Pontchartrain Health Care Center in Mandeville, LA
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1401 Highway 190, Mandeville, LA 70448
For more information about senior living options: (844) 490-3973
The facility is highly recommended for long-term, respite, rehabilitation services, or SNF care. A nurse with over 30 years of experience notes that the staff provide wonderful, loving care with compassionate management. The physical therapy team, especially Beth, Michelle, and Tommy, is among the best. Adriona Taylor, the in-house nurse practitioner, is available to address questions and concerns. Heather and the in-house wound care team did a great job healing the grandmother's wound. The on-site hair stylist, Ms. B, is a blessing and provides good company for residents. The rehabilitation services (PT/OT) are very good; the nursing staff are knowledgeable, caring, and kind. The facility is clean, well-maintained, and odor-free. The staff provide regular updates to families and allow safe visits.
The nurses can't get the medications straight, resulting in inconsistent doses from one nurse to the next. The staff neglects residents, and the facility is described as a hell hole run by incompetent people. Families report their loved ones' health worsening or dying after admission, and they warn never to bring a family member here. Residents are left unattended for hours with no rehab or basic assistance, leading to weight loss and bedsores. Communication with families is severely lacking; there are no updates on meds or health issues and the corporate contact is hard to obtain. There are allegations of financial exploitation, including funds being cleaned out of a resident's bank account and difficulty accessing belongings or being released. The building is old and unsafe - ceiling tiles fall, rooms are dirty and small, and there are safety concerns like missing side rails. Management and staff are described as lazy and rude, failing to follow protocols and leaving patients unmonitored and dehumanized.Pontchartrain Health Care Center in Mandeville, LA is best suited for families pursuing short-term rehabilitation or skilled nursing care where a focused therapy program can produce measurable gains, and where caregivers are prepared to navigate the realities of an aging building and inconsistent daily care. For long-term residency, and for families requiring consistently reliable medication management, proactive daily oversight, and a modern, well-maintained environment, this community should trigger strong caution and the exploration of alternatives.
The strongest, most actionable positives show up in the rehab realm. Several families point to a capable therapy team that can drive meaningful recovery when everything aligns - PT/OT teams that communicate, motivate, and push residents to regain independence. The presence of in-house wound care and a nurse practitioner who is accessible for questions can translate into tangible improvements for patients with wounds or complex needs. In some evaluations, staff members who specialize in rehab and wound care are repeatedly praised for competence, reliability, and genuine concern for residents' progress. When therapy is consistently staffed and engaged, residents emerge stronger and better oriented to return home or step down to a lower level of care.
Yet these strengths are profoundly unevenly realized across the community, and the persistent downsides overwhelm in many accounts. The most damning pattern is unreliable medication management and inconsistent nursing attention. Reviews describe nurses who over- or under-dose, frequent turnover among frontline staff, and days or nights when residents wait long stretches for even basic care. Some families recount egregious neglect - bedsores, dehydration, weight loss, and residents left sitting in chairs or beds for hours - undermining any potential gains from therapy. The facility's aging infrastructure compounds risk: cracked ceilings, dated rooms, and limited safety features like missing bed rails in some cases. These conditions create a backdrop in which the best rehab can't fully offset the everyday vulnerabilities of residents.
Against that backdrop, the few consistently positive notes reveal what the community can deliver when staffing stabilizes and management remains responsive. A subset of families report compassionate nurses and attentive therapists who keep families informed, a functional rehab wing, and noticeable improvements in mobility. Some reviewers highlight a well-regarded wound care team and a resident experience that includes on-site hair services, organized activities, and clear attempts to keep residents engaged. These favorable reports suggest that Pontchartrain Health Care Center can perform at a high level given steady leadership, reliable scheduling, and a culture that prioritizes patient dignity - conditions that are not guaranteed on a continual basis.
Given the variability, who should consider alternatives? Families who prioritize predictable daily care, consistent medication administration, and a consistently clean, safe environment should look elsewhere. If a resident depends on frequent, timely med passes, needs decisive, visible oversight from administration on weekends, or requires a facility with modern infrastructure and known safety practices, another option is prudent. For long-term living, where ongoing quality of life hinges on dependable staff and operational transparency, a facility with stronger, steadier performance data is advisable. Prospective families should demand candid conversations with leadership, request to observe a shift in the rehab wing, and review recent survey or inspection findings to verify current practice.
Practical decision guidance follows from this synthesis. Pontchartrain Health Care Center can be an appropriate choice for those with short-term rehab goals and a built-in therapy focus, provided there is a clear plan to monitor meds, insist on consistent nursing coverage, and secure a defined pathway for a safe discharge. However, for anyone seeking a reliable, long-term residence with steady daily care and a modern, well-maintained environment, this community carries enough risk signals to warrant careful shopping elsewhere. Prospective residents should test whether the facility can deliver steady med management, timely nursing response, and consistent safety practices before committing, and should prioritize facilities with demonstrated stability, independent verification of quality metrics, and a track record of excellent resident experience across a sustained period.
182 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baton Rouge Metropolitan (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pontchartrain Health Care Center in Mandeville, LA is an assisted living community that provides a comfortable and convenient living environment for seniors. The community offers a wide range of amenities to enhance the residents' quality of life.
Residents can enjoy the convenience of having a beauty salon on-site, where they can get their hair styled or receive other beauty treatments. They can also stay entertained with cable or satellite TV in their own private rooms. For transportation needs, there is community-operated transportation available as well as transportation arrangements for non-medical purposes and doctors' appointments.
The community features a computer center where residents can access the internet and stay connected with loved ones. There is also a small library available for residents who love to read. Additionally, there are gaming and fitness rooms to promote physical activity and wellness.
The dining options at Pontchartrain Health Care Center are top-notch, with restaurant-style dining providing delicious meals to residents. Special dietary restrictions are accommodated, including diabetes diets. Residents can also opt to prepare their own meals in the fully furnished kitchenettes available in each room.
Care services provided include 24-hour call systems and supervision for peace of mind. The staff assists with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents are taking their medications correctly. A mental wellness program promotes emotional well-being among residents.
Residents have plenty of opportunities for socializing and staying active through the community's activities programs. Planned day trips allow residents to explore nearby attractions while resident-run activities offer opportunities for engagement within the community itself. Scheduled daily activities ensure that there is always something fun to do.
Pontchartrain Health Care Center benefits from its prime location in Mandeville, with several amenities nearby. There are two cafes, five pharmacies, two physicians' offices, seven restaurants, one theater, and one hospital in close proximity to the facility.
Overall, Pontchartrain Health Care Center offers a vibrant and supportive living environment for seniors, providing them with the amenities, care services, and activities they need to live a fulfilling and enjoyable life.
Pontchartrain Health Care Center is located at 1401 Highway 190, Mandeville, LA 70448 in St. Tammany Parish, Louisiana
Pontchartrain Health Care Center on seniors.fyi includes 6 photos including images showing exterior, garden, building, entrance, architecture, workspace, kitchenette, outdoor, and more.
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