Tower Hill Rest Home

Pros

• The staff are described as super helpful and quick to answer questions.
• Leah, the social worker, is praised for being amazing and very helpful.
• The facility is described as great, professional, and welcoming.
• Illiana is described as fantastic and very helpful.
• The Fitchburg Rehab team is caring and goes above and beyond.
• Therapy at Fitchburg Rehab is recommended and effective.
• The environment is a breath of fresh air, offering independence and confidence-building therapy.
• Nurses and CNAs are described as caring, attentive, and wonderful.
• The administrator is helpful and kind.

Cons

• This place is disgusting; the staff is horrible, and the management should be ashamed of themselves; it should be shut down immediately.
• The facility is gross and leaves patients worse off, often ending up in an emergency room.
• It is described as a terrible place, with management described as absolutely horrendous and not recommended.
• The reviewers question why the state of Massachusetts is not investigating this facility and call for it to be shut down.
• One reviewer states that the caregivers are rude and careless and that the phones are never answered.
• One reviewer says the facility deserves a zero-star rating.

Review

Fitchburg Rehabilitation and Nursing Center appears in many voices as a place where warmth, attentiveness, and a strong sense of community regularly meet the realities of rehab and long-term care. Across a spectrum of firsthand accounts, the staff's kindness and the facility's welcoming atmosphere stand out as the most enduring impressions. Several residents and family members repeatedly point to the compassionate care they received from nurses, CNAs, and a cohesive team that feels invested in each person's well-being. The aroma of care is strongest in stories that highlight individual staff members by name - social workers Leah and Sonya, business office manager Illiana, and administrator Chris - and in praise for the way they help with admissions, insurance, and everyday reassurance.

The therapy programs and the broader rehabilitation experience receive especially strong commendations. Reviewers describe tangible progress, a sense of independence regained, and a level of empowerment that many residents say feels more like being treated as adults than as patients. One resident notes how the facility's approach to therapy has helped build confidence, addressing fears about being on one's own and supporting a smoother transition toward greater self-reliance. This emphasis on meaningful activity and practical goals - paired with accessible scheduling and attentive follow-through - emerges as a hallmark of many positive experiences here.

Family members who have entrusted loved ones to Fitchburg Rehabilitation consistently mention feeling heard and supported by the care team. There are heartfelt anecdotes about patients receiving attentive, patient, and genuinely caring treatment after serious incidents, such as a car accident, with staff going above and beyond to ensure comfort and safety. The administration and support staff are frequently cited for their responsiveness, professionalism, and the clear regard they show for families navigating the complexities of insurance, admissions, and medical appointments. For some, the facility becomes a home away from home, a place where routines help residents feel safe and where staff members make an effort to greet visitors warmly and keep communication open.

A number of reviewers also attach significance to the environment and the daily lived experience - cleanliness, professional demeanor, and a sense that the facility is well-run. Observations about the administrator's accessibility and the business office's helpfulness contribute to a broader perception of an organized, capable operation. The consistency of care, the timely responses to questions, and the evident care taken to coordinate medical, social, and logistical aspects of each resident's stay paint Fitchburg as a place that many families can trust when their loved ones need rehabilitation or long-term support.

Yet, the overall picture is not uniformly glowing. A sizable minority of voices offer sharp caution, emphasizing serious concerns about care quality, responsiveness, and governance. Some reviewers describe experiences that led them to question the facility's safety and effectiveness, using strong language to urge others not to seek care there. Complaints of unreturned calls, difficulty reaching staff, and perceptions of rude or careless behavior from certain caregivers appear in several reviews. In a few cases, families report feeling that staff were overwhelmed or inattentive in ways that could jeopardize a patient's well-being. One reviewer explicitly warns that the facility's conditions and performance could result in harm, suggesting the need for external investigation or oversight. These negative perspectives underscore that, for some individuals, the experience at Fitchburg Rehabilitation falls far short of expectations and hopes for compassionate, competent care.

Taken together, the collection of reviews presents a nuanced portrait: Fitchburg Rehabilitation and Nursing Center is a place where many residents and families feel profoundly grateful for supportive staff, effective therapy, and a welcoming environment that treats people with dignity. It also contains voices of concern about communication gaps, perceived inconsistencies in care, and instances where the experience did not meet expectations or trust. The contrast highlights the importance of ongoing attention to staffing, responsiveness, and safety protocols - elements that can make the difference between a resident's sense of security and a family's lasting worry. For prospective families and patients, the thread running through these experiences is clear: the facility earns high marks for warmth, competency, and community, while also reminding readers that continuous improvement in communication and care coordination remains essential.

This part of Fitchburg, Massachusetts, offers a variety of amenities and services that cater to senior living. With multiple pharmacies in close proximity, accessing medication and healthcare is convenient. There are also numerous dining options including Mexican cuisine at Zapata Mexican Cocina and fast-food chains like Burger King and Taco Bell. The area boasts several parks for leisurely walks or outdoor activities, such as Coolidge Park and Coggshall Park. Additionally, there are several physicians' offices nearby for regular check-ups and medical care. For spiritual needs, places of worship like St Bernard's Parish and Congregation Agudat Achim are easily accessible. Overall, this neighborhood provides a mix of essential services, recreational opportunities, and dining choices for seniors looking to live in a vibrant community in Fitchburg.

Restaurants

• Zapata Mexican Cocina (0.1 miles)
• Burger King (0.8 miles)
• Taco Bell (0.8 miles)
• McDonald's (0.9 miles)
• Donnelly's Tavern (1.3 miles)
• Legend's Bar & Grill (1.4 miles)
• Ixtapa Cantina Mexican Restaurant (1.8 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.3 miles)

Parks

• Coolidge Park (0.7 miles)
• Coggshall Park (1.5 miles)
• Parkhill Park (1.5 miles)
• Westminster Hill Playground (2.7 miles)
• Marshall Park (3.3 miles)
• BB Kidz Klub (3.4 miles)
• Barrett Park (4.4 miles)

Physicians

• Fallon Clinic (1 miles)
• Fallon Health Clinic (1 miles)
• Zanghi, Matthew Umass Memorial Medical Group Fitchburg Primary Care (1 miles)
• Eye & LASIK Center (1 miles)
• Fitchburg Family Practice Umass (1.3 miles)
• Habit Opco (1.5 miles)
• All Family Care (1.5 miles)

Places of Worship

• St Bernard's Parish (1.1 miles)
• St Joseph Church (1.5 miles)
• Our Lady Of The Lake (2.4 miles)
• Congregation Agudat Achim (3.4 miles)
• Pilgrim Congregational Church (4.2 miles)
• Bread of Life Church (5.9 miles)

Cafes

• Smokestack Roasters (1.1 miles)
• Gourmet Donuts (1.3 miles)
• Gourmet Donuts (2.2 miles)
• Gourmet Donuts (3.8 miles)
• Starbucks (4.1 miles)
• Panera Bread (4.4 miles)
• Central Cup (6.2 miles)

Hospitals

• Burbank Hospital (1.3 miles)
• Health Alliance Hospital (1.3 miles)
• Neurology Of Central Massachusetts (3.2 miles)
• Leominster Hospital Emergency (3.2 miles)

Theaters

• Entertainment Cinemas (4.2 miles)