems and supervision to ensure the safety of all residents. Medication management and diabetes diet support are provided by trained staff.
Convenience is key at Boulder Park Terrace - parks, pharmacies, physicians' offices, restaurants, places of worship, transportation options, and hospitals are all conveniently located nearby.
Overall, Boulder Park Terrace provides a warm and welcoming environment for seniors who require some assistance but still want to live an independent and fulfilling life. Our dedicated staff ensures that each resident receives personalized care and attention, making our community the perfect place to call home.
Boulder Park Terrace is located at 14676 West Upright, Charlevoix, MI 49720 in Charlevoix County, Michigan
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