222 Medical Circle, Morehead, KY 40351
For more information about senior living options: (844) 490-3973
The lobby is very clean, large, and easy to navigate with clear signage and a central reception desk. The receptionist is friendly. The facility provides high-quality medical care and prioritizes patient safety and satisfaction, while engaging with the local community. The ER staff are nice and relay information promptly when results arrive. Med-surge nurses and doctors are very helpful and friendly around the clock. All medical staff are described as very friendly and helpful. The emergency room staff are fantastic. Jeremy is kind, knowledgeable, and provides outstanding customer service. Dr. Conley is genuinely concerned about her patients. The care team is consistently described as caring and friendly. The hospital offers excellent service and compassionate care. Kaloon is a place where patients have been very satisfied with the care they provide.
They waited about an hour for the doctor to see them, feeling ignored. The doctor claimed there were no blood clots and offered no scans or tests. They were referred to orthopedics with no imaging or additional testing, leaving the pain unexplained. The doctor seemed bothered by the symptoms and didn't offer further help. They experienced long ER wait times and were told to rely on Tylenol for serious symptoms like facial numbness and trouble walking. A relative with dementia was admitted without permission, and communication with the doctor was poor with a lack of compassion. A misdiagnosis in the ER led to unnecessary surgery and potentially dangerous delays. The billing department was slow to respond and overbilled, with poor customer service and little follow-up.Across a spectrum of reviews, experiences at UK Saint Claire and related emergency departments run the gamut from praise for cleanliness, efficiency, and compassionate care to sharp criticism about wait times, communication, and diagnostic missteps. Several reviewers open with a bright impression of the facilities themselves: a very clean, large, and clearly signposted lobby designed for smooth traffic flow, friendly reception staff, and a general sense that the hospital tries to be patient-centric and safety-focused. In a few accounts this initial impression holds: staff members who greet patients warmly, a reception desk that's easy to find, and a facility that looks modern and well-maintained.
Yet underneath that favorable light, there's persistent concern about delays and how symptoms are handled once a patient is inside. One patient describes arriving with severe leg pain that had persisted for more than a week, only to wait in the lobby for several minutes, then an hour without a doctor's visit, followed by a quick dismissal with a referral to orthopedics and no additional testing or imaging. The patient felt the physician appeared irritated by symptoms, offered only a Toradol shot that didn't relieve pain, and discharged them without a clear explanation or follow-up plan. This tone - being brushed off, questioned, or dismissed - recurs in multiple reviews where patients felt their most distressing symptoms were not taken seriously, especially when they had limited immediate access to primary care or were traveling from out of town.
There are accounts that emphasize that the wait times can be long and the symptom triage imperfect. Some reviewers report being told that certain symptoms are not emergencies or are treated as simple conditions (for example, a claim that facial numbness or trouble walking could be a urinary issue, followed by minimal guidance or reassurance rather than thorough testing). In contrast to these frustrations, there are instances where pain relief was provided promptly or a patient was stabilized and admitted for more serious conditions. One abdominal pain case highlights the opposite arc: pain control in the ER with prompt identification of a pancreatitis, followed by admission for several days, with staff described as kind and communicative, and a suggestion that the experience could have gone differently had a second opinion not been sought elsewhere.
Care experiences with specific patient groups vary considerably. Several reviews describe concerns about how elderly patients with dementia or behavioral health needs are treated. A Power of Attorney expresses distress over how his mother, who has dementia, was placed in a Behavioral Health Unit without proper authorization or timely communication from the assigned physician. The absence of timely calls back from the doctor, the lack of visible advocacy, and the feeling that patients' family members are not kept in the loop about diagnosis or discharge contribute to an overall sense of neglect. This theme - communication breakdown and perceived lack of compassion in the care of vulnerable adults - appears repeatedly and contrasts with other stories of patient-centered care.
There are also sharp cautions about diagnostic accuracy and the consequences of misdiagnosis. One reviewer recounts a gallbladder issue that was eventually clarified after a second opinion showed a portal venous thrombosis in the liver, an emergency condition that could have been missed. The critique isn't limited to one department or campus; the same mood threads through a tale of a patient who sought care at Chandler ER after a disastrous misstep at another location, later discovering a life-threatening condition that required urgent treatment. These stories underscore a real fear among patients: trusting the ER with symptoms that could signal serious disease, and feeling that initial assessments might be incomplete or incorrect.
Administrative and billing experiences add another layer of frustration for some patients. A recurring complaint concerns insurance and billing practices, with reports of overbilling, improper submission to insurance, and long delays in callbacks from the billing department. Patients describe feeling as if the hospital prioritizes sending bills over addressing questions or concerns, even as some staff are praised for their helpfulness in other contexts. There are nods to individuals within the hospital's customer service ecosystem who stand out - one staff member named Jeremy is praised for kindness, knowledge, and going above and beyond in helping with appointments and prescriptions - while others call out the billing process as needing a patient-centric overhaul.
Beyond individual anecdotes, a few reviews summarize a broad sentiment about the system's evolution. Some long-time patients lament that the hospital, once excellent, has deteriorated since being acquired by the University of Kentucky. They describe days when there simply aren't doctors on duty in the ER, and even routine incidents - like a finger tip injury in a family member - are met with minimal intervention. In these voices, the hospital is contrasted with other local facilities that patients perceive as more responsive or capable, reinforcing a perception that location and days vary dramatically in the level of care experienced.
In short, the spectrum of patient experiences paints a picture of a hospital system that can feel welcoming and efficient on some days, especially when the environment is orderly, the staff is courteous, and immediate pain relief or stabilization is achieved. On other days, patients feel unheard, misdiagnosed, or hurried through the system with insufficient communication about their symptoms, test results, or discharge plans. The recurring themes - clean facilities and polite staff on one hand, inconsistent triage, diagnostic uncertainty, and complicated billing on the other - suggest that improvements in wait times, physician engagement, patient advocacy, and administrative coordination could significantly alter the patient experience. The stories collectively urge a focus on consistent access to thorough evaluation, clear explanations, and compassionate care, particularly for vulnerable patients such as the elderly with dementia or individuals traveling without a local primary care provider.
10 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St Claire Medical Center in Morehead, KY is an assisted living community that offers a range of amenities and care services to enhance the comfort and well-being of its residents.
The community features a dining room where residents can enjoy delicious meals prepared by dedicated staff members. The living spaces are fully furnished, providing a cozy and welcoming atmosphere for residents to feel at home. Additionally, there is outdoor space available for relaxation or socialization with fellow residents.
Housekeeping services are provided to ensure that the community remains clean and tidy at all times. Move-in coordination assistance is also available to make the transition into the community as smooth as possible.
Residents have access to telephone and Wi-Fi/high-speed internet services, allowing them to stay connected with loved ones or engage in online activities.
The highly trained staff at St Claire Medical Center provides assistance with activities of daily living such as bathing, dressing, and transfers. They also offer specialized support for those with diabetes, including diabetes diet management. Medication management services are provided to ensure that residents take their prescribed medications properly.
Special dietary restrictions are accommodated in the dining options offered at the community. This ensures that each resident's nutritional needs are met while also catering to their specific dietary preferences or restrictions.
To promote an active lifestyle, scheduled daily activities are organized for residents to participate in and enjoy. These activities aim to stimulate both physical and cognitive abilities while also fostering social engagement among residents.
The community is conveniently located near various amenities including parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This allows residents easy access to essential services and opportunities for recreation or entertainment.
Overall, St Claire Medical Center offers a comprehensive assisted living experience that prioritizes comfort, care, and convenience for its residents.
St Claire Medical Center is located at 222 Medical Circle, Morehead, KY 40351 in Rowan County, Kentucky
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