Hartley Hall Nursing And Rehabilitation
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1006 Market Street, Pocomoke City, MD 21851
For more information about senior living options: (844) 490-3973
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The facility was clean and had no bad odor. The facility is very clean, and the employees are pleasant. The staff was great, and Hartley Hall was very clean and bright. The nursing staff is the best. The facility is always clean, and the workers are friendly, helpful, and caring for the residents. The employees are very clean and nice.
The facility is described as the worst on the east coast. The director of nursing is described as incompetent and unprofessional. Morale is described as awful and the staff are miserable. The residents are described as suffering tremendously. Peak Healthcare is said to not abide by laws or regulations. The place is said to need to be shut down. Residents' assets are said to be taken and belongings stolen. Residents are described as being talked down to and not taken seriously when seeking care. They are said to not be getting proper care. There is mention of racism and bullying, with some LPNs said to be fired. The staff are described as overworked and taken advantage of.The feedback about Hartley Hall nursing home, run by Peak Healthcare, presents a paradoxical picture. On one hand, several reviewers emphasize cleanliness and a generally pleasant, friendly environment. They describe facilities that are kept very clean, with employees who are courteous and attentive. One commenter notes that the facility was spotless with no bad odors, and others add that Hartley Hall was bright, very clean, and that the nursing staff were the best in their view. In these accounts, families who visited or interacted with the staff found the physical environment welcoming and the caregivers polite, helpful, and patient with residents.
Yet beneath those positive impressions lies a far more troubling set of experiences and accusations. A number of reviewers frame Hartley Hall as an unsafe and poorly managed place. A parenthetical cry from one visitor - "Worse nursing home on the east coast!" - sits alongside a specific incident: a grandmother who fell and required stitches, with the staff unable to explain how the injury occurred. The reviewer insists that someone knows what happened and argues that the facility should be shut down, signaling a belief that accountability and transparency were severely lacking in critical moments of care. This thread of concern highlights perceived gaps in incident reporting and in the ability of staff to respond appropriately when residents are injured.
The most damning critiques focus on leadership and governance. Peak Healthcare is described as "the worse thing that has happened to Hartley Hall," with strong accusations that the company does not abide by laws or regulations. The director of nursing is singled out - Amber Sterling - as incompetent and unprofessional, described as lacking integrity and unqualified for her role. According to these reviews, morale among staff is terrible, with overworked workers feeling taken advantage of, and the downstream effect is that residents pay the price: inadequate care, delayed treatment, and a sense that residents' needs are not prioritized in a timely way. The overarching concern is that poor management and low morale undermine quality of life and safety for those living at Hartley Hall.
There are also serious allegations of financial and ethical misconduct. Several comments claim residents' assets are taken by the facility, and belongings are stolen, painting a picture of exploitation that goes beyond standard complaints about caregiving. In addition, reviewers argue residents are spoken down to and not taken seriously when they seek care promptly. Taken together, these claims portray a facility that may be failing to protect residents' dignity and rights, with questions raised about whether basic protections and oversight are functioning as they should.
A troubling thread in the reviews centers on racism and bullying within the staff. One reviewer specifically calls out racism and bullying as being "entirely too much," urging that a particular LPN - named Margaret - should be fired. This assertion speaks to a climate of hostility and discrimination, which, if true, would compound concerns about patient safety and quality of care. While the accounts are emotionally charged, they reflect real fears about the environment in which residents live and receive care, and they highlight a need for serious attention to staff conduct and training.
Amid the severe critiques, there are glimpses of a more mixed experience. One line suggests that Hartley Hall "is not home but they will try to meet your medical needs," indicating a distinction between familial comfort and clinical attention. The sentiment acknowledges that even amid major criticisms, some aspects of care - medical attention when needed - are being provided. Another comment echoes this mix with a brief, resigned note: "????really," which, while ambiguous, seems to convey disbelief or frustration at the overall situation. The variance across comments underscores a tension between appearances of cleanliness and kindness on the one hand, and serious concerns about safety, ethics, and the quality of medical care on the other.
Together, these reviews paint a complex portrait of Hartley Hall. On the surface, the facility can appear clean, orderly, and staffed by friendly workers who deliver courteous service. Beneath the surface, however, there are deeply troubling allegations about leadership, regulatory compliance, patient safety, and residents' rights. The most consistent call-to-action across many accounts is a demand for accountability, improved governance, and decisive action to address alleged neglect, mismanagement, and potential abuse. For families considering Hartley Hall, the messages urge caution, thorough due diligence, and careful assessment of both the day-to-day care environment and the broader organizational practices that shape residents' well-being.
73 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hartley Hall Nursing and Rehabilitation is an assisted living community located in Pocomoke City, MD. This community offers a wide range of amenities to ensure the comfort and well-being of its residents. These amenities include a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, fully furnished living spaces, a gaming room, a garden area, housekeeping services, kitchenettes in each unit, move-in coordination assistance, outdoor space for relaxation and recreation, private bathrooms in every unit, restaurant-style dining options, a small library for reading enthusiasts, telephone services for communication needs, transportation arrangements (non-medical) for convenience and accessibility to different places within the area including doctor's appointments, a wellness center for overall health and wellbeing support, as well as Wi-Fi/high-speed internet connectivity.
In terms of care services provided at Hartley Hall Nursing and Rehabilitation, residents can expect 24-hour call systems to ensure their safety and security at all times. The community also offers 24-hour supervision to address any immediate needs or emergencies. Trained staff are available to assist with activities of daily living such as bathing and dressing. Assistance with transfers is also provided to those who may have mobility challenges. The community caters to special dietary requirements including diabetes diets and special dietary restrictions. Meal preparation and service are available on-site to ensure proper nutrition is maintained. Medication management is offered to help residents stay organized with their medications. Mental wellness programs are implemented to promote emotional well-being among residents.
Various amenities are nearby Hartley Hall Nursing and Rehabilitation including parks for outdoor recreation opportunities. Multiple pharmacies provide easy access to medication needs. Several physicians' practices are conveniently located nearby for medical consultations. Numerous restaurants offer dining options outside of the community. Transportation services are accessible in the area for added convenience when traveling around town. Several places of worship are within close proximity providing spiritual support and connections in the community. Lastly, there is a hospital nearby for any medical emergencies or specialized treatments.
Hartley Hall Nursing and Rehabilitation strives to provide a comfortable and safe living environment for its residents while also offering various amenities and services to meet their individual needs. With its location near essential facilities and amenities, residents have ample opportunities to engage in activities, maintain their health, and enjoy the local community.
Pocomoke City, Maryland offers a range of medical facilities, including Hartley Hall Nursing Home for senior care needs and various physician offices for healthcare services. The area boasts several pharmacies in close proximity for convenient access to medications. Places of worship are also within reach, providing spiritual support and community connections. Dining options such as Subway and KFC are available nearby, along with transportation services like Ryder and Rent A Ride for easy mobility. Outdoor enthusiasts will appreciate the proximity to parks such as Pocomoke State Park and Pocomoke River State Park for leisurely walks or nature outings. Overall, this part of Pocomoke City offers a mix of healthcare resources, dining choices, transportation options, and recreational areas suitable for senior living accommodations.
Hartley Hall Nursing And Rehabilitation is located at 1006 Market Street, Pocomoke City, MD 21851 in Worcester County, Maryland
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