Heritage Manor Of Franklinton

Pros

• One caregiver at the facility demonstrated integrity by confidentially informing a family member about concerning incidents.
• The Director of Nursing was open to discussing serious issues with the family, showing willingness to engage in communication.
• The facility has staff who care enough to notify families when problems arise, even if they are not always able to take the necessary actions.
• The family took quick action to transfer their loved one to a better facility, reflecting their commitment and love for her well-being.
• Family members actively sought better care options for their loved ones, demonstrating proactive involvement in ensuring safety and adequate treatment.

Cons

• The facility is hiding serious incidents of abuse, including sexual assault, and fails to report them to the authorities.
• Staff members are rude and dismissive of residents' concerns, often blaming family members for any issues.
• Residents experience inadequate care, including lack of medication administration and poor hygiene practices.
• The facility has high staff turnover and insufficient staffing levels, leading to neglectful conditions for residents.
• The environment is unsanitary and uncomfortable, with pervasive odors and inappropriate temperatures for vulnerable individuals.
• Serious medical issues like bedsores are ignored despite multiple complaints from family members.

Review

The reviews detailing experiences with a specific nursing facility paint a grim picture of neglect, abuse, and inadequate care for vulnerable residents. A particularly harrowing account describes the trauma inflicted on an elderly mother suffering from acute dementia. Despite having Power of Attorney, the family was blindsided by disturbing revelations: a caregiver disclosed an incident where the mother was sexually assaulted by another resident in the facility. Alarmingly, when this incident was reported to the nursing administration, it seemingly fell on deaf ears. The Director of Nursing dismissed calls for police involvement, and upon reviewing medical records, the family discovered that not only had the assault been unreported to authorities, but it also remained undocumented in their mother's medical files.

Emotions ran high during parental meetings with nursing staff when family members confronted them about these serious allegations. While their mother exhibited confusion typical of her condition, she managed to recall distressing details about her assailant and expressed fear regarding his HIV status. Rather than taking appropriate action to address these severe accusations or protect their patients, management chose instead to maintain silence—a decision that not only betrayed trust but potentially endangered other residents as well. This blatant disregard for patient safety left an indelible mark on the family's psyche; they now grapple with trauma stemming from what should have been a safe environment for their loved one.

Other reviews echo similar sentiments of negligence and systemic failures within the facility. Families report experiencing rudeness from staff who often deflect blame onto residents or their families rather than addressing legitimate concerns about care quality. Long wait times on phone calls reveal a lack of communication infrastructure that leaves families feeling isolated and helpless in advocating for their loved ones' needs. Reports indicate that many staff members are overworked due to rapid turnover rates and insufficient staffing levels—especially during weekends—leading to compromised care.

A consistent theme in these stories is the inadequate attention given to personal hygiene and basic healthcare necessities. One reviewer recounted how their relative suffered from bedsores shortly after admission due to what appeared to be neglect of essential medical equipment meant to alleviate discomfort. Additionally, another account mentioned disheartening instances where residents were left unattended for lengthy periods without bathing or assistance with mobility—resulting in unsanitary conditions that could exacerbate pre-existing health issues.

A multitude of grievances suggests a concerning pattern regarding end-of-life care within the facility as well. In one devastating case involving an individual admitted for rehabilitation following severe orthopedic injuries, reports surfaced regarding poor environmental conditions that contributed further challenges related to recovery: uncomfortably cold temperatures inside rooms made staff-less bathing sessions impossible for patients reliant on caregivers’ assistance.

Despite repeated attempts by concerned family members through continuous communication with a corporate office—a response met only with silence—the overarching sense is that systemic change would require intervention at higher levels within state oversight bodies willing to confront these alarming documented practices head-on.

Given this collection of harrowing testimonials highlighting dire concerns surrounding patient safety and overall quality of services provided at this particular facility, potential residents’ families are advised against placing loved ones there under any circumstances—choosing instead options known for better reputations may offer more compassionate care environments where dignity prevails over negligence.

Pharmacies

• Ideal Pharmacy (0 miles)
• Forshag's Drug Store (0.1 miles)
• Rx Remedies (0.2 miles)
• Fred's Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Winn-Dixie (1 miles)
• Thrifty Drugs (1.1 miles)

Physicians

• Surgical Eye Associates (0.1 miles)
• Stephen R Meyer MD (0.1 miles)
• Family Medical Clinic (0.1 miles)
• Riverside Pediatric and Internal Medicine Clinic (0.1 miles)
• Washington Parish Kidney Care (0.8 miles)
• Childrens International Medical Group (1.6 miles)
• Eye Surgery Center of Louisiana (17.1 miles)

Hospitals

• Riverside Medical Center (0.1 miles)
• Bogalusa Mental Health Clinic (17 miles)
• Our Lady of the Angels Surgery Clinic (17.2 miles)
• Lakeview Regional Heart Center (17.5 miles)
• Forrest General Home Care & Hospice (19.8 miles)
• Walthall General Hospital (19.9 miles)

Restaurants

• Angkor Village Restaurant (0.8 miles)
• Don Juan (0.9 miles)
• Sugar Shack (0.9 miles)
• Wing Street (0.9 miles)
• Popeyes Louisiana Kitchen (1 miles)
• Louie's (1.1 miles)
• Sonic Drive-In (1.1 miles)

Places of Worship

• Bible Baptist Church (1 miles)
• First Pentecostal Church (1 miles)
• Southern Baptist Convention (1.4 miles)
• Hillcrest Baptist Church (1.6 miles)
• Southern Baptist Convention (1.6 miles)
• St John Temple Church Of God In Christ (1.7 miles)
• Lighthouse Church (3 miles)

Transportation

• U-Haul Moving & Storage (17.1 miles)