Sutton Hill Center in North Andover, MA
SaveInterior
Decor
Building
Bedroom
Windows
Kitchen
Garden
Waiting Area
1801 Turnpike Street, North Andover, MA 01845
For more information about senior living options: (844) 490-3973
Sutton Hill Center offers competitive pricing for its rooms compared to the broader market in Essex County and the state of Massachusetts. For a semi-private room, residents are looking at a cost of $3,532 per month, significantly lower than the county average of $5,800 and the state average of $5,805. When it comes to private rooms, Sutton Hill charges $4,238 monthly, which is also more affordable than both Essex County's rate of $6,771 and Massachusetts' average of $6,090. Additionally, for those interested in studio accommodations, Sutton Hill's price of $4,591 remains below the county's $5,255 and the state's $5,312. These cost advantages indicate that Sutton Hill Center provides an appealing option for individuals seeking quality care without exceeding their budgetary constraints.
| Floor plans | Sutton Hill Center | Essex County | Massachusetts |
|---|---|---|---|
| Semi-Private | $3,532 | $5,800 | $5,805 |
| Private | $4,238 | $6,771 | $6,090 |
| Studio | $4,591 | $5,255 | $5,312 |
The staff at Andover Forest are alert, attentive, and always on top of things. The nurses and therapists at Andover Forest Rehab are amazing, attentive, and caring. They treat their patients like top priority at Andover Forest. The administration department at Andover Forest is helpful and attentive. Sutton Hill Center is clean, welcoming, and well maintained. Sutton Hill's staff are caring, compassionate, and capable beyond measure. The nurses and aides at Sutton Hill are dedicated and treat residents with respect and care. The rehab therapists at Sutton Hill are great and supportive in helping residents regain strength.
The facility is described as money-driven and more focused on revenue than patient care. Management is characterized as having zero compassion and being corporate-focused. Under the new ownership, care quality has declined, with reports of staff leaving and poor oversight. Staffing is severely inadequate: one nurse reportedly handles meds for forty patients, with only a few aides available. The facility has been cited for violations and fines, including nutrition and infection-control deficiencies. Care for dying patients is criticized, including prolonged pain and delays in hospice-related decisions. The food quality is described as terrible and frequently not matching patient orders. The environment is depicted as dirty, dark, and prison-like, with concerns about cleanliness and maintenance. There is poor communication, including unhelpful social workers and unanswered questions from administration.Sutton Hill Center in North Andover is best suited for families seeking a rehab-forward setting where skilled nurses and therapists deliver daily, practical care with a clear emphasis on getting residents back home. The community regularly earns praise for attentive nursing staff, capable CNAs, and a rehab program that can restore mobility and independence after hospital stays. Its clean, hotel-like atmosphere and engaging activity calendar make it appealing for seniors who want a welcoming environment and a strong emphasis on recovery. Those with a primary goal of ongoing, trouble-free long-term care should be aware that leadership and culture at times pull in a different direction, and alternatives may offer more consistent experiences, particularly around administration and daily operations.
The core strengths are unmistakable: highly capable nurses and aides, responsive rehab teams, and a front-office atmosphere that often feels warm and organized. Families note that communication from care professionals can be thorough, with therapists and nursing staff explaining procedures and progress clearly. The facility's cleanliness and comfort contribute to a sense of safety and normalcy, while therapy services deliver measurable gains in strength and mobility. For a loved one who needs PT/OT to regain function after surgery or illness, Sutton Hill frequently proves its value through hands-on, encouraging care and thoughtful discharge planning that aims for re-entry to home or a lower level of care.
Yet the record is deeply ambivalent when the lens widens beyond rehabilitation. Several reviews argue that the business or corporate framework governing Sutton Hill - especially after its rebranding to Andover Forest - has shifted priorities toward revenue, at times at the expense of individualized attention. Concerns include inconsistent communication with families, difficulties in getting timely responses from social work and administration, and signs of staffing volatility that leave some shifts under-resourced. A recurring theme is that while many frontline caregivers are dedicated and capable, systemic gaps in leadership, staffing stability, and accountability undercut the overall quality of experience for long-term residents.
The most troubling chapters center on long-term care and end-of-life experiences. A pattern of stories describes gaps in daily essentials - delays in responding to call lights, missed needs around basic comfort, and arguments over care plans or safety measures. Fines and deficiencies cited in regulatory reviews reflect a facility-wide struggle to maintain consistent standards across nutrition, infection control, and care planning. While several families recount moments of exceptional care from individual nurses, aides, and the social-services team, these positive notes are unevenly distributed, and many accounts emphasize distress, frustration, and a perceived lack of genuine compassion at the administrative level. The contrast between bright therapy rooms and dimmer, more concerning experiences in daily care leaves a tempered impression.
Despite the negatives, Sutton Hill does deliver a credible option for families who are ready to advocate actively and to probe the care plan at every turn. The rehab-forward model, when supported by engaged family input, can yield meaningful progress and a viable route back to independence. The facility's strength in staff professionalism on the clinical floor is buttressed by visible signs of care - from attentive reception to helpful therapy staff - creating a tangible sense of reliability in the moments that matter most for recovery. However, for those seeking a consistently smooth long-term experience with minimal friction, the risk of administrative disconnect and staffing bottlenecks should be weighed carefully against Sutton Hill's rehabilitation value.
For families deciding, the next steps are practical and specific. Schedule multiple, unannounced visits at different times to observe the cadence of care and the responsiveness of the care team. Speak directly with the director of nursing and the social worker about how care plans are updated, how often families are updated, and what metrics define success for rehab and for long-term well-being. Review current staffing ratios during peak hours, request examples of recent discharge plans, and taste the menu in person to confirm that dietary needs are met consistently. Finally, compare several nearby options on governance, staffing stability, and admission processes, ensuring the chosen path aligns with the loved one's medical needs, behavioral considerations, and family capacity to stay engaged.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (19 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Sutton Hill Center in North Andover, MA is a welcoming assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. Each spacious living unit is fully furnished and comes with cable or satellite TV, as well as Wi-Fi/high-speed internet access. The center also features a cozy dining room where residents can enjoy delicious meals prepared by the staff, taking into account any special dietary restrictions.
The Sutton Hill Center provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also coordinates with healthcare providers to ensure that all medical needs are met. Medication management is available to help residents stay on top of their prescriptions.
The center prioritizes mental wellness and offers a specialized program to support residents in maintaining their emotional well-being. Additionally, a variety of scheduled daily activities provide opportunities for socialization and engagement.
Outside the center, residents can enjoy the beautiful outdoor space including gardens for relaxation and fresh air. Transportation arrangements are provided for medical needs and doctor's appointments.
Convenience is key at Sutton Hill Center, with three cafes, one park, four pharmacies, and nine restaurants located nearby. Residents have easy access to various amenities within close proximity.
Overall, the Sutton Hill Center strives to create a comfortable and supportive environment where seniors can enjoy their independence while receiving the care they need.
Sutton Hill Center offers competitive pricing for its rooms compared to the broader market in Essex County and the state of Massachusetts. For a semi-private room, residents are looking at a cost of $3,532 per month, significantly lower than the county average of $5,800 and the state average of $5,805. When it comes to private rooms, Sutton Hill charges $4,238 monthly, which is also more affordable than both Essex County's rate of $6,771 and Massachusetts' average of $6,090. Additionally, for those interested in studio accommodations, Sutton Hill's price of $4,591 remains below the county's $5,255 and the state's $5,312. These cost advantages indicate that Sutton Hill Center provides an appealing option for individuals seeking quality care without exceeding their budgetary constraints.
Sutton Hill Center is located at 1801 Turnpike Street, North Andover, MA 01845 in Essex County, Massachusetts
Sutton Hill Center on seniors.fyi includes 8 photos including images showing interior, dining, windows, decor, bedroom, chandelier, kitchen, oven, and more.
Spectrum at North Andover
North Andover, MA
Nearby cafes, park, pharmacies, and dining options.
Brightview North Andover
North Andover, MA
Friendly, attentive staff with an active program in a clean, hotel-like environment.
Infusion Support Systems Inc
North Andover, MA
Affordable pricing relative to local averages
North Meadow Village
Middleton, MA
Small, personalized setting with tailored care, meal services, dietary accommodations, plus Wi-Fi and housekeeping.
Academy Manor
Andover, MA
Caring memory care staff with clean rooms and engaging daily activities.
Stone Hill At Andover
Andover, MA
Caring, long-tenured staff in a clean, well-equipped campus with engaging activities and good family communication.
Bridges® By Epoch At Andover
Andover, MA
Ashland Farm At North Andover
North Andover, MA
Friendly staff in a clean, homey setting with engaging activities.
Artis Senior Living of Reading
Reading, MA
Kind, attentive staff with engaging activities in a clean, secure memory-care environment.
Navigating Medicare Coverage for In-Home Care Services
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
In-Home Care Costs in 2025: A Detailed State-by-State Exploration
In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.
Understanding Home Health Care: A Comprehensive Guide
Home health care has become essential for supporting independence among the aging population, offering diverse services such as skilled nursing and rehabilitation in familiar environments, while also incorporating technology for personalized care. Despite its benefits, including improved recovery rates and emotional well-being, challenges like safety, staff availability, and insurance navigation must be managed for effective implementation.
Interior
Decor
Building
Bedroom
Windows
Kitchen
Garden
Waiting Area
