Pontchartrain Health Care Center in Mandeville, LA
Pontchartrain Health Care Center is a nursing home community in Mandeville, LA.
Information last verified:
1401 Highway 190, Mandeville, LA 70448
For more information about senior living options: (866) 208-4318
2.7 from 40 reviews
5 stars
12
4 stars
3
3 stars
4
2 stars
1
1 stars
20
Overall Review of Pontchartrain Health Care Center
common12 reviews mention this
Care teams communicate well
Residents and families frequently describe staff who communicate clearly and treat them with care.
Many reviewers say they felt their loved ones were being monitored and that they were kept informed, especially during rehab and admissions. Several people specifically praised nurses, therapists, administrators, and CNAs for being attentive and responsive. A smaller set of reviews take the opposite view, describing delays, nurses that are hard to reach, or poor follow-through, including concerns about medicines and basic needs.
common13 reviews mention this
Therapy helped mobility
Rehabilitation therapy is a standout theme, with reviewers describing progress in mobility and daily functioning.
A number of reviewers mention PT/OT or restorative therapy with specific improvements, such as moving from a wheelchair to using a walker, walking better after therapy, or getting stronger after a stroke. Several also describe therapy staff pushing daily exercises and working with residents to regain mobility. On the downside, some accounts describe inadequate checks, long waits, or little to no rehab delivered during short stays, including reports of bed sores developing.
caveat6 reviews mention this
Food is mixed
Dining reviews are split between good experiences and strong complaints about meals.
Some reviewers say the food was pretty good, and one person notes they could request something else if a dish wasn’t liked. Others describe meals as poor or even inedible, including a complaint that dining by menu didn’t meet expectations. A related thread is that kitchen staff and meal accommodations can be friendly, but overall satisfaction varies by reviewer.
caveat6 reviews mention this
Medicine handling concerns recur
Several reviewers raise concerns about medicine timing, accuracy, or updates to families.
Some residents or families describe problems with nurses getting medicines right, inconsistent dosing, or not waking them for scheduled medication based on staff discretion. Others mention being unable to obtain a dying patient’s medicine and belongings promptly. A few also describe a lack of updates about medicines or overall clinical changes, which heightens concern during and after short stays.
caveat6 reviews mention this
Rooms and building feel dated
Reviewers frequently comment on older, dated conditions and limitations in room size.
Multiple reviewers say the building is older and not updated, and at least a few mention rooms feeling too small, with two-person layouts. Some also bring up cleanliness or upkeep issues, including complaints about linens, odors, or the physical environment around beds. While some reviewers counter that the facility is kept clean and well maintained despite being older, the condition is still a repeating point in the reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Pontchartrain Health Care Center on seniors.fyi includes 6 photos including images showing exterior, entrance, architecture, garden, building, tree, outdoors, interior, and more.
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Caregiver burnout is a common issue resulting from the intense physical, emotional, and mental demands of caregiving, leading to symptoms like fatigue and social withdrawal. To prevent burnout, caregivers should recognize early warning signs and implement self-care strategies, seek support, and prioritize their own well-being alongside that of those they care for.
Caregiver exhaustion, or burnout, stems from the relentless demands of caregiving, leading to emotional and physical depletion characterized by stress, frustration, and neglect of personal needs. Addressing this burden is essential to prevent long-term consequences, with early recognition and support being crucial for caregivers to maintain balance and implement self-care.
Hospice care at home provides specialized end-of-life support that focuses on comfort and dignity for individuals with life-limiting illnesses, offering a range of services including medical management, emotional and spiritual support, and logistical assistance tailored to the family's needs. It involves collaboration to create individualized care plans and extends to bereavement support after a loved one's passing.
Pontchartrain Health Care Center photos
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Interior
Outdoors
Building
Architecture
Garden
Exterior
Interior, Kitchenette, and Workspace
Windows
Building
Architecture and Entrance
Garden
Outdoor and Patio
Outdoors and Tree
Exterior
Front Porch
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182 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Baton Rouge Metropolitan (12 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Convenient access to nearby amenities and healthcare.
Caring for Those Who Care: Recognizing, Understanding, and Overcoming Caregiver Burnout
Caregiver Exhaustion: Recognizing the Signs and Restoring Your Well-Being
Understanding Hospice Care at Home: Comprehensive Services, Key Benefits, and Eligibility