Manor Care Health Services - Wheaton

Pros

• The nursing staff and physical therapists at the rehab facility were patient and encouraging, helping the reviewer achieve significant progress in their recovery.
• The staff at Promedica Skilled Nursing and Rehabilitation Wheaton is attentive, and the reviewer feels their loved one is being treated well.
• Manor Care’s therapy team was described as professional, friendly, and helpful, with noticeable improvements in the patient's condition.
• Ishmael and the Activities staff went above and beyond to help a resident experience a special event, showcasing their dedication to residents' happiness.
• The nursing staff on the specific wing where another patient's husband resides has been kind, prompt in responding to requests, and patient with him.
• Staff members such as Nurse Maria were highlighted as exemplary caregivers who kept family members informed throughout their loved one's stay.

Cons

• The premises were found to be dirty and extremely disorganized, with few competent staff members available.
• Communication from the facility was poor, as calls often went unanswered or were abruptly disconnected.
• Patients experienced long wait times for assistance and were sometimes left in soiled beds for extended periods.
• The food provided was sub-standard with limited options, contributing to resident dissatisfaction.
• There was a lack of appropriate activities for residents, leading to an empty and unengaged environment.
• Staff showed annoyance when family members requested assistance or information about their loved ones' care.
• The facility failed to maintain adequate hygiene and care protocols, resulting in patients appearing dehydrated and lethargic.
• There were instances of mix-ups with patient identities due to similar last names, causing confusion and distress for families.
• Residents reported feeling mistreated by staff, describing them as rough and unkind during care interactions.
• Overall security measures appeared insufficient, raising concerns about patient safety within the facility.

Review

The experiences shared by families of residents in skilled nursing facilities, particularly regarding Manor Care and Promedica Skilled Nursing and Rehabilitation Wheaton, showcase a complex picture of care quality ranging from outstanding support to alarming neglect. In the wake of physical rehabilitation or surgery, many individuals and families rely heavily on these facilities for attentive care and rehabilitation services. However, their observations reveal significant disparities in the level of service provided.

For some, skilled nursing facilities have proven to be a beacon of hope. One review highlights a personal journey where an individual spent two and a half months in rehab following brain surgery. The reviewer praised the patience and encouragement exhibited by the nursing staff and physical therapists during her recovery journey. The gradual progression from being bedridden to walking without assistance was made possible through dedicated care from professionals who were not only knowledgeable but also compassionate. This experience reflected positively on the importance of having capable rehabilitation teams that can motivate patients towards recovery.

In stark contrast, another family had a deeply troubling experience with Manor Care Health Services-Wheaton after their loved one was transferred there based on a recommendation from Kaiser. The review highlighted severe inadequacies within the facility, including dirty premises, disorganization, and apparent staff shortages leading to negligent patient care. Multiple accounts mentioned difficulties reaching staff members via phone—calls would often go unanswered or disconnected altogether. This lack of communication extended into critical health issues; in one case, a patient was transferred to an emergency room due to an infection without informing his family until he was already en route.

Even within facilities that are seemingly better equipped for patient care like Promedica Wheaton, concerns remain prevalent among families. One reviewer noted that while they found the staff attentive and appreciated the range of activities available for patients, their loved one’s paralysis limited participation in those activities. Other reviews indicated frustrations when addressing specific needs: there were reports of missed requests for assistance with meals or mobility issues that left residents feeling neglected during crucial moments.

Additionally, several reviewers expressed discontent over poor cleanliness and organization within Manor Care's environment—encounters with unsettling hygiene conditions were common across multiple narratives. A recurring theme involved reports of unresponsive nursing staff who often neglected basic needs such as changing soiled bedding or providing timely medical assistance when required by residents suffering from preventable discomforts related to dehydration or poor nutrition protocols.

However, it is essential to highlight that not all experiences within these types of facilities are negative; some families reported positive interactions with diligent staff members who made genuine efforts to improve their loved ones' quality of life through personalized therapy sessions or quick response times to inquiries about care plans. Facilities like Manor Care earned commendations for competent team members such as social workers or physical therapists who significantly impacted individual recoveries despite surrounding challenges faced by other aspects of operational management at these centers.

Ultimately, while some families experienced remarkable rehabilitation journeys filled with compassion and support from healthcare professionals in skilled nursing facilities like Promedica Wheaton, others faced shocking neglect at another establishment managed under similar auspices but fell short regarding standards expected in patient care delivery systems common across such settings. The evident variation emphasizes the need for ongoing assessment and accountability mechanisms designed explicitly toward ensuring consistent quality assurance measures across all skilled nursing providers so as each resident receives dignified treatment tailored according to their unique health challenges upon entering these critical transitional environments post-surgery or serious illness.

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)

Transportation

• Glenmont Metro Station (0.8 miles)
• Forest Glen Metro Station (2.5 miles)
• Grosvenor-Strathmore Metro Station (3.2 miles)
• Twinbrook Metro Station (3.8 miles)
• Medical Center Metro Station (4.4 miles)
• Hertz Rent A Car (4.5 miles)
• Bethesda Metro Station (5.2 miles)

Restaurants

• Jollibee (0.9 miles)
• McDonald's (3.8 miles)
• Silver Diner (3.8 miles)
• McDonald's (4 miles)
• McDonald's (4.3 miles)
• Denizens Brewing Co. (4.5 miles)
• McDonald's (5.2 miles)

Parks

• Georgian Forest Park & Tennis Courts (1.7 miles)
• Winding Creek Local Park (2.1 miles)
• Chevy Chase Park (5 miles)
• Rock Creek Park (5.7 miles)
• Fort Slocum Park (6.6 miles)
• Rock Creek Regional Park (6.7 miles)
• Falls Road Park (6.9 miles)

Hospitals

• Holy Cross Hospital (2.6 miles)
• Sibley Memorial Hospital (8.5 miles)
• Adventist HealthCare Shady Grove Medical Center (8.6 miles)
• Medstar Washington Hospital Center (8.6 miles)
• Children's National Medical Center (8.8 miles)

Places of Worship

• Christ Congregational Church (3.3 miles)
• Saint Andrew Kim Catholic Church (6.4 miles)
• College Park United Methodist Church (7.5 miles)
• Basilica of the National Shrine of the Immaculate Conception (8.6 miles)

Physicians

• Potomac Valley Orthopedic (3.9 miles)
• Capitol Medical Group (4.1 miles)
• Montgomery Internal Medicine (6.9 miles)
• Mary's Center (7.2 miles)
• The Centers For Advanced Orthopaedics (8.3 miles)
• Occupational Health Consultants (8.3 miles)
• Foxhall Pediatrics (8.3 miles)

Cafes

• Tatte Bakery & Cafe (5.3 miles)
• Lost Sock Roasters (5.6 miles)
• Starbucks (6.7 miles)
• Starbucks (8.3 miles)

Theaters

• AMC Montgomery 16 (5.5 miles)