517 Riverview Street, Madawaska, ME 04756
For more information about senior living options: (866) 208-4318
Overall Review of High View Manor
Pros
The staff is excellent, attentive, and caring.- They exceed any facility for skilled nursing in Aroostook County.
- All needs are met and addressed with a personalized touch, as though each resident is the only resident.
- The location in Madawaska offers great views of the St. John River and Edmundston, NB, Canada.
- Residents are very happy with the care.
Cons
Very terrible people to work with.- Alot of discrimination and hatefull people and unprofessional.
Review
High View Manor in Madawaska, Maine is best suited for seniors who want highly personalized attention from a small care team and who value a scenic, river-adjacent setting. This is a place where caregivers are expected to treat each resident as a priority, with a hands-on approach that can feel intimate and responsive. Yet the community sits on a razor edge in public perception: two glowing accounts of care stand in sharp contrast to a harsh, unambiguous complaint about staff behavior. That dichotomy matters deeply for families weighing safety, dignity, and consistency in daily care.
Families considering alternatives should seriously weigh the importance of a consistently respectful staff culture and transparent behavioral standards. The strongest caution comes from reports describing discrimination and unprofessional conduct, which, if true and sustained, can undermine trust and resident well-being even when clinical care is technically adequate. For residents who require predictable, uniformly professional interactions, or who need strong grievance and accountability mechanisms, exploring other options may be prudent. This is not a place to assume uniform experience; the variance in reviews signals a potential risk that must be actively mitigated by due diligence.
On the upside, the positive accounts describe a staff that is attentive, caring, and capable of addressing needs with a personalized touch. When functioning at its best, the team is described as meeting all needs and going beyond the basics to make residents feel valued. The setting itself, high ceilings of the St. John River views, the sense of Madawaska’s small-town charm, appears to reinforce a perception of warmth and individual attention. For residents who prize a warm, person-centered care philosophy and a serene, scenic environment, these aspects can translate into meaningful daily quality of life.
However, the negative review cannot be dismissed. Claims of discrimination, hatefulness, and unprofessional behavior point to a potentially corrosive culture that could compromise safety, dignity, and ongoing trust in caregivers. If even a portion of those reports reflects reality, they cast doubt on whether personal attention can be reliably delivered without bias or mistreatment. Such concerns tend to erode resident satisfaction over time and may necessitate frequent redirection of care or escalation of complaints, both of which burden families and residents alike.
To navigate a decision, pursue concrete, early verification. Ask to speak with multiple staff members and the administrator about staffing stability, turnover, and ongoing training in cultural competency and anti-discrimination policies. Request recent state license and inspection reports, and look for patterns in citations or corrective actions. During tours, observe day-to-day interactions between staff and residents, and probe how care plans are created, updated, and communicated to families. Inquire about the grievance process, response times, and whether residents feel safe voicing concerns. Compile firsthand impressions from current residents about consistency of care, responsiveness, and overall atmosphere.
In the end, High View Manor offers a compelling but doubling-edged option. For families prioritizing intensely personal, caregiver-driven attention in a picturesque setting, the positives may align with expectations, provided the staff culture remains consistently professional and non-discriminatory. For those with zero tolerance for reports of bias or unprofessional behavior, this community invites serious skepticism and the recommendation to explore alternatives first. The prudent path is to compare with nearby facilities that deliver transparent staff training, steadier outcomes, and clear accountability structures, ensuring the chosen environment supports dignity, safety, and steady, reliable care.
51 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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