Winchester Nursing Center

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Winchester Nursing Center Winchester Nursing Center Winchester Nursing Center

Winchester Nursing Center

223 Swanton Street, Winchester, MA 01890

For more information about senior living options: (844) 490-3973

3.8 from 29 reviews
5 stars
19
4 stars
0
3 stars
1
2 stars
3
1 stars
6

Skilled Nursing Facility

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    Overall Review of Winchester Nursing Center

    Pros

    • pro The PT and OT staff were incredible with her mom, being loving, patient and compassionate.
    • pro The nurses were very attentive and provided very good care.
    • pro The CNAs were amazing with her.
    • pro The food was good, and the facilities were clean, festive, with an uplifting environment.
    • pro The social workers were very responsive, and the Nurse Practitioner was awesome.
    • pro Dianne and Jean were great.
    • pro The reviewer would recommend Winchester Rehabilitation and Nursing Center.
    • pro The entire staff was excellent, attentive, and caring, and was always available to answer questions.

    Cons

    • pro The facility appears severely understaffed, with many nurses retired or part-time and no full-time doctors on site - only nurse practitioners.
    • pro The staff move slowly and show little urgency or accountability in patient care.
    • pro There are no clear safety protocols or emergency plans, leaving staff disorganized during alarms.
    • pro Power outages occurred twice in one week, and residents were given small battery-operated LED lights instead of proper backup power.
    • pro Basic hygiene and dignity are neglected, with residents sitting in soiled conditions for 30?40 minutes before anyone responds.
    • pro A patient left with a MRSA UTI and a mini-stroke after admission, and an eye issue was initially dismissed as non-urgent.
    • pro The overall operation is described as mismanaged, unsafe, and unprepared to care for vulnerable individuals.
    • pro Attempts to reach management and nursing staff were not adequately addressed; calls and messages were ignored or delayed.
    • pro Some reviews describe the staff as terrible and accuse them of mistreating or exploiting patients.
    • pro Call bells are not answered promptly, with delays of up to 45 minutes reported.

    Review

    The experiences shared about Winchester Rehabilitation and Nursing Center in Winchester, Massachusetts run a wide gamut, with both highly positive and deeply troubling accounts appearing in the same pool of reviews. On balance, many commenters describe a facility that is supposed to be focused on rehabilitation and recovery, but they frame it against a backdrop of significant concerns about staffing, safety, and day-to-day operations. The spectrum ranges from praise for therapists and some compassionate nurses to loud warnings about understaffing, disorganization during emergencies, and a pattern of neglectful or inconsistent care in critical moments. Taken together, the comments paint a picture of a place where recovery can happen, but only under specific conditions and at particular times.

    One of the most persistent themes is understaffing and a lack of on-site medical leadership. Reviewers repeatedly say the facility is severely understaffed, with many nurses either retired or working part time and no full-time doctors on site, only nurse practitioners. They report that staff move slowly, appear overwhelmed, and lack a clear sense of urgency or accountability when patient needs arise. Safety and emergency protocols are described as murky or nonexistent, with fire drills and other emergencies handled poorly. Power outages are cited multiple times as well, with the suggested remedy of giving residents small battery-powered LED lights rather than restoring proper lighting or backup power. In such conditions, the fear is that routine tasks and urgent medical needs can be delayed, raising concerns about patient safety.

    Beyond general staffing concerns, several reviews recount acute incidents that highlight potential lapses in medical judgment and hygiene. One reviewer describes a patient returning home with a MRSA prior UTI and later suffering what was described as a mini-stroke, with eye concerns going unaddressed for too long. The account emphasizes that while a nurse practitioner allegedly checked the eye and deemed it fine, subsequent MRI and specialist evaluations revealed problems that were initially overlooked. These anecdotes are paired with descriptions of patients left sitting in soiled beds for extended periods, suggesting a troubling disconnect between basic caregiving standards and the expectations of a medical rehabilitation setting. Taken together, these stories underscore the fear that critical symptoms might be missed or dismissed, sometimes with serious consequences.

    The reviews also make clear that the quality and reliability of care can vary dramatically from one staff member or unit to another. Some commenters note that certain nurses, aides, and therapists were genuinely attentive, skilled, and compassionate. Physical therapy and occupational therapy are singled out as high points in some experiences, with therapists described as loving, patient, and effective at getting patients moving again. Family members speak warmly of dedicated CNAs, responsive social workers, and a nurse practitioner who earned particular praise. Yet these positive comments exist alongside negative reports, including patients who felt ignored by the nursing staff, delays in answering call bells, and a sense that the same level of attention and expertise was not consistently available across all shifts or units. The contrast between excellent and poor care underscores how variable the experience can be.

    Personal anecdotes illustrate how the facility can be praised for the moments that go right even as other moments go wrong. There are stories of strong teamwork and caring staff during a loved one's recovery, with families expressing gratitude for good food, a clean and uplifting environment, and staff who were compassionate and responsive. Conversely, other accounts describe communication breakdowns and frustration with calls going unanswered or being redirected to voicemail, sometimes for extended periods. In some reviews, the hospital-like logistics of the rehab stay - such as needing to coordinate care transitions to hospital or other facilities - are described as tense and costly, with claims that bed holds and related time-based charges can add stress to an already difficult period.

    The overall tone is further complicated by references to the facility's atmosphere and operations. A number of reviewers emphasize how important a supportive rehab environment is for recovery, and they acknowledge that Winchester Rehab has the potential to deliver that environment through excellent PT/OT work, clean facilities, good food, and a generally welcoming ambience. Yet other reviewers portray a scene of mismanagement, inconsistent staffing, and inadequate safety protocols that undermine trust in the care being provided. Some reviewers also touch on the broader sense of inconsistency over the years, noting that experiences can vary not only by staff shifts but by time and department, with positive experiences sometimes cited alongside equally compelling negative ones.

    In sum, the collection of reviews presents a facility that can offer meaningful rehab and compassionate moments, particularly from therapists, some nurses, and certain departments, but struggles with persistent structural problems. Understaffing, limited on-site medical oversight, unclear emergency procedures, and hygiene and responsiveness issues repeatedly surface as major concerns. The mixed narratives suggest that prospective families should scrutinize current conditions closely, ask direct questions about staffing levels and emergency protocols, and seek up-to-date reports from recent patients and families before making decisions. The verdict seems to hinge on timing, unit, and individual staff, making personal visits and candid conversations with frontline workers essential components of any decision to pursue care at this center.

    Features

    Housing

    • 121 resident community capacity 121 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Gen Edw L Logan International (10 miles away) Gen Edw L Logan International (10 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Winchester Nursing Center in Winchester, MA is an exceptional assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community boasts a variety of amenities designed to enhance the comfort and convenience of its residents. This includes a beauty salon, where residents can enjoy professional hairstyling services, as well as cable or satellite TV in each room for entertainment. Community-operated transportation is available for residents to easily access off-site events and appointments.

    The center provides a computer center for residents who wish to stay connected with their loved ones or browse the internet. Dining experiences at Winchester Nursing Center are top-notch, with a spacious dining room offering restaurant-style meals prepared by skilled chefs. Residents can also enjoy meals in their fully furnished kitchenettes if they prefer. Housekeeping services ensure that apartments are always kept clean and tidy.

    For leisurely activities, Winchester Nursing Center offers a range of options. Residents can unwind in the gaming room or spend time outdoors in the lovely garden area. A small library is available for those who enjoy reading and a wellness center encourages physical activity with fitness equipment. Wi-Fi/high-speed internet ensures that residents can stay connected online at all times.

    Safety and care are top priorities at Winchester Nursing Center. The 24-hour call system provides peace of mind knowing that help is just a button press away whenever needed. Trained staff members provide round-the-clock supervision to ensure the safety and well-being of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available.

    Residents with specific dietary requirements will be pleased to know that special dietary restrictions are accommodated by the dining staff who provide delicious meals tailored to meet individual needs. Medication management services help ensure that medications are taken on time and according to prescribed instructions.

    At Winchester Nursing Center, mental wellness is valued highly, and a dedicated program is in place to support residents' emotional well-being. Transportation arrangements can be made for non-medical purposes as well as transportation to doctor's appointments.

    The community offers a range of activities to keep residents engaged and entertained. Concierge services are available, and fitness programs help residents stay active. Planned day trips and scheduled daily activities ensure there is always something exciting happening. Resident-run activities foster a sense of community and socialization among the residents.

    Winchester Nursing Center is conveniently located near various amenities and essential services. There are two cafes, eight parks, 18 pharmacies, five physicians' offices, ten restaurants, one transportation service, one place of worship, one theater, and one hospital nearby. This ensures that residents have easy access to everything they may need or want in their daily lives.

    Overall, Winchester Nursing Center provides a warm and inviting atmosphere where residents can enjoy a comfortable lifestyle while receiving excellent care and support tailored to their individual needs.

    Nearby Places of Interest

    Restaurants

    • The Brickyard (1.4 miles)
    • McDonald's (1.6 miles)
    • Chipotle Mexican Grill (3.8 miles)
    • Burger King (3.8 miles)
    • Liberty Bell Roast Beef and Seafood (4 miles)
    • The Cheesecake Factory (4 miles)
    • Semolina Kitchen & Bar (4.2 miles)

    Parks

    • Sheepfold, Middlesex Fells Reservation (1.7 miles)
    • Mary Cummings Park (3.3 miles)
    • Rindge Park (3.4 miles)
    • John M. Devir Park (4 miles)
    • Middlesex Fells Reservation (4.3 miles)
    • Melrose Common (4.4 miles)
    • Tufts Park (4.4 miles)

    Pharmacies

    • Walgreens (2.6 miles)
    • CVS Pharmacy (3.3 miles)
    • CVS Pharmacy (3.4 miles)
    • CVS Pharmacy (3.4 miles)
    • Walgreens (3.5 miles)
    • Walgreens (3.6 miles)
    • CVS Speciality (4 miles)

    Physicians

    • Harvard Vanguard Medical Associates (3 miles)
    • Lahey Clinic Ophthalmology (3.7 miles)
    • North Suburban Orthopedic Associates (3.9 miles)
    • Laser Gentle Medical Spa (4.5 miles)
    • Harvard Vanguard Medical Associates (4.5 miles)
    • Lahey Lexington (5.5 miles)
    • Fresenius Medical Care (5.9 miles)

    Places of Worship

    • St Agnes Parish-Arlington (3.2 miles)
    • Our Lady's Church (5.9 miles)
    • St Paul Parish, Harvard Square (6.4 miles)

    Hospitals

    • Lahey Clinic (3.7 miles)
    • McLean Hospital (5.4 miles)
    • Mount Auburn Hospital (6.1 miles)

    Cafes

    • Pressed Cafe (4 miles)
    • Starbucks (4.6 miles)
    • Starbucks (5.3 miles)
    • Cafe Rustica (5.4 miles)
    • Forge Baking Company (5.6 miles)
    • Flour Bakery + Cafe (6.2 miles)
    • Tatte Bakery & Cafe (6.3 miles)

    Theaters

    • AMC Burlington Cinema 1 (4.3 miles)
    • AMC Assembly Row 12 (5.5 miles)
    • Kendall Square Cinema (6.9 miles)
    • Cinema World Majestic 7 (7 miles)

    Transportation

    • MBTA Davis Square Station (4.6 miles)
    • Porter Square MBTA Station (5.2 miles)
    • Wellington Station (5.2 miles)
    • Assembly Station (5.7 miles)
    • Ballardvale Mbta Station (6.2 miles)
    • MBTA Union Square Station (6.2 miles)
    • Sullivan Square Station (6.3 miles)

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