Overall Review of Magnum Care
caveat
13 reviews mention this
Neglect concerns show up often
Several residents report missed or delayed help when they needed it most.
A recurring thread in the negative reviews is that residents (and families) didn’t get timely assistance—such as call lights not working, long delays to help, or medications being delayed, missed, or withheld. Multiple reviewers also describe outcomes they attribute to inadequate monitoring, including dehydration, worsening health, infections, and falls or near-falls. Some families also describe poor communication and a lack of responsiveness to concerns during the stay.
common
19 reviews mention this
Caregivers are described as compassionate
Many reviewers describe staff as caring, polite, and helpful during difficult transitions.
On the positive side, multiple reviews highlight staff who are compassionate and respectful, including praise for individual caregivers and nurses. Several reviewers say the rehab and day-to-day care helped loved ones make progress or feel supported, and some describe warm communication with family members. Even when other parts of the stay weren’t praised, reviewers still singled out certain CNAs, nurses, or therapists as standout helpers.
caveat
5 reviews mention this
Room size and upkeep draw complaints
Some reviews raise concerns about room size and property upkeep.
A handful of reviewers describe small rooms and ongoing maintenance issues, including peeling wallpaper and paint, dust, and a need for a longer overdue remodel. Others mention cleanliness problems such as odors, older or tattered linens, and fixtures that didn’t look well maintained. Even where caregivers were praised, these reviewers suggest the physical environment didn’t match what families expected.
common
3 reviews mention this
Rehab support is called out
Rehab efforts and therapy support come through in multiple reviews.
Several reviewers specifically mention the rehab department and describe therapy that helped them build strength or work toward returning home. One review credits a physical therapist with helping them regain confidence and walk again, while others thank rehab staff for pushing recovery. This suggests families often evaluate the short-term recovery experience through the rehab team’s day-to-day support.
common
5 reviews mention this
Dementia care and communication matter
Families describe both dementia-specific support and communication during restrictions.
Multiple positive reviews mention dementia care and describe staff who helped residents stay comfortable and supported caregivers with updates. During COVID-era restrictions, at least a few reviewers say the facility kept families informed with pictures and messages, and helped coordinate ways to communicate. Negative reviews also reference dementia-related needs, including concerns about getting help promptly and ensuring basic needs like food, liquids, and safety support were met.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
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Compassionate, caring staff.
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