Sutton Hill Center in North Andover, MA
SaveInterior
Decor
Building
Bedroom
Windows
Kitchen
Garden
Waiting Area
Information last verified:
1801 Turnpike Street, North Andover, MA 01845
For more information about senior living options: (844) 490-3973
Sutton Hill Center offers competitive pricing for its rooms compared to the broader market in Essex County and the state of Massachusetts. For a semi-private room, residents are looking at a cost of $3,532 per month, significantly lower than the county average of $5,800 and the state average of $5,805. When it comes to private rooms, Sutton Hill charges $4,238 monthly, which is also more affordable than both Essex County's rate of $6,771 and Massachusetts' average of $6,090. Additionally, for those interested in studio accommodations, Sutton Hill's price of $4,591 remains below the county's $5,255 and the state's $5,312. These cost advantages indicate that Sutton Hill Center provides an appealing option for individuals seeking quality care without exceeding their budgetary constraints.
| Floor plans | Sutton Hill Center | Essex County | Massachusetts |
|---|---|---|---|
| Semi-Private | $3,532 | $5,800 | $5,805 |
| Private | $4,238 | $6,771 | $6,090 |
| Studio | $4,591 | $5,255 | $5,312 |
The staff are alert, attentive, and consistently on top of things. The nurses are exceptional, always explaining each step of care and treating patients like top priorities. The facility is clean, well-maintained, and welcoming with friendly, professional staff. The rehab team includes great therapists who are caring, supportive, and effective. The food is amazing and meals are well prepared. The front desk and administration are friendly, helpful, and responsive. The overall environment feels warm and homelike, with active programs and a caring staff.
The reviewer described the experience as very bad with atrocious food and being treated like a child, and would not recommend the facility; they criticized corporate ownership for hindering improvement. The reviewer called the place the worst they have ever seen, noting doors locking after 5:30 PM and poor communication that made the facility feel prison-like. It was stated that the facility focuses more on revenue than on patients or families and shows less compassion. The social worker was described as inexperienced, and overall communication with staff was poor. There were accounts of neglect and fights to obtain basic care, including issues with bed rails, calls for assistance, and standard-of-care problems. There were serious end-of-life concerns, including leaving a dying patient in pain for 16 hours and inadequate hospice/palliative care communication. The meals and overall cleanliness were criticized, with the facility described as dirty and gross, and the staffing as under-equipped to meet residents’ needs.Sutton Hill Center in North Andover is best suited for families seeking solid clinical rehab and ongoing nursing support wrapped in a clean, homey environment, where daily routines, therapies, meals, activities, and social engagement, are anchored by a responsive caregiving staff. This community rewards families who value hands-on rehab success, dependable nursing attention, and a facility that feels welcoming and well maintained. It is less ideal for those who demand unwavering perfection in administration, transparent financial practices, and consistently high cuisine across every meal. Alternatives should be on the radar for families focused on streamlined communication with management, a consistent culinary program, and a deeply integrated approach to care planning that feels less transactional and more person-centered.
On the positive side, Sutton Hill earns credibility from a broad swath of frontline caregivers. The nursing and therapy teams frequently receive high marks for attentiveness, expertise, and patience, with multiple residents and families praising long-tenured nurses, aides, and therapists who go above and beyond to support rehabilitation goals and daily comfort. The environment can be calm and orderly, and several families point to cleanliness, welcoming front-desk interactions, and a calendar of activities that helps residents stay social and engaged. Rehab services, PT and OT, are repeatedly cited as top-notch, delivered with empathy and a practical push toward regaining function. For families seeking a facility where capable clinicians and supportive staff are visible and trusted, Sutton Hill can deliver meaningful peace of mind.
Yet the most persistent headwinds pull in the direction of management philosophy and operational consistency. Across reviews, the strongest detractors center on perceived corporate priorities over individualized care, frequent turnover in leadership, and a sense that decisions are driven by dollars rather than residents’ wellbeing. Reports of communication gaps, delayed or incomplete responses from social services, and concerns about care planning and responsiveness undermine confidence for families navigating long-term placement. The food program crops up as a frequent complaint, some meals are reported as unappealing or misaligned with residents’ dietary needs, creating a tangible sense that daily life at Sutton Hill hinges as much on dining as on clinical care. These factors can produce a feeling that the facility is well-kept on the surface but uneven behind the scenes.
The pros versus cons reveal a telling dichotomy: if rehabilitation and daily nursing care are the priority, Sutton Hill often delivers high performance. When the bar is set for consistently proactive management, prompt problem-solving, and warm, dependable administrative communication, the gaps become more conspicuous. Positive resident and family testimonials about compassionate aides, nursing staff who remember individual preferences, and a facility that feels comfortable and safe are real counterweights to the criticisms. However, incidents highlighted by families, ranging from perceived neglect in urgent moments to frustrations with admission processes, room allocations, and how hospice or palliative care is coordinated, illustrate that the institutional framework can feel distant from the bedside in times of need. For families, the experience is a blend of exceptional frontline care and frustrating administrative friction.
Given the mix, prospective residents should approach Sutton Hill with a practical checklist and clear questions. Observe shifts during peak activity times to gauge staffing levels and responsiveness, and specifically ask about nurse-to-patient ratios on the units most relevant to the loved one. Probe the social work and discharge planning processes to understand how transitions, back home or to higher levels of care, are managed. Taste and review the dining process on a sample day, including texture-modified or diabetes-appropriate options, to gauge how consistently the kitchen can meet dietary needs. Finally, request candid examples of how management handles concerns when they arise, how maintenance issues are tracked and resolved, and what steps are taken to preserve residents’ dignity and autonomy, especially around PT/OT and daily routines.
In the end, Sutton Hill Center serves as a compelling option for families prioritizing skilled rehab and dependable front-line care in a well-kept setting, with the caveat that administration and culinary consistency require careful in-person verification. For those unwilling to accept a potential disconnect between glossy exteriors and behind-the-scenes management, or who require butter-smooth responsiveness from leadership, alternatives warrant serious consideration. The facility can be an excellent home for residents who respond well to engaged, caring staff and who are able to tolerate some variability in governance and dining quality. The decisive move comes down to comfort with the balance: outstanding clinical care and warm daily interactions on one side, and the risk of inconsistent administrative cohesion and food concerns on the other. If the latter matters more, explore other options; if the former aligns with the family’s expectations, Sutton Hill warrants a thorough, close-up tour with targeted questions before making a final commitment.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (19 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Sutton Hill Center in North Andover, MA is a welcoming assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. Each spacious living unit is fully furnished and comes with cable or satellite TV, as well as Wi-Fi/high-speed internet access. The center also features a cozy dining room where residents can enjoy delicious meals prepared by the staff, taking into account any special dietary restrictions.
The Sutton Hill Center provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also coordinates with healthcare providers to ensure that all medical needs are met. Medication management is available to help residents stay on top of their prescriptions.
The center prioritizes mental wellness and offers a specialized program to support residents in maintaining their emotional well-being. Additionally, a variety of scheduled daily activities provide opportunities for socialization and engagement.
Outside the center, residents can enjoy the beautiful outdoor space including gardens for relaxation and fresh air. Transportation arrangements are provided for medical needs and doctor's appointments.
Convenience is key at Sutton Hill Center, with three cafes, one park, four pharmacies, and nine restaurants located nearby. Residents have easy access to various amenities within close proximity.
Overall, the Sutton Hill Center strives to create a comfortable and supportive environment where seniors can enjoy their independence while receiving the care they need.
Sutton Hill Center offers competitive pricing for its rooms compared to the broader market in Essex County and the state of Massachusetts. For a semi-private room, residents are looking at a cost of $3,532 per month, significantly lower than the county average of $5,800 and the state average of $5,805. When it comes to private rooms, Sutton Hill charges $4,238 monthly, which is also more affordable than both Essex County's rate of $6,771 and Massachusetts' average of $6,090. Additionally, for those interested in studio accommodations, Sutton Hill's price of $4,591 remains below the county's $5,255 and the state's $5,312. These cost advantages indicate that Sutton Hill Center provides an appealing option for individuals seeking quality care without exceeding their budgetary constraints.
Sutton Hill Center is located at 1801 Turnpike Street, North Andover, MA 01845 in Essex County, Massachusetts
Sutton Hill Center on seniors.fyi includes 8 photos including images showing interior, decor, bedroom, dining, windows, chandelier, kitchen, oven, and more.
Spectrum at North Andover
North Andover, MA
Nearby cafes, park, pharmacies, and dining options.
Brightview North Andover
North Andover, MA
Friendly, attentive staff with an active program in a clean, hotel-like environment.
Infusion Support Systems Inc
North Andover, MA
Affordable pricing relative to local averages
North Meadow Village
Middleton, MA
Small, personalized setting with tailored care, meal services, dietary accommodations, plus Wi-Fi and housekeeping.
Academy Manor
Andover, MA
Caring memory care staff with clean rooms and engaging daily activities.
Stone Hill At Andover
Andover, MA
Caring, long-tenured staff in a clean, well-equipped campus with engaging activities and good family communication.
Bridges® By Epoch At Andover
Andover, MA
Ashland Farm At North Andover
North Andover, MA
Friendly staff in a clean, homey setting with engaging activities.
Artis Senior Living of Reading
Reading, MA
Kind, attentive staff with engaging activities in a clean, secure memory-care environment.
Navigating Medicare Coverage for In-Home Care Services
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
In-Home Care Costs in 2025: A Detailed State-by-State Exploration
In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.
Understanding Home Health Care: A Comprehensive Guide
Home health care has become essential for supporting independence among the aging population, offering diverse services such as skilled nursing and rehabilitation in familiar environments, while also incorporating technology for personalized care. Despite its benefits, including improved recovery rates and emotional well-being, challenges like safety, staff availability, and insurance navigation must be managed for effective implementation.
Interior
Decor
Building
Bedroom
Windows
Kitchen
Garden
Waiting Area
