Golden Living- Mt Holly

Pros

• Clifton Heights staff are friendly and willing to do what it takes to make residents feel at home.
• Clifton Heights is making strides in the right direction.
• Clifton Oaks has had a makeover, with residents enjoying the updated dining area.
• The dietary care team at Clifton Oaks takes pride in the meals they prepare.
• Clifton Oaks is described as having very nice staff and excellent food.
• The staff at Clifton Oaks are kind and caring, helping residents improve daily.
• Residents at Clifton Oaks are well cared for and have access to good activities.
• New management and staff are working hard, with patient care getting better.
• Staff are smiling and residents look happy.
• Kyle provides amazing service and support, helping keep Clifton Oaks a positive place to recover.

Cons

• The facility is disgusting, with urine smells at the front door, gnats, and roaches on the floors.
• The phones are always down, making it impossible to reach residents.
• The staff are incompetent and treat requests to check on residents as a major inconvenience.
• There is absolutely no communication within the staff or management.
• Residents do not receive basic care such as nails, hair, showers, or help getting out of bed.
• There is mold around the toilets and dirty linens on carts.
• The place is dirty and unsanitary, with a strong odor and pests.
• The facility should be shut down due to neglect and poor care.

Review

Across the collection of experiences shared about Clifton Heights and Clifton Oaks, readers describe a wide range of realities, from gut-wrenching concerns about basic safety and cleanliness to hopeful notes about improvements under new leadership. A prominent strand runs through many accounts: families worry about communication, timely responses, and whether staff attentiveness truly reflects a resident's daily needs. At the same time, a handful of reviews highlight partial or ongoing improvements, suggesting a facility in transition rather than a single, static picture.

Several reviewers focusing on Clifton Oaks paint a troubling scene of systemic communication failures. Families report that resident phones are frequently out of order or placed in locations that a resident cannot reach, especially for bed-fast individuals or those with limited mobility. One caregiver describes calling for days on end, asking staff to verify that a resident can access her own phone, only to encounter unhelpful or indifferent responses. The frustration is amplified by long holds and staff who appear reluctant to check on residents or to keep relatives informed. In one extreme set of comments, the reviewer even questions whether certain staff or administrators are aware of or addressing basic needs, sounding the alarm that a resident's phone accessibility should be a non-negotiable safety check rather than a recurring obstacle.

In addition to phone access, sanitation and daily care are a major source of distress in Clifton Oaks reviews. Several accounts describe rooms that have not been cleaned, linens that appear dirty or stained, and a pervasive odor that suggests inadequate housekeeping. Situations described include rooms smelling of urine, visible pests such as gnats and roaches, and mold around toilets. The quality and timeliness of basic care - bathing, dressing, and feeding - are questioned, with reviewers recounting slow aide response times and insufficient assistance for residents who cannot feed themselves. The combination of cleanliness issues, slow responsiveness, and inconsistent personal care creates a picture of a facility that many families feel is not meeting essential standards.

There are also accusations of more troubling governance and ethical concerns in the Clifton Oaks reviews. One commenter provides a lengthy, highly charged narrative alleging fraudulent activities related to a resident's finances and medical paperwork, including claims about improper signings, missing dementia diagnoses in records, and family members feeling misled about a resident's care and legal documents. This kind of allegation, presented in a personal testimonial, underscores the depth of distrust some families have developed and speaks to a fear that important protections and oversight may be lacking in the facility's administration. While these statements reflect a single perspective, they contribute to an overarching sense among some readers that accountability and transparency inside the facility may be lacking.

Yet not every review is uniformly bleak. A number of remarks acknowledge that Clifton Oaks and Clifton Heights have faced real challenges but are undergoing positive changes. Several reviewers note a noticeable improvement in the dining experience and overall environment after "new management" or updated renovations. Compliments include nicer dining rooms, better food quality (with one reviewer specifically praising fried chicken), and a more welcoming atmosphere created by staff who are described as friendly and willing to engage with residents. Some families report personal reassurance from caregivers who seem attentive and caring, with residents themselves expressing appreciation for those who attend to their needs or who bring a sense of normalcy and kindness to daily routines.

Even within the more favorable accounts, there is a sense that progress is uneven and dependent on ongoing effort. Several comments highlight that while some staff members or departments have improved, others still struggle with responsiveness or consistency. For example, residents' families describe moments when caregivers have been kind and patient, helping with activities or simply ensuring a resident feels seen and respected. In contrast, other reviews emphasize that visits can reveal slow response times, limited assistance with basic tasks, and a staff culture that may still feel overwhelmed or under-resourced. A recurring theme is that improvements in one area - such as renovations or dining - do not automatically translate into uniform excellence in all aspects of care.

In a few reviews, the personal experiences of residents and their families reveal both progress and lingering doubts. Some families report that their loved ones have shown improvement or seem happier with the care team, and a resident may say staff members take good care of them. Other families remain acutely concerned about day-to-day execution - whether nails are trimmed, showers are accessible, or beds can be repositioned safely - reflecting a broader worry that quality of life and dignity are not consistently upheld. The mixed tone underscores that for some families Clifton Heights and Clifton Oaks are becoming more placeable options, while for others they remain a source of substantial worry and ongoing assessment.

Taken together, the reviews present a nuanced portrait of Clifton Heights and Clifton Oaks: a landscape of ongoing transition, where improvements in environment and certain kinds of care coexist with persistent worries about communication, reliability, cleanliness, and resident safety. Some families feel encouraged by signs of positive change and the emergence of more responsive, compassionate staff, while others remain overwhelmed by negative daily experiences and serious concerns about accountability and basic standards of care. For anyone considering these facilities, the message is clear: direct, proactive engagement and a careful, recent, in-person visit are essential, as is a careful assessment of whether the specific staff and management teams in charge align with one's expectations for safety, dignity, and consistent daily support.

This part of Louisville, Kentucky offers a diverse range of amenities and services that cater to the needs of seniors. With several restaurants, cafes, pharmacies, physicians, places of worship, and hospitals within close proximity, residents can easily access essential services and enjoy dining options. The area is also surrounded by beautiful parks such as Cherokee Park and Waterfront Park, providing opportunities for outdoor recreation and relaxation. Additionally, the presence of reputable healthcare facilities like Norton Children's Hospital and KentuckyOne Health Jewish Hospital ensures accessible medical care for seniors. Overall, this neighborhood offers a well-rounded community with convenient resources for senior living.

Restaurants

• Irish Rover (0.5 miles)
• Hilltop Tavern (0.7 miles)
• The Silver Dollar (0.7 miles)
• Sergio's World Beers (0.9 miles)
• Pizza LUPO (1 miles)
• River House (1.5 miles)
• Agave & Rye (1.7 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (1.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• The Eye Care Institute (1.1 miles)
• Zimmer Melia & Associates (1.7 miles)
• Fresenius Medical Care (2.3 miles)
• Medcenter One (2.5 miles)
• Cooley Rachel Dr University Of Louisville Physicians Eye Specialists Louisville (2.5 miles)
• Walman Mark A MD - Waldman Mark A MD (2.7 miles)
• First Urology (2.8 miles)

Cafes

• Fante's Coffee (1.1 miles)
• Quills Coffee (1.7 miles)
• Heine Brothers' - Longest Ave in the Highlands (1.8 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.5 miles)
• North Lime Coffee and Donuts (3.8 miles)

Parks

• Cherokee Park (1.2 miles)
• Waterfront Park (2.3 miles)
• Riverfront Plaza/Belvedere (3 miles)
• Falls of the Ohio State Park (3.4 miles)
• Central Park (3.8 miles)

Places of Worship

• St Joseph's (1.2 miles)
• Holy Trinity Catholic Church (2.8 miles)
• Central Presbyterian Church (3.3 miles)

Hospitals

• Norton Children's Hospital (2.6 miles)
• Norton Pavilion Hospital (2.6 miles)
• KentuckyOne Health Jewish Hospital (2.7 miles)
• Clark Memorial Hospital (2.9 miles)
• 3 East Olop (2.9 miles)
• Clark Memorial Hospital (3.2 miles)
• Baptist Health Louisville Labor & Delivery (3.8 miles)