Windsor Nursing & Retirement Home
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265 North Main Street, South Yarmouth, MA 02664
For more information about senior living options: (844) 490-3973
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The Windsor staff are caring, professional, and attentive. Residents are treated like people, not numbers, and are listened to. The meals are of high culinary caliber, with the kitchen creating its own recipes. The facility is spotless, clean, and well-maintained. The social workers, case managers, and PT/OT teams are fantastic and provide a wealth of information. The staff go above and beyond to meet residents' needs and provide frequent progress updates. Residents are treated with respect and dignity by the nursing and caregiving staff. Windsor is a nonprofit operation with long-tenured staff, signaling stability and dedication. Families feel grateful, supported, and relieved by the care their loved ones receive.
There was no staff communication, no physical therapy, and no privacy, and the reviewer urged others to run from this place. There was very poor communication with staff; the family is disappointed and would never return, even researching where to file a complaint. Do not bring your loved ones there. The facility was described as old and run-down, dirty, with old food left from past patients that a family member had to clean up. It was characterized as probably not the worst, but a close second.Windsor appears to be a place that many families come to with hopeful expectations, and for a substantial portion of residents and visitors those hopes are realized in meaningful, very human ways. Across numerous testimonials, the tone is consistently warm about the core strengths of Windsor: attentive, respectful staff; clear communication, especially about progress and what to expect; and a genuine sense that people are treated as individuals rather than as abstractions or numbers. In many accounts, the care feels personal and professional at the same time - the kind of environment where residents are spoken to with dignity, their preferences considered, and their daily routines organized around meaningful activities and consistent routines.
Several reviewers highlight the leadership and front-line teams as standout elements. A family member recalls an administrator named Scott who took the time to call and promise that the staff would be outstanding and that progress would be shared frequently. The result, according to that reviewer and others, was a combination of professionalism, candor, and regular updates from nursing and therapy teams. In multiple stories, nursing and therapy are described as outstanding - caring, capable, and capable of tailoring care to a resident's evolving needs. The social worker, case manager, and rehab teams are repeatedly cited as fantastic partners for families navigating the often stressful rehab process. The overall impression is that Windsor prioritizes teamwork and consistent communication, which helps families feel informed and involved even when they are not physically present.
The day-to-day experience for residents also receives loud, affirmative praise. Families talk about staff who treat residents with respect and kindness, who listen, and who make a real effort to ensure residents' comfort - whether that means coordinating a robust rehab plan, coordinating meals that feel customized to taste and nutrition, or simply offering a listening ear. Some reviewers explicitly mention the humanity of caregiving: staff who go beyond the minimum to help with personal needs, who demonstrate patience, and who show a willingness to go the extra mile - sometimes by bringing a resident clothing from home to help them feel more at ease. The overall sense is that Windsor fosters a culture of compassion, accountability, and mutual respect, where patients are valued members of a care team rather than passive recipients.
Food and facilities play a notable role in shaping impressions as well. One reviewer sings the praises of the kitchen's culinary quality, noting that the meals are among the best they've encountered in a care setting and even describing specific dishes and the kitchen's ability to craft its own recipes. Cleanliness and a pleasant atmosphere are also frequently mentioned: the facility is described as spotless with a fragrance of cleanliness, and a comfortable, well-maintained environment can be an important adjunct to the quality of care. That emphasis on a home-like, well-run atmosphere seems to reinforce the sense that Windsor is a place where residents can feel secure and dignified in their daily lives.
Yet, the picture is not uniformly glowing. A number of reviews offer more cautionary notes that remind readers that experiences can vary and that some families encounter real difficulties. In these accounts, communication gaps stand out - a sense that staff are slow to respond, or that updates and explanations are not as timely or thorough as families would like. Some reviewers describe a lack of privacy, inconsistent engagement, or a perception that the facility could do more to keep families in the loop about a resident's status and needs. A few comments speak to disillusionment during particularly tough moments: situations where a family felt ignored or where a patient's dignity and agency seemed compromised. There are also strong warnings from those who had negative experiences, urging others to proceed with caution, to advocate vigorously for loved ones, and to consider alternative facilities if possible. One comment explicitly argues against sending a loved one there, citing issues with tone, odor, cleanliness, and overall approach.
The most pointed negative notes tend to center on communication failures and perceived lapses in care that left families anxious or dissatisfied. Some reviewers describe experiences where staff appeared to be in too little communication with families about a patient's progress, plan of care, or changes in condition. In one particularly stark critique, a daughter portrays a scene of ongoing dissatisfaction with the environment and the care, concluding with a strong warning not to return. Another account describes a patient in a deteriorating state who felt that privacy and respect were not adequately protected, despite some staff who were genuinely well-meaning. There are also remarks about the physical environment taking on an older, less appealing appearance in certain moments, with anecdotal mentions of the building feeling rundown and the overall experience falling short of expectations for some loved ones. These voices emphasize that even in a facility praised for many strengths, there are real weaknesses that can markedly affect families' trust and willingness to rely on Windsor for long-term or transitional care.
A few testimonials touch on the broader context that colors these experiences. Several reviewers note Windsor's nonprofit status and connect it to long-tenured staff and a sense of stability within the ranks. The implication is that non-profit operations may support a workforce that stays longer, which in turn can translate into more consistent, compassionate care over time. Other entries acknowledge the challenges inherent in skilled nursing and rehab work, recognizing that this is demanding, emotionally taxing labor that requires patience, clear communication, and continuous improvement. In some contexts, reviewers emphasize the importance of advocacy - knowing what questions to ask, staying engaged with the care plan, and maintaining realistic expectations about what a rehab or long-term stay can accomplish.
Taken together, the collection of experiences paints a nuanced portrait of Windsor. For many families, Windsor represents a compassionate, capable, and culturally supportive environment where residents are treated with dignity, meals feel special, and staff work as a cohesive unit to foster recovery and well-being. These reviewers describe profound moments of relief and gratitude - caregivers who listen, progress that is communicated, and a supportive atmosphere that makes difficult times more bearable. At the same time, other families caution that communication can break down, privacy can feel at risk, and the facility's day-to-day realities may not meet every expectation. In such cases, recommendations to advocate for a loved one, to seek out more information, and to consider alternatives reflect a desire to ensure safety and satisfaction in critical care decisions.
If you are evaluating Windsor for a loved one, you can expect a strong foundation of caring staff, clear pockets of excellence in rehab and nursing, and a genuine emphasis on treating residents with respect and humanity. Be prepared, however, to actively participate in ongoing conversations about care goals, to request regular updates, and to observe closely how the facility handles privacy, communication, and consistency of service. The experiences shared by families suggest that Windsor can be a place of remarkable warmth and effectiveness, but as with any care setting, it benefits from thoughtful engagement, patient advocacy, and a careful weighing of both the strengths and the potential gaps in care.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Barnstable Mun Boardman Polando (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Windsor Nursing & Retirement Home in South Yarmouth, MA is a premier assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents.
Within the community, residents will find an array of amenities designed to promote comfort and convenience. This includes a beauty salon for grooming needs, access to cable or satellite TV for entertainment, community-operated transportation for outings and errands, a computer center for staying connected, and a dining room where delicious meals are served restaurant-style. Additionally, there is a fitness room to encourage physical activity, a gaming room for recreation, and a small library for leisurely reading. Residents can also enjoy outdoor space in the form of gardens and other outdoor areas. Wi-Fi/high-speed internet is available throughout the premises.
Care services provided at Windsor Nursing & Retirement Home include 24-hour call system and supervision to ensure round-the-clock support. The dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. Special dietary restrictions are accommodated within meal preparation and service, including diabetes diets. Medication management is also provided to ensure proper administration. A mental wellness program is available to support residents' emotional well-being. Transportation arrangements can be made both for non-medical purposes and specifically for doctors' appointments.
Residents at Windsor Nursing & Retirement Home can enjoy engaging activities as part of their daily life. Concierge services are available to cater to individual needs and preferences. Fitness programs are offered to promote physical well-being. Planned day trips provide opportunities for exploration and socialization outside the community's premises. Resident-run activities allow residents to take charge in organizing events they enjoy. In addition, scheduled daily activities provide structure and variety in residents' routines.
Conveniently located near several amenities nearby, residents have access to various services without having to travel far from home. There are four cafes nearby where they can enjoy coffee or meals outside the community. One park nearby offers a peaceful outdoor environment. Seven pharmacies are within proximity for prescription needs. Fifteen physicians nearby ensure easy access to medical care, and 31 restaurants provide dining alternatives. Additionally, there is one hospital nearby for any potential healthcare emergencies.
The Windsor Nursing & Retirement Home in South Yarmouth, MA strives to create a warm and supportive community where residents can thrive. With its comprehensive amenities, attentive care services, and convenient location, this assisted living community offers a comfortable and enriching lifestyle for its residents.
Windsor Nursing & Retirement Home is located at 265 North Main Street, South Yarmouth, MA 02664 in Barnstable County, Massachusetts
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