Marlborough Hills Rehabilitation & Health Care Center

Pros

• The staff on the 2nd floor is described as absolutely wonderful, providing caring and attentive support to residents and their families during difficult times.
• Residents enjoy participating in themed activities and holiday dinners, creating a sense of community within the facility.
• One reviewer noted that their grandmother enjoys the food most of the time and has made several friends at Marlborough Hills.
• The rehab department is praised for providing top-quality physical therapy care, helping residents achieve significant improvements in their mobility.
• Many visitors have found the staff friendly and kind during their visits, contributing to a positive atmosphere in the facility.

Cons

• The nursing home is described as having poor communication, with the administrator failing to return calls after multiple requests.
• Staff are reported as rude and unprofessional, showing little concern for patients' needs.
• The facility is criticized for inadequate cleaning practices following the death of residents, potentially risking health issues.
• The long-term care unit is likened to a "warehouse for elders," with patients lacking stimulation and activities.
• Multiple reviews highlight instances of neglect, such as patients falling repeatedly without assistance.
• Families express dissatisfaction with the food quality and overall care their loved ones receive at the facility.
• Residents' personal belongings, like clothing and valuables, reportedly go missing frequently in the laundry.
• Social services staff are described as demanding and difficult to work with, creating additional frustration for families.

Review

Marlborough Hills nursing home has elicited a wide range of reviews from families and acquaintances of its residents, showcasing contrasting experiences that shed light on the facility's operations and care standards. While some individuals express profound dissatisfaction, others commend aspects of the service provided. However, a common theme among several reviews is the sense of negligence, poor communication, and inadequate care that many families have encountered.

One concerning issue raised involves the alarming disappearance of personal belongings after a resident's passing. A review detailed how a relative's wallet, checkbook, and keys went missing, highlighting a distressing lack of accountability from the nursing staff. Despite multiple attempts to communicate this issue with administration—promises for follow-up calls went unfulfilled—the family felt ignored and dismissed. This atmosphere instilled in them an unsettling feeling about how their loved ones were being treated daily in such facilities. They concluded that if their experience was indicative of general practices within Marlborough Hills, then it could be detrimental to other residents as well.

Cleaning practices at Marlborough Hills also drew criticism. One reviewer expressed disbelief over how poorly cleaning protocols were followed post-incident involving a deceased resident. The cleaning staff reportedly only wiped down the mattress instead of properly sanitizing the entire area, which raises concerns about hygiene and illness control within a facility housing vulnerable elderly individuals. Such lapses can lead to disease outbreaks—an extremely pressing concern in any healthcare setting.

The quality of food served at Marlborough Hills was another point of contention among patrons; several mentioned that meals were often unsatisfactory or unappetizing. One diabetic resident reported having dangerously high blood sugar levels without receiving adequate medical attention from staff members regarding insulin administration. These accounts suggest a pattern where residents' nutritional needs are not sufficiently met and highlight potential ramifications for those relying on proper dietary management due to underlying health conditions.

Conversely, there were also positive testimonials regarding portions of Marlborough Hills' care—particularly concerning rehabilitation services offered within the facility. Some reviewers praised the physical therapy department as exceptional and noted significant improvements in their loved ones’ mobility due to effective physical therapy programs. Moreover, certain relatives remarked favorably upon themed events organized by staff members to enhance life experience for residents—these glimpses into community engagement stand out amid otherwise critical narratives.

However, this optimism contrasts sharply with reports detailing neglectful attitudes from caregivers towards long-term care patients once rehabilitation efforts ceased. Family members observed that once patients moved floors—to areas requiring less intensive recovery—the level of attentiveness noticeably declined. Instances where residents fell repeatedly without adequate supervision underscore systemic problems in staffing levels or training that may contribute to these issues.

Ultimately, while some families have shared heartfelt stories about compassionate care for their relatives during hospice situations at Marlborough Hills, many others relay experiences filled with frustration over inadequate support systems and poor communication from staff members—and have found themselves taking drastic measures just to secure basic assistance for loved ones in need. Families considering placement for their elderly members should weigh these diverse opinions diligently while determining whether Marlborough Hills is suitable for their specific needs or if they should explore alternative facilities altogether.

Restaurants

• Chick-Fil-A (0.2 miles)
• Apex Entertainment (0.3 miles)
• Evviva Trattoria (0.3 miles)
• Chipotle Mexican Grill (0.3 miles)
• Friendly's (0.4 miles)
• 110 Grill (0.5 miles)
• Welly's Restaurant (2 miles)

Cafes

• Starbucks (0.2 miles)
• New City Microcre (3.5 miles)
• Panera Bread (3.7 miles)
• Starbucks (4.2 miles)
• Panera Bread (5.1 miles)
• Starbucks (5.7 miles)
• The Bagel Table (8.2 miles)

Pharmacies

• Pharma Models (1.3 miles)
• RXI Pharmaceuticals C (1.3 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.7 miles)

Theaters

• Regal Solomon Pond (1.7 miles)

Physicians

• Larisa Karpova, MD (2.2 miles)
• Charles River Medical Associates Radiology (2.4 miles)
• Metrowest Oral Surgical Associates (2.6 miles)
• Daniel J. Muppidi, MD (2.8 miles)
• Charles River Medical Associates (3.9 miles)
• Umass Medical Group Westboro (4.1 miles)
• Quality Medical Evaluations (4.1 miles)

Places of Worship

• St Rose of Lima Parish (4.2 miles)
• St Bridget's Church & School (8.5 miles)

Hospitals

• Whittier Rehabilitation Hospital (4.6 miles)
• U Mass Hospital (9.8 miles)

Parks

• Acre Playground (6.5 miles)
• Hopkinton State Park (6.7 miles)
• Whitehall State Park (7 miles)
• Minuteman Park (7 miles)
• Cushing Memorial Park (8.6 miles)