Marlborough Hills Rehabilitation & Health Care Center in Marlborough, MA
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121 Northboro Road, Marlborough, MA 01752
For more information about senior living options: (844) 490-3973
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The staff are always available and very supportive, going above and beyond for all residents. The housekeeping team keeps residents' rooms spotless every day. The MDS team helps residents understand their medical needs and makes them feel comfortable as they recover at home. Melissa and her team go above and beyond each day, making Marlborough Hills a pleasure to be in. Kerlande has been extremely helpful in finding a place where a resident will be happy and comfortable. The recreational staff are phenomenally awesome, bringing energy and activities that lift residents' spirits. The rehab department is absolutely awesome, with therapists who help residents regain their independence. The nurses are on time with medications and ensure residents understand their care. The staff are caring and compassionate, making residents feel at home and well cared for.
They haven't changed him and he's been sitting in his waste since noon. A family member has been there over two weeks and they still can't reach their loved one by phone. The place is described as absolute hell on earth. Residents have been left sitting in filth and feces for hours. Nonverbal patients are targeted with brutality and depravity. A former resident was treated so poorly he unalived himself this week. It's the worst place they've ever been sent to and should be avoided at all costs. The facility is underfunded and severely understaffed, with care that's slow to respond. No one answers the phone and communication with staff is consistently poor. The food is horrible and residents have lost weight because of it.This community is best suited for families seeking a rehabilitation-focused path with aggressive physical therapy, strong discharge planning, and an active, staff-driven environment. Marlborough Hills shines when the priority is measurable progress in rehab, coordinated case management, and programs that keep residents engaged throughout recovery. It is less ideal for families who require flawless daily care, consistently immediate call-light responses, and unwavering cleanliness across every wing. Alternatives should be considered for those who prioritize rock-solid safety in long-term care, near-constant bedside attention, or a uniformly calm and well-staffed atmosphere with minimal risk of communication gaps.
The core strengths here are the rehab engine and the people who drive it. PT/OT teams are repeatedly praised for pushing residents to regain mobility and function, with several caregivers and therapists noted for their dedication and effectiveness. Social workers and discharge planners help families navigate aftercare, funding, and transition plans, which can make a real difference when moving from hospital to home or another setting. The activity and recreation staff consistently receive warmth for creativity and engagement, contributing to moods that uplift residents during long rehab stays. When these elements align, recovery can feel purposeful, structured, and hopeful.
Yet the landscape is undeniably splintered by serious, recurring concerns. A sizable portion of reviews describe neglectful moments - delayed responses to call bells, residents left sitting in soiled conditions, and inconsistent attention to basic daily needs. Reports of medication lapses, communication gaps with families, and even theft of belongings circulate, painting a picture of a facility that can become overwhelmed and underresourced on some shifts. Long waits for care, difficulties in talking to social services, and signs of frustration among families further complicate the decision to place trust here. On balance, the facility's rehab strengths appear to be offset by a precarious day-to-day safety and reliability risk.
These pros and cons do not cancel each other out neatly; rather, they tilt toward a clear calculus. For residents who enter Marlborough Hills with a primary goal of regaining independence through robust PT and a well-structured recovery plan, the rehab program can deliver meaningful gains and sustained momentum. The same families, however, must be prepared for uneven day-to-day care quality and to vigilantly monitor calls, medications, and personal belongings. Management shifts and improved teamwork in some reviews offer a glimmer of stability, but the breadth of negative experiences underscores a risk that cannot be dismissed, especially for those with high acuity needs or dementia requiring constant oversight.
Practical steps can help families decide with confidence. Schedule multiple tours during different shifts to observe responsiveness and nursing attention firsthand. Specifically ask to meet with the social worker team (notably Kerlande and Joe) to understand aftercare planning, transition timelines, and support networks. Request data on call-light response times, incident reports, and medication administration procedures. Inquire about laundry processes and loss prevention, since belongings can vanish and cleanliness varies between wings. Discuss the facility's staffing ratios, recent turnover, and any recent quality improvement initiatives. Finally, probe real-world examples with current families or residents to ground the decision in recent, observable outcomes.
In the end, Marlborough Hills Rehabilitation & Health Care Center is a pragmatic fit for families prioritizing a strong, capable rehab experience with engaged staff who know how to mobilize, motivate, and discharge. It is not a universal cure-all; serious concerns about daily care, communication, and safety persist in a meaningful subset of experiences. For those who cannot tolerate inconsistent responsiveness or potential neglect risks, alternatives with a steadier track record on daily patient care are worth pursuing. The right choice hinges on aligning rehab ambitions with a tolerance for variability in routine care - and on demanding transparency from leadership about staffing, safety protocols, and ongoing quality improvements.
196 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Worcester Regional (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Marlborough Hills Rehabilitation & Health Care Center is a premier assisted living community located in Marlborough, MA. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
Our residents can enjoy the convenience of an on-site beauty salon, where they can get their hair and nails done. They also have access to cable or satellite TV in their fully furnished private rooms. Our community-operated transportation service provides easy access to nearby attractions, shopping centers, and medical appointments.
For those who love technology, we have a computer center with Wi-Fi/high-speed internet available for our residents to use. Our dining room offers restaurant-style dining with delicious meals prepared by our skilled chefs. We also cater to special dietary restrictions.
Marlborough Hills Rehabilitation & Health Care Center focuses on providing excellent care services to our residents. Our 24-hour call system and supervision ensure that help is always available when needed. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by our compassionate staff.
Our staff members are trained in medication management to ensure that residents take their medications on time. We also offer diabetes diets for those who need it. Mental wellness programs are available to promote emotional well-being.
We understand the importance of staying active and engaged, which is why we offer a variety of activities for our residents. This includes fitness programs, planned day trips, resident-run activities, and scheduled daily activities. For those who prefer a quieter setting, we have a small library and gaming room available.
In addition to all these amenities and services, Marlborough Hills Rehabilitation & Health Care Center is conveniently located near various cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
At Marlborough Hills Rehabilitation & Health Care Center, we strive to provide a comfortable and vibrant living environment where our residents can thrive physically, mentally, and socially.
Marlborough Hills Rehabilitation & Health Care Center is located at 121 Northboro Road, Marlborough, MA 01752 in Middlesex County, Massachusetts
Marlborough Hills Rehabilitation & Health Care Center on seniors.fyi includes 12 photos including images showing interior, dining, decor, rehabilitation, exercise equipment, outdoor, lighting, natural light, and more.
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