Arcola Health And Rehabilitation Center

Pros

• The staff at Arcola Health and Rehabilitation Center is consistently described as kind, caring, and professional, providing excellent support to residents.
• Many reviewers praise the quality of the physical and occupational therapy services, noting that therapists are attentive and help residents achieve their rehabilitation goals.
• The facility is noted for being clean and well-maintained, contributing to a comfortable environment for recovery.
• Residents enjoy the food provided at Arcola, with several expressing that it is delicious and contributes positively to their overall experience.
• Families appreciate the strong communication from the rehab team regarding their loved ones' progress and care plans.
• Some families feel a sense of trust in leaving their loved ones at Arcola, citing previous positive experiences or referrals from others who were well cared for in the past.
• The social work staff actively support residents in adjusting to their new circumstances and planning for future care options.

Cons

• Communication with family members about patient care and updates is lacking, requiring families to call for information rather than receiving proactive updates.
• Some staff members are described as uncaring or incompetent, leading to negative experiences for patients.
• There are concerns regarding the professionalism of certain staff members, including instances of rudeness from nurses.
• Patients reported difficulties in understanding some staff due to language barriers, affecting communication and care.
• A complaint was made about a lengthy refund process after leaving the facility early, raising concerns about financial practices and accountability.
• Noise from roommates, such as loud TV shows at night, disrupted the peace during recovery for some patients.

Review

Arcola Health and Rehabilitation Center has garnered a range of feedback from residents and their families, illustrating both commendable aspects of care and some areas for improvement. Many individuals highlighted the kind, attentive nature of the staff, which played an essential role in their loved ones’ rehabilitation journeys. From nurses to physical therapists, it became evident that the compassion and professionalism exhibited by the healthcare team significantly impacted patients’ recovery experiences.

One of the prominent strengths noted across multiple reviews was the quality of the rehabilitation staff. Patients undergoing physical therapy (PT) and occupational therapy (OT) frequently praised their experiences, appreciating the dedication and expertise displayed during sessions. For example, one reviewer shared how their brother found joy in attending rehab daily, reporting back with enthusiasm about his progress. Similarly, another family member expressed gratitude towards personnel for providing honest feedback regarding their loved one’s recovery timeline. The emphasis on individualized care resonated well with many families who described how supportive relationships were built between patients and staff.

Despite the positive remarks surrounding nursing care and rehabilitation services, several reviewers pointed out challenges related to communication within the facility. Families often felt that they lacked sufficient updates about their loved ones unless they reached out directly. This barrier to information detracted from an otherwise generally favorable experience at Arcola. Visitors emphasized that better communication could ease anxieties for families unable to visit frequently due to COVID-19 restrictions or other factors limiting access to the facility. While staff members were reported as being nice when approached with questions or concerns, critics believed a more proactive approach in keeping families informed would vastly improve overall satisfaction.

The layout and amenities at Arcola received mixed reviews; while some appreciated clean facilities with enjoyable spaces like courtyards for relaxation, others echoed complaints about room arrangements leading to disturbances during rest—especially in double occupancy rooms where noise levels could disrupt sleep quality. Feedback indicated that while there are various activities offered within Arcola—including music sessions, bingo games, church services, and movie nights—some patients did not participate due to personal reasons such as short stays or health conditions limiting engagement.

Concerns were also raised regarding certain staff members’ professionalism levels throughout patient interactions outside PT/OT departments. Although many employees received commendations for attentiveness and kindness, several reviewers mentioned experiences with nurses who were perceived as rude or unhelpful at times—an inconsistency that understandably frustrated family members keen on ensuring optimal care for their loved ones.

Lastly, financial matters appeared to complicate some relationships between visitors and management at Arcola Health & Rehabilitation Center; one review specifically detailed frustrations over delayed refunds after early departures from care—leading to sentiments suggesting lack of transparency or accountability within administrative processes. Despite this challenge among certain residents' families, numerous testimonials reaffirmed that Arcola remains dedicated in providing essential services aimed at improving health outcomes through rehabilitative practices combined with sincere human connections.

In aggregate formulating these diverse perspectives presents an image of Arcola Health and Rehabilitation Center as a facility committed primarily towards fostering healing through excellent therapy services intertwined with genuine compassion—a center worth considering in times requiring skilled long-term care interventions—but which also has room for growth concerning operational consistency and thoroughness in communication efforts toward family members navigating complex healthcare landscapes.

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.5 miles)

Hospitals

• Holy Cross Hospital (1.6 miles)
• Medstar Washington Hospital Center (7.5 miles)
• Children's National Medical Center (7.6 miles)
• Howard University Hospital (8.3 miles)
• Sibley Memorial Hospital (8.3 miles)

Restaurants

• Jollibee (1.7 miles)
• McDonald's (2.9 miles)
• Denizens Brewing Co. (3.3 miles)
• McDonald's (4 miles)
• McDonald's (4.8 miles)
• Silver Diner (5.4 miles)
• McDonald's (5.5 miles)

Places of Worship

• Christ Congregational Church (1.8 miles)
• College Park United Methodist Church (5.8 miles)
• Basilica of the National Shrine of the Immaculate Conception (7.3 miles)
• Saint Andrew Kim Catholic Church (7.5 miles)

Transportation

• Forest Glen Metro Station (1.8 miles)
• Glenmont Metro Station (2.3 miles)
• Grosvenor-Strathmore Metro Station (4.3 miles)
• Medical Center Metro Station (4.7 miles)
• Bethesda Metro Station (5.2 miles)
• Twinbrook Metro Station (5.4 miles)
• Hertz Rent A Car (6.1 miles)

Parks

• Georgian Forest Park & Tennis Courts (3.2 miles)
• Winding Creek Local Park (3.7 miles)
• Chevy Chase Park (4.5 miles)
• Rock Creek Park (5 miles)
• Fort Slocum Park (5.3 miles)
• Duvall Playground (5.9 miles)
• Meridian Hill Park (7.9 miles)

Physicians

• Capitol Medical Group (4 miles)
• Potomac Valley Orthopedic (5.4 miles)
• Mary's Center (5.9 miles)
• Children's National - Main Hospital (7.6 miles)
• Foxhall Pediatrics (7.8 miles)
• Montgomery Internal Medicine (8.1 miles)

Cafes

• Lost Sock Roasters (4.4 miles)
• Tatte Bakery & Cafe (5.3 miles)
• Starbucks (6.7 miles)
• Vigilante Coffee (7.4 miles)

Theaters

• AMC Montgomery 16 (6.6 miles)
• Alamo Drafthouse Cinema DC Bryant Street (8.1 miles)