Windsor Care Center

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  • Interior

    A cozy seating area with two red chairs, a table with flowers, and a lamp in front of large windows overlooking greenery.

  • Outdoors

    A stately building featuring classic architectural elements with columns, set against a backdrop of greenery.

  • Decor

    A joyful family gathering amidst fall decorations, celebrating the season.

  • Bedroom

    A cozy room featuring a hospital bed with a colorful blanket, a wooden wardrobe, a chair, and a window with curtains.

  • Dining

    A traditional dining room with a wooden table and chairs, featuring elegant curtains, wall paneling, and decorative plants.

  • Outdoor

    Children enjoying a sunny fall day surrounded by autumn decorations.

Windsor Care Center

125 Sterling Way, Mount Sterling, KY 40353

For more information about senior living options: (844) 490-3973

3.8 from 85 reviews
5 stars
50
4 stars
9
3 stars
5
2 stars
4
1 stars
17

Skilled Nursing Facility

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    Overall Review of Windsor Care Center

    Pros

    • pro The Windsor Care Center is described as one of the best nursing facilities in Kentucky.
    • pro The facility is very clean and well maintained.
    • pro The activity department offers plenty of daily activities that residents enjoy.
    • pro The rehab department is top notch and helps residents gain strength and confidence to return home.
    • pro The therapy team works daily with residents to rebuild strength and independence.
    • pro The nurses and nurse aides are considered among the best around and provide attentive care.
    • pro The staff are friendly, helpful, and communicate with families about issues.
    • pro The meals have been praised by residents, with positive comments about the meatloaf.
    • pro Windsor Care Center is viewed as a wonderful place where loved ones are safe, cared for, loved, and respected.

    Cons

    • pro The staff were described as unprofessional and lacking morals.
    • pro The caregivers were snobby and refused to help family members or provide needed medications, acting as if they were doctors.
    • pro Residents were not allowed to live independently as promised and appeared to receive minimal individual attention.
    • pro The facility smelled like old urine and had stained laundry, with poor wound care.
    • pro Call buttons often did not work; residents were given bells that staff could not hear, creating safety concerns.
    • pro There were reports of neglect, with residents left in their own waste and meals being tasteless or insufficient.
    • pro The exterior and overall condition of the building were neglected and dirty.
    • pro Admissions staff were described as unhelpful, unfriendly, and unprofessional.
    • pro There were accounts of medication and medical care delays or lapses, including missing doctor visits.

    Review

    Windsor Care Center in Kentucky has drawn a wide range of opinions from families and visitors, with experiences that run the gamut from highly positive to deeply troubling. On one end, several reviews paint a picture of a clean, well-run facility with active programming, compassionate staff, and genuine progress in rehabilitation. Families describe floors that shine, a lively activity department offering dancing, nail care, and church services, and a resident population that appears engaged and happy. In these accounts, the therapy team is praised for its hands-on approach, helping residents regain strength and confidence after illness or injury. Food, once a common complaint, is noted to have improved in at least one instance with a resident praising a meatloaf as "the best" they had ever had. Overall, these reviewers feel their loved ones are safe, cared for, and respected, and they express gratitude toward the staff who support them daily.

    Yet the other side of Windsor Care Center's story is starkly different and frequently echoed by many reviewers. A number of comments describe a facility plagued by what they perceive as poor morale and unprofessional behavior among some staff, including snobbery and a perceived lack of willingness to help family members or advocate for residents. Several reviews recount patients not receiving necessary medications or pain treatment in a timely fashion, with complaints that the facility behaves as if it were the treating clinician rather than a supporting provider. The atmosphere is described as tense and disorganized, with references to call lights or alarms being ignored or not functioning, and residents left to ring bells without timely responses. Smells of urine, stained laundry, and other cleanliness concerns are cited as recurring problems by multiple families, suggesting to them that basic maintenance and infection-control standards may be slipping at times.

    Admission experiences also vary dramatically. In one notably negative account, a potential resident or their family encountered an admissions process characterized by unhelpful, unfriendly, or unprofessional behavior from the admissions staff, particularly a person named Amber. According to that reviewer, packets or guidance that would typically accompany a placement were not provided, and the suggestion to "find another facility" was given after weeks of frustration. The impression left is that entering Windsor Care may be an impersonal or stressful hurdle rather than a welcoming, supportive first step, especially for families already navigating the anxiety of locating appropriate care for a loved one.

    There are also stories that emphasize the fragility of care and the consequences of systemic issues. A few reviews describe instances where call bells or patient alerts were ineffectual, leading to dangerous delays in assistance. Some families recount incidents where lasting damage occurred or near-misses happened, including a patient who ended up needing emergency intervention after catheter issues and inadequate care. Others recount rooms and common areas that were not properly cleaned or maintained, with troubling specifics about dirty linens, waste, and inadequately supervised hygiene. These narratives contribute to a perception that, for some residents, basic dignity and safety may be compromised on certain shifts or in particular units.

    Amid the negative reports, a recurring theme is the variability in staff experience and motivation. Some reviewers acknowledge that while a subset of staff genuinely cares and works hard to keep residents safe and comfortable, others appear disengaged or treat caregiving as just a job. This inconsistency seems to leave families unsure about what to expect from day to day, and it fuels a sense that the quality of care may hinge on which specific team or individual is assigned to their loved one. In several accounts, residents who are in rehab or who require substantial assistance receive positive remarks about the therapists, nurses, and aides who support their recovery, while other accounts emphasize neglect or insufficient attention elsewhere in the facility.

    Despite the overall tension between the glowing testimonials and the serious concerns, there are points of praise that many readers would find meaningful. Instances of grateful families praising specific caregivers, nurses, or therapists highlight a core truth of long-term care: the care experience can be deeply personal and highly variable. Some reviewers express relief and appreciation for the attention their loved ones receive, noting that staff communicate promptly with families when issues arise and that residents appear to be treated with warmth and respect. These positive voices remind readers that Windsor Care Center is not uniformly criticized, and that some days or some units deliver a level of care that families can trust.

    Taken together, the collected impressions create a complex portrait of Windsor Care Center. The facility is described as clean and well-maintained in some reviews, with robust activity schedules, strong rehabilitation outcomes, and a sense that residents enjoy meaningful interactions with staff. At the same time, the volume and intensity of negative experiences cannot be ignored: reports of neglect, broken call systems, delayed or denied medications, unsanitary conditions, and inconsistent staffing raise serious safety and quality concerns. The most compelling takeaway is that experiences at Windsor Care Center appear highly dependent on factors such as the specific unit, the shift, and the individuals assigned to a resident's care. Families considering Windsor Care should prepare for the possibility of both exceptional care and concerning lapses, and they should engage proactively with administration and frontline staff to monitor safety, cleanliness, and responsiveness on an ongoing basis.

    Features

    Housing

    • 144 resident community capacity 144 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Windsor Care Center in Mount Sterling, KY is a vibrant assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. The community boasts a variety of amenities designed to enhance the quality of life for its residents. These include a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, and gaming room. Residents can also enjoy the outdoor space and garden area.

    The living spaces in Windsor Care Center are fully furnished and come with private bathrooms and kitchenettes for convenience. Housekeeping services ensure that the common areas and individual rooms are kept clean and tidy. The community also provides Wi-Fi/high-speed internet access for those who wish to stay connected.

    In terms of care services, Windsor Care Center offers 24-hour call system and supervision to ensure the safety and well-being of its residents. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents receive their prescribed medications on time. Coordination with health care providers is also offered to facilitate seamless healthcare delivery. Special dietary restrictions are accommodated through a diabetes diet program and other dietary options.

    Windsor Care Center focuses on promoting mental wellness among its residents by offering a mental wellness program. This includes engaging activities and programs designed to stimulate cognitive function and improve overall well-being.

    Residents at Windsor Care Center can enjoy restaurant-style dining where delicious meals are prepared according to their specific dietary needs. Concierge services are available to assist with any requests or inquiries while fitness programs promote an active lifestyle among residents. Planned day trips provide opportunities for residents to explore the local area, while resident-run activities create a sense of community engagement within the living environment.

    For convenience, there are several nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals. This ensures that residents have easy access to the services they may require.

    Overall, Windsor Care Center in Mount Sterling, KY provides a comfortable and supportive environment for seniors seeking assisted living. With its array of amenities and care services, residents can enjoy a fulfilling lifestyle while receiving the necessary support and assistance they need.

    Nearby Places of Interest

    Restaurants

    • Pitt's Family Restaurant (0.2 miles)
    • Papa John's Pizza (0.5 miles)
    • Berryman's Tastytreat (0.8 miles)
    • Giovanni's Pizza (0.9 miles)
    • China Wall (1.2 miles)
    • Waffle House (1.9 miles)
    • Arby's (1.9 miles)

    Physicians

    • Means Adult Primary Care (0.5 miles)
    • Rezkalla Butros (0.5 miles)
    • CHI Saint Joseph Medical Group - Primary Care, S Bank St (0.6 miles)
    • Bluegrass Hearing Clinic (0.6 miles)
    • Sterling Health Solutions (0.9 miles)
    • Mt Sterling Clinic (1.1 miles)
    • Gateway Internal Medicine (1.2 miles)

    Places of Worship

    • Lexington-Louisville District of The Christian Methodist Episopal Church (0.6 miles)
    • First Christian Church (0.6 miles)
    • Southern Baptist Convention (0.7 miles)
    • Smithville Church Of Christ (1.1 miles)
    • Abundant Life Gospel Church (2.2 miles)
    • Church Of The Harvest (2.4 miles)
    • Kingdom Hall of Jehovah's Witnesses (3.1 miles)

    Transportation

    • Enterprise Rent-A-Car (0.7 miles)
    • U-Haul Neighborhood Dealer (0.8 miles)
    • U-Haul Neighborhood Dealer (1.1 miles)
    • U-Haul Neighborhood Dealer (2.1 miles)
    • U-Haul Neighborhood Dealer (2.3 miles)
    • Kentucky Airmotive (2.4 miles)
    • Home Cab Co. (2.6 miles)

    Pharmacies

    • CVS Pharmacy (1.1 miles)
    • Whitaker Pharmacy (1.9 miles)
    • Northview Pharmacy (2 miles)
    • Bath Hometown Pharmacy (11.5 miles)
    • Family Discount Drugs (11.7 miles)
    • Powell Prescripton Center (12.8 miles)
    • CVS Pharmacy (13.6 miles)

    Hospitals

    • Saint Joseph Mount Sterling Hospital & Extended Care Facility (1.1 miles)
    • Mary Chiles Hospital (1.1 miles)
    • Saint Joseph-Mount Sterling (1.1 miles)
    • CHI Saint Joseph Health - Saint Joseph Mount Sterling (2.1 miles)

    Cafes

    • Buzz Cup Express (1.5 miles)

    Parks

    • Herb Botts Nature Park (1.6 miles)
    • Easy Walker Park (2.4 miles)
    • Clay City Park (12.8 miles)

    Frequently Asked Questions

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