Manor Care Health Services -Silver Spring

Pros

• The staff at Manor Care/ProMedica Silver Spring are consistently praised for their kind and attentive care towards patients.
• Nurses Shaye and Ruth, along with the Director of Nursing Mr. Hannock, received specific commendation for their exceptional service.
• Family members appreciate the helpfulness and patience of the staff, particularly in facilitating communication between residents and their loved ones during the pandemic.
• The facility is noted for its clean and spacious private rooms equipped with necessary amenities for residents.
• Residents enjoy a variety of activities and have access to additional services like hair styling once a week.
• Many family members express gratitude for the professionalism and thoroughness of the therapists and nursing staff in caring for their loved ones.
• Despite challenges, some families feel reassured by the level of care provided to their relatives, alleviating their initial concerns about the facility.

Cons

• The staff have been less than communicative with family members about patient issues, despite clear requests for updates.
• A nurse exhibited inappropriate behavior by screaming into her phone while caring for a patient.
• Food service staff were unhelpful and provided contradictory information about available food options.
• There are concerns that some staff may be homophobic, potentially impacting the quality of care provided.
• A patient's wallet was stolen, leading to significant distress and complications for the family in retrieving IDs and managing finances.
• Staff shortages contributed to decreased attention and care for residents.
• Some reviews highlighted the nursing staff as uncaring and unpleasant, making communication difficult due to language barriers.
• Personal items frequently went missing from patients' rooms, raising concerns about safety and security.
• The cleanliness of patients' rooms was criticized, with reports of sticky floors and disarray during visits.

Review

The experiences of families with loved ones in nursing facilities can vary significantly, as illustrated by the mixed reviews for Manor Care/ProMedica Silver Spring. On one hand, some family members express gratitude for the attentive care their relatives received, particularly highlighting the efforts of specific staff members. For instance, one reviewer praised nurses Shaye and Ruth, Director of Nursing Mr. Hannock, as well as physical therapists Raymond and Keith, noting that their dedication contributed positively to their father's three-week stay. The presence of a dietician who took an active interest in patient meals was also commended, reflecting a high level of engagement from certain staff members during challenging times.

However, alongside these positive testimonies exist significant concerns raised by other reviewers. Some families voiced frustration regarding communication issues within the facility; they reported feeling left in the dark about significant matters affecting their loved ones’ care. One specific instance involved inappropriate behavior from a nurse who shouted into her phone while caring for a patient—an event that prompted complaints but seemingly went unaddressed. This lack of effective communication and follow-through seemed to create an atmosphere where family members felt undervalued in their roles as advocates for those they cared about.

Food service has been another contentious issue among reviewers. Many expressed dissatisfaction with the inability to accommodate dietary needs adequately. One reviewer noted that when they requested certain food items or alternatives for their father’s meals, staff responses were often dismissive or unhelpful. Reports of food service personnel denying milk availability only to later find it suggests a troubling disconnect within operational systems at the facility. Such issues not only affect patients' nutritional needs but also contribute to an overall sense of frustration felt by family members aiming to enhance their loved one's experience.

A more alarming concern noted by several individuals relates to feelings of insecurity and potential neglect within the facility environment itself. A particularly disturbing review described incidents involving theft—namely, one patient's wallet disappearing shortly after admission—and alleged threats made against another resident by staff members. These serious allegations raise red flags about safety protocols and overall monitoring practices at Manor Care/Silver Spring; indeed, such circumstances can deeply impact not only patients' well-being but also familial trust in the facility's ability to provide adequate oversight.

Another aspect that drew criticism was inadequate staffing levels throughout various departments in the facility; these shortages have led to complaints about general care quality and attentiveness during both daily activities and emergencies alike. The realities posed by staffing challenges during ongoing pandemic pressures have left some families questioning whether residents are receiving sufficient care relative to individual needs—a sentiment echoed across various reviews where users emphasized how critical robust staffing is for ensuring proper attention and responsiveness.

However, amid these criticisms exists a contrasting perspective offered by some families who emphasize diligence exhibited by individual caregivers—many expressing appreciation for staff’s kindness during difficult times caused primarily by pandemic restrictions on visitation rights. Certain reviewers highlighted their satisfaction with cleanliness standards maintained across public areas while sharing anecdotal praise regarding activity programs designed specifically to engage residents regardless of physical limitations.

In summary, reviews concerning Manor Care/ProMedica Silver Spring demonstrate a concerning dichotomy between commendable individual actions performed by select staff members contrasted sharply against systemic issues plaguing communication effectiveness within teams responsible for patient care management whatsoever will ultimately shape perceptions held toward this institution moving forward despite its current 4-star Medicare rating—as some maintain it deserved less commendation given observed deficiencies affecting daily operations similarly experienced firsthand through numerous patient interactions shared here accompanying emotional testimonials indicating room for improvement remains paramount across this landscape going ahead.

Pharmacies

• Kaiser Permanente - Pharmacy (0.7 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.4 miles)
• Herbiculture (3.5 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.9 miles)
• CVS Pharmacy (5.1 miles)

Restaurants

• McDonald's (0.9 miles)
• McDonald's (1.7 miles)
• Jollibee (5.6 miles)
• First Watch (5.7 miles)
• McDonald's (6.2 miles)
• Looney's Pub (6.3 miles)
• Denizens Brewing Co. (6.5 miles)

Places of Worship

• College Park United Methodist Church (4.3 miles)
• Christ Congregational Church (4.9 miles)
• Saint Andrew Kim Catholic Church (7.2 miles)
• Basilica of the National Shrine of the Immaculate Conception (9.5 miles)

Transportation

• Greenbelt Station (4.6 miles)
• Greenbelt Metro Station (4.6 miles)
• Glenmont Metro Station (5 miles)
• Forest Glen Metro Station (5.7 miles)
• College Park - University of Maryland Metro Station (6.3 miles)
• Prince George's Plaza Metro Station (7 miles)
• West Hyattsville Metro Station (7.7 miles)

Parks

• Duvall Playground (4.7 miles)
• Georgian Forest Park & Tennis Courts (5.4 miles)
• High Ridge Park (6.1 miles)
• Winding Creek Local Park (7.1 miles)
• Fort Slocum Park (7.9 miles)
• Chevy Chase Park (8.3 miles)
• Rock Creek Park (8.4 miles)

Physicians

• Allergy Partners of Metro DC (5.1 miles)
• Eternal Dermatology (6.4 miles)
• Potomac Valley Orthopedic (6.8 miles)
• Sheikh, Sarah Capital Womens Care (6.9 miles)
• Maple Lawn Surgery Center (7 miles)
• Montgomery Internal Medicine (7.9 miles)
• Capitol Medical Group (8 miles)

Hospitals

• Holy Cross Hospital (5.4 miles)

Cafes

• Lost Sock Roasters (7.2 miles)
• Vigilante Coffee (7.9 miles)
• Starbucks (8.9 miles)
• Starbucks (9.2 miles)
• Tatte Bakery & Cafe (9.3 miles)