Highlands Health And Rehabilitation Center

Pros

• The facility has caring and compassionate nursing staff and CNAs who provide support to residents.
• Residents enjoy fun outings organized by the activities staff, contributing to a positive atmosphere.
• The rooms have been recently remodeled, enhancing the living environment for residents.
• One family member reports that their relative is happy and well-adjusted in the facility.
• A resident's family member appreciates the friendly caregivers and regular check-ins provided to their loved one.
• Many reviews highlight that the facility strives to give the best care possible to its residents.

Cons

• The facility has been described as unclean and gloomy, with insufficient attention given to residents.
• Staff members are reported to be rude and disrespectful towards both residents and their families.
• Residents frequently experience long wait times for assistance, with call lights remaining unanswered for hours.
• There are complaints about the mismanagement of medications and a lack of proper care for diabetic residents’ nutritional needs.
• Maintenance issues, such as broken equipment and dirty living conditions, have been highlighted as ongoing problems.
• Families have expressed disgust at the treatment their loved ones received, with some stating that they should not have been left in the facility's care.
• The overall atmosphere has been characterized as impersonal and lacking warmth or compassion from the staff.
• There are allegations of poor record-keeping and inadequate staffing leading to neglectful care practices.

Review

The reviews of Highlands Health and Rehab Center reflect a stark contrast in experiences among residents and their families, revealing a complex picture of care that ranges from compassionate support to alarming neglect. On one hand, there are accounts praising the facility for its caring staff and nurturing environment. One reviewer highlights the recent room remodels and expresses gratitude for the nursing staff and CNAs, noting their compassionate approach to patient care. Activities such as outings to bookstores, Golden Corral, and movies contribute positively to residents' well-being, fostering a sense of happiness and adjustment in individuals like the reviewer’s uncle.

On the flip side, other reviewers recount deeply troubling experiences that paint a starkly different portrait. A family member reported that their grandfather entered the facility with minimal mobility issues but left deceased under dubious circumstances. Despite being promised constant supervision from sitters, they alleged neglect leading to severe physical consequences. Distressingly, they described interactions with staff as rude and disrespectful—pointing out inconsistencies in how staff portrayed their loved one's communicative abilities. Such accounts raise serious concerns about the quality of care at Highlands, suggesting that not all residents receive appropriate attention or support.

Further discontent is echoed by another reviewer who tragically lost their father just days prior while in the center’s care. They expressed indignation over poor communication following his death; notably, they were never contacted as next of kin regarding his passing or allowed access to vital medical records promptly. Their experience was compounded by negligence on the part of management when sensitive medical information was mistakenly shared with an unrelated third party due to phone mishaps—a glaring breach of confidentiality that incited further frustrations.

The systemic issues cited by many reviewers include inadequate staffing levels and ineffective management practices within Highlands Health and Rehab Center. Multiple individuals reported a lack of essential medications being administered timely—citing instances where insulin injections were missed altogether due to nurse shortages—and expressed grave concerns over unsatisfactory record-keeping practices indicative of deeper organizational flaws. This overwhelming sense of hopelessness resonates throughout various reviews; it illustrates persistent struggles that residents face daily concerning basic needs not being met.

Some also pointed out unclean facilities with visible disrepair—the state of broken wheelchairs or malfunctioning air conditioning underscores a lackadaisical approach toward necessary upkeep within living conditions meant for vulnerable populations requiring special attention. Comments about lost clothing from laundry services further amplify feelings of mistrust towards operational capabilities at Highlands.

However, amid these stark criticisms are also glimmers of positive feedback reflecting individual resident satisfaction. One review notes an elderly grandmother’s contentment with her stay: she reports friendly caregivers who check on her regularly while allowing her independence. The familial connection seems supportive as well—with relatives feeling more at ease knowing their loved one is happy within her surroundings despite concerns raised by others regarding overall facility standards.

In summary, Highland Health and Rehab Center emerges as a polarizing establishment where experiences can differ vastly based on individual circumstances or perspectives held by either residents or their families visiting frequently. While some appreciate ongoing companionship coupled with assistance designed to ensure comfortability during rehabilitation processes, others lament significant lapses in Communication between management personnel along with general attentiveness towards patient welfare responsibilities leading them ultimately dismiss claims regarding collective wellness alongside consistent complaints against this institution's lacking adherence towards fundamental caregiving protocols.

Restaurants

• Sapporo Japanese Grill and Sushi (0.4 miles)
• Raising Cane's Chicken Fingers (0.5 miles)
• Havana Rumba Express & Tapas Bar (1 miles)
• Jack Fry's (1 miles)
• Agave & Rye (1.7 miles)
• Toastys Tavern (1.7 miles)
• Irish Rover (1.7 miles)

Cafes

• Heine Brothers' - Longest Ave in the Highlands (0.5 miles)
• Fante's Coffee (1.1 miles)
• Quills Coffee (1.1 miles)
• Panera Bread (1.3 miles)
• North Lime Coffee and Donuts (3 miles)
• Starbucks (3 miles)
• Starbucks (3.3 miles)

Hospitals

• 3 East Olop (0.8 miles)
• Norton Pavilion Hospital (2.3 miles)
• Norton Children's Hospital (2.4 miles)
• KentuckyOne Health Jewish Hospital (2.6 miles)
• Baptist Health Louisville Labor & Delivery (3.9 miles)
• Baptist Health Louisville (4 miles)
• Baptist Hospital East Surgery (4 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• Walgreens (1.8 miles)
• Kroger Pharmacy (1.9 miles)
• Walgreens (2 miles)

Physicians

• First Urology (1.2 miles)
• Zimmer Melia & Associates (1.8 miles)
• Fresenius Medical Care (1.9 miles)
• The Eye Care Institute (2.1 miles)
• Medcenter One (2.2 miles)
• Walman Mark A MD - Waldman Mark A MD (2.3 miles)
• Cooley Rachel Dr University Of Louisville Physicians Eye Specialists Louisville (2.5 miles)

Parks

• Cherokee Park (1.5 miles)
• Waterfront Park (2.8 miles)
• Central Park (2.8 miles)
• Riverfront Plaza/Belvedere (3.2 miles)

Places of Worship

• St Joseph's (2.1 miles)
• Central Presbyterian Church (2.7 miles)
• Holy Trinity Catholic Church (3.9 miles)

Transportation

• SDF Arrivals (3.4 miles)
• Security Checkpoint (3.5 miles)
• Louisville Muhammad Ali International Airport (SDF) (3.5 miles)
• TSA Pre️ (3.5 miles)