High View Manor is a nursing home community in Madawaska, ME.
Information last verified:
517 Riverview Street, Madawaska, ME 04756
For more information about senior living options: (866) 208-4318
The staff is excellent, attentive, and caring. They exceed any facility for skilled nursing in Aroostook County. All needs are met and addressed with a personalized touch, as though each resident is the only resident. The location in Madawaska offers great views of the St. John River and Edmundston, NB, Canada. Residents are very happy with the care.
Very terrible people to work with. Alot of discrimination and hatefull people and unprofessional.High View Manor in Madawaska, Maine is best suited for seniors who want highly personalized attention from a small care team and who value a scenic, river-adjacent setting. This is a place where caregivers are expected to treat each resident as a priority, with a hands-on approach that can feel intimate and responsive. Yet the community sits on a razor edge in public perception: two glowing accounts of care stand in sharp contrast to a harsh, unambiguous complaint about staff behavior. That dichotomy matters deeply for families weighing safety, dignity, and consistency in daily care.
Families considering alternatives should seriously weigh the importance of a consistently respectful staff culture and transparent behavioral standards. The strongest caution comes from reports describing discrimination and unprofessional conduct, which, if true and sustained, can undermine trust and resident well-being even when clinical care is technically adequate. For residents who require predictable, uniformly professional interactions, or who need strong grievance and accountability mechanisms, exploring other options may be prudent. This is not a place to assume uniform experience; the variance in reviews signals a potential risk that must be actively mitigated by due diligence.
On the upside, the positive accounts describe a staff that is attentive, caring, and capable of addressing needs with a personalized touch. When functioning at its best, the team is described as meeting all needs and going beyond the basics to make residents feel valued. The setting itself, high ceilings of the St. John River views, the sense of Madawaska’s small-town charm, appears to reinforce a perception of warmth and individual attention. For residents who prize a warm, person-centered care philosophy and a serene, scenic environment, these aspects can translate into meaningful daily quality of life.
However, the negative review cannot be dismissed. Claims of discrimination, hatefulness, and unprofessional behavior point to a potentially corrosive culture that could compromise safety, dignity, and ongoing trust in caregivers. If even a portion of those reports reflects reality, they cast doubt on whether personal attention can be reliably delivered without bias or mistreatment. Such concerns tend to erode resident satisfaction over time and may necessitate frequent redirection of care or escalation of complaints, both of which burden families and residents alike.
To navigate a decision, pursue concrete, early verification. Ask to speak with multiple staff members and the administrator about staffing stability, turnover, and ongoing training in cultural competency and anti-discrimination policies. Request recent state license and inspection reports, and look for patterns in citations or corrective actions. During tours, observe day-to-day interactions between staff and residents, and probe how care plans are created, updated, and communicated to families. Inquire about the grievance process, response times, and whether residents feel safe voicing concerns. Compile firsthand impressions from current residents about consistency of care, responsiveness, and overall atmosphere.
In the end, High View Manor offers a compelling but doubling-edged option. For families prioritizing intensely personal, caregiver-driven attention in a picturesque setting, the positives may align with expectations, provided the staff culture remains consistently professional and non-discriminatory. For those with zero tolerance for reports of bias or unprofessional behavior, this community invites serious skepticism and the recommendation to explore alternatives first. The prudent path is to compare with nearby facilities that deliver transparent staff training, steadier outcomes, and clear accountability structures, ensuring the chosen environment supports dignity, safety, and steady, reliable care.
51 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesHigh View Manor is an assisted living community located in the charming town of Madawaska, ME. With a range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle.
The community offers a variety of amenities to enhance the residents' daily lives. For beauty needs, there is an on-site beauty salon. Residents can stay entertained with cable or satellite TV, gaming rooms, and a small library. Additionally, a computer center and Wi-Fi/high-speed internet are available for those who want to stay connected. Outdoor spaces and gardens provide opportunities for relaxation and enjoyment of nature.
Residents at High View Manor have access to convenient services such as community-operated transportation for outings and appointments. Move-in coordination is available to assist with the transition into the community. Housekeeping services ensure that residents can focus on enjoying their time without worrying about chores.
Care services provided include 24-hour call system and supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management is also available to help residents maintain their health. Special dietary restrictions can be accommodated, including diabetes diets.
Dining options cater to various dietary needs with delicious meal preparation and restaurant-style dining experience within the community. The mental wellness program emphasizes holistic well-being.
A range of activities are offered to keep residents engaged and entertained. Fitness programs promote physical wellness while planned day trips allow exploration of nearby attractions. Resident-run activities encourage socialization and camaraderie among peers. Scheduled daily activities ensure that there is always something exciting happening within the community.
High View Manor benefits from its convenient location near numerous amenities in Madawaska. There are several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals nearby.
Overall, High View Manor provides an exceptional assisted living experience with its comprehensive amenities, personalized care services, and engaging activities. Residents can enjoy a comfortable and fulfilling lifestyle in a supportive community environment.
High View Manor is located at 517 Riverview Street, Madawaska, ME 04756 in Aroostook County, Maine
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