Pikeville Health Care Ctr

Pros

• The staff are the best and treat residents with care.
• The atmosphere is happy and loving.
• Residents receive personalized care, including hair styling and nail painting, and enjoy crafts and activities.
• The facility provides reliable, attentive care; residents are well looked after.
• The administration and staff take pride in their work and maintain a clean, well-kept building.
• The staff are wonderful, kind, and willing to help in any way possible.
• The grounds are nice and well maintained.
• The facility is described as one of the best with some of the best staff around.
• The care has helped residents thrive and feel well cared for.
• The environment feels like a home and residents are treated like family.

Cons

• The reviewer called it the worst place they've ever been, noting a hallway that smells of urine and a wheelchair-bound resident who urinated on the floor that was never cleaned.
• Another reviewer claimed neglect and rudeness, saying residents are left unattended and doctors make decisions without family input.
• A family member described utter neglect of their great-grandmother, including a strong urine smell, cries from patients going unanswered, and no effort to give outside fresh air.
• A poster alleged the administrator runs the facility with favoritism, accusing staff of laziness and neglecting residents.
• One reviewer warned not to bring loved ones there, alleging dishonesty in reviews and that many staff came from Parkview.
• A comment stated that calls to the nurses' station are never answered, making it impossible to contact a relative.

Review

The collection of experiences surrounding Pikeville Nursing and Rehabilitation Center paints a landscape of care that is at once deeply personal and widely varied. On the one hand, there are heartfelt testimonies from families who describe moments of genuine kindness, attentive staff, and an environment that feels like a supportive extended family for their loved ones. On the other hand, there are starkly contrasting accounts that recount odor, neglect, and communication gaps that left family members fearful for the well-being of their relatives. Taken together, these voices sketch a facility where compassion and competence coexist with serious concerns that some guests and families feel must be addressed.

Several families recount exceptionally positive experiences that begin with recovery and continue into daily life on the unit. One family explained that after a fall and back fracture, their loved one received outstanding care during a five-day stay at PMC and a 23-day stay at Pikeville Nursing and Rehabilitation Center. They highlighted how the staff did not hesitate to respond to any need, how residents were treated with respect, and how the atmosphere felt happy and loving. They noticed crafts, hair visits, and nail polishing as tangible signs that life and dignity were prioritized even during rehabilitation. The testimony underscored that, if needed again, they would return because their loved one would be looked after with the same level of consideration.

Beyond individual care moments, multiple reviews emphasize the character and reliability of the staff. Families repeatedly described caregivers as the best - attentive, capable, and genuinely kind. Specific staff members became memorable anchors: one caller praised a staff member known as JC or Jaycene, who helped locate a wireless phone for their Auntie and conveyed such warmth that the Auntie sounded happier than in years. The sentiment extended to the administrator, Lanna Roberts, who was repeatedly praised for her visibility and responsiveness. Comments like "the administrator is awesome" and "she is always there and available at any time" reflect a belief that leadership fosters daily excellence. This sense of a cohesive, caring team permeates many reviews, with phrases about staff who "take pride in their work," "treat residents like family," and make a real difference in the day-to-day experience.

The center's environment and therapeutic activities also receive high marks. Several reviews recall an atmosphere that is not only clean and well-maintained but genuinely uplifting. People describe a place where equipment and spaces are kept in good order, the grounds are pleasant, and the overall vibe supports healing and engagement. Families mention that the facility aids residents in staying mentally and socially active through crafts, projects, and social interactions. The sense that residents are involved in meaningful activities - such as hairstyling, nail care, and crafts - contributes to a perception that the center values person-centered care and quality of life as much as clinical outcomes. The positive feedback also extends to the educational side, with comments about the staff's helpfulness during CNA clinicals and the broader learning environment that nurtures future caregivers.

Several testimonials speak to a broader, multi-faceted dedication to resident welfare. One family's endorsement centers on consistency in care over years, noting that the staff - including laundry, activities, and dining room teams - are consistently engaged with residents. They credit both the day-to-day care and the steady presence of the administrator as key factors in their positive assessment. Phrases like "the facility has only gotten better since" and "the Administrater and staff take great pride in making sure the residents have what they need" appear repeatedly, signaling a shared sense of pride in the work done at Pikeville Nursing and Rehabilitation Center. For some, the result is palpable improvement in their loved ones' well-being, with statements such as, "Because of this nursing home and the care my mother was given, she is thriving today."

Yet the picture is not one-sided. A number of reviews present serious and specific criticisms that cannot be ignored. Some critics describe their visits as the worst experience they've had in a long-term care setting, citing odors of urine, a lack of cleanliness, and an incident in which a resident was not attended to promptly after an accident in a hallway. One reviewer vividly described a man in a wheelchair peeing on the floor and the staff not addressing it promptly, alongside a mother who, during rehab, became distraught and expressed a desire to return home but ultimately did not feel safe or cared for. The anger and frustration in these accounts are intense, with phrases calling the facility "the worst nursing home I've ever been to" and warnings to future families to avoid placement there. Some reviews go further, accusing the staff of neglect and referring to management as ineffective or dismissive.

Other comments delve into more nuanced, ongoing concerns about governance and culture. A recurring thread is the claim that some staff or operations were not aligned with the best interests of residents, including insinuations about nepotism and laziness among staff who were perceived to be shielding family members while neglecting others. Some reviewers also challenge the legitimacy of online reviews, suggesting that certain positive posts come from employees or from individuals connected to Parkview, a facility with a different history in the area. While these are specific claims about who is posting what, they collectively raise questions about transparency and accountability in the facility's operations.

Communication and access to loved ones emerge as another focal point of concern in several reviews. One family member, separated from a relative by distance and COVID-era restrictions, described ongoing difficulty reaching a sister who was a resident. They recounted trouble getting through to the nurses' station, challenges contacting a resident by phone, and barriers to visiting due to safety protocols. Such experiences illustrate the emotional strain that families face when medical care and daily life in a rehab setting are hard to follow from afar. They underscore a broader issue that many residents and families value: reliable, open communication between staff and families, especially during times of illness or transition.

Taken together, the reviews present a complex portrait of Pikeville Nursing and Rehabilitation Center. The facility appears to be a place where some residents and families experience exceptional, compassionate care - staff members who go the extra mile, leaders who are visible and supportive, and an environment that can feel like a nurturing home during recovery and rehabilitation. At the same time, there are credible warnings about cleanliness lapses, odor, and neglect in other episodes, as well as concerns about accessibility to families and consistency in decision-making. The breadth of experiences suggests a need for ongoing attention to facility culture, staffing accountability, and open channels for family communication, so that the positive, person-centered care that many have witnessed can become the standard that every resident enjoys every day.

Located in Pikeville, Kentucky, this neighborhood offers a variety of convenient amenities within close proximity. With a selection of restaurants including Peking Chinese Restaurant and Slim Chickens nearby, residents can enjoy a diverse range of dining options. In terms of healthcare, there are several reputable physicians and pharmacies such as PMC Family Practice Clinic and Hospital Pharmacy Outlet for easy access to medical services. The presence of Pikeville Hospital and Leonard Lawson Cancer Center ensures quality healthcare facilities within reach. For leisure activities, residents can visit the nearby Pikeville City Park or catch a movie at Riverfill 10 theater. Additionally, reliable transportation options like Pikeville Cab Co. provide ease of travel for seniors living in the area. Overall, this part of Pikeville offers a comfortable and convenient environment for senior living with various amenities nearby.

Restaurants

• Peking Chinese Restaurant (0.2 miles)
• Slim Chickens (0.3 miles)
• Wendy's (0.3 miles)
• Taco Bell (0.4 miles)
• KFC (0.4 miles)
• Long John Silver's (1.2 miles)
• Hardee's (1.2 miles)

Physicians

• PMC Family Practice Clinic (0.2 miles)
• Leonard Lawson Cancer Center (0.3 miles)
• Coughtry Brendon M MD Pikeville Medical Centers Pain Management Clinic (0.5 miles)
• Pikeville Medical Center OB/GYN (0.7 miles)
• Pikeville Family Practice Clinic (0.7 miles)
• Asthma & Allergy Center (0.8 miles)
• Pediatric Associates of Pikeville (0.8 miles)

Pharmacies

• Hospital Pharmacy Outlet (0.5 miles)
• Good Neighbor Pharmacy (0.7 miles)
• Pikeville Pharmacy (0.7 miles)
• Total Pharmacy Care (1.1 miles)
• Cedar Trace Pharmacy (1.4 miles)
• Nova Pharmacy (2 miles)
• K-Va-T Food Stores (2.6 miles)

Hospitals

• Pikeville Hospital (0.5 miles)
• Leonard Lawson Cancer Center (0.7 miles)
• Pikeville Medical Center (1.1 miles)
• Pikeville Methodist Hospital (1.5 miles)
• Mcdowell Arh Home Service (11.9 miles)

Cafes

• Starbucks (0.7 miles)
• Sol Good Bakery (1 miles)
• S & J Diner (12.5 miles)

Places of Worship

• New Beginnings Fellowship (0.9 miles)
• Lifetree Cafe (0.9 miles)
• Pikeville United Methodist Church (1 miles)
• Trinity Harvest Church (1.2 miles)
• Church Of Christ (1.2 miles)
• Presbyterian Church (1.4 miles)
• St Francis Of Assisi Parish And Mission (1.8 miles)

Parks

• Pikeville City Park (1 miles)
• Dorton Community Park (12 miles)

Transportation

• Pikeville Cab Co. (1.1 miles)
• U-Haul Neighborhood Dealer (1.9 miles)
• U-Haul Neighborhood Dealer (3.3 miles)

Theaters

• Riverfill 10 (1.2 miles)