Highlands Health And Rehabilitation Center in Louisville, KY
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1705 Stevens Avenue, Louisville, KY 40205
For more information about senior living options: (844) 490-3973
The staff are great employees and very friendly. Highlands Nursing and Rehabilitation is highly recommended for outstanding care. The facility is clean, and the staff are kind, compassionate, and patient. It's a great place where the staff treat residents like family. There have been big, positive changes under new leadership, with the building looking great and morale improved. The therapy and nursing teams are dedicated and perform at a high level. The administration and support teams are excellent; the nurses and CNAs are caring and compassionate. The staff consistently goes above and beyond to take care of residents and their families. The facility is described as a caring place for loved ones. The therapy department is amazing and makes a meaningful difference in residents' lives.
They describe Highlands Nursing and Rehabilitation as a rip-off where clothes go missing and staff blame residents. They say the staff are lazy, uncaring, and frequently unresponsive to call lights. They warn the facility is dangerous and severely understaffed, making care unsafe. They report dirty rooms, poor maintenance, and hygiene issues, including odors and disrepair. They allege medication mismanagement, such as wrong meds and delays in administering insulin. They claim the staff are overworked and underpaid, affecting the quality of care. They caution others not to place their loved ones there due to neglect and poor communication.Highlands Health and Rehabilitation Center in Louisville is best suited for families seeking a facility that has actively turned itself around and now centers care on genuine personal attention, strong rehabilitation services, and a more home-like atmosphere. The program has gained traction with an emphasis on therapy, memory care, and a team approach to daily routines, backed by visible renovations and a leadership push to improve culture and morale. It is particularly appealing for short-term rehab and for long-term residents whose caregivers want a facility that feels like a close-knit team working to support both residents and families.
Those who should consider alternatives are families prioritizing flawless consistency and pristine safety records. Across numerous reviews, there are repeated warnings about staffing gaps, uneven responsiveness, and intermittent quality of care, especially on weekends or during night shifts. Reports of missed medications, delayed call lights, and hygiene lapses surface alongside concerns about communication with families and mislaid belongings. For families needing zero-tolerance safety and 24/7 reliability, other options with stronger, steadier staffing patterns may be preferable.
The strongest pros here are real and repeatedly observed: compassionate front-line staff, dedicated nursing and therapy teams, and a visible effort by administration to support residents and families. Several reviews highlight therapists who engage residents with meaningful programs, a memory care unit that feels attentive, and renovations that have refreshed common areas and rooms. Positive experiences frequently center on admissions staff who ease the transition, and on a director-level leadership vibe that residents and families describe as responsive and engaged. When these elements align, Highlands delivers workable rehab outcomes, steady daily routines, and a sense of belonging for many residents.
Yet the main cons cannot be ignored, and they pull hard against the best-case scenario. Understaffing - especially on weekends - can translate into slow response times, inconsistent care, and gaps in medication administration or personal care. There are painful anecdotes about mismatched or delayed care, unreturned calls, and even allegations of neglect or rushed care during peak periods. Loss of clothing, billing hiccups, and difficulties communicating with administration further complicate experiences for some families. These issues create real risk for families deciding whether Highlands is the right match for a loved one needing reliable, continuous supervision.
For families weighing options, concrete steps matter. Schedule multiple tours at different times and observe how staff interact with residents, particularly during activities and meal times. Ask to meet the DON and the administrator to hear how they handle staffing challenges, med passes, and urgent family communications. Request the current staffing ratios by shift, and probe the facility's medication management processes, incident reporting, and how care plans adapt to changing needs. Speak with current residents and families about call-light responsiveness, room cleanliness, and the transparency of billing. If rehab performance and a warm, engaged therapy team are priorities, Highlands can be a strong choice - provided due diligence confirms staffing consistency and solid day-to-day operations.
In the end, Highlands stands out as a facility that has made meaningful, visible progress and that can deliver excellent care in the hands of a committed team. It is a viable, even commendable option for families seeking rehabilitative success, personalized attention, and a renewed sense of community, especially where memory care and wound care resources add tangible value. However, it is not a universally flawless fit. For those whose top criteria are unwavering staffing levels, rapid communication, and spotless daily operations, consideration of alternatives remains prudent. The prudent course is to visit with careful, structured questions, test the responsiveness of the staff, and verify that current practices align with the family's standards for safety and dignity. Highlands can be a standout choice when those conditions are met.
154 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Louisville International-Standiford (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highlands Health And Rehabilitation Center in Louisville, KY is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The facility boasts a beauty salon, allowing residents to easily maintain their appearance and feel their best. Residents can also enjoy their favorite TV shows with cable or satellite TV in their fully furnished accommodations.
Transportation needs are taken care of with community-operated transportation services, as well as transportation arrangements for non-medical purposes and doctor's appointments. The center also provides move-in coordination assistance to make the transition as smooth as possible for new residents.
The dining experience at Highlands Health And Rehabilitation Center is exceptional, with restaurant-style dining offered in a spacious dining room. Special dietary restrictions are catered to, ensuring that every resident receives nutritious meals tailored to their specific needs.
Residents have plenty of opportunities for socialization and leisure activities with various recreational spaces available. These include a fitness room, gaming room, small library, outdoor space, and a wellness center. Scheduled daily activities are provided, along with resident-run activities and planned day trips.
Care services at the center include 24-hour supervision and a 24-hour call system for immediate assistance if needed. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time and properly administered.
The mental wellness program offers additional support for emotional well-being while maintaining individual independence. Additionally, the center provides meal preparation services and adheres to diabetes diets. Transportation arrangements are made for easy access to nearby pharmacies, physicians' offices, hospitals, cafes, parks, places of worship, and restaurants.
Overall, Highlands Health And Rehabilitation Center offers a vibrant community where residents can live comfortably while receiving personalized care and enjoying numerous amenities and activities nearby.
Highlands Health And Rehabilitation Center is located at 1705 Stevens Avenue, Louisville, KY 40205 in Jefferson County, Kentucky
Highlands Health And Rehabilitation Center on seniors.fyi includes 12 photos including images showing interior, decor, building, landscaping, living room, nature, lighting, dining, and more.
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Interior
Decor
Building
Bedroom
Windows
Dining
Landscaping
Garden
Entrance
Nature
Wall Art
Therapy Room
