Redbanks Colonial Terrace
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142 Roger Powell Road, Sebree, KY 42455
For more information about senior living options: (844) 490-3973
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The two sets of experiences paint a striking contrast about a nursing home that residents and families either praise in the strongest terms or condemn with blunt candor. On one end, there are voices of warmth and gratitude: staff described as friendly, helpful, and respectful; a facility that feels clean, inviting, and welcoming to visitors and residents alike; volunteers who feel valued and who see meaningful care delivered to their loved ones. On the other end, there are searing accusations of neglect, odor, and poor care, paired with a sobering reminder of the money families invest for what they hope will be quality, compassionate service. Taken together, these accounts reveal a facility that has left some families reassured and others outraged.
From the positive perspective, the staff is repeatedly described as friendly and helpful, creating an atmosphere that visitors find inviting. The facility itself is praised for being clean and well kept, which enhances trust and comfort before any care is considered. A volunteer recounts a sense of respect shown to everyone, including the volunteer, and extends heartfelt thanks to the staff for the care they provide to their loved one. The writer emphasizes that their mother received what they perceived as the best possible care, with every visit to the facility confirming that the environment was clean and well cared for. There is a strong sense of ongoing communication as well: during the final months, the nurse kept the family informed almost daily, a detail that underscores attentive, proactive nursing. The overall tone is one of gratitude and reassurance, with multiple family members expressing appreciation for the daily acts of kindness they observed and the professional, compassionate approach of those on the floor.
That appreciation is reinforced by the writer who declares, "I volunteer there," reinforcing the credibility of the praise with a personal stake in the facility's well-being. The accounts describe not only clean surroundings but a culture of respect - toward the staff themselves and toward the residents being cared for. The family's perspective is that the people working there are caring and attentive enough that visitors feel welcome and valued, and the care for the mother or loved one is framed as thorough and attentive. The combination of cleanliness, respectful treatment, and careful communication with families contributes to a narrative in which the facility emerges as a trusted, well-functioning place for care.
In sharp contrast, another account delivers a forceful indictment of what it calls a lack of quality care. The reviewer is appalled the moment they enter and describes an overpowering odor of urine and feces, which immediately signals to them a serious lapse in hygiene and oversight. They detail specifics that they found unacceptable: a veteran resident whose nails had not been clipped in weeks, a room with a urine smell, and a rug next to the bed stained with food and dirt. The writer states that they spoke to the staff about these conditions and that their reaction was one of strong condemnation of the situation. The critique centers on the perception that basic standards of care and cleanliness were not being met, particularly in a setting where residents' daily living conditions and personal hygiene should be addressed as a core obligation.
Beyond cleanliness and odor, the negative review foregrounds the financial expectation that accompanies care. The writer notes that the monthly cost is over $9,000 and makes a pointed distinction between the financial demands of running such a facility and the fairness of neglecting a loved one. The emphasis here is not simply on dissatisfaction with cleanliness, but on perceived neglect of a resident's well-being in exchange for a substantial monthly payment. The account stresses that every passerby in the hall should feel ashamed if neglect is indeed occurring, tying professional duty to moral responsibility. The veteran status of the resident adds an emotional weight to the critique, underscoring the sense of betrayal felt by families who see a hero in need of care being let down by those entrusted with his or her welfare.
The negative message is further heightened by the emotional impact on families who traveled long distances. The reviewer notes that relatives had journeyed 16 hours to spend time with their dad, only to be confronted with what they describe as a harsh reality - a reality they contend is incompatible with the sacrifices and hopes they bring to such visits. The closing exhortation - "If you even love your relatives just a tiny little bit, DON'T SEND THEM HERE" - casts the facility in a stark, cautionary light and serves as a blunt warning to prospective families. In this view, the facility fails not only in daily care but in honoring the trust placed in it by families who have given so much of themselves to support their loved ones.
Taken together, these reviews encapsulate a troubling duality: a setting that can feel warm, well-managed, and respectful to some, while standing accused of serious neglect by others. The differences in experience may reflect variations in shifts, staff performance, or even the particular day-to-day realities of long-term care as much as systemic issues. What remains clear is that the care of residents - especially those who have given much to their families and communities - carries a heavy burden of responsibility. The positive voices emphasize attention, communication, and a clean, welcoming environment as hallmarks of quality care. The negative account, meanwhile, underscores the critical stakes of consistent standards, cleanliness, personalized attention, and transparent accountability. In any case, these perspectives highlight the need for ongoing oversight, reliable communication with families, and firm adherence to care standards that honor the dignity and well-being of every resident.
Redbanks Colonial Terrace is an assisted living community located in the peaceful town of Sebree, KY. Our community offers comfortable and fully furnished residences with private bathrooms to ensure the utmost privacy and independence for our residents.
At Redbanks Colonial Terrace, we pride ourselves on providing a wide range of amenities to enhance the overall well-being of our residents. Our beauty salon is perfect for those looking to stay stylish and pampered, while our fitness room and wellness center promote physical health and vitality. Residents can also enjoy spending time in our gaming room or small library, engaging in their favorite hobbies and pastimes.
We understand the importance of staying connected in today's modern world, which is why we offer Wi-Fi/high-speed internet throughout the community. Our computer center allows residents to browse the internet or keep in touch with loved ones via email or video calls.
Mealtimes at Redbanks Colonial Terrace are a delightful experience, as our dining room offers restaurant-style dining with delicious meals prepared by our skilled culinary team. We accommodate special dietary restrictions, including diabetes diets, ensuring that every resident receives personalized nutrition that suits their needs.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also available to ensure that residents take their medications at the right time and dosage.
In addition to these exceptional amenities, we offer a variety of care services tailored to meet the unique needs of each resident. Our mental wellness program focuses on supporting emotional well-being through specialized activities and support groups. Transportation arrangements are provided for non-medical purposes as well as for doctors' appointments.
Residents at Redbanks Colonial Terrace can enjoy a vibrant social life through our planned daily activities, resident-run programs, fitness programs, and scheduled day trips. For added convenience, there are cafes and pharmacies located nearby for any additional needs.
With its beautiful outdoor spaces and community-operated transportation options, Redbanks Colonial Terrace is the ideal choice for seniors seeking a comfortable and enriching assisted living community in Sebree, KY. Come experience our warm and welcoming environment where every resident is valued and cared for.
Located in Sebree, Kentucky, this area offers a variety of amenities and services that cater to the needs of seniors. With several pharmacies nearby, including Bell's Drug Store only 0.5 miles away, access to medication and healthcare is convenient. Places of worship such as Robards United Methodist Church and Slaughters Baptist Church provide opportunities for spiritual fulfillment. For medical care, hospitals like Eyecare and Trover Health System Regional Medical Center are within a short distance. In terms of dining options, restaurants like Buffalo Grill and Preservation Station Family Restaurant offer delicious meals close by. Additionally, there are recreational opportunities at Mahr Park Arboretum and entertainment options at Fright Night at Diamond Lake Resort and Showplace Cinemas. Overall, this part of Sebree provides a comfortable and accessible environment for seniors looking to settle down in the area.
Redbanks Colonial Terrace is located at 142 Roger Powell Road, Sebree, KY 42455 in Webster County, Kentucky
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