Sutton Hill Center

Pros

• The facility was clean and my relative had their own single room.
• They have activities and areas for residents to socialize.
• The rehab side of the facility was clean and updated.
• Some employees, such as the nurses and aides, were exceptional in their care.
• Social services department communicated well with family members.
• Genesis hired exceptional nurses and a great social services director.

Cons

• The staff laughed when the relative expressed concern about receiving the wrong food due to their diabetes.
• The facility had a shortage of help and lazy staff members.
• A patient was released to home against medical advice, leading to a return hospital visit.
• The management and corporate structure showed no compassion and prioritized profit over patient care.
• The family had to fight for basic services and a standard of care for their loved one.
• The staff neglected to assist a resident who rang the buzzer, resulting in the resident becoming wet.
• The facility had poor food quality and frequent turnover among cooks.
• The rooms were not regularly cleaned or updated, except for the rehab side.
• There were no amenities available for residents, including an unreliable hairdresser and infrequent doctor visits.
• One reviewer's mother died at the nursing home due to unspecified reasons likely related to COVID-19, indicating potential negligence or inadequate safety measures.
• The experience at the facility was described as horrific and terrible overall with no redeeming qualities mentioned in the review.

Review

Sutton Hill Center, located in North Andover, has received mixed reviews from residents and their family members. One individual expressed dissatisfaction with the dietary options provided to their diabetic relative. Despite specifically requesting fresh-cut strawberries, the facility served a piece of cake with strawberries instead. The front desk staff seemed unbothered by the mix-up, causing frustration for the family member who voiced concerns about their relative's medical condition and insulin requirements.

Another reviewer criticized the quality of food provided at Sutton Hill Center. They stated that their relative's dinner consisted of minimal portions, including a piece of sausage, two broccoli flowers, 10 French fries, and a small piece of bread. The limited quantity and lack of variety left them concerned about whether their loved one would go hungry until breakfast the next day.

While cleanliness was generally praised, another reviewer mentioned that there were issues with staffing shortages at Sutton Hill Center. They described instances where aides were found sleeping at the end of hallways while call lights were buzzing unanswered. This raised concerns about neglectful care and a lack of attentiveness towards residents' needs.

Furthermore, this reviewer also highlighted problems with communication and management at the facility. They recounted several instances where requests for assistance were ignored or met with excuses from administrators. In addition to these issues, they blamed poor management for high employee turnover rates and an overall lack of compassion among staff members.

The negative experiences shared by some reviewers extended beyond dietary issues and neglectful care. One person mentioned that against medical advice from various healthcare professionals involved in their relative's care, Sutton Hill Center released him to his home without adequate support or services. This decision resulted in his swift return to the hospital within 24 hours due to safety concerns at home.

The last review noted both positive and negative aspects of Sutton Hill Center. While praising certain nursing staff members and the social services department for exceptional care and communication during rehabilitation stays, they mentioned shortcomings in meal service and general supervision of residents. They claimed that their mother often remained in the same clothes for days and was not properly attended to during meal times.

Overall, Sutton Hill Center seems to have deficiencies in multiple areas, including dietary options, care staff attentiveness, communication, and management. While the facility may possess adequate physical amenities such as clean single rooms and activity areas, these positives are overshadowed by the negative experiences described by reviewers. Families considering placing their loved ones at Sutton Hill Center should carefully evaluate its ability to meet their specific needs.

Parks

• Ward Reservation (1.9 miles)
• Middlesex Fells Reservation (9.2 miles)

Cafes

• Starbucks (2.9 miles)
• Panera Bread (3.7 miles)
• Starbucks (5 miles)
• Heav'nly Donuts (5.6 miles)
• Perfecto's Caffe (7.1 miles)
• Duffy's Diner (7.8 miles)
• Perfecto's Caffe (8 miles)

Pharmacies

• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4.1 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (5.1 miles)
• CVS Pharmacy (5.4 miles)
• Walgreens (5.8 miles)

Restaurants

• Hopothecary Ales (3.5 miles)
• Cows Rock Ice Cream (3.8 miles)
• Burtons Grill (3.8 miles)
• Sports, Spirits & Steaks (4.1 miles)
• Kitty's Restaurant & Lounge (4.3 miles)
• Shawsheen Luncheonette (4.5 miles)
• Maggie's Farm (4.8 miles)

Physicians

• Northeast Urologic Surgery PC (5.6 miles)
• Dr Josef And Dr Michael Gendlerman's Office (5.8 miles)
• SMG New England Cardiology of Lawrence (6 miles)
• Associates In Ob Gyn (7.3 miles)
• Pentucket Medical (7.5 miles)
• Pleasant Valley Internists PC (7.7 miles)
• The New England Facial and Cosmetic Surgery Center (8 miles)

Transportation

• Lawrence Municipal Airport (LWM) (5.7 miles)
• Ballardvale Mbta Station (7.9 miles)

Places of Worship

• Danvers Church Of The Nazarene (6 miles)
• St Richard Catholic Church (7.4 miles)
• La Iglesia De Jesucristo De Los Santos De Los Últimos Días (8.8 miles)

Hospitals

• Lawrence General Hospital (6.3 miles)
• Danvers State Hospital (6.6 miles)
• Tewksbury Hospital (7.4 miles)
• Whittier Rehabilitation Hospital (9 miles)
• Merrimack Valley Hospital (9.1 miles)

Theaters

• 2660 Amc Bar Methuen 2 (8.5 miles)