Hannah Duston Healthcare Center

Pros

• The staff at Hannah Duston provided wonderful care, making residents feel comfortable and supported.
• The facility was always clean and well-maintained, contributing to a positive living environment for residents.
• Staff members were amenable to special requests, showing attentiveness to individual needs.
• Their rehabilitation section, though smaller, was comfortable and effective in helping residents progress in their recovery.
• Families were kept well-informed about their loved ones' progress through regular meetings with the staff.
• Residents enjoyed a range of activities that enhanced their overall experience at the facility.
• CNAs demonstrated compassion and preserved dignity while caring for patients in difficult stages of illness.
• The dining area was described as lovely, contributing to a pleasant atmosphere during meal times.

Cons

• The care at the facility was terrible, with nurses blaming each other for missed orders and issues.
• There was a negative experience with staff allowing non-related visitors to spread false information about a family member.
• The staff failed to notify the family when a resident passed away, which was considered unacceptable.
• The food served at the facility was described as bleak.
• Issues with air conditioning were noted, although it was mentioned that these may have been addressed since then.

Review

The quality of care in skilled nursing facilities can greatly influence both the experience of the patients and their families. In the case of one reviewer, their parent is currently a patient at a facility where they express significant dissatisfaction with the level of care provided. They describe a chaotic environment where nurses pass blame among themselves for missed orders and other issues, leading to a general lack of accountability. This negative experience has left them disheartened and determined never to return, reflecting a profound disappointment in what should be a compassionate setting for recovery.

In stark contrast, another review highlights the exemplary care received at Hannah Duston’s facility, where the reviewer’s mother enjoyed her stay. This smaller facility is praised for its dedicated staff who contributed significantly to her recovery process. The reviewer emphasizes how their mother progressed from being dependent on assistance to walking with a walker—an achievement attributed not just to rehabilitation efforts but also to encouragement from an engaged staff. The warm atmosphere is captured through little gestures, such as daily hugs from cleaning staff and an organized approach to tracking residents’ progress through bi-weekly meetings with family members. Such positive interactions foster trust and comfort among residents and their families alike.

Another family member recounted their relief after moving their grandmother to Hannah Duston after previous unsatisfactory experiences in other facilities. They found that this new environment was not only clean but also accommodating to personal requests—like special soap for showers or off-schedule tea—which enhanced the overall comfort of the resident. Although her accommodations were simplistic—a double room shared with a roommate—the cleanliness and sufficient space met her needs effectively. The consistency in quality service undoubtedly contributed positively to this family's view of long-term care options.

Recollections turn somber as one reviewer shares mixed experiences during dual visits to Hannah Duston; while they had previously enjoyed good support when caring for their mother there, they encountered troubling behavior when it came time for their grandmother's care. During this period, they noted intrusive visitors spreading negativity about the family that went unchecked by the staff—an oversight that marred what otherwise could have been a supportive environment during difficult times. Most shockingly, this reviewer recalls not being informed when their grandmother passed away, which highlighted significant flaws in communication within the facility—a crucial aspect that directly impacts families facing grief.

Amidst these mixed accounts lies a story of gratitude expressed by another individual reflecting on their father’s lengthy stay at Hannah Duston before his passing in 2011 due to a degenerative brain disease. Through his declining health journey—from rapid onset dementia diagnoses to complete non-responsiveness—the family lauded the extraordinary care provided by certified nursing assistants (CNAs) who exhibited compassion and respect towards him until the very end. With open lines of communication regarding his medical condition and treatment plan, alongside well-managed medications and dignified meal times even when he required bed feeding, there seemed little room for criticism about staff dedication.

However, there were still minor critiques mentioned regarding food variety and air conditioning issues noted by this reviewer—areas seen as potential growth opportunities for continued improvement within Harris Duston's services. Despite these slight disappointments concerning amenities like food choices or climate control mechanisms ensuring comfort within rooms, it seems evident that esteemed relationships formed between residents, families, and caregivers across different experiences showcase invaluable human connections during such vulnerable periods in life; these enduring bonds are crucially supported by dedicated professionals who strive tirelessly through challenging circumstances every day.

In conclusion, testimonies paint vivid pictures revealing varied realities experienced by families navigating skilled nursing facilities' diverse landscapes—some facing alarming neglect while others embraced kindness amidst heartache over loved ones’ decline into illness or passing away gracefully surrounded by compassionate caregivers believing wholeheartedly in preservation dignity until life's final moments come close at hand.

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.7 miles)
• Preferred Pharmacy Solutions (1.7 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• McDonald's (1 miles)
• Lucky's Pizza & Roast Beef (1.2 miles)
• 110 Grill (1.6 miles)
• Applebee's (1.8 miles)
• Jimmy K's Restaurant (1.9 miles)
• McDonald's (2 miles)
• Carter's Ice Cream (3.6 miles)

Physicians

• Haverhill Medical Office's (1.1 miles)
• Phillips Medical Systems (1.4 miles)
• Pentucket Medical Associates (1.8 miles)
• Dr Frederic Rose Optometry (1.8 miles)
• Interventional Spine Medicine (2.2 miles)
• Access Sports Medicine and Orthopaedics (2.2 miles)
• Vascular and Vein Associates (3 miles)

Cafes

• Starbucks (1.4 miles)
• Duffy's Diner (2.8 miles)
• Heav'nly Donuts (5.8 miles)
• Starbucks (6.1 miles)
• Starbucks (7.1 miles)
• Honey Dew Donuts (7.2 miles)
• Panera Bread (7.8 miles)

Hospitals

• Whittier Rehabilitation Hospital (1.8 miles)
• Whittier Pavilion (1.9 miles)
• Merrimack Valley Hospital (3.6 miles)
• Lawrence General Hospital (5.7 miles)
• St Joseph Hospital Ob-Gyn Windham (7.9 miles)

Theaters

• 2660 Amc Bar Methuen 2 (3.8 miles)

Transportation

• Lawrence Municipal Airport (LWM) (5.2 miles)

Places of Worship

• La Iglesia De Jesucristo De Los Santos De Los Últimos Días (7.7 miles)

Parks

• Griffin Park (8.4 miles)