Oxford Rehabilitation & Health Care Center

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  • Interior

    A cozy room with sofas, a small table, books, and a vase of flowers near a window.

  • Outdoors

    A winding pathway leads to a brick building, flanked by landscaped areas and a parking sign.

  • Decor

    A cozy dining area featuring teal tables and floral artwork on the wall.

  • Living Room

    A wooden entertainment center with a television and shelves, designed for a cozy living room setting.

  • Building

    A view of a modern brick building featuring large glass windows and landscaped surroundings.

  • Dining

    A neatly arranged dining table featuring a turquoise tablecloth, plates, cups, and a floral centerpiece.

  • Landscaping

    A serene garden area featuring comfortable chairs, a purple bird feeder, and a sign marking the space.

  • Garden

    A serene garden setting featuring various plants surrounded by mulch.

  • Outdoor

    A sidewalk next to a tree and fence, featuring a chair and a bird feeder.

  • Television

    A wooden cabinet with a television and bookshelf.

  • Exercise Equipment

    A physical therapy room equipped with various rehabilitation tools.

  • Rehabilitation

    A physical therapy room featuring an exercise ball and treatment equipment.

Oxford Rehabilitation & Health Care Center

689 Main Street, Haverhill, MA 01830

For more information about senior living options: (844) 490-3973

3.5 from 69 reviews
5 stars
39
4 stars
4
3 stars
1
2 stars
3
1 stars
22

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    Overall Review of Oxford Rehabilitation & Health Care Center

    Pros

    • pro Oxford is described as a good place with very respectful staff who like helping others.
    • pro The staff across physical therapy, maintenance, activities, housekeeping, and case workers are regarded as among the best.
    • pro Oxford is very helpful in rehabilitation and credited with aiding residents' recovery.
    • pro The staff are responsive to family questions and create a comfortable social environment.
    • pro Tamika James is described as excellent and very caring, with an awesome nursing staff.
    • pro Ambassador Yinny is praised for being fantastic and going above and beyond to help residents.
    • pro Haley the secretary is consistently helpful with scheduling appointments in a timely manner.
    • pro The staff have become like family to residents and provide motivation to improve.

    Cons

    • pro The facility is described as a rundown, dirty building with horrible food, where the staff do not perform their jobs correctly or on time.
    • pro They claim there is a high level of negligence, with nurses ignoring patients, people waiting hours for care, and labs being misrepresented, including witnessing a patient being attacked by staff.
    • pro The place is labeled the worst facility they have encountered, with unprofessional conduct and restrictions on family contact, including allegations of marriage fraud.
    • pro Mice infestations and unhealthy surroundings are reported, with warnings about illness posted on the door and a sense that the operation resembles long-term care more than rehabilitation.
    • pro They report chronic delays in physical therapy and laundry, along with cleanliness concerns and some workers who are rude or unhelpful.
    • pro Admissions and management are described as unresponsive, with calls not returned and voicemail unavailable, suggesting poor administration.

    Review

    Oxford Rehabilitation and Care Center at 689 Main Street emerges in these voices as a place of stark contrasts. On the one hand, there are affirmations of compassion, progress, and a sense of community built around dedicated staff and meaningful activities. On the other hand, there are grave concerns about safety, cleanliness, timely care, and the overall environment. Taken together, the collection of experiences paints a picture of a facility that can be life-changing in positive ways for some residents and families, while leaving others with lasting frustration and alarm.

    A prominent thread throughout the more positive notes is a deep appreciation for the staff and the supportive culture some residents encounter day to day. Several people sing praises about the personnel across departments - physical therapy, maintenance, activities, housekeeping, and case management - describing the team as professional, respectful, and genuinely invested in helping others. Names recur in the praise: Zara, Renee, Jeily, Liza, James, and others who staff the facility. The ambassadors, in particular, are highlighted as going above and beyond. Yinny is repeatedly described as an outstanding ambassador who helps with everything, earns trust from residents, and makes them feel seen and supported. Other staff members - Tamika James, Amilly, Haley (the secretary), Melissa, Oliver, Fri, and Joe - are singled out for their compassionate care, reliability, and readiness to assist.

    For many residents, Oxford is tied to recognizable progress and a sense of rehabilitation moving in a positive direction. Comments emphasize that rehabilitation and housing planning feel interconnected - staff help with physical, emotional, and even social aspects of recovery. Several testimonials describe successful engagement with therapy and the hope of continuing support into the future, including assistance with housing and ongoing rehabilitation. The experiences of long-standing residents also hint at a community that has grown to feel like family, where staff become trusted allies rather than distant caregivers. The sentiment is that, despite the ups and downs, the center can be a place of real improvement and sustained encouragement.

    Yet the other side of the story cannot be ignored. A substantial portion of the reviews express concerns about neglect, delays, and a perceived lack of accountability. Accusations include nurses ignoring patients, leaving individuals waiting for help during painful fractures, and even witnessing alarming incidents. Some accounts describe a frightening contrast between patient care and instances of perceived abuse or hostility, including allegations of a patient being attacked by staff, and reports of staff laughing or lying about medical information. There are also serious worries about safety and the physical environment: warnings about mice, dirty buildings, and the presence of hazards like pest infestations that threaten comfort and health. Food quality is depicted as poor in several posts, contributing to a sense of overall dissatisfaction with daily life at the facility.

    Other reviews highlight administrative and communication challenges that compound the patients' and families' frustrations. Attempts to reach admissions or management are described as unresponsive or inefficient - calls not returned, voice mail boxes full or unreachable, and hours with staff seemingly inconsistent, sometimes closing earlier than expected. In one case, a family member notes difficulty in contacting the admissions office and questions the responsiveness of leadership, which colors their perception of the facility's ability to effectively coordinate care. The tension between having faith in staff's goodwill and doubting the operation's organization runs through many of these comments.

    The stories of individual staff members who stand out as helpful or inspirational create a counterbalance to the more critical voices. Some reviewers emphasize that, when things are working, the center can feel like a beacon of hope. They point to caregivers who are patient with scheduling, those who advocate for timely therapy sessions, and aides who deliver practical assistance with daily tasks and laundry. The ambassadors, in particular, are described as a stabilizing force, providing consistent support and helping residents navigate the day-to-day demands of life in the center. The patients who experience this level of care describe it as transformative, reinforcing the belief that a compassionate, well-coordinated team can make a real difference.

    Overall, the mix of praise and concern suggests Oxford Rehabilitation and Care Center is a place of potential and of serious risk, depending on the individual experience. For residents who connect with the right therapists, maintain trust with attentive staff, and find value in the activities and social opportunities, the center can be a meaningful stepping-stone toward better health, greater independence, and improved emotional well-being. For others, especially those who encounter delays in therapy, environmental problems, or perceived gaps in communication and safety, the experience can feel far less supportive and more daunting. The array of voices underscores the importance of consistent, transparent operations, rigorous safety and hygiene practices, and a responsive administration that genuinely listens to residents and families.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Manchester (21 miles away) Manchester (21 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Oxford Rehabilitation & Health Care Center in Haverhill, MA is an exceptional assisted living community that prides itself on providing a comfortable and enriching environment for its residents. With a wide range of amenities and care services, this facility ensures that residents receive the necessary assistance and support to maintain their well-being.

    The community offers various amenities to cater to the diverse needs and preferences of its residents. A beauty salon is available for grooming and pampering needs, ensuring that residents can always look and feel their best. Cable or satellite TV is provided in each room, allowing residents to relax and enjoy their favorite shows. Community-operated transportation is available, making it easy for residents to attend appointments or engage in recreational activities.

    For those who wish to use technology or surf the internet, a well-equipped computer center with Wi-Fi/high-speed internet access is available. The dining room serves delicious meals prepared by experienced chefs in a restaurant-style setting. Residents also have the option of having meals served in their private kitchens.

    To encourage an active lifestyle, Oxford Rehabilitation & Health Care Center provides various fitness facilities including a fitness room and wellness center. The fully furnished gaming room offers entertainment options for recreation and socialization purposes. Outdoor spaces include a garden where residents can enjoy fresh air and nature.

    Housekeeping services ensure that living spaces are clean and tidy at all times, while move-in coordination assists new residents during the transition process. Transportation arrangements are made for non-medical purposes as well as doctor's appointments.

    In terms of care services, the community provides 24-hour call systems and supervision for safety and peace of mind. Trained staff assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken on time according to prescribed instructions. Additionally, special dietary restrictions including diabetes diets are accommodated to promote overall health.

    Residents can enjoy a variety of activities organized by the community such as fitness programs, planned day trips, and resident-run activities. Concierge services are available to assist with any additional needs or requests. With nearby cafes, pharmacies, physicians, restaurants, transportation options, theaters, and hospitals, residents have easy access to various amenities and services.

    Overall, Oxford Rehabilitation & Health Care Center in Haverhill, MA is a vibrant assisted living community that prioritizes the well-being and comfort of its residents.

    Nearby Places of Interest

    This part of Haverhill, Massachusetts, offers a convenient location with a variety of amenities nearby. There are several pharmacies within a short distance, making it easy to access necessary medications. The area also has a selection of cafes and restaurants for dining options, as well as hospitals and physicians' offices for healthcare needs. For entertainment, there is a theater within a few miles. Additionally, the Lawrence Municipal Airport provides transportation options for those looking to travel. Places of worship and parks are also available for spiritual and recreational activities. Overall, this neighborhood provides a mix of services and conveniences that could be appealing to seniors looking to live in a vibrant community with easy access to essential facilities.

    Pharmacies

    • Preferred Pharmacy Solutions (0.7 miles)
    • CVS Pharmacy (1.4 miles)
    • Walgreens (1.4 miles)
    • CVS Pharmacy (1.4 miles)
    • CVS Pharmacy (1.8 miles)
    • CVS Pharmacy (2.2 miles)
    • CVS Pharmacy (3.9 miles)

    Cafes

    • Duffy's Diner (1.1 miles)
    • Starbucks (3.3 miles)
    • Heav'nly Donuts (4.1 miles)
    • Starbucks (5.5 miles)
    • Panera Bread (6 miles)
    • Starbucks (6.5 miles)
    • Starbucks (6.8 miles)

    Hospitals

    • Whittier Rehabilitation Hospital (1.1 miles)
    • Whittier Pavilion (1.8 miles)
    • Merrimack Valley Hospital (2.7 miles)
    • Lawrence General Hospital (4.3 miles)
    • St Joseph Hospital Ob-Gyn Windham (9 miles)

    Restaurants

    • McDonald's (1.3 miles)
    • McDonald's (1.4 miles)
    • Lucky's Pizza & Roast Beef (1.8 miles)
    • Carter's Ice Cream (2.2 miles)
    • Casa Blanca Mexican Restaurant (3.1 miles)
    • Sahara Club & Restaurant (3.1 miles)
    • Mad Maggie's Ice Cream (3.2 miles)

    Physicians

    • Dr Frederic Rose Optometry (1.4 miles)
    • Pentucket Medical Associates (1.5 miles)
    • Vascular and Vein Associates (1.8 miles)
    • Phillips Medical Systems (2.1 miles)
    • Haverhill Medical Office's (2.4 miles)
    • SMG Primary Care and Women's Health of Haverhill (2.7 miles)
    • Northeast Urologic Surgery PC (4 miles)

    Theaters

    • 2660 Amc Bar Methuen 2 (3.2 miles)

    Transportation

    • Lawrence Municipal Airport (LWM) (3.5 miles)

    Places of Worship

    • La Iglesia De Jesucristo De Los Santos De Los Últimos Días (7.1 miles)

    Parks

    • Ward Reservation (8.1 miles)

    Frequently Asked Questions

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