Pontchartrain Health Care Center
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1401 Highway 190, Mandeville, LA 70448
For more information about senior living options: (844) 490-3973
The staff at Pontchartrain Health Care Center is commended for their care and dedication to the patients. Residents appreciate the variety of activities available, including Bingo and arts & crafts. The rehabilitation staff receives high praise for their excellent support and encouragement. Many reviewers noted that the facility is clean and well-maintained despite its age. Patients have positive experiences with food options, often able to request alternatives if they do not like the main dish. Regular updates from staff regarding patient care help families feel informed and connected. Facilities such as an on-site beauty shop add value to the residents' experience.
The rooms were too small, and all rooms are shared as two-man rooms. The building is old and not updated, which detracted from the overall experience. Most staff members appeared more interested in their phones than in the residents. The food was consistently described as horrible and not edible; one reviewer found it insulting. Upper management does not follow through on problems brought up by residents or families. The facility is not a great place for long-term living, according to one reviewer's perspective. There was no management present on weekends, leading to concerns about oversight. Some reviews mentioned a lack of cleanliness or unpleasant odors within the facility despite others finding it clean.Pontchartrain Health Care Center has drawn a range of responses from families and patients, reflecting varied experiences during their stays, particularly regarding the quality of care, facilities, and overall environment. Many reviewers have expressed satisfaction with the attentive staff, praising their dedication and compassion towards residents. This sentiment is echoed in testimonials that highlight how staff members provide regular updates to family members and engage actively with patients through therapeutic activities. For instance, one reviewer emphasized the importance of keeping loved ones updated during challenging times, especially during the pandemic. Families appreciated that they could safely visit their relatives when allowed and were grateful for the support provided by the facility during those uncertain times.
A common theme across several reviews is the commendable quality of therapy services available at Pontchartrain Health Care Center. Multiple reviewers noted excellent rehabilitation programs that significantly helped patients recover after surgeries or strokes. They reported improvements in mobility and overall health as a result of the dedicated efforts by physical and speech therapists at the facility. The nursing staff was often described as knowledgeable, caring, and encouraging, which contributed positively to patients’ recovery journeys. The presence of restorative therapy was specifically mentioned as a valuable resource that some other facilities fail to offer.
Despite numerous positive remarks regarding care and staff engagement, some aspects of Pontchartrain Health Care Center received criticism from reviewers. A recurring concern mentioned was about the size of rooms being too small for comfort; this spatial limitation appeared to affect experiences negatively for some residents. Additionally, while many visitors found cleanliness maintained throughout the facility despite its older infrastructure, others pointed out issues related to management responsiveness when concerns were raised or problems encountered. This suggests a disparity in management effectiveness across different shifts or days.
Food quality seemed to evoke polarized opinions among residents' families; while some stated it was acceptable or even quite good considering dietary restrictions (as exemplified by a picky eater successfully requesting alternative meals), others reported it being unsatisfactory or unpalatable enough to be considered "horrible" or "insulting." Such stark contrasts underline an area where improvement could be beneficial for enhancing resident satisfaction further—a critical aspect since nutritious food plays an important role in recovery and general well-being in healthcare settings.
The cleanliness of Pontchartrain Health Care Center garnered mostly positive comments; many reviewers appreciated how well-maintained it was despite its older structure—an essential factor for families concerned about hygiene standards in care facilities. Cleanliness is vital not only for comfort but also for preventing infections among vulnerable populations often residing there.
In summary, Pontchartrain Health Care Center showcases a mix of strengths and weaknesses based on various reviews. The dedication displayed by nurses and rehab staff receives commendation alongside reports of effective therapeutic interventions leading to meaningful patient improvements post-procedure or illness. However, challenges related to room space limitations, food quality discrepancies, varying levels of management responsiveness warrant attention if they aim to elevate patient experiences entirely within their long-term care environment. Overall evaluation indicates potential areas needing growth while highlighting significant strengths crucial for providing comprehensive care within this establishment.
182 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesPontchartrain Health Care Center in Mandeville, LA is an assisted living community that provides a comfortable and convenient living environment for seniors. The community offers a wide range of amenities to enhance the residents' quality of life.
Residents can enjoy the convenience of having a beauty salon on-site, where they can get their hair styled or receive other beauty treatments. They can also stay entertained with cable or satellite TV in their own private rooms. For transportation needs, there is community-operated transportation available as well as transportation arrangements for non-medical purposes and doctors' appointments.
The community features a computer center where residents can access the internet and stay connected with loved ones. There is also a small library available for residents who love to read. Additionally, there are gaming and fitness rooms to promote physical activity and wellness.
The dining options at Pontchartrain Health Care Center are top-notch, with restaurant-style dining providing delicious meals to residents. Special dietary restrictions are accommodated, including diabetes diets. Residents can also opt to prepare their own meals in the fully furnished kitchenettes available in each room.
Care services provided include 24-hour call systems and supervision for peace of mind. The staff assists with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents are taking their medications correctly. A mental wellness program promotes emotional well-being among residents.
Residents have plenty of opportunities for socializing and staying active through the community's activities programs. Planned day trips allow residents to explore nearby attractions while resident-run activities offer opportunities for engagement within the community itself. Scheduled daily activities ensure that there is always something fun to do.
Pontchartrain Health Care Center benefits from its prime location in Mandeville, with several amenities nearby. There are two cafes, five pharmacies, two physicians' offices, seven restaurants, one theater, and one hospital in close proximity to the facility.
Overall, Pontchartrain Health Care Center offers a vibrant and supportive living environment for seniors, providing them with the amenities, care services, and activities they need to live a fulfilling and enjoyable life.
Pontchartrain Health Care Center is located at 1401 Highway 190, Mandeville, LA 70448 in St. Tammany Parish, Louisiana
Pontchartrain Health Care Center on seniors.fyi includes 6 photos including images showing exterior, entrance, architecture, garden, building, outdoors, interior, workspace, and more.
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