Hilltop Nursing & Rehabilitation Center

Pros

• The staff at Hilltop Nursing & Rehabilitation Center provides attentive care, ensuring residents receive meals and assistance with daily activities.
• The facility offers helpful resources for families, guiding them through the process of getting loved ones qualified for Medicaid.
• Residents can participate in group sessions that include games and dancing, promoting social interaction and engagement.
• The meals served at the center are well-received and considered good by some residents.
• The presence of CNAs allows for personalized support, contributing to the overall care provided to the residents.

Cons

• The staff at Hilltop Nursing & Rehabilitation Center is not trained in how to redirect and interact with Alzheimer's patients.
• Residents face challenges as a loved one wandered out of the facility multiple times despite wearing an ankle bracelet.
• There was a lack of accommodating staff, leading to threats of sending the resident to a psychiatric facility after only one day.
• The overall impression of the facility is negative, with unfriendly staff and difficulty finding someone to answer questions.
• The activities available for residents are limited, offering little more than Bingo once a week.
• The food served is unappetizing and fails to meet the residents' needs.
• The experience reminded some individuals of a state-run facility, lacking quality care and engagement for residents.

Review

The experience of families with loved ones in nursing and rehabilitation centers can vary widely, as illustrated by two contrasting reviews of Hilltop Nursing & Rehabilitation Center. Both perspectives shine a light on the complex challenges faced by individuals in such environments, as well as the crucial importance of staff training and facility accommodations for residents with specific needs.

On one hand, some family members express gratitude for the care provided at Hilltop. Residents are attended to with basic needs including meals and bathing, all facilitated by certified nursing assistants (CNAs). The center seems to prioritize a well-rounded level of support, which is critical for those who require assistance due to various health issues. One reviewer noted that their brother was cared for thoughtfully, receiving help not only with daily activities but also benefiting from medical attention. The process of admission was described as seamless, underscored by attentive staff who guided families through paperwork and eligibility requirements for Medicaid assistance. Additionally, recreational activities such as group games and dance sessions contributed positively to the residents’ everyday experiences. These features highlight the center's commitment to providing a supportive atmosphere.

Conversely, another reviewer painted a starkly different picture of their father’s experience at the same facility. Despite being relatively new to Hilltop—having spent only one day there—the reviewer expressed profound dissatisfaction with how their father’s needs were managed, particularly regarding his Alzheimer's condition. Concerns arose surrounding inadequate staff training on how to redirect or engage patients facing cognitive challenges. Alarmingly, this resulted in incidents where their father wandered out of the facility multiple times despite wearing an ankle bracelet designed to prevent elopement. Without proper support systems in place for individuals with memory impairments or behavioral issues, it became evident that the center's resources fell short when addressing such critical concerns.

The perceived lack of accommodation extended beyond just the immediate safety issues; it seeped into general interactions between staff and residents or their families. The reviewer lamented about unfriendly staff members who seemed unapproachable when questions arose regarding care plans or daily activities—essentially diminishing familial peace of mind during an already challenging time. This sentiment echoes across many facilities where communication between caregivers and family members is key yet often lacking.

Moreover, entertainment options appeared limited at Hilltop according to one account; apart from standard Bingo games held once a week, there were scant opportunities for social engagement or stimulating activities tailored toward residents' diverse interests and capabilities. A rich array of leisure activities is vital in maintaining quality of life in rehabilitation settings; thus the monotony could lead to boredom among residents and negatively impact their mental health.

Food quality also emerged as an area needing improvement from both perspectives; while one review claimed that meals were satisfactory, another described them as unappetizing—which speaks volumes about varying standards within care facilities. Nutritional offerings play a significant role in resident satisfaction and can greatly affect overall well-being; therefore, this inconsistency raises questions about meal preparation practices at Hilltop.

In conclusion, these contrasting reviews highlight essential considerations when evaluating any nursing or rehabilitation center like Hilltop Nursing & Rehabilitation Center—namely the necessity for trained staff capable of handling specialized conditions like Alzheimer’s disease effectively while also ensuring welcoming interactions and engaging activities for residents. While some may have found success through commendable aspects concerning medical care or organizational support processes like Medicaid qualification assistance, others faced serious shortcomings that ultimately left them disenfranchised despite previous service contributions made throughout their lives. Such disparities underline not only individual experiences but also broader systemic issues present within long-term care facilities that must be addressed if true dignity is to be afforded those who have sacrificed so much on behalf of others.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Friends & Family Pharmacy (0.5 miles)
• Super 1 Pharmacy & Optical (1.4 miles)
• Super 1 Foods (1.4 miles)
• Walgreens (1.8 miles)
• Walmart Pharmacy (1.9 miles)
• Sentry Drug (3.3 miles)

Physicians

• CHRISTUS Family Medicine Center - Pineville (0.6 miles)
• Cenla Occupational Medicine Services (1.6 miles)
• Lagniappe Hearing (1.7 miles)
• Healthy Steps Pediatrics (1.8 miles)
• Premier Care Family Medicine (2 miles)
• Terry C Texada MD (2.1 miles)
• Cenla Heart Specialists (3.4 miles)

Restaurants

• Popeyes Louisiana Kitchen (0.6 miles)
• McDonald's (0.7 miles)
• Arby's (0.7 miles)
• Red River Seafood & Steakhouse (1.6 miles)
• McDonald's (1.7 miles)
• Outlaw's BBQ (1.8 miles)
• Los Portales (1.8 miles)

Places of Worship

• Christian Challenge Worship (1.1 miles)
• First Assembly of God of Pineville (1.2 miles)
• Southern Baptist Convention (1.2 miles)
• Pineville Christian Church (1.5 miles)
• Pineville First Church of the Nazarene (1.8 miles)
• General Conference Of Seventh-Day Adventists (2.1 miles)
• The Gathering Place Church At Wardville (2.1 miles)

Transportation

• Brown's Cab And Shuttle (2 miles)

Hospitals

• Alexandria Va Medical Center (2.4 miles)
• Caring Choices Of Pineville (2.4 miles)
• Promedix Hospital Service (3.4 miles)
• Rapides Women's and Children's Hospital (3.5 miles)
• Christie St Francis Cabrini Hospital (5.6 miles)
• Riverside Hospital (5.8 miles)

Cafes

• Tamp & Grind Coffee (3.4 miles)
• A Coffee Shop (4.4 miles)