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Marlborough Hills Rehabilitation & Health Care Center in Marlborough, MA

Marlborough Hills Rehabilitation & Health Care Center is a nursing home community in Marlborough, MA.

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Marlborough Hills Rehabilitation & Health Care Center in Marlborough, MA

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  • Interior

    A cozy waiting area with a sofa, armchair, and side table featuring a lamp and decorative plant.

  • Decor

    A cozy and modern living space featuring a blue sofa and stylish furniture.

  • Dining

    A neatly arranged dining table with plates, cups, cutlery, and a flower centerpiece.

  • Landscaping

    Signage for Marlborough Hills Rehabilitation & Nursing Care Center

  • Kitchen

    A spacious kitchen featuring wooden cabinetry, a dining table, and essential appliances for cooking.

  • Outdoor

    Sign for Marlborough Hills Rehabilitation & Health Care Center with a National Quality Award Winner banner.

  • Natural Light

    A serene hospital room featuring two patient beds, adorned with blue bedding, and bathed in natural light.

  • Wall Art

    A cozy dining area featuring a table set with kitchenware and adorned with decorative wall art.

  • Exercise Equipment

    A well-equipped fitness and rehabilitation space featuring various exercise tools.

121 Northboro Road, Marlborough, MA 01752

For more information about senior living options: (866) 208-4318

3.3 from 123 reviews
5 stars
59
4 stars
10
3 stars
5
2 stars
3
1 stars
46

Overall Review of Marlborough Hills Rehabilitation & Health Care Center

common 22 reviews mention this

Staff support comes through

Many residents and families describe staff who are helpful, kind, and responsive to daily needs.

Across reviews, residents and families repeatedly mention staff members who go above and beyond, communicate updates, and treat residents with care. Social service and counseling support also comes up, including workers being described as helpful and supportive when coordinating discharge or aftercare. Activity staff, housekeeping, and therapy teams are also mentioned positively in the day-to-day experience.

caveat 18 reviews mention this

Communication and call access vary

Several reviewers report trouble reaching the facility by phone and delays when help is requested.

A recurring concern is difficulty getting through on the phone, with multiple reviews saying nobody answers. Some reviewers also describe long waits for assistance after pressing call lights, including delayed help with cleaning or getting support when needed. Others mention issues that start after requests are escalated, like not being taken seriously on a floor or not receiving follow-up after messages.

common 16 reviews mention this

Dining quality is inconsistent

Dining is discussed often, with residents describing both well-liked meals and meals that fell short.

Some reviews praise the food as good or acceptable, and one mentions menu options being reviewed during visits. Other reviewers describe very poor food quality, including complaints about weight loss and meals delivered that were not fresh or were missing basics. Because both positive and negative dining experiences show up, the overall picture reads as inconsistent.

  • A neatly arranged dining table with plates, cups, cutlery, and a flower centerpiece.
  • A well-appointed dining area featuring elegant tables and chairs, perfect for intimate gatherings or meals.
  • A cozy dining area featuring a table set with kitchenware and adorned with decorative wall art.
common 10 reviews mention this

Activities and social time matter

Residents describe structured activities and social support that help make days feel more normal.

Many reviews highlight activities staff being kind and helpful, and describe time in activity spaces and themed events. Residents also mention staying engaged through daily schedules and being treated like people rather than only patients. In at least a few cases, dining room time is mentioned alongside these activity moments as part of what residents enjoyed.

caveat 14 reviews mention this

Care reliability is a mixed picture

A subset of reviews raise serious concerns about care timeliness and medication handling.

While some reviews describe professional, attentive nursing and therapy teams, others report problems that range from delayed help to medication issues. Several reviewers mention residents being left in soiled conditions for extended periods, while others describe call-light delays during urgent moments. A few also raise concerns about what they perceived as medication errors or incomplete follow-through when they requested help.

common 2 reviews mention this

Nearby options for outings

The surrounding area includes nearby restaurants, cafes, and a local theater.

A few nearby destinations listed with the property help support easy off-site options, including several quick meal and coffee choices close by. There is also a nearby theater listed for entertainment outings when transportation is arranged. These are supplemental convenience points rather than something specifically credited in the resident reviews.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 196 resident community capacity 196 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Worcester Regional (16 miles away) Worcester Regional (16 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Chick-Fil-A (0.2 miles)
  • Apex Entertainment (0.3 miles)
  • Evviva Trattoria (0.3 miles)
  • Chipotle Mexican Grill (0.3 miles)
  • Friendly's (0.4 miles)
  • 110 Grill (0.5 miles)
  • Welly's Restaurant (2 miles)

Cafes

  • Starbucks (0.2 miles)
  • New City Microcre (3.5 miles)
  • Panera Bread (3.7 miles)
  • Starbucks (4.2 miles)
  • Panera Bread (5.1 miles)
  • Starbucks (5.7 miles)
  • The Bagel Table (8.2 miles)

Pharmacies

  • Pharma Models (1.3 miles)
  • RXI Pharmaceuticals C (1.3 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.8 miles)
  • CVS Pharmacy (2.8 miles)
  • CVS Pharmacy (3.2 miles)
  • Walgreens (3.7 miles)

Theaters

  • Regal Solomon Pond (1.7 miles)

Physicians

  • Larisa Karpova, MD (2.2 miles)
  • Charles River Medical Associates Radiology (2.4 miles)
  • Metrowest Oral Surgical Associates (2.6 miles)
  • Daniel J. Muppidi, MD (2.8 miles)
  • Charles River Medical Associates (3.9 miles)
  • Umass Medical Group Westboro (4.1 miles)
  • Quality Medical Evaluations (4.1 miles)

Places of Worship

  • St Rose of Lima Parish (4.2 miles)
  • St Bridget's Church & School (8.5 miles)

Hospitals

  • Whittier Rehabilitation Hospital (4.6 miles)
  • U Mass Hospital (9.8 miles)

Parks

  • Acre Playground (6.5 miles)
  • Hopkinton State Park (6.7 miles)
  • Whitehall State Park (7 miles)
  • Minuteman Park (7 miles)
  • Cushing Memorial Park (8.6 miles)

Frequently Asked Questions

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