Pinecrest Manor

Pros

• Bradford Heights staff are very congenial and caring, and the care provided to residents exceeds expectations.
• Bradford Heights leadership strives for excellence, with residents' well-being as a top priority.
• Bradford Heights has friendly staff, a wonderful administration team, and a great rehab program.
• The Business Office Manager at Bradford Heights is exceptional, and the staff are helpful and friendly.
• Bradford Heights offers a nice atmosphere; the facility is well maintained.
• Families have peace of mind knowing their loved ones are in capable and caring hands at Bradford Heights.
• Bradford Heights is considered a great place to work, with the administrator and team highly regarded.
• The facility is well managed, clean, and actively involved with patients' needs and daily activities.
• Bradford Heights recently hosted community events (e.g., Easter egg hunt) that demonstrated staff dedication and resident happiness.
• Bradford Heights is an excellent nursing facility for loved ones; many describe it as a home and family.
• Bradford Heights Rehab and Nursing Facility provides exceptional care; staff are welcoming and assist with discharge and ongoing care.
• Bradford Heights has a top-rated team and is highly recommended for rehabilitation and long-term care.

Cons

• They allege improper caregiving that let their mother lay in feces for days.
• They claim their mother was given a nursing home disease that was incurable.
• They state the staff are never properly staffed.
• They describe the place as stinking and the nurses as rude.
• They report problems with money off the account when they are the POA.
• They claim multiple people are suing the facility for improper caregiving.
• They say they witnessed 14 people die in the room within two years, including one who bled out from their toenails.
• They urge others not to send their family there and say they would give the place a zero rating.

Review

Bradford Heights Nursing and Rehabilitation Center in Hopkinsville has drawn a broad range of experiences from families and staff, with many testimonies describing a warm, patient-centered environment and a strong sense of community. Across dozens of comments, the facility is portrayed as a place where care and compassion are consistently prioritized, and where residents feel valued and well cared for. Several reviews emphasize that the staff are genuinely kind, welcoming, and attentive, and that this level of warmth brings a reassuring peace of mind to families who entrust their loved ones to the center's care.

A prevailing thread in the positive feedback is the quality and demeanor of the people who work there. Reviewers repeatedly highlight friendly, caring staff who go the extra mile to meet residents' needs and to support families. Many describe staff as genuinely invested in the well-being of both residents and their relatives, with remarks about how staff kindness translates into better daily experiences, meaningful interactions, and a supportive atmosphere that feels more like a home than a clinical setting. The administration and leadership are frequently praised as approachable, collaborative, and focused on maintaining high standards of care, with several notes about teamwork and a family-like culture among Bradford Heights employees.

Leadership and organizational excellence also appear as strong themes. Commenters frequently mention a leadership team that prioritizes resident well-being, effective management, and a positive work environment for staff, suggesting that this translates into consistent, reliable care for residents. Several reviews commend the administration and support teams - such as the Business Office Manager - for their professionalism and responsiveness, underscoring the sense that people at Bradford Heights work together to create a smooth, patient-centered experience. The rehab program is repeatedly described as well-run and integral to the facility's overall care approach.

The rehab and activity components receive special attention as well. Reviewers note that Bradford Heights offers a robust rehab program and a broad array of activities that engage residents and support their recovery and quality of life. There are mentions of festive and communal events - ranging from Easter egg hunts and gospel performances to food-filled staff celebrations - that illustrate a culture of involvement and community binding residents, families, staff, and even the broader public. A number of comments celebrate the facility as not only a care center but a place that actively fosters daily engagement, personal progress, and ongoing connections inside and outside the building.

Another cluster of praise centers on the atmosphere and the sense of belonging within Bradford Heights. Several reviewers describe the facility as having a nice, well-maintained environment with a homey feel. People report that residents are treated with dignity, that the environment is clean and orderly, and that staff members are seen as part of the family rather than distant caregivers. For some, the experience has been so positive that they describe Bradford Heights as the best option around, a place that feels like a true home rather than just a facility, and a place where families feel comfortable recommending it to others. A few reviews even refer to choosing Bradford Heights as a long-term commitment, highlighting a sense of continuity and trust with the staff and leaders.

It is important to acknowledge that the collection includes a sharply negative voice as well. One reviewer presents a starkly different perspective, alleging severe neglect and systemic failures with allegations of improper caregiving, unsanitary conditions, and financial issues related to the resident's account. This account describes a pattern of alleged neglect, rude or unprofessional behavior by some nurses, and a perception that proper staffing and oversight were lacking. The reviewer also claims that residents died while under care in a manner that, in their view, points to deeper problems within the facility, and they express a strong warning against entrusting loved ones to Bradford Heights. The language is intensely critical, and the reviewer asserts that there are ongoing legal actions and widespread accusations of abuse. It is crucial to note that these are allegations from a single individual, and they should be considered alongside the numerous positive experiences described by others. Readers are encouraged to seek multiple sources, verify details with the facility, and assess current conditions firsthand.

Taken together, the feedback presents Bradford Heights as a place with many powerful strengths: a notably caring and engaged staff; a leadership team that emphasizes patient well-being and open communication; an active rehab and activities program that fosters engagement and recovery; and an environment that many families describe as welcoming, respectful, and home-like. At the same time, the critical review serves as a stark counterpoint, reminding readers that experiences at long-term care facilities can vary widely and that serious concerns require careful, independent verification. For anyone considering Bradford Heights, the takeaway is to weigh the abundant positive testimonials against the more troubling account, visit in person, ask direct questions about staffing, care protocols, and safety practices, and seek out additional perspectives from other families and residents to form a well-rounded view.

This part of Hopkinsville, Kentucky, offers a convenient and diverse range of amenities for seniors. With several pharmacies in close proximity, access to medication and healthcare services is easily accessible. Places of worship are also nearby for spiritual support and community engagement. A variety of dining options, including cafes and restaurants, provide convenient meal choices. Physicians' offices are within reach for medical needs, along with hospitals and specialty clinics for more serious health concerns. Transportation services are available for getting around the area, while recreational opportunities can be found at local parks and wildlife areas. Overall, this area provides a well-rounded environment with necessary services and resources for seniors considering senior living in Hopkinsville.

Pharmacies

• Adio Pharmacy Consulting Services (0.9 miles)
• Cayce's Pharmacy (1.4 miles)
• Cayce's Pharmacy (1.5 miles)
• Walmart Pharmacy (2.1 miles)
• ""Walmart Stores"" (2.2 miles)
• Tom's Family Pharmacy (2.2 miles)
• Save-More Discount Drugs (3.1 miles)

Places of Worship

• Southern Baptist Convention (1 miles)
• Christian County Baptist Association (1 miles)
• Life Tabernacle (1.4 miles)
• Virginia Street Baptist Church (1.9 miles)
• Bridge of Hope Fellowship (2 miles)
• First United Methodist Church (2.1 miles)
• Gainsville Baptist Church (2.5 miles)

Restaurants

• Dodge's Chicken Store (1.2 miles)
• Hoptown Donuts (1.4 miles)
• Subway (1.4 miles)
• Da Vinci Little Italian (1.9 miles)
• The Place (1.9 miles)
• The Mixer (2 miles)
• Harper House (2 miles)

Physicians

• Advanced Cosmetic Surgery Center (2 miles)
• Dr Casey Covington (2 miles)
• Summers Optical (2.1 miles)
• West Kentucky Neurological Medicine (2.1 miles)
• John A Mccubbin (2.1 miles)
• Dr Chavda's Office (2.1 miles)
• Sanjay Chavda MD (2.1 miles)

Transportation

• U-Haul Neighborhood Dealer (2 miles)
• Wildlife Creations (7.5 miles)

Cafes

• The Corner Coffeehouse (2.1 miles)
• Starbucks (4.8 miles)

Hospitals

• Pulmonary & Sleep Clinic (2.1 miles)
• Wound Healing Center (2.2 miles)
• DaVita (2.5 miles)
• Western State Hospital (3.7 miles)
• Jennie Stuart Medical Imaging Center (4.3 miles)
• Cumberland Hall Hospital (10.7 miles)