Autumn Lake at Ballenger Creek in Frederick, MD
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Information last verified:
347 Ballenger Center Drive, Frederick, MD 21703
For more information about senior living options: (844) 490-3973
The nurses were very sweet and genuinely listened to concerns. The facility is nice and the staff are helpful. The wife is very happy with the staff and the operations at Autumn Lake. The entire staff on the unit was outstanding. Hayley, the wound care nurse, provides great and cheerful care. Ellen Seymour, the Director of Activities, is a gift to patients and makes them feel at home. The therapists are great and the care staff are caring and positive. The staff are amazing, friendly, and accommodating. The physical therapy staff were amazing and helped patients regain confidence. The activities department plans great activities.
They would never choose this place for anyone and would not recommend it. They claim the facility does not adequately care for residents, with the mother not receiving her first shower until the family provided it. They report frequent staff disrespect, including cursing at residents, and inconsistency in caring staff. They describe the facility as the worst they’ve seen, with subpar care, incorrect medication doses, and meals that are cold or not fit to eat. They say residents are left waiting for help, with call bells ignored for long periods and delays in bathroom assistance. They describe dirty conditions: bathrooms dirty, trash cans overflowing, floors sticky, and rooms needing cleaning. They report safety and neglect issues, including a resident falling, incontinence problems, and lack of proper after-death care. They claim management neglects complaints and that the facility appears understaffed and unresponsive; some reviews say it should be shut down. They recount personal items going missing or being stolen.Autumn Lake at Ballenger Creek in Frederick, MD is best suited for families prioritizing aggressive rehabilitation and an active, engaging daily routine for a loved one who can benefit from strong therapy services. The clearest strength cited across reviews is the therapy corridor: OT and PT teams that push recovery, with several residents reporting real mobility gains after surgery or a fall. For short-term rehab after hip or leg procedures, or for seniors who thrive with structured activities and social engagement, this community can deliver noticeable progress and emotional lift. Those seeking a consistently quiet, turnkey nursing experience with unwavering daily care may find Ballenger Creek wanting; the emotional and physical gains depend heavily on persistent advocacy and close supervision from family or designated guardians.
On the upside, the standout therapies exist alongside a cadre of caregivers who genuinely connect with residents. Several reviewers name particular therapists and nurses who went beyond the call to support recovery, and the activities director, Ellen Seymour, is repeatedly praised for turning care into a home-like experience. Wound care, when delivered by capable staff such as Hayley, earns high marks, and the overall sense of warmth from some sections of the staff is evident in multiple stories of compassionate, person-centered moments. For families evaluating the rehab pathway, these elements matter: a patient who feels seen and valued is more likely to engage in therapy, attend sessions, and meet recovery milestones. When the stars align, residents enjoy a safer, more hopeful rehab journey than many facilities offer.
Yet the negatives are persistent and pointed, and they shadow the potential gains. The most recurring and troubling themes center on staffing shortages and inconsistent coverage, leading to delayed assistance with basic needs, missed meals, and delayed response to call bells. Several families recount medication errors, missed doses, and confusion around prescriptions, sometimes over extended periods. The quality of meals is another frequent gripe, food described as cold, unappealing, or inconsistent, diminishing the overall experience and, for some residents, undermining nutrition during recovery. There are repeated reports of neglected hygiene, soiled rooms, and delayed or absent toileting assistance, with some residents experiencing falls or near-misses while waiting for help. Administrative communication, including responses from supervisors and leadership, is described by many families as fragmented or dismissive, amplifying frustration when problems arise. Taken together, these issues reveal a facility that struggles with reliable day-to-day operations even as certain clinical services show real strength.
The critical question becomes whether the strengths can realistically offset the shortcomings. For rehab-focused goals, the therapy teams and some caregiving staff create meaningful opportunities for improvement and for moments of comfort that can accelerate progress and uplift spirits. When families can be present, advocate, and coordinate care, the positives often translate into tangible gains, patients walk farther, participate more in therapy, and reengage with activities that provide emotional sustenance. However, the breadth and severity of reported safety lapses, unreliable call coverage, inconsistent medication administration, and visible lapses in basic care, pose real risks that can derail recovery or endanger vulnerable residents. In other words, the good therapy and standout staff can deliver good moments and measurable progress, but the frequency and gravity of the cons limit the facility’s ability to be trusted as a consistently safe, well-run home.
For families weighing a plan, a practical approach is essential. Consider Autumn Lake Ballenger Creek for a short-term rehab track only if monitored closely and if a robust care plan is established at the outset. Demand a clear, written schedule for therapy sessions, daily nursing rounds, and medication administration with accountable escalation paths. Schedule multiple visits at different times, speak directly with the DON or unit managers, and request transparent summaries of any care meetings. Verify that calls for assistance are tracked and that staffing levels align with the resident’s needs, especially during night hours. Taste testing the dining experience, reviewing housekeeping standards, and confirming a contingency plan for emergency transfer to another facility if care lapses occur are prudent steps. It is also wise to compare with other nearby Autumn Lake locations and with non-Autumn Lake facilities known for more consistently reliable daily care and nutrition.
The bottom line is clear. Autumn Lake at Ballenger Creek can be a solid choice for families whose priority is robust rehabilitation and who are prepared to actively supervise care, advocate for timely responses, and supplement services when gaps appear. The facility earns real credit for therapy quality, compassionate individuals within the staff, and a meaningful activity program that can transform recovery into a livable experience. But for families that cannot tolerate inconsistent staffing, medication mishaps, or routinely delayed assistance, alternatives should be explored aggressively. If safety, reliability, and consistently attentive daily care govern the decision, look beyond this location to other facilities with stronger staffing stability and proven care protocols, including other Autumn Lake campuses or comparable options in the Frederick area. In the right circumstances, Autumn Lake Ballenger Creek can be a turning point toward independence and dignity; in the wrong ones, it hazards too many avoidable pitfalls to be trusted as a steady home.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Autumn Lake at Ballenger Creek in Frederick, MD is an exceptional assisted living community that provides a range of amenities and care services to ensure the comfort and well-being of its residents.
Our residents can enjoy the convenience of cable or satellite TV in their fully furnished living spaces, as well as a dining room where they can savor delicious meals prepared by our skilled kitchen staff. For those who prefer to cook their own meals, each apartment also comes with a kitchenette.
Our community boasts beautiful outdoor spaces and gardens where residents can relax, take walks, or engage in activities. Wi-Fi/high-speed internet and telephone services are available for residents to stay connected with friends and family.
We understand the importance of assisting our residents with their daily needs, which is why we offer 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also coordinates with health care providers to ensure seamless medical support for our residents. Additionally, we provide diabetes diets, medication management, and mental wellness programs tailored to individual needs.
At Autumn Lake at Ballenger Creek, we prioritize the dietary requirements of our residents by offering special dietary restrictions options. We believe that engaging in various activities is key to promoting a vibrant lifestyle for our residents; therefore, we have scheduled daily activities that cater to different interests and preferences.
Our community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. Transportation arrangement for medical purposes and doctors' appointments is also provided.
Experience luxurious yet compassionate assisted living at Autumn Lake at Ballenger Creek.
Located in Frederick, Maryland, this area offers a range of healthcare options with several physicians' offices, pharmacies, and hospitals within close proximity. The community also provides convenient dining choices with various fast food and sit-down restaurants nearby. For leisure activities, there are parks like Ballenger Creek Dog Park and Baker Park for outdoor enjoyment. Additionally, cafes such as Panera Bread and Frederick Coffee Co & Cafe provide cozy spots to relax with a cup of coffee. Overall, this part of Frederick offers a mix of healthcare services, dining options, and recreational amenities that may be appealing to seniors looking for a convenient and vibrant neighborhood to call home.
Autumn Lake at Ballenger Creek is located at 347 Ballenger Center Drive, Frederick, MD 21703 in Frederick County, Maryland
Autumn Lake at Ballenger Creek on seniors.fyi includes 6 photos including images showing interior, architecture, patio, pergola, parking, outdoor, living room, decor, and more.
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