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Windsor Care Center in Mount Sterling, KY

Windsor Care Center is a nursing home community in Mount Sterling, KY.

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Windsor Care Center in Mount Sterling, KY

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  • Interior

    A cozy seating area with two red chairs, a table with flowers, and a lamp in front of large windows overlooking greenery.

  • Outdoors

    A stately building featuring classic architectural elements with columns, set against a backdrop of greenery.

  • Decor

    A joyful family gathering amidst fall decorations, celebrating the season.

  • Bedroom

    A cozy room featuring a hospital bed with a colorful blanket, a wooden wardrobe, a chair, and a window with curtains.

  • Dining

    A traditional dining room with a wooden table and chairs, featuring elegant curtains, wall paneling, and decorative plants.

  • Outdoor

    Children enjoying a sunny fall day surrounded by autumn decorations.

125 Sterling Way, Mount Sterling, KY 40353

For more information about senior living options: (866) 208-4318

3.8 from 85 reviews
5 stars
50
4 stars
9
3 stars
5
2 stars
4
1 stars
17

Overall Review of Windsor Care Center

common 9 reviews mention this

Staff friendliness shows up in reviews

Several residents and family members describe staff as friendly and ready to help.

Many reviewers say staff members are approachable and supportive in day-to-day interactions. Positive comments also mention nurses and nurse aides working hard to make sure loved ones are taken care of and that families are contacted when issues come up. A few other reviews go the opposite direction, so experiences with communication and responsiveness can vary.

caveat 4 reviews mention this

Cleanliness is inconsistent

Reviews describe both spotless areas and serious cleanliness lapses.

Some families report a very clean facility, including shining floors and well-maintained environments. Other residents describe unpleasant odors, stained laundry, and dirty rooms with poor sanitation practices. Because both types of experiences appear in the reviews, cleanliness seems uneven depending on timing and circumstances.

caveat 3 reviews mention this

Call response is a concern

Multiple reviews raise problems with getting help when call buttons are used.

Several reviewers say call buttons were not working correctly or that staff did not arrive after residents rang for assistance. One review describes using bells instead of working call lights, and another describes residents calling for help being ignored. At least some families still feel the staff is doing a good job overall, but the call-response complaints are serious and recurring in the reviews.

common 2 reviews mention this

Rehab therapy is praised

Reviews highlight therapy support that focuses on regaining strength.

Two families describe rehab therapy as a strong point, including working with residents daily and helping them build confidence before returning home. One reviewer specifically mentions therapy for walking goals and says overall care felt positive despite some drawbacks. While dining and staffing issues come up elsewhere, the therapy experience is at least a consistent bright spot.

common 4 reviews mention this

Activities keep residents engaged

Residents and families describe a steady schedule of activities and events.

Multiple reviews mention activities happening throughout the day, including events centered on music, church, and resident participation. Families also describe social moments like parties and visits that involve residents directly. Even among reviewers with concerns, others still report ongoing entertainment and day-to-day engagement.

caveat 4 reviews mention this

Food quality draws mixed feedback

Food quality earns both praise and strong complaints in reviews.

Some families report good meals, including praise for specific menu items after a recent menu change. Others describe tasteless meals, poor nutrition, and cases where residents lost weight, including needing food brought from outside. With both ends of the spectrum showing up, dining appears to be a meaningful source of variation between experiences.

  • A traditional dining room with a wooden table and chairs, featuring elegant curtains, wall paneling, and decorative plants.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 144 resident community capacity 144 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Pitt's Family Restaurant (0.2 miles)
  • Papa John's Pizza (0.5 miles)
  • Berryman's Tastytreat (0.8 miles)
  • Giovanni's Pizza (0.9 miles)
  • China Wall (1.2 miles)
  • Waffle House (1.9 miles)
  • Arby's (1.9 miles)

Physicians

  • Means Adult Primary Care (0.5 miles)
  • Rezkalla Butros (0.5 miles)
  • CHI Saint Joseph Medical Group - Primary Care, S Bank St (0.6 miles)
  • Bluegrass Hearing Clinic (0.6 miles)
  • Sterling Health Solutions (0.9 miles)
  • Mt Sterling Clinic (1.1 miles)
  • Gateway Internal Medicine (1.2 miles)

Places of Worship

  • Lexington-Louisville District of The Christian Methodist Episopal Church (0.6 miles)
  • First Christian Church (0.6 miles)
  • Southern Baptist Convention (0.7 miles)
  • Smithville Church Of Christ (1.1 miles)
  • Abundant Life Gospel Church (2.2 miles)
  • Church Of The Harvest (2.4 miles)
  • Kingdom Hall of Jehovah's Witnesses (3.1 miles)

Transportation

  • Enterprise Rent-A-Car (0.7 miles)
  • U-Haul Neighborhood Dealer (0.8 miles)
  • U-Haul Neighborhood Dealer (1.1 miles)
  • U-Haul Neighborhood Dealer (2.1 miles)
  • U-Haul Neighborhood Dealer (2.3 miles)
  • Kentucky Airmotive (2.4 miles)
  • Home Cab Co. (2.6 miles)

Pharmacies

  • CVS Pharmacy (1.1 miles)
  • Whitaker Pharmacy (1.9 miles)
  • Northview Pharmacy (2 miles)
  • Bath Hometown Pharmacy (11.5 miles)
  • Family Discount Drugs (11.7 miles)
  • Powell Prescripton Center (12.8 miles)
  • CVS Pharmacy (13.6 miles)

Hospitals

  • Saint Joseph Mount Sterling Hospital & Extended Care Facility (1.1 miles)
  • Mary Chiles Hospital (1.1 miles)
  • Saint Joseph-Mount Sterling (1.1 miles)
  • CHI Saint Joseph Health - Saint Joseph Mount Sterling (2.1 miles)

Cafes

  • Buzz Cup Express (1.5 miles)

Parks

  • Herb Botts Nature Park (1.6 miles)
  • Easy Walker Park (2.4 miles)
  • Clay City Park (12.8 miles)

Frequently Asked Questions

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