Ely Manor

Pros

• The staff, including aids and nurses, were kind and compassionate during their stay.
• Management and the Administrator made personal visits to check on the care of patients.
• The food provided was excellent and received positive feedback.
• The private rooms were large and well-maintained, showing significant improvements since 2012.
• The hair salon at the facility offered outstanding service, with a talented stylist.

Cons

• The reviewer felt that their expectations were poorly managed and that the staff, particularly Morgan and Nicole, were unprofessional and loud.
• Nurses were difficult to access for medication administration, leading to frustration.
• During a critical time when the reviewer’s mother was dying, maintenance interrupted by unplugging her oxygen without consideration for her condition.
• The reviewer experienced issues with stolen personal items belonging to their mother.
• They reported being cold for four days and received insufficient assistance until they complained to the main office.
• The food quality was criticized, with meals described as inedible or lacking in variety and taste.
• There was a failure in communication regarding necessary COVID test results before surgery, potentially jeopardizing care.
• The television in the room did not work well, adding to dissatisfaction with the overall stay.

Review

The experiences shared by patients and their families in the reviews highlight a stark contrast in quality of care, comfort, and overall satisfaction at a specific healthcare facility. While some individuals recount distressing incidents that reflect poorly on the staff and management, others describe an environment characterized by kindness, compassion, and significant improvements over time.

A common concern among several reviewers was the cleanliness of patient rooms and personal belongings. One family described their frustration when they found their loved one’s room in disarray, raising expectations that were sadly unmet. They noted how items frequently disappeared from their mother’s possession, including clothes, glasses, and other personal effects. This lack of attention to personal belongings seemed to contribute to an overall sense of neglect within the facility. Furthermore, during a particularly distressing time—the dying moments of their loved one—staff members intruded on this final experience with little regard for privacy or comfort; maintenance personnel even unplugged necessary medical equipment for unrelated tasks.

Additionally, many patients reported difficulties related to medication administration. A relative expressed disappointment at having to chase after nurses frequently just to ensure that medications were delivered on time. Such deficiencies in care could exacerbate feelings of anxiety during already stressful situations for both patients and families alike. A significant promise made regarding private rooms equipped with comforts during end-of-life care also fell through; instead of a peaceful environment conducive to saying goodbye, disruptions occurred that heightened stress levels instead.

Comfort did not extend into other aspects of hospital life either. Several reviews mentioned unsatisfactory room temperatures—with one patient enduring four days in cold conditions before being moved upon escalating their concerns—to further enhance discomfort in an already challenging situation. Food quality proved equally disappointing: meals ranged from bland options like plain rice paired with salty potato chips to burnt grilled cheese sandwiches that were unappetizing enough to warrant returning them entirely.

In stark contrast to these negative experiences were those who had undeniably positive encounters within the same facility. Many highlighted the kindness and compassion exhibited by staff members—nurses, aides, physical therapists all received praise for their attentive care regardless of shortcomings elsewhere in the institution’s operations. Other reviewers remarked on personalized visits from management that fostered an atmosphere where patients felt valued as individuals rather than mere numbers or beds filling space.

Furthermore, there was appreciation for recent upgrades made since 2012 which transformed private rooms into spacious havens more suited for modern healthcare needs while maintaining cleanliness—a refreshing shift acknowledged by grateful visitors. The food offering also received accolades as being excellent compared to previous accounts detailing dissatisfaction—showcasing significant improvement efforts aimed at enhancing patient experiences holistically rather than merely focusing on clinical aspects alone.

Finally, unique services like the hair salon within the facility drew enthusiastic remarks from patrons who enjoyed professional styling during their stay—a small yet impactful detail that contributed positively toward overall morale amid potentially challenging circumstances associated with health issues. The combination of attentiveness from staff along with improved amenities creates an inviting atmosphere likely reflected positively in patients' feedback post-discharge.

In conclusion, while some reviews detailed substantial deficiencies concerning both basic care standards and emotional support during critical times—leading many individuals vowing never to return—others painted a much brighter picture emphasizing compassion amongst caregivers driven towards continual improvement as well as enhanced facilities welcoming those seeking healing experiences today beyond initial grievances outlined earlier on behalf of others’ unfortunate encounters previously experienced therein prior visits or stays alongside those more fortunate enough who enjoyed excellent service throughout theirs instead!

This part of Allegan, Michigan offers a variety of amenities suitable for senior living. The proximity to places of worship such as Unity Christian Reformed Church and First Baptist Church, as well as pharmacies like Rite Aid and Allegan Medical Center Pharmacy, ensures easy access to essential services. Additionally, there are several reputable physicians in the area, including Allegan Occupational Health and Gnegy Dental Associates. Nearby hospitals like Ascension Borgess Allegan Hospital Outpatient Surgery provide peace of mind in case of emergencies. Residents can also enjoy dining options at Wendy's, Village Inn, and other restaurants, while parks like Dumont Lake County Park and Sherwood Park offer opportunities for outdoor recreation. Overall, this part of Allegan provides a welcoming and convenient environment for seniors looking to settle down.

Places of Worship

• Unity Christian Reformed Church (0.3 miles)
• First Baptist Church-Allegan (0.3 miles)
• Christ Community Church (0.4 miles)
• Grace Temple Community Church (0.9 miles)
• United Methodist Church (1.1 miles)
• General Conference Of Seventh-Day Adventists (1.2 miles)
• Allegan Christian Center Youth Department (2.1 miles)

Pharmacies

• Rite Aid (0.5 miles)
• Allegan Medical Center Pharmacy (0.6 miles)
• Allegan Community Pharmacy (1.2 miles)
• Good Neighbor Pharmacy (1.4 miles)
• Moore Family Pharmacy Allegan (1.4 miles)
• Perrigo Company (1.7 miles)
• Perrigo Comp (1.8 miles)

Physicians

• Allegan Occupational Health (0.6 miles)
• Gnegy Dental Associates (1 miles)
• Hosack, R L, DDS - Hosack Bieszka & Halverson (12 miles)
• Intergrative Health Sciences (12.7 miles)
• Fennville Family Medicine (13.2 miles)

Hospitals

• Ascension Borgess Allegan Hospital Outpatient Surgery (0.6 miles)
• Allegan County Mental Health (1.5 miles)

Restaurants

• Wendy's (0.9 miles)
• Village Inn (0.9 miles)
• Taco Bell (1 miles)
• Burger King (1.1 miles)
• Pizza Hut (1.2 miles)
• Minnie Sophrona's Restaurant & Bake Shop (1.3 miles)
• Juan Lin (1.4 miles)

Parks

• Dumont Lake County Park (5.5 miles)
• Otsego Memorial Park (9.7 miles)
• South Haven Trailhead (10.3 miles)
• Silver Creek County Park (10.8 miles)
• SRGL | Playground & Picnic Pavilion (11.2 miles)
• Sherwood Park (12.8 miles)
• Schutmaat Park (13 miles)

Cafes

• Biggby Coffee (11 miles)
• Starbucks (11.6 miles)
• Four Roses Cafe (12 miles)

Theaters

• M-89 Cinema (11.2 miles)

Transportation

• Bone Works Skull Cleaning (13.7 miles)
• Onken's Taxidermy Studio (13.9 miles)
• U-Haul Neighborhood Dealer (14.7 miles)